Mercedes-Benz Of San Francisco
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“pushy sales person and most especially someone that knows the product, call and make an appointment with Liz Boeder.” in 22 reviews
“Ali Habibvand helped me find the right Smart car for my budget, and was pleasant to work with the whole time.” in 19 reviews
“Very impressive assistance received from all, especially Veronica Cheung, when purchasing our new Mercedes.” in 12 reviews
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- Kendall K.San Francisco, CA01Aug 15, 2024
I can not say enough good things about my experience at S FMercedes service, Henry my service advisor is phenomenal. It is So refreshing to know that you are not being taken advantage of..... the honesty and true professionalism of my experience with Henry has been unmatched in 40 years of owning cars. Nothing but good things to say when it comes to SF Mercedes and Henry our service advisor.
Helpful 0Thanks 0Love this 0Oh no 0 - Hershey C.Sunnyvale, CA1252291844Jun 13, 2024
So far I've had a great experience here, Memo is super helpful, he helped me with my Mercedes. Memo helped me with an issue that needed to be resolved. Thumbs up for memo!
Also working with Ray Jew who is super patient, professional and helpful. I had to call Ray a dozen times and he was informative and responsive. Highly recommend him.
The showroom is beautiful and spacious and newly remodeled and a joy to hang out in.Helpful 0Thanks 0Love this 0Oh no 0 - Bryan O.San Francisco, CA34796Aug 3, 2024
I'm dealing with my second customer service disaster in a row from SF Benz.
In the first one, they jerked me around for months over a repair: ordered wrong parts, never communicated, didn't complete the ordered service properly, held onto the car for ages. When I posted a negative review, they at least acknowledged the problem and offered me a credit against a future service.
Six months later, I'm almost two weeks into the same nonsense again. It's almost as if they're repeating a script. Ordered wrong parts, didn't respond to my questions, and then introduced a new problem which I found immediately when I went to pick up my car, so I wasted half a weekend morning for nothing.
The incompetence and lack of communication are breathtaking.Helpful 0Thanks 0Love this 0Oh no 0 - Virginia H.Daly City, CA9211638May 8, 2024
It's my 4th car purchasing Mercedes Benz in 9 years at this dealership, amazing experience always ! We are very happy with our young and energetic salesman Evan and of course the most efficient lady Daphne in the finance Dept, their professionalism like no others. I purchased my vehicle with very specific specs, massage chair, wheel, color and was able to get it here all the way from LA within a week !!
Do not hesitate to contact Evan, best salesperson, he is knowledgeable, patient and fun, definitely the best customer service and pay attention to every little details: adjust my heads up display height, pairing my iPhone, even peel off the clear stickers inside the windows for me with care Thanks Mercedes-Benz of San FranciscoHelpful 1Thanks 1Love this 1Oh no 0 - Brian C.Oakland, CA2575123Jun 20, 2024Updated review
The service department opens at 7:30 and I'm first in line for Service B today. Will update as the day progresses.
Helpful 0Thanks 0Love this 0Oh no 0Nov 10, 2023Previous reviewBrought our GLC 300 coupe in for the first service. I scheduled myself a couple of weeks ago for a 7:40 arrival and was welcomed with open arms. Manny my service advisor took my input, checked me in and got me set up with a courtesy car in a flash. And I was back in the road. Looking forward to getting my baby back today.
Feb 18, 2023Previous reviewWe have to thank Danny for making our Mercedes experience FANTASTIC from the very first moment we contacted the dealership. We were truly lucky to have had him pick up the phone when we first called. He listened to what we were looking to accomplish and find something within our budget requirements and hit the mark shortly after we spoke, he sent me two options that were very promising, but one had not been photographed yet. And within moments he sent over a video he had taken himself, going that extra mile. We saw it and were totally interested and went to the dealership to see it. This all happening on a Thursday after 5pm. While we loved the vehicle it was missing some options myself and my husband really wanted. Then he found another unicorn at the dealership that we both fell in love with. We kept him after hours and not once was he rushing us, then I threw him and his manager a curve ball, I felt bad but they took it well, and I was able to do my last minute vehicle check at two other dealerships all on Friday. I could not get it out of my mind how professional, prompt and courteous Danny was and kept thinking about the unicorn he found for us. And I even asked if they could look further for another with even more options while I was going to speak to, two other dealerships. The other two dealerships could not compare to that experience, we went back on Friday afternoon and we purchased our unicorn, a beautiful 2023 GLC 300 AMG style coupe. And we just LOVE IT. Thank you Danny!
- Joe R.San Francisco, CA49333Aug 22, 2024
I purchased a vintage 280SL from MB SF and had major issues with the cars title (mileage was missing) that caused the car to be worth dramatically less than I paid for it. They took no steps to remedy the issue and I am now suing them. There are more honest and reputable dealers out there.
Helpful 0Thanks 0Love this 0Oh no 0 - Luca V.San Francisco, CA01Aug 16, 2024
my car got stolen and vandalized. I took it here and I had to deal with Andre. He was really rude and unprofessional. He barely answered my messages and every time he replied me 'tomorrow I will update you', and this was his answer for 2 weeks. When finally my car got diagnosed and I decided to not repair it, he gave me 2 days to tow it away otherwise I had to pay the storage fee of $150. As I live far from the dealership, I asked him a favor of taking 4 pictures of the car, for the new buyers, he was annoyed by that, told me he would have done it, and never did. And he told me I was rude for asking such a thing. Really disappointed by him, he shouldn't deal with clients like that, especially victims of theft like I was.
Helpful 0Thanks 0Love this 0Oh no 0 - Andrew V.San Francisco, CA91445801Sep 14, 2023
Great sales team and great new lot.
This new dealership has lots to offer in one space, not all chopped up like the old dealership location.
Tammy from sales is absolutely wonderful to work with. And kristopher is very knowledgeable about products.
I enjoy servicing the vehicle here since there's - Complimentary coffee and tea
- Complimentary Wifi
- Television area
- food/mall nearby
The show room has some stunners too. Check them out.
AMG galoreHelpful 0Thanks 0Love this 0Oh no 0 - Gessa C.San Francisco, CA43389113May 24, 2024
Great service purchasing our new company Metris van, good communication and follow through. Kris Yu was very informative and helpful, along with his awesome team Tammy and Raphael for the closing. The facility is very sharp and I was very impressed. Thank you
Helpful 0Thanks 1Love this 1Oh no 0 - Thiyagarajan C.Folsom, CA18435Feb 4, 2024
I bought an EQS 450 sedan. Tammy is my sales person.
I have range issues with the vehicle and this dealership is not addressing any of the issues post purchase, the vehicle had service recalls before delivery and they were not addressed. The manager Katrina never replies to any emails.
They are unprofessional and rude and have no customer support.
Most of them don't understand English too.
I would not recommend this dealership if your looking for service post purchaseHelpful 9Thanks 2Love this 2Oh no 1
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