Marina Village Cleaners
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Clothing Restoration in 1 review
Suit Alterations in 1 review
Children's Clothing Alterations
Resizing Services
Review Highlights
“The owner lady is very nice and fixed the zipper on my toddler's beloved CARS backpack, which I was very grateful bc Disney stopped selling them!” in 2 reviews
“Friendly and reliable dry cleaning and wash and fold service.” in 2 reviews
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About the Business
New customers get 15% off their first dry cleaning order. We specialize in dry cleaning and all types of alterations, rug and household items cleaning, and shoe repair, and wedding gown cleaning.
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- 452151126Jan 30, 2024
Jade at Marina Village Cleaners has become my go to dry cleaner. It's on my way back through the tube to oakland after I drop my kid off at her preschool. It's in a convenient shopping center next to Lucky's so I can kill two birds with one stone dropping off dry cleaning or clothing repairs and pick up grocery essentials afterwards. For a busy mama of 2 this is so helpful. Jade has helped me get pre-existing stains off a secondhand kimono my mother in law sent for my 4 year old (don't ask) and been good about getting dry cleaning done by deadlines. Highly recommend this business for all your alterations and cleaning needs!
Helpful 0Thanks 0Love this 0Oh no 0 - Adrian M.Walnut Creek, CA127751Apr 8, 2012
Service service service. Like location in real estate, service is the foundation of retail, restaurants, and...um...services.
Dry cleaners live in the world of the what I call the "drive-thru paradigm" (copyright pending). It's a service that you don't spend much time at. You walk in, drop off, and walk out, so most are cold, lifeless places. Drop ya ish off and leave. Come in, pay, and leave.
Here it is different. The owner is warm, funny, and remembers people. She remembered that I had my snowboarding gear laundered there weeks ago. With the amount of foot traffic a dry cleaner/launderer must get, this is impressive.
It is a bit pricey with jackets coming in around $9-12 dollars, vests $6, replacing 3 buttons will run you $5.50. As pricey as that is, she is reliable, helpful, friendly, and will work to make sure you have your clothes when you need them (generally at no extra charge but I haven't done same day).
I enjoy this place and I will continue to do so. Cheers Marina Village Cleaners.Helpful 1Thanks 0Love this 0Oh no 0 - Dec 26, 2022Updated review
Two issues:
(1) TERRIBLE CUSTOMER SERVICE - the owner lady makes up prices on the fly. I have literally had 3 different prices charged to have a single shirt laundered and pressed.
(2) LOW QUALITY - there was a green pen mark on my shirt the last time I picked it up. What do you know? There was a green Bic pen rolling around the counter. Coincidence? The owner lady refused to reclean it without a second charge.
Overall, very disappointing.Helpful 0Thanks 0Love this 0Oh no 1Apr 2, 2020Previous reviewThe overcharging here on wash and fold here is getting ridiculous. Jade, the owner, supposedly charges wash and fold by the pound. However, she appears to just fabricate the charged weights - always about 50% high - to her benefit each time.
We've been using our bathroom scale to monitor the over-charging, and we've since acquired a "fish scale" off of Amazon. The fish scale and Amazon come out the same (within approximately 0.1lbs).
Here are the overcharges our last six wash & fold drop offs:
#1 - Actual Weight: 14lbs, Weight Charged: 21lbs, Overcharge: 50%
#2 - Actual Weight: 18lbs, Weight Charged: 23lbs, Overcharge: 28%
#2 - Actual Weight: 17.5lbs, Weight Charged: 25lbs, Overcharge: 43%
#3 - Actual Weight: 13lbs, Weight Charged: 21lbs, Overcharge: 62% !!!
#4 - Actual Weight: 20lbs, Weight Charged: 24lbs, Overcharge: 20%
#5 - Actual Weight: 21lbs, Weight Charged: 26lbs, Overcharge: 24%
That's an average overcharge of 37%!!!!
How is this legal??
I'm not sure who I would report this to, but it is truly astounding. We've never actually seen Jade weight the clothes, so I'm wondering if she just "eye-balls" it in her favor.
I strongly recommend you avoid this establishment, and/or bring in your scale with you when you pick up your wash and fold.
We've since switched to another wash & fold place nearby that places it on a scale visible to the customer, and charges appropriately.
