Review Highlights
“And the staff is helpful and professional (Sueann is my favorite but Leah and Rachel are nice too).” in 11 reviews
“When it came time to buy frames, Lisa helped me pick out a nice pair of Ray Ban Wayfarers and made sure I got a good deal.” in 8 reviews
“I came in looking for Oliver Peoples and left with IC Berlins (first time I found out about the brand).” in 6 reviews
Location & Hours
Other Eyewear & Opticians Nearby
Complete Pair $99, Ending Soon!
Select designer brands $99 including Ann Taylor, Kenneth Cole, Lucky Brand, Gap or Fila (with single-vision lenses).read morein Eyewear & Opticians, Optometrists
in Optometrists, Eyewear & Opticians
in Ophthalmologists, Eyewear & Opticians, Laser Eye Surgery/lasik
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About the Business
Business owner information
![Photo of Jennifer O.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Jennifer O.
Lux Eyewear is the peninsula's premier destination for unique luxury frames and superb customer service. Lux Eyewear has been a Best of Palo Alto Winner since 2009 and is in Network for VSP. Stop by our beautiful location to look and see your best!
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Overall rating
147 reviews
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- 978041714Nov 11, 2023
So Lux Eyewear actually partners with Palo Alto Eye Group. When you call Lux to setup an optometry appointment, you are actually calling PA Eye Group. This is a review for...both I guess!
Setting up an appointment was easy. Their team is very responsive.
The appointment was also quick and painless. I forgot the doctor I saw, but she was friendly and efficient.
Lux eyewear is right next door to the optometrist. The staff there are welcoming and helpful. I was helped with choosing my glasses; they shows me multiple pairs, made me try them on, and gave me feedback on which frames looked well with my face.
It was pretty pricy; over $500 for a pair of Chanel frames. My insurance took care of most of the expenses, but I did pay out of pocket.
My frames were ready in a little over a week.
I had a great experience here!Helpful 1Thanks 0Love this 1Oh no 0 - Christine G.San Francisco, CA08Jul 5, 2024
Excellent service.
Purchasing eyewear can be a tricky business, particularly as one ages.
Jemma was fabulous, advising me on vision issues and needs, state-of-the-art options -- explaining WHY they were of use -- getting me excellent deals on multiple pairs of glasses, and taking the time to adjust my glasses perfectly.
Perfect-ly.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jennifer O.
Jul 10, 2024
Thank you Christine for taking the time to share your positive experience on Yelp and with us.
We are thrilled you enjoyed & appreciated Jemma's excellent service.
We truly appreciate your business and look forward to assisting you again soon!
You now have your very own private optician in Jemma !
Have an EPIC Summer - Lux Eyewear - Michael G.Palo Alto, CA02Aug 24, 2024
They offer high quality eyewear, including from top designers, and they provide amazing service.
Helpful 0Thanks 0Love this 0Oh no 0 - Stephen H.Menlo Park, CA01Aug 17, 2024
Jemma was extraordinary in both the care and attention she showed in fitting a new set of glasses to my needs. A little bit pricier than some, she demonstrated that Lux is well worth it for the effort they put into getting everything right.
Helpful 0Thanks 0Love this 0Oh no 0 - Leah G.Saratoga, CA20341Apr 25, 2024
Love their selection of frames and designers. Jemma is a great optician who took care to find us what we were looking for. We left feeling on top of the world with the sunglasses she helped us pick out and adjusted them to fit right. Thank you Jemma and Lux!!
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Jennifer O.
Jul 10, 2024
What a great review Leah! We appreciate you and your friends, as the frames look gorgeous on you all. You are very welcome, and we at Lux, as well as Jemma, look forward to having you return to view our Fall collections. Best, Lux Eyewear
- Balaji V.Fremont, CA533330Jun 8, 2024Updated review
I had a bad experience this time at lux eyewear. We had wanted to change our shades to prescription lenses. At the time of pickup the tone and tenor was so condescending and disrespectful when we pointed that the shade on the lenses didn't match the original.
I was almost warned by the sales person to choose one !! Not sure what else I would have to endure to do business with them!! Definitely my last timeHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Jennifer O.
Jul 10, 2024
We are deeply sorry to hear about this most recent experience. We appreciate your feedback. Management has been in contact with you, and we hope that we were able to resolve any issues you had. Please be in contact if you need any further assistance. Lux Eyewear
Oct 3, 2020Previous reviewGood shopping experience with a good selection of frames. Karina helped us with the right choice of frames without taking much time. Both me and my wife absolutely love the frames.
The Covid precautions are also taken seriously. Only 2 customers are allowed at a time inside the showroom - Eugene R.Palo Alto, CA572191Jun 14, 2024
Great service, and Jemma was wonderful. The prices are higher than I'd like but everything else makes it well worth it.
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Jennifer O.
Jul 10, 2024
Your feedback is important to us, Eugene! We value you big time, and thank you for being one of our VIP customers. We are grateful you continue to support our family-owned business. Jemma is one of our star team members! Please contact Jemma for a special discount tailored to your needs. Have an amazing Summer!
- Cheryl B.Palo Alto, CA2046Jun 7, 2024
Lux has great customer service. They are always so kind and caring. The ambiance is relaxed and it is usually so quiet that you can take your time trying on different pairs. You never feel rushed. They have all the latest designer brands and great mirrors! They always check with my insurance to make sure my reading glasses can be repaired at no cost or that I am able to purchase a new pair for free!. Who does that? Even my sunglasses by Maui Jim have a relationship with Lux so that they continue to repair them again and again for free! .. I guess MJ should be my next Yelp!
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Jennifer O.
Jul 10, 2024
Thank you Cheryl for taking the time to share your positive experience with us, and with a 5 star review! Your support and encouragement means a lot to our family business ! Your review made our month! Come on back soon, and have a fab Summer !
- Jan 2, 2024
Come here for 5 years now and the only place where I buy my eyeglasses every year. They gave me unique, stylish and luxurious frames always instead of the typical stuff you find elsewhere. Favorites so far have been Ici Berlin, Mykita and Lindberg frames. Their lens usually is lightweight and does well for long laptop users like me. I highly recommend them, will visit again this year. Prices tend to be higher for these luxury frames, but they accept most insurance options.
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Jennifer O.
Jul 10, 2024
We appreciate you Ram ! Thank you for the amazing review. Your frame designer faves are ours too ! Sharing your experience on Yelp is very thoughtful, since we are a privately-owned family business, it is awesome for us to receive feedback like yours! Thank you Ram !
- Jennifer Y.San Carlos, CA11429Apr 22, 2024
I visited to get assistance adjusting glasses I bought in NYC from a unique brand that is carried only here and one other place in the Bay Area. They have beautiful stylish frames at this store. Their optician Jemma expertly diagnosed the issue with my glasses, and very kindly helped me figure out how to communicate the solution to the manufacturer in NYC. She was so helpful and went above and beyond. I will definitely return here next time I want to buy eyewear.
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Jennifer O.
Jul 10, 2024
Wow Jennifer, what a great review! Please come see us again when you are back in The Bay. Feedback like yours is important for our Team Growth, as well as letting customers know we will assist with anything needed when it comes to optical, whether purchased here at Lux or elsewhere. We are all about customer service! Sorry for the delay in response Jennifer. All our best, Lux Eyewear
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