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Review Highlights
“When I moved in, we didn't even have streetlights up on China basin street, and packages were barely delivered...” in 18 reviews
“Shaniqe is literally the best and is always available to help you with anything - no matter how big or small!” in 23 reviews
“I just had the most wonderful experience touring this complex, thanks to Michael Prescott.” in 2 reviews
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About the Business
Self-Guided Tours by Appointment Only! MB360 is a modern residential destination that offers studio, 1- and 2-bedroom apartment homes in Mission Bay, southeast of the Financial District and SoMa neighborhood. It's a 12-minute walk to the Caltrain station and Muni light rails, offering easy access to employers, niche neighborhoods, sports arenas, and San Francisco's best attractions. Our community amenities include a fitness center, pool and spa, outdoor BBQ area, garage, bike parking, and a dog wash.
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Overall rating
158 reviews
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- Sabareesh N.Santa Clara, CA630173Oct 20, 2022
We are leaving this place and we couldn't be happier. The property management seems to go out of their way to make the residents' lives more difficult every day.
From package theft to predatory practices by the property management - not letting you cancel your monthly parking by simply not responding, for instance, or deducting from the security deposit for regular wear and tear, which is clearly unlawful in the State of California, this place has it all. If that's not enough, the building and its surroundings are littered with dog poop.
Only redeeming factor is the maintenance - they've been very responsive and helpful.
Stay away from this place!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Community M.
Oct 24, 2022
Hello Sabareesh, we apologize for the inconvenience and the unsatisfactory experience. We will reach out to you directly for additional information. Thank you.
- Kunal C.San Francisco, CA01Jul 2, 2024
I lived there for 3 years, in the first few two years there were many issues with constant fire alarms in the middle of the night and rampant package theft. Over the last 6-12 months it has changed a lot with upgraded package room which you can only access via a fob, security guard on duty for night and new management who are caring. Big shout out to Brehyonnia who is the community manager, they take your feedback seriously and are tireless working hard to make your experience great. Even my move out experience was great as they only charged me for things that was my fair share. I would go back and live there if I was in SF area.
Helpful 1Thanks 1Love this 1Oh no 1Business owner information
Community M.
Jul 4, 2024
Your five-star review made our day, Kunal! If there’s anything we can ever do to enhance your experience, please don’t hesitate to contact us at mb360@essex.com
-Essex Resident Services Team - Monkey M.San Francisco, CA0263May 5, 2024Updated review
Updating my review since I have now been here 7 months. Other than the issue when I first moved in, things have mostly been good.
Maintenance: When my washer stopped working, maintenance came within 24 hours. While I was waiting on a replacement, they let me use a recently vacated apartment to do a few loads since I was headed out of town in a few days and needed clean clothes. There was an issue with the replacement and the maintenance guys were very nice and came back 3 or 4 more times until it was resolved.
Cleanliness: The common areas are kept clean, although the nice cleaning lady I used to see regularly in our area seems to be gone and a few areas aren't cleaned as regularly as when she was here, maybe they cut back to less staff. The apartments are also nice and clean at move in and I really like the size of my apartment compared to apartments for the same amount in trendier neighborhoods.
Package room/thefts: They've made efforts to prevent package thefts, such as adding a badge scanner to the package room and not allowing access in the late evenings. I have a lot of packages delivered and have never had anything stolen, although I've had UPS mark a package delivered that wasn't delivered. There's a Facebook page where you can ask someone to pick up your package if you won't be home for a few days or if you can see in the delivery photo that a delivery person left it in the mailroom instead of the locked package room.
Sidewalks/tents: The sidewalks in Mission Bay are kept clean. There's a cleaning crew that comes around and power washes, not sure how often but it's enough to feel like the area is clean 99% of the time. Plus, they don't let people sleep on the sidewalks or put up tents. Every once in a while someone will find a spot to sleep but they are usually gone within 24 hours. The one tent I saw a block over was down within a week.
