Metreon

Me and my girlfriend went to see the movie Challengers which was amazing with Zendaya which was a very tense movie.

The service here is really nice the people who check you in for your tickets are very accommodating and show you and tell you which movie theatre and direction to go too.

The value of the movie and selections they have here as well are super important and key knowing that movie theatres have to provide great movies at their locations.

I wasn't gonna write a review for the Metreon because it used to be way cool with a li'l bit of an edge to it and then, when ownership changed hands, it became a strip mall.

Only here to clarify that the Metreon comprises the entire building and everything about it -- the skeezy Target, the food court, the views of (and access to) Yerba Buena Gardens, the City View event space,... and, yes, a movie theater. It's an AMC, it sucks, and it has its own Yelp entry (search for "AMC Metreon 16") because it is its own thang.

Non-locals not knowing there's a division between the two is understandable. You locals, though,... good gravy.

Been to a mall before? Then you've been to the Metreon in its current form.

Caught Dune 2 on the IMAX screen. Wow! Talk about immersive - that screen is absolutely massive. We had seats in the second-to-last row, slightly off-center, but the view was still fantastic. I can only imagine how intense it would be to be right up front!

While heated seats would have been a nice touch to match the premium experience, overall it was a great way to see the movie. Just a heads-up for anyone unfamiliar with the area: it can be a bit rough around the edges. Be aware of your surroundings

I love the location. It's near Powell and has the nice Yerba Buena gardens. Warning there are homeless but there is a bathroom and the movie theatre is updated with new seats that recline. I really like the poke and ice cream place too! Back when this was newly open when I was younger, this was a cool place to be in the city. Brand new and something from the future. The food court is half closed now :( wanting to try the ramen machine one day!

25 minutes of previews before the movie. Made me fatigued before the movie even started.
Otherwise, theater was nice but won't return because of the never-ending previews they force you to sit through

So sad, what has happened to Metreon? Half of the food court is closed, the remaining few restaurants are just sad, kids that work in those restaurants provide sad customer service with an attitude "I don't care about working here and I don't care about you, the customer". Storefront glass is dirty and scratched. We went to see the movie at AMC, the movie theater is okay, popcorn all over the lobby floors of the theater, no one cares to sweep. Definitely looks like the Metreon is ready to be closed down or hopefully renovated and reimagined. Very sad picture right now.

If I could leave a 0 star review, I would. This is a review on my most recent experience and possibly unique situation, so it may or may not apply to you.

I've been to this theater before and typically have good experiences. Being one of the few true IMAX theaters in the country makes it a huge draw for me. It's why I booked a 10pm Dune: Part Two ticket here the evening before I fly out of state.

I have 2 kids, and I couldn't abandon my wife to take care of bedtime routines for both. So I stayed behind to help even though it meant missing the 10pm start. I figured it's fine to miss a bit of it, since I've already seen the movie. Plus, the first 20 or so minutes is dedicated to trailers. So I leave our place around 1040pm and walk there from lower Nob Hill. Yes, SF isn't the best place to be at night, but it was nice to enjoy the cool evening air and to stretch my legs.

I get to the theater around 11pm, doors are closed. I try the back door, still closed. Wave down a security guard and she's pissed before she opens the door. Tells me very rudely I'm late for my movie. I said sorry and asked if I can still go in and she goes off. "Why are you so late? Why are you guys always coming late for your movies and expecting to be let in?" and so on. I'm confused because this is the first time I've ever done this and I barely said anything to her to warrant this tirade. So I let her finish, try to explain why I'm late and she obviously doesn't care: "Don't you see what this sign says? We're CLOSED". Tells me to call AMC to have someone escort me since she won't let me in, and when I ask for a number, she tells me "Just google it the same you googled the Metreon" (spoiler alert: I never googled the Metreon but sure).

So I do just that. Call the number for the theater listed online 4 times before giving up since no one picked up, and tried to wave her down again. She just straight up walks away even as I knock. I then notice that the sign she pointed to earlier has a number for late night entry, so I try that. Security manager gives me the same spiel. I'm confused and explain that the door says opening hours are until 8:30pm, but I have a ticket for 10pm so how does that work? She explains that there is a grace period until 1030pm and after that, they lock up and apparently AMC employees are gone (probably why no one was picking up my phone).

Now I'm even more frustrated because this was never explained in my confirmation email or on my ticket or on any sign anywhere. Furthermore, the guard never gave me any of this information, except sass. So I wasted time standing there calling a line that no one will pick up since she told me to do that.

Fast forward to today, I call again 4 times and no one picks up. I can't refund my ticket since it's past showtime, and I never received any services for the payment I made. This is frustrating because again, no one anywhere told me that I had to show up within 30 minutes of showtime. If I had known that, I totally would have canceled my ticket ahead of time and not wasted time walking back and forth to the theater. I figured that since I bought the ticket, I would have access to the theater and any missed time would just be missed time for me. I didn't know that I would be missing out on the entire movie because they close down the theater.

If someone can point me to where on the ticket, confirmation, or website it says that we have to show up within 30 minutes of showtime, I will happily delete this review. Until then, I leave this up as a warning to anyone who is watching late-night showtimes.

Now that Asia Pacific economic conferences over, the metreon and surroundings have returned to a cesspool. If you were wondering what it looks like to shoot heroin, just look out the back window of the metreon. To get in the front door you must walk through strong urine smell. There's obviously no control or effective public safety around this facility.

Been avoiding this theater for a while, but my friend Michael convinced me that we wouldn't get shot during the day. It's super easy to get here, MUNI or driving. If you don't need any human help, AMC Metreon is a good place to see a film.
Decided to save money by buying our tickets in the theater. They could use more signage, it's not obvious where to locate the row of kiosks, took us 20 minutes to figure out how to redeem 2 passes. The days of box office humans are gone here. I was surprised that a matinee ticket was over $19. On their website it said up to 25% off before 4pm. This show was up to zero% off.
Up the stairs we go, to a large open space, and a live person to check your tickets. Turns out we mistakenly bought a seat-free wheelchair space, so we're directed to a customer service desk 20' away. Great guy, solved out problem in 2 minutes. Nice.
Once inside there's a long hallway with well marked theaters. The bathroom was pretty fancy & clean. We were early, so decided to play with the front row seats. The screen view was decent & I wouldn't mind being stuck there, considering the comfy reclining seats.
Let the show begin... but first we'd like to subject you to 20 minutes of ridiculously loud trailers. Will someone please fire Nicole Kidman already, so sick of sitting through her frozen face AMC ad. Ok, her, & a Coca-Cola ad, & finally the film begins.
Excellent viewing experience. Lots of space between rows, and you'd have to be 7' tall with a hat on to obstruct anyone's view. I would have loved some popcorn, but never found a concession stand.
I'll come back when there's something besides action films to see.

The Metreon is a nice spot to grab a bite to eat, see a movie or go shopping. The amount of restaurants has dwindled in recent years but the vibe is still alive and well. The grounds are very clean and well kept. One can sit and grab a cup of coffee or hang out with friends since the place is open all the time! I love the modern feel of the Metreon and recently became aware of their banquet venues which are very nice. They have an excellent connection to the Yerba Buena Center for the Arts. When in the area, drop in by!