Photos & videos
Services Offered
Verified by Business
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Review Highlights
“I would like to acknowlege Frank Lemus and Steve Lam, service advisors and the whole team for an excellent customer service.” in 12 reviews
“I was helped by Steve Lam (Service Advisor) and Fernando Leiva (Sales) and they are awesome!” in 6 reviews
“I made an appointment with MBSF because I did not trust the original dealership that I had bought it from.” in 6 reviews
You Might Also Consider
in Auto Detailing
in Aircraft Repairs
in Auto Repair, Wheel & Rim Repair, Tires
Location & Hours
Amenities and More
Ask the Community
Q:
They have two locations - 500 8th Street and 1480 Folsom St. Which location has better service and better mechanics? Thanks!
A:
No answers yet. Answer this question
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
161 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Yazan D.South San Francisco, CA84Sep 21, 2015
Where do I begin? My mercedes key fob broke and stopped working so I had to call a bunch of locksmiths to see if it would work from one from eBay and they said NO. Next thing is I had to go to Mercedes dealership in Belmont to get one new since that's the only way of doing it. Which is fine. But, they quoted me $320 in person. Then I called the next day to get one because I decided I had to, so I called to make appointment and she told me that she has to keep the car for 2 days and $450. Wooow!!! I called this dealership right away to see the difference and they quoted me $310 with key and $259 without. I went there within 20 minutes. JARRAD S. is the man!!!! He not only helped me not get ripped off but he gave me a discount, not to mention save over $200 from that other Mercedes Dealership located in Belmont on Parkway Island. He is honestly the man!!! Thanks so much jarrad!!! Keep up the good work man. Much appreciated. Please folks, if you need parts from Mercedes, come here and ask for Jarrad S. He is funny too!!! Thanks Man!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Sergey F.San Francisco, CA26185Mar 20, 2024
Service Department Review: I see many people giving this place a bad review, but I have not had anything but great experience here for the past four years I've been coming here to service my Mercedes cars: GLC, GLE and now, GLS. My advisor was always Andre Aton, and I've had very consistent engagements with him, getting straight answers to my questions, no extra services being sold. The cars were always serviced with the excellence expected of the brand. Perhaps some of the people who had bad experiences with him just got back the attitude they came in with?
Helpful 0Thanks 0Love this 0Oh no 1 - Norelyn T.San Francisco, CA0143Aug 27, 2024
Our 2010 AMG Mercedes-Benz was part of a recall. We received a letter instructing us not to drive the car and to schedule an appointment to verify whether it was affected by the "recall safety hazards." Mercedes-Benz arranged an appointment and sent a mechanic to our residence. After performing a series of tests, the mechanic confirmed that the vehicle was indeed unsafe to drive and arranged for it to be towed to the new lot (Mercedes-Benz of San Francisco, 2233 Gellert Blvd., SSF, CA 94080).
The recall notice included and guaranteed a rental vehicle from Mercedes-Benz while our car was being repaired. However, when we called to arrange the rental, we were informed that no vehicles were available. We were directed to check with other Mercedes-Benz locations and were eventually told to rent a car from Hertz. We experienced a frustrating back-and-forth process and had to cover the rental deposit and fees out of pocket, with the assurance that we would be reimbursed once everything was completed. This of course does not include added fees, interest or tax.
After ongoing difficulties with the rental arrangement, we decided to visit in person for assistance. We were connected with Wilson Lau, who was responsible for recall accounts. He requested all documents related to rental costs and Uber receipts, as we had to use Uber while waiting for rental arrangements. Despite providing the requested documents multiple times via email and physical copies (three trips to the SF Service garage, we were repeatedly told the documents were lost. Additionally, he asked for physical copies of bank statements, which we also provided.
After fulfilling all of Wilson Lau's requests, we continued to wait without any response. We were then referred to Adam Shapiro, to whom we forwarded all our information in hopes of finally receiving feedback and our full refund. Unfortunately, despite our relentless efforts, we are still at a standstill, and it has now been years without resolution.
We have contacted 7 On Your Side and NBC 5 Consumer Complaints regarding this issue and will also be pursuing legal action. I love my Benz, but it's incredibly disappointing that a high-ranking, top-class business like this would provide such poor service.Helpful 0Thanks 0Love this 0Oh no 0 - Joe R.San Francisco, CA49333Aug 22, 2024
I purchased a vintage 280SL from MB SF and had major issues with the cars title (mileage was missing) that caused the car to be worth dramatically less than I paid for it. They took no steps to remedy the issue and I am now suing them. There are more honest and reputable dealers out there.
Helpful 0Thanks 0Love this 0Oh no 0 - Thiyagarajan C.Folsom, CA18435Feb 4, 2024
I bought an EQS 450 sedan. Tammy is my sales person.
I have range issues with the vehicle and this dealership is not addressing any of the issues post purchase, the vehicle had service recalls before delivery and they were not addressed. The manager Katrina never replies to any emails.
They are unprofessional and rude and have no customer support.
Most of them don't understand English too.
I would buy a vehicle from this dealership.Helpful 2Thanks 0Love this 1Oh no 0 - Nina I.San Francisco, CA0251Nov 2, 2023
I bought a brand new GLA 250 for 50k. I have barely driven my car - it only has about 1,500 miles on it. The software on this car is not well-designed - all of the assist alerts malfunction and send out false alerts.
