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Mills Pest and Termite Management
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Termite Control
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Highlights from the Business
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Certified professionals
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Family-owned & operated
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Locally owned & operated
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Review Highlights
“Every occasion, the owner, Kevin, was exceptionally patient, kind, and generous with his guidance and service.” in 56 reviews
“Roger was amazing - he found all the areas where the rats were coming in and filled them in about four hours.” in 15 reviews
“Have had a quarterly service with this company since we bought our house and we've been very pleased.” in 6 reviews
About the Business
Business owner information
![Photo of Kevin M.](https://s3-media0.fl.yelpcdn.com/buphoto/uKSzF4Cpv1C_obTltLGcFg/90s.jpg)
Kevin M.
There's no such thing as a "common" pest problem when it comes to your health, safety, and image. That's why the team at Mills Pest Management will treat your pest problem with the most effective treatments available. We use our comprehensive knowledge of the life cycles of pests and their interaction with the environment. This expertise, combined with the best available methods to manage pests and pest damage, helps ensure the least-possible impact on you, your property, and the environment. Whether it's handling a termite infestation, squashing a cockroach issue, or taking care of a serious rodent problem, our skilled technicians will make your pest-control nightmare a thing of the past.
Location & Hours
Amenities and More
Ask the Community
Q:
Do you repair and or replace the wood damaged by termites? We have a lot of wood damage that we would want expertly handled.
A:
Yes, we perform wood repairs on wood damaged by termites and dry rot.
Kevin M., Business Owner
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Overall rating
147 reviews
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- Jake V.Hancock Park, CA6298Dec 26, 2021
Kevin was great at communication from the first exchange as we dealt with tenting and pest control for our new house, calling back or emailing on any questions we had. We ended up going with them versus the original exterminators that had originally done our inspection. They were flexible on our shifting schedule heading towards the holidays, other contractors, and our move-in date, helped us deal with curveballs with our situation, and always offered all the options we had to work with.
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Kevin M.
Jan 7, 2022
Jake, we’re glad you were pleased with our work. We appreciate you taking a moment to leave this review and show your support. We'll always be here when you need us!
Best,
Kevin M., Owner - Michael P.North Hollywood, Los Angeles, CA1228Jul 30, 2024
Their free termite inspection was thorough, and they provided me with local treatment or full house fumigation options and the pros and cons for each.
I decided to go with tent fumigation, and scheduling was easy. The owner himself kept in touch with me to give me all the guidelines for preparation. They took care of scheduling gas shut-off and service restoration for me. The fumigation crew did their job flawlessly. We returned to our home with no problems.
Their price was competitive--I only had one other quote, so I can't be completely sure.
If I need pest management again, then I will go to them first. I highly recommend them.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kevin M.
Aug 3, 2024
Thank you Michael! I appreciate you taking the time to share your experience with us. It was a pleasure do business with you.
- Kristijana O.Studio City, CA212742Jun 14, 2024
Would have loved to give them our business since we live so close but they are slow to respond and never got us a quote. We used them years ago and it was easy to schedule someone this was like pulling teeth just to get someone to come out and then give us a estimate which we never got. Who wants to wait 2-3 weeks wheb bugs are eating us alive. We went with another company since no one for back to us.
Reply to owner:
Hi I have no problem giving you my information and my husbands. You want to give me your email or private message me (yelp doesnt let me private message you) and I will give you my information . He called a week before me reachin out and got no call back so I emailed and called we had service in the past and were told we couldn't get service without someone coming out first. I didn't want to wait any longer with a flea issue and no pets they were feasting on us and we have a toddler so no fun.
Really wanted to give you our business since we're a few blocks from you. But we just couldn't wait any longer.Helpful 1Thanks 1Love this 0Oh no 1Business owner information
Kevin M.
Jun 15, 2024
Hello Kristijana,
I'm sorry and surprised to hear this. It hasn't been overly busy these past few weeks and this is not common for us to take more than a couple days to provide an estimate or schedule. I can't find you in our system under the name Kristijana. Would it possibly be under a different name? Please provide me with some more info so I can can investigate and get back to you.