PRO-TIP: When Jade quotes you $1.59 per pound, do NOT believe that is representative of what you will be charged.Feb 16, 2020Previous reviewThis little shop is run by a gal name Jade. She is relatively friendly.
The wash and fold service here is expensive! For a small bag of laundry, she typically charges me $25-$35. She takes about 5-6 days to perform the laundry service.
A few times I've received clothing items from other people in my wash and fold. I assume that this indicates my clothes are being washed with other peoples?
Last time I took in my wash and fold, I did the experiment of using my bathroom scale to precisely weigh the clothing. When I picked up the clothing, I was charged an extra 5lbs which was a 38% overcharge.
The quality level here though is good. My clothes are always quite clean, smell fresh, and are nicely folded. - Eric B.San Mateo, CA426Jul 22, 2023
The owner is dishonest (in my opinion.). I have never paid $4.70 per shirt for laundry. She said they 'have to scrub the collars and hand press the shirts.' What???
When I questioned her - she said her normal price is $4-$4.50. When I asked why $4.70? No answer.
One time experience. Fool me once...not going for twice.Helpful 0Thanks 0Love this 0Oh no 0 - Aileen Z.Milpitas, CA4012838Jun 7, 2023
I had a wedding to attend on Saturday as the maid of honor and Friday morning I saw an oil stain on my dress. Other cleaners told me it would be impossible to fix and would take multiple days but Marina Village took on the task and took out my stain in 6 hours. MIRACLE WORKER Will definitely be back.
Helpful 0Thanks 0Love this 0Oh no 0 - Apr 5, 2022
The owner lady is very nice and fixed the zipper on my toddler's beloved CARS backpack, which I was very grateful bc Disney stopped selling them! Also, she is a good listener and addressed my concerns with my jacket that I needed clean (the cuffs on Burberry quilt jacket were dirty). This location has plenty of parking and is convenient. Highly recommend to everyone! Especially grateful for the pleasant owner lady!
Helpful 3Thanks 0Love this 2Oh no 0 - Sidney M.Oakland, CA02765Oct 15, 2022
The owner is responsive and helpful, and they kept us notified of potential timeline changes. I had a fix-it job on a beloved old purse my wife had been unable to send to the excellent purse graveyard but was in no condition to use, which they gave another breath of life. They also reheeled a pair of boots of mine as well as refinished the leather to near pristine condition
Helpful 0Thanks 0Love this 0Oh no 0 - Tom J.Alameda, CA142513Aug 5, 2021
The best and friendliest service are here at Marina Village Cleaners!
Helpful 0Thanks 0Love this 0Oh no 0 - 2934721182Nov 25, 2017
I was bringing some of my heavier items here because the laundry delivery service I use charges an arm and a leg for some pieces like bath mats so I thought I would give this place a try at $1.59 a pound. Well, the operator of the business who I refer to as the Shady Lady, started charging me $20 every small bag of laundry I dropped off no matter what was in there.
One time it was a fleece blanket and a down blanket (not comforter) which weighed in at less than 10 pounds. Second to last time it was just two small bath mats and three little dust mops that go on a Shark. At the most they weighed 5 pounds. When I asked her why I was charged $20, she said I was charged $2.50 a pound because the mats took longer to dry. I started getting super suspicious after that and was so upset I even went back the next morning to question the pricing because I had dropped off a comforter cover during the bath mat pick up that I was worried would cost me an arbitrarily large amount.
Glad I spoke up because this last time I was only charged $7.50 for the comforter cover, but I am still not going back because it is too stressful wondering how much I will be charged. She doesn't tell me the weight when she rings me up and she also took down the sign that advertised wash and fold at $1.59 after I started going there. And how any of these prices are multiples of $1.59 is beyond me. Paying more to lug more laundry to and from this place defeats to whole purpose of going there. I'd rather just pay more to an honest business.Helpful 1Thanks 0Love this 2Oh no 0 - Elizabeth F.Alameda, CA6823Sep 25, 2019
Very disappointed in this place. I brought a jacket and dress to be cleaned. The dress has faux leather detailing. It is about a year old and worn about 3 times. It has been professionally cleaned in the past. Upon picking it up she showed me the damage and said "it just wears out over time" and that she cleaned it the right way in a bag. The dress is 100% ruined. There is no way to salvage it. She still charged me.
Avoid this place!! No accountability!Helpful 0Thanks 0Love this 1Oh no 0
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