My car also rolls back on hills; this is dangerous since I live in San Francisco. I've never had a car, including multiple Mercedes, do this. My car's ignition has also turned on by itself once, and the trunk has closed on my head twice because of the sensor that is under the bumper. Also, I cannot open the trunk without pulling out the key when the car is locked. Pretty unpractical when I am carrying groceries.
Also, just know that this car doesn't come with GPS! You have to pay for a subscription for that. I have never seen such a thing. And, you need to use a USB to use your phone's map apps. The technology seems like it has actually devolved from the BMW I drove before this, which was 4 years old.
I tried to resolve these issues with a product expert over the phone. I was told that I can save my preferences (turn off the assists and the car will save those preferences in my profile). Later, we learned that this model actually doesn't save your preferences. I have to re-enter them each and every time I turn on the car (including turning off the automatic ignition function).
After weeks of phone tag, I was finally able to get a service appointment. I left my car for a week, only to pick it up and nothing had been fixed. They couldn't find any of the issues I reported.
I asked about the rolling back - did they at least experience that on the road test? I was told that the service manager took the car up a hill and put it in PARK and didn't experience a rollback. Seriously???! If the car was rolling back in park then it would need a recall! The car rolls back in drive. Which it shouldn't.
Honestly, my car's quality also doesn't feel the same as previous Mercedes models I've had. I know this car is entry level, but I wouldn't be a Mercedes customer if this was my first car.
Actually, I probably will never be a Mercedes customer again after this experience. They have done nothing to help this situation or regain my loyalty. After the sale was finished (which was also an unnecessarily prolonged and unpleasant experience), I never heard from my sales team when I reached out with these issues.
I'll be going back to BMW. I already visited to talk about a trade in. They were honest with me and informative. It's also nice and saves a lot of money that service is included. I test drove the comparable X1 and it was a much higher quality car. And you are able to turn off the assists in sport mode.Helpful 1Thanks 0Love this 1Oh no 0 - Jan 15, 2022Updated review
Hmmm ...
Still thinking about this one. Mercedes Benz San Francisco is no longer in San Francisco. Guess this is like a certain NFL team here that plays in Santa Clara.
Well, I had a problem message pop up on my dashboard panel. I made a call here explaining my issue and the young lady instructed me to come to this newly built complex in Daly City off the Westborough Blvd. freeway exit; there is a series of buildings that house the various departments. I drove up to a hanger as guided by the service staff and stated my issue. He directed me to the service parts departments to purchase oil to remedy the problem. After handing the oil bottles to the service staff, I parked myself in the waiting area. The building is roomier than either of their two former locations. There were only two or three other customers here around 3 pm on a Wednesday afternoon. About five minutes, the kind service person gave me a thumbs up so I walked back to my car and left. I saw my service rep as I waited and learned they have only been here since mid-December.
Mixed emotions right now as both SF locations were only five minutes from my office. I get it, with the changing business and real estate environment in the City. Not sure whether the SF city government is shooting themselves in the foot with their new policies towards businesses now. I'm pretty sure Daly City appreciates this though.Helpful 15Thanks 0Love this 17Oh no 0Sep 8, 2008Previous reviewI've been bringing my cars here for over ten years. This is the remaining original Mercedes factory authorized repair shop in San Francisco. The staff is really nice and my rep, Edison, is always on top of things in servicing my vehicle. He is prompt in calling back and updating you on the repairs or any service issues. They also provide free rides to your office if you drop it off before work. It has more of a homey feel than the new Bryant Street building. Definite thumbs up here!
- Michael W.San Francisco, CA1444628Nov 26, 2023
This is for the service department. They love to get you to do as much as they can, they convinced my wife to do a diagnostic when all it we needed was the battery!
Helpful 0Thanks 0Love this 0Oh no 1 - James R.Downtown, Sacramento, CA014Jul 1, 2023
William Soo, Service Advisor for Mercedes-Benz of San Francisco, handled the service of my Smart Fortwo with such efficiency and decorum that I easily paid a very reasonable fee especially considering the final cost was less that estimated initially - all in 24 hours turnaround!
Mr. Soo's attention to my servicing included details of which I had been unaware.
Thanks to William and the Smart car service crew for a job well done. I must commend and recommend them all, as well as the Lyft shuttle to and from my appointment.Helpful 0Thanks 0Love this 0Oh no 2 - Adam K.San Bruno, CA0153Oct 1, 2023
Although we have yet to buy a new car, we are leaving this review to give 5 stars for Aziz!
We were hoping to test drive a few cars and determine on our own, how we felt about them. Rather than inject his own sales strategy or process, Aziz was the perfect dealership guide who helped us drive a few cars and ensure we had the time to discuss them with no pressure. We hope we can find the right pre owned car through SF Benz, simply because Aziz was so great to work with!Helpful 0Thanks 0Love this 0Oh no 1 - Lea M.Mid-Market, San Francisco, CA21077Mar 12, 2023
For the service department;
In and out, quick and easy. My car needed service B maintenance as well as a couple recalls. Total came to $950 OTD.
Dropped my vehicle at 8 am and picked it up @5. Shuttle was provided. Friendly service and an efficient experience.Helpful 0Thanks 0Love this 0Oh no 1
You Might Also Consider
in Smog Check Stations