Even if you don't want an explanation, I would love to know more so I can address internally.
I appreciate your feedback and I'm glad you got someone to come out and help! - Harsimran B.South Los Angeles, Los Angeles, CA72245May 25, 2024
They are extremely reliable . Family owned business with attention to customer service . The lady who helped me book the appointment was super professional, kind and heard my issue and booked me an appointment within 5 minutes for the day after.
Great value for me as they provided me a prep form with list of things to be done before the treatment for it to be effective .
The tech who I believe is the son of Mr Mills showed up on time , was super cheerful and easy going . He applied the pest treatment quickly and provided quality service . He answered all my questions. Highly recommended and great experience!
Will definitely refer to any one in my community who needs help and prompt service . Cheers !!Helpful 1Thanks 1Love this 1Oh no 0 - Jul 11, 2024
Kyle showed up to our appointment on time, explained the procedure, pros and cons. The process was quick, fast and simple. Haven't seen any ants or spiders since! Hopefully it will stay this way.
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Kevin M.
Jul 19, 2024
Hello Marjan,
Thank you for taking the time to share your experience with our company. I'm glad could help you with your pest problems and make it hassle free. Please contact us if you need us. - Kristi H.Lancaster, CA391May 17, 2024
Everyone at Mills Pest Management was very professional and helpful from our first call to them. I definitely recommend their company. Give them a call.
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Kevin M.
May 20, 2024
Hi Kristi,
Thank you for taking a moment to share your experience. We appreciate your support and thank you for your business! - James S.San Fernando, CA7597Feb 20, 2024
Let me start out this review with an opinion. If Mill's was not contracted, my partner would not of been robbed.
From my recent experience I have come to the opinion Kevin, the owner of Mills, outsources labor to maximize his potential profit and this time it has gone too far.
It is my opinion Kevin has used his family to market his business via Yelp photos to give the impression this is a trust worthy family operated business. But I view this as marketing as it seems his family were NOT the ones that showed up to do ANY of the work, contrary to what his Yelp photos could lead you to believe. We did not witness or have any reason to believe a single Mill's family member bothered to show up and supervise any of the contractors much less do any of the actual work.
Don't get me wrong, I see the financial benefit in not doing the work yourself. You can be the face, remember the family photos, while the contractor does the work. This may potentially allow Kevin to collect money with no accountability. And from my opinion it has worked, and in my opinion it still works. But hopefully this review puts a stop to this business model, at least for Mill's.
In my conversation with Kevin it was my interpretation he argued that the people on site had a zero probability of being involved in the robbery. But I cannot see how that is true being that I have no knowledge of his staff ever being on site in this incident.
I called Kevin immediately after the robbery yet within 10 seconds of talking to Kevin he claimed, with zero evidence, that it was impossible for this contractor, I believe he actually called them his "boys" on the call, to have been involved in the robbery. I asked how he knew, his response.."cause I know". Now I believe that to be non-factual response.
At that point I felt this was an unreasonable person I was talking to and told him the rest of the conversation will be online. I simply ended the conversation there at which point he continually called my phone back which I opted to not further respond. I am simply not going to argue with someone I interpret as nonsensical. I think he felt very threatened by this potential exposure.
I do not recommend Mill's.Helpful 3Thanks 2Love this 1Oh no 1Business owner information
Kevin M.
Apr 3, 2024
Please note, this review posted by “James S.” is essentially a duplicate of the same situation/review posted by his partner “Trusted Review S.” aka Mary Ann, who is the actual customer in this situation. Please see our detailed response to the first review posted by Yelper “Trusted Review S.”
Additionally, we feel it is important to note that there are multiple false or misleading statements in this review that are intended out of spite to defame our company because of his partner’s experience with our company. Please allow us to respond below to the statements made with a factual representation of what transpired or being claimed.
Yes, our company subcontracts our tent fumigations, as do 99% of all termite companies in Southern California. This