Michael Electronics Services

I have the best TV repair experience with Sandra, in comparison with the previous repair company "ServiceQuick' that they canceled once, no show once, and showed up finally after 1 hour late and asked for a video of what happened and just closed the ticket with a comment that customer is not reachable.

When I called Sandra, she listened to the description and concluded that the screen is bad, she will order a new screen before coming up for repair, once the part is in, she texted me, set up an appointment, texted me a day before the appointment, texted me an hour before she will arrive, it is just unbelievable customer first attitude.

When she arrived, only took her 1/2 hour to run the diag, replace the screen, and run the service test, and it is fixed, very efficient. Then I found out she is also the owner of Michael electronics and she used to work for Sony TV engineering for diagnosing TV problems. There is no doubt that she is an expert in TV repair, so if you want to get your TV fixed, don't go for the so called "quicky" company, call Sandra/Michael Electronics and buy the extended warranty so if TV has issue, it can be fixed instead of dumping it for a new one, it is better for the environment.

David L.

Thank you Sandra. She save me some money and fixed my 75inch Sony Tv. From the moment I asked my question Sandra was direct and set the expectations. I have a 2017 Sony Bravia TV XBR75X850E. My child threw a toy at the tv and it cracked. I was devastated and annoyed. I explained it to Sandra and I asked can it be fixed and she responded just throw it away. Her response was what I was expecting and it cracked me up. I just knew in my heart there was no fixing it. But the stars aligned and she said she had the same model tv and she could try to repair the screen. She described it as doing heart surgery. She said if she can fix it great, if not she could recycle it for me. She was able to fix it and she fixed it fast. Dropped it off Monday and was ready for pickup on Wednesday. So within 3 business days she got me back rolling. I was not ready to buy a new and spend a lot of money. Because these Sony Bravia's are not cheap. plan I love this tv so much. By the way, Sony also doesn't sell the replacement screen. Give this pace a try and at least a phone call to see if you can fix your tv rather than it going to the dump. She kindly offered to pick up my tv but I live a bit a ways away from Fairfield So I drove it to her. Thanks again.

I highly recommend Michael Electronics Service. Very knowledgeable in regards to flat panel displays. Sandra really understands customer service. I've been talking with her for over a year now and she is always willing to give advice on dealing with various Flat Panel display repair issue. She is never In a rush to end a phone call but takes the appropriate amount of time to address your technical issues, Free of charge.

I'm a Audiovisual Consultant and I like to work on my own equipment but yesterday I installed a new main board in my Sony XBR65X850c and I ran into some problems, I called Sandra and she walked me through the process correcting the problem over the phone. She was not obligated to do that because she is so kind, friendly and knowledgeable - dedicated to her craft. I have been in this industry for a while now and we need more people like Sandra and Michael Electronics Service.

In a few weeks I will be driving to Fairfield Ca from Brentwood Ca to have Sandra repair a cracked screen on a Samsung display and I promised her I would treat her to a Five Guys burger. My pleasure!

Have a TV issue give them a call.

Bruce G.

A super nice lady named Sandra came from Vacaville to my home in Vallejo @ the time she told me she would be there and brought all of the right parts and fixed my 75" samsung in my living room. Sandra is great and I would highly recommend her.

I took my mattress cooling cube to Michaels after I could not get the manufacturer to return my emails and calls for over a month.

I know that they specialize in TVs and phones etc, but I thought that it was worth a try.

Sandra (one of the owners) greeted me at the desk. She seemed skeptical that should could help, since she had no idea what I had brought in. She immediately agreed to open it up and "take a look" with her meter.

After about half an hour of chit chat and troubleshooting, she got it working. Speculation was tat there was probably a loose wire or connection somewhere in the unit. Her process of checking all the power sources and pushing in all of the connecters as she went through, fixed the issue.

Sandra was a delight to talk to and I was so happy that she jumped right into diagnosing the problem.

So nice to deal with a local business that actually cares about customers. I highly recommend this business... especially if you have a TV that needs repair.

Michael Electronics came to our house yesterday and I have never had such a great experience as we did yesterday with someone coming to our house to fix our electronics. Sandra was very knowledgeable, had all the answers to our questions and worked quickly. She was also very presentable, nice, and she made us laugh, I felt like she was one of our guest which nobody has ever made me feel this way before. She didn't make it awkward and quiet while she was working. We enjoyed talking to her so much and hearing some of her stories about being in this business while she fixed our Sony tv. If in the future we need repair service I will defiantly contact Michael Electronics. Thank you Sandra for working so efficiently whilst at the same time having great energy and radiance.

Very Great Service Repair for my Samsung Tv it was having issues with lines and dim colors on half side of screen. They were super responsive and were able to complete the job in under 20 mins! Tv is now fully operational and is showing vibrant colors like brand new. Will definitely recommend to anyone looking to get the job done quick with excellent customer support. Thanks again to Sandra and Miguel.

Great service our Samsung tv had a dark grey spot in the middle of the screen and I called them and Sandra answered she took all my informations and thankfully our tv is still under warranty but Sandra took care of everything and 3 days later she came over to our house and replace the screen she did a fantastic job I definitely recommend them thank you Sandra.

My father called Sandra regarding our TV to asked how much is the repair for our Samsung 75 inches. She just asked the model # and serial # and helped us through the process and found out our TV still under warranty and saved us almost 4k. She's very knowledgeable and been in the business for 30 years. We are so impressed by her. She's so good. She's very reliable and on time. She keeps you updated all the time. It only took a week for everything for waiting for the parts and she installed it really quickly. She's very nice and has a very good customer service. I recommend her to everyone. She's my hero. I have a brand new Samsung 75 inches TV for free. Thank you Sandra!

Michael Electronics Services is one of only 2 companies in the SF Bay area that are authorized to conduct repairs of Samsung TVs under warranty. Initially, Samsung had connected me with the other company that was both difficult to reach and provided horrible technical service.

Here I want to emphasize the great technical service I received by Sandra, who is a highly capable electrical engineer and has a thorough knowledge of Samsung TVs. Sandra showed up for our appointment on time and diagnosed and repaired by 65-inch Samsung TV in no time. I will surely contact Sandra again if needed!

Without a doubt Michael's Electronics Service is the option to go with. It's a long story, but I purchased a defected 85" Samsung TV. Initially, Samsung sent out ServiceQuick, and my gosh, did I want to punch a hole through my wall. They sent out multiple technicians to "diagnose" this issue with no resolution. They even cancelled my service ticket without my consent.

After 4 weeks of going back and forth, I finally gave up and called Michael's. 72 hrs; that's all it took from my initial call to replacing the part. Sandra and Roberto are a DYNAMIC duo.- problem solvers, HIGHLY efficient, and very personable. Didn't even feel like service was being done on the TV while they were here.

I'm telling you right now, if you're needing ANYTHING done and they say they can do it. Go for it. Don't be me and waste your time with anyone else.

Again, THANK YOU SANDRA AND ROBERTO for the AMAZING work that you do. It should not be overlooked. Cheers!