Masello's Auto Service

Finding a good mechanic is no easy feat. Lured in by stellar reviews, I gave Masello's a try. In a world increasingly filled with chain shop trying to up sell you on services you don't need, Masello's is a true neighborhood mechanic who has the best interest of you and your vehicle in mind. Being able to drop it for the day and pick it up after work is super convenient. I trust that when I take it here it will get done right, and I won't be pressured into getting anything unnecessary. Unfortunately, we don't live in a perfect world where cars never need maintenance, but luckily, there are still honest shop owners like Tony to help you out when that light goes on or you hear a funny noise.

These guys are honest, reasonably priced, efficient, and friendly. Just what you need in a repair and maintenance shop. My son is a technician and I still come here when he is too busy to take care of me. Only place I would consider in town otherwise. They email reminders for service and recalls too!

Honest and helpful! I send everyone I know here!! I love the Tony will work with you every step of the way to make sure your car is safe and your bank account isn't empty.

Tony and the other mechanics at Masello's are nothing short of amazing. They are one of the few garages that I trust to work on my vehicles. I believe their pricing is fair, and probably more than fair, given the expertise they have.

To give you a sense of their integrity, I'll share one story. I had left my car there to have maintenance done, and when they finished it was parked in the side lot as is the norm. In the few hours between the completion of the work and my arrival to pick it up, someone had swung open their rear door into my car's front fender so hard that it left two sizable dents that couldn't be repaired without going to a body shop.

I didn't notice the body damage until I got home, and I quickly called Tony to let him know what I found. He was aware of how well I tend to my vehicles, was horrified, apologized profusely and without any hesitation offered to pay to fix the damage done in his parking lot. Now any time my car comes in for service, he makes sure to tell me that he will keep it parked in the garage until I pick it up.

Tell me, where else are you going to find another garage with integrity like that? I won't bother to look since Masello's is the one of the few shops I go to for maintenance and repairs.

They seemed very straightforward, like I was stepping back in time in a good way. Prices were way better than the dealership and service was friendlier too.

Tony was fantastic. Honest, communicatIve, helpful. Looking after my son (and his car) while a student at Syracuse U. We are so appreciative. Highly recommended.

Very happy with the service I received. Prices were fair and they got me in at the last minute. Highly recommend.

Awesome. Trust me. I'm out of town and my son is in Syracuse with the car. We had it towed to Masella's not knowing for sure what the issue was, but told Tony I suspected it needed a new starter. He said if so, it'd be roughly $350. He diagnosed the issue and it turned out to be something a lot easier and cheaper to fix. They know cars. They know how to fix them. And they know how to treat customers.

My daughter is a student at SU. Against my better judgement ,and arm twisting from her and my wife, I let her take my 2004 Honda Odyssey to school. We are from Massachusetts. When the car broke down. She took it to a mechanic who told her it needed a new engine. I found out weeks latter. I had her tow it back to campus, after a few months, I had the car towed to Masello's after doing some research on the web. As I had read in other reviews Tony and the guys treated me like family. He fixed the problem for under $100 and when I drove the car about a mile away the check engine light came on. The car had not been driven for months. I took the car back to Tony about an hour latter. He was the only one there as the the shop had closed for the day. I told him I needed to get back to Massachusetts for a appointment in the morning. He spent the next hour finding and fixing the problem. This is what I meant when I said he treated me like family. I now have a honest, fair, family mechanic in Syracuse. Thanks Tony.

Masello's Auto Service is the BEST in automobile maintainance and repairs. Tony and his team are friendly, knowledgeable, professional, and have the utmost integrity.