My biggest complaint now is how so many modern buildings still use the same trash shoot as 70 years ago; shoots from all floors go down the same shoot leaving it piled up at the bottom clogging up the shoot. I'm on the first floor and the trash room gets stacked up in the room since you can't put it in the shoot, and the entrance from the garage side is kept locked. The previous cleaning lady was nice enough to move the trash to the dumpster at least 3-4 times a week, but she's gone and it happens maybe once a week now.
If you have small children or dogs, it's an ideal area with a really nice, big kids playground across the street, and a nice dog park that is cleaned by the parks department on Sunday mornings.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Community M.
Sep 10, 2023
Thank you for taking the time to leave a review and for acknowledging the helpfulness of our staff and the quality of our apartments. We apologize for the inconvenience and frustration you have experienced regarding the rent concession issue. We understand the importance of timely communication and are working to resolve this matter as quickly as possible. If you haven't done so already, please reach out to us so we can make this right. - Danielle Reyes
Sep 8, 2023Previous reviewThe +2 stars are for the MB360 staff (Joie) helping me when viewing the apartments and promptly getting me the links and application for specific units, the ease of getting the keys and friendliness of the leasing office staff, and the quality of the apartments.
The -3 stars is for Essex because I received an EVICTION NOTICE WEEK 1 because Essex did not credit my account with the rent concession as it was listed in the pre-move-in checklist (see attached). I planned my budget around the numbers THEY gave me, I paid the amount due at move-in (you can't get your keys until you do), and now I'm having to put September rent on a credit card with an $86 debit/credit card fee because they are too understaffed to be able to respond to my multiple emails and calls about this.
I have 30 YEARS OF EXCELLENT RENTAL HISTORY across multiple U.S. cities. I've been 2 days late on rent exactly 1 time in 30 years, and on time or early every single other month for 30 years. I've even been thanked multiple times for being an excellent tenant by property managers and home owners. Now Essex is threatening to ruin that because they are too greedy to hire enough people to manage their properties and property finances.
I had really hoped this could be an apartment I stay in for several years, but we aren't off to a good start to our relationship.
I'll follow up with this review later if they resolve the issue. - Tiffany M.Rockville, MD33087May 24, 2024
TLDR: don't live here if you care about your own safety and don't want to be traumatized by fire alarms for life.
Pros: nice location, apartment and amenities are nice
Cons:
Management does not answer you or care about your well being. The fire alarm is 50 feet in the air and is unreachable by you or by maintenance apparently, which seems like a vaguely illegal hazard.
I went through an awful experience where my fire alarm broke and went off from 12-5 am. Why did it take so long, you may ask? There's no emergency contact for this place, and emergency management HUNG UP ON ME because they didn't want to drive 30 minutes. It's ear piercingly loud so I had to vacate me and my two cats to the lobby, where we stayed for 5 hours because there's just no point of contact. I called over 15 times and did every desperate attempt to find someone, and when maintenance responded HOURS later, it took them additional hours because they didn't have to tools to reach the fire alarm. And the end solution was to just rip out the batteries and not replace them. This occurred Monday and it's Friday and I still don't have a fire alarm. The resident text line has also ghosted me. Yikes, I'm leaving as soon as possible.
Since I moved here less than a year ago, there have been 5+ false fire alarms with 1 real fire as well so be prepared to vacate your apartment at least once a month. There are other minor inconveniences like missing packages, the call box not working, but those are all pretty standard.Helpful 1Thanks 1Love this 1Oh no 2Business owner information
Community M.
Jun 7, 2024
Dear Mochibbi, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and inconvenience you encountered. Your safety and well-being are our top priorities, and it is disheartening to hear that we fell short in addressing your concerns promptly and effectively. We understand the severity of the situation you described with the fire alarm and the frustration it caused you and your pets. The lack of an immediate response and the prolonged disturbance are unacceptable. We are taking your feedback seriously and will be reviewing our emergency protocols to ensure such an incident does not occur again. We apologize for the multiple false alarms and the inconvenience they have caused. We are working on upgrading our fire safety system to minimize these disruptions. The other issues you mentioned, such as missing packages and the non-functional call box, will also be addressed promptly. We regret that your experience has led you to consider leaving our community. We value you as a resident and would like the opportunity to make things right. Once again, we apologize for the inconvenience and distress you have experienced. Thank you for bringing these matters to our attention, and we hope to regain your trust. Sincerely, Brehyonnia
- Erron J.San Francisco, CA713919Mar 28, 2024
Don't make my mistake and write off the reviews that you see here. They most definitely are real and valid unfortunately.
Trouble started since the day I moved in. I relocated from SoCal and basically moved into my unit sight unseen. As of March 2023 (when I moved in) they are completely hands off with the moving in process. I received instructions on how to left myself in via the call box, which to my surprise, did not work. Okay, no worries. Called the leasing office multiple times, straight to voicemail... spent the next hour trying to basically figure out how to get to my apartment and it wasn't until I stumbled upon a maintenance worker who showed me the way because even he said it was confusing to get to (it was located in a very obscure area that's only accessible via the garage with a key fob or side entrance). Would have been nice to be told that you cannot access my place from the main entrance... *Also the call box for me never work despite multiple attempts to get it fixed*
Parking: Next issue was parking. I had my spot reassigned multiple times due to the fact that they clearly don't keep track of who parks where and was constantly parking in reserved spots until I finally ask for a specific spot that I noticed was always empty. Also don't expect any security in these "gated" garages. They are broken and just left open most of my time leading to car break-ins and giving randoms access to most parts of the building
Mailroom: the mailroom system is a joke. It's basically a room next to the lobby that all residents have a code for. It's basically up to you to lock it after you leave, which most people don't do, so it's open to anyone and everyone. If you don't retrieve your package within the 1 hour it's dropped off, consider it stolen. I just stopped online shopping all together living here and any packages I need, I have delivered to someone's place. BUT sometimes the thieves are nice. If they don't like what they see after ripping your package apart, they'll leave it on the floor for you.
The absolute final straw for me was two days before Christmas Eve. My key / garage fob somehow both stopped working. Being that the holiday weekend was around the corner, I immediately called the leasing office to have them replaced and to no surprise, no answer. Long story short, I went 5 days without having any type of proper access to the building or my unit. The leasing office even sent me a text acknowledging the fact that I had called them a numerous amount of times after the holidays but did theyy ever call me back or schedule a time to meet? Of course not. I was beyond DONE.
Pros
-Love the location. Proximity to Chase Center, freeways, Oracle park, public transit, dog park, Spark Social and the waterfront.
-Also love that Mission Bay is sunny most of the time compared to other areas of SF.
- the apartment itself was fine. Love my particular unit that was on the corner and has so much natural light.
- The maintenance team was very responsive when needed twice.
Cons
-Horrible management. Don't expect to ever see or hear from them after your sign your lease. They either won't answer or they'll hide behind the locked doors pretending not to hear you.
-Parking. You'll be paying an additional $300 a month for an open to public garage. Might as well save your money and park on the street at this point.
- Mailroom. See above. Enough said
-Security. An absolute joke whenever they are there. It's never consistent and they're either on their phones or just sitting in their cars. Honestly the times that I have walked through the lobby late at night, they don't even look up to see who's coming through the doors. Also don't be shocked to find doors propped open with sticks or tissues in the door jam.
-Smart Home System: Worked all about 2 months until it didn't. The claim they needed to replace part of the system but never came back to finish the job despite me even putting in a maintenance request for it. Maintenance team said they don't deal with this. *Fun Fact: since my door lock is offline, the maintenance team can't even access my unit for service. They have to call me and ask me for my personal code to open the door.
All in all I gave this place a chance because I loved the location and its proximity to work for me hence the one star. That's truly where the pros stop. You would think paying 3.6k for a one bedroom would afford you to live in someplace decent. Please please please save yourself the heartache and take MB360 off your list until they get their act together. There are much better options across the street (Azure, Channel, Venue etc) if you're set on living in Mission Bay.Helpful 2Thanks 1Love this 0Oh no 1 - G S.San Francisco Bay Area, CA2382419Aug 6, 2024Updated review
Update: I am going on my 3rd year at MB360. I am very impressed with the new bad ass management and staff. They are very approachable and will advocate for YOU. They even caught our package thief! This building is perfect for anyone working at ucsf or nearby in mission bay/SOMA. I am so pleased to call this my home a 3rd year in a row. My daughter loves it. Another shout out to our amazing and friendly maintenance and cleaning teams. I have built a community here over the years as this building has a wonderful neighborhood feel. Great for professionals and families alike.
A+++ MB360! Stay amazing!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Community M.
Oct 12, 2023
Feedback is always welcome! Thank you for taking a moment to post this four-star review.
-Essex Resident Services TeamOct 10, 2023Previous reviewNew manager David T is responsible and reliable. Finn has been an absolute super star holding down the office - often solo. Positive changes are being made for safety and access. The cleaners are kind and the maintenance crew is excellent. I am seeing positive changes over the last 14 months. Also shout out to Essex finance.. always supportive and responsive. All and all, MB360 is heading in the right direction
- H K.San Francisco, CA02Jun 28, 2024Updated review
Christopher does an excellent job keeping the building clean. He has a great rapport with everyone and is always kind. His dedication and friendly demeanor make a noticeable difference in our building.
Helpful 1Thanks 1Love this 1Oh no 1Business owner information
Community M.
Mar 29, 2023
Dear HK,
A big thank you for being a part of the MB360 community and for providing such positive feedback! We are thrilled to hear your kind words. The dedication and friendly demeanor of our team make a noticeable difference in our building, and we are grateful to have them.
Best regards,
Danielle R.
SF Area ManagerMar 15, 2023Previous reviewI haven't moved yet; however, my leasing agent Dexter S. has been great at answering all my questions and giving me insight on my process. I'm looking forward to moving in, and exploring the neighborhood.
- Kent D.San Francisco, CA011Jan 9, 2024
Today I discovered that someone had defecated next to my car in the parking garage of building 1. I suspect that a homeless person was able to waltz into the garage last night as the garage door is currently broken (and has been for the last several months).
Not only that, but yesterday morning, a package I was relying on for this week was stolen from the mail room within an hour of being delivered. I'm seriously frustrated given the amount I spend on rent.Helpful 3Thanks 1Love this 0Oh no 2Business owner information
Community M.
Jan 18, 2024
Dear Kent,
I hope this message finds you well. Firstly, I want to express my sincere apologies for the inconveniences you've faced recently. I understand that the gate repair took longer than expected, and I appreciate your patience during that time. The delay was primarily due to waiting for necessary parts, and I assure you that we have taken steps to prevent such delays in the future.
I'm pleased to inform you that the gate has been successfully repaired.
Additionally, we have implemented new access codes and installed a deadbolt lock on our package rooms to enhance security. Your safety and satisfaction are our top priorities, and we want to ensure that you feel comfortable in your living environment. If you are still experiencing any issues or have further concerns, please do not hesitate to contact us.
I share your frustration and want to assure you that we take these matters seriously.
Your feedback is invaluable, and I want to assure you that we truly value you as a resident at MB360. Your satisfaction is of the utmost importance to us, and we are here to help in any way we can.
Thank you for bringing these matters to our attention, and I appreciate your understanding as we work to improve your living experience.
Best regards,
Danielle R.
SF Area Manager - Edbert ..San Francisco, CA012Oct 20, 2023
Good price and amenities but you make up for it in other ways.
Frequent false fire alarms: 3 or 4 in the July 2023 alone
Stolen packages: In 1 year, I have lost $300 in packages
Stolen bikes: somehow thieves have managed to raid a garage and cut the locks off of several bikes without notice. Pic is proof.
Consider your public areas at your own peril. Otherwise good for the price.Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Community M.
Nov 20, 2023
Dear Edbert,
I hope this message finds you well. I would like to extend my sincerest apologies for the inconveniences you've experienced during your stay at our property. Your feedback is invaluable to us, and I want to assure you that we take these matters seriously.
I am truly sorry to hear about the frequent false fire alarms, package thefts, and incidents with stolen bikes. This falls short of the high standards we strive to maintain for our residents, and I understand the frustration and concern these issues may have caused you.
I am eager to address your concerns and discuss these matters further to find a resolution. Could we schedule a time to meet or have a phone conversation at your earliest convenience? Your insights are crucial in helping us improve our services and create a more secure and enjoyable living environment for all residents.
Thank you for bringing these issues to our attention, and I appreciate your understanding as we work to make the necessary improvements.
Best regards - Danielle R. - Ariel L.Rumford, RI012Oct 6, 2023
I've been a resident for about 5 years now. And hoo boy, has management taken a nosedive in recent years. I stick around because I like my unit but it's like the landlords (Essex) really really want me to run away screaming. It really was better pre-covid, I swear.
Starting a few months ago, the garbage rooms in building 1 keep getting jammed and overflow with all sorts of nastiness. I've followed management's guidance of opening maintenance tickets to get it fixed and it worked for the first handful of times, and now they're closing the tickets without doing anything. So here I am on Yelp, hoping that landlords will actually care and address this once prospective tenants start getting scared away again. I'll take this post down once this property gets maintained properly again...
By the way, if you're touring MB360, ask to see building 2, 2nd floor (elevators by main entrance 701 China Basin St Google GPS address). It reeks of dog piss and has for several months now. There are broken treadmills in the gym (bldg 1), filthy furniture in the common room, and overflowing trashcans in the courtyard. AND We're the only building complex in Mission Bay without key fob swipe at the elevators. That's why the package thefts, apartment break ins, and garage break ins keep happening.
Anyway MB360! Lovely place to live. Good night, and have a pleasant tomorrow.Helpful 2Thanks 1Love this 1Oh no 0Business owner information
Community M.
Oct 20, 2023
Dear Ariel,
I wanted to extend my sincere appreciation for taking the time to speak with me and sharing your valuable feedback. Your input is incredibly instrumental in helping us improve and provide exceptional service to our MB360 community.
I'm truly sorry to hear about your recent experiences and the decline in the management's quality in recent years. Your loyalty as a resident for the past 5 years is greatly valued, and we want to make sure that you continue to enjoy your time at MB360.
I'm pleased to inform you that we've taken immediate steps to address the issues you've raised. Our maintenance team has been assigned cleaning duties to ensure that all common areas are properly cared for, and the problems with the garbage rooms, broken equipment in the gym, and other maintenance issues are actively being addressed.
Additionally, we have some exciting news to share. We have a new Customer Service Manager and Maintenance Supervisor joining our team next week. Based on your recommendation, we will send out notices to introduce the team to all our residents. Our goal is to have a dedicated team in place, ready to make the necessary changes to ensure your satisfaction and put a smile on your face.
Your feedback is invaluable in helping us strive for excellence, and we are committed to regaining your trust and improving the living experience at MB360. We're working diligently to ensure that the property is well-maintained and that our residents feel safe and comfortable.
Thank you again, Ariel, for your time and feedback. We look forward to making MB360 an even more pleasant place to call home. If you have any further suggestions or concerns, please don't hesitate to reach out.
Warm regards,
Danielle Reyes
SF General Manager
MB360 Management Team - Angelina Q.San Luis Obispo, CA6322912Nov 16, 2022Updated review
THIS IS IRREFUTABLY THE WORST PLACE I HAVE EVER LIVED EVER.
On 09/30/2022, I scheduled my move-out to be on 11/02/2022 via e-mail. This was responded to and confirmed by MB360 (see photo).
On 10/31/2022, at 3:30PM, Collin from MB360 texted me and we again confirmed the 11/2 moveout date. At around 5PM, 3 FULL DAYS before I was set to move out, I walked into my apartment and my property was GONE AND THROWN away in the dumpsters. There was also a maintenance man standing there with a huge dumpster bin in the apartment actively clearing my pantry shelves. I called and texted MB360, as well as called afterhours security, but NO one picked up. Without my consent or ANY notice, MB360 had their personnel ENTER MY HOME AND DESTROY MY PROPERTY (see photo). I had to sift through the dumpsters TO SALVAGE MY OWN PROPERTY IN TRASH BAGS.
The next day, I had to PERSONALLY show up to the management office because no one had responded to my voicemails and texts. I demanded to speak to the manager, and was told that she'd call me back ASAP. Someone from their office did call me back, but the actual manager did not call me until 48 hours AFTER the incident. The actual manager (Jaihee Chung) was EXTREMELY RUDE. She was not apologetic at all, and claimed that it was simple mistake because they had made a "typo" in the system and assumed my 30 day notice sent on 09/30 was for 30 days after. That's unacceptable. She was the one who had responded to my 30day notice email-- how could the manager FAIL to read her own tenant's email?
She then had the audacity to say that MB360 would be willing to compensate for the costly CLEANING AND HAULING costs that I'd incurred. FOR THE RECORD, I WOULD NOT HAVE HAD ANY CLEANING AND HAULING COSTS IF MY PROPERTY WASNT DAMAGED BEYOND REPAIR BY YOUR PERSONNEL. THOSE ARE CLEARLY COSTS THST MB360 PERSONNEL INCURRED ON THEIR OWN. F*CK YOU FOR HAVING THE AUDACITY TO EVEN MAKE THAT OFFER AND CLAIM THAT IT IS GENEROUS.
I tell her I need to speak to my lawyers and we agree that I will send her an itemized list of damages at my convenience. 1 week later (11/11), I send the itemized list via email. Since 11/11, I have gotten ZERO RESPONSE from them, I've called them SEVERAL times, have left SEVERAL voicemails, and I firmly believe they are avoiding me to avoid repairing the damages they inflicted. I've taken screenshots of just SOME of the calls I've made to their offices with ZERO response.
MB360 IS TRULY AWFUL AND MALICIOUS. Their management is HEARTLESS AND INCOMPETENT, and their manager JAILEE CHUNG is unreliable, untrustworthy, disgusting in her behavior.
PLEASE do not live here. I'm now dealing with thousands in damages and MB360 is completely IGNORING a tenant they have caused EXTREME harm to.
Do yourself a favor and join the FB group for this community so you can see firsthand the TERRIBLE, DANGEROUS. AND NEGLECTFUL LIVING EXPERIENCE.Helpful 8Thanks 0Love this 0Oh no 0Business owner information
Community M.
Feb 18, 2022
Hi Angelina,
Although it’s never ideal to see a one-star review, I’m glad we had the opportunity to connect yesterday regarding the recent package theft. As I shared with you, our team has been consistently working with the local police department on this situation, and we encourage you to file a report with them directly as it will help with our investigation. We understand how upsetting this has been for our residents, which is why we’ve increased our courtesy patrol and started locking our package rooms between midnight and 6:00 a.m. Additionally, our package room code will continue to be changed on a monthly basis. If there’s anything my team or I can help you with, please contact us at mb360@essex.com at your earliest convenience.
-Colin, Community ManagerFeb 17, 2022Previous reviewVery disappointed that ever since I moved into the complex in November and learned about the package theft issues taking place, it is still happening to this day. I've had multiple packages stolen, and just had another $200 valued package stolen 2 days ago.
I was told the thief came into the package room in the middle of the night. First of all, what is the point of having courtesy patrol if an intruder was able to enter the complex, enter a supposedly LOCKED down package room, steal multiple packages, and leave the building without any alarm??? Luckily this was "only" a package theft, but imagine if it were a shooter or burglar entering instead.
Secondly, when I talked to Denise, I was told two contradictory statements. One, that they are working closely with the police to remedy this, and Two, that the police won't take action unless the residents file police reports. So basically, the complex "working closely" with the police doesn't have any outcomes because the police are only responsive to us residents. If that's the case, why even work with the police????
This is just ridiculous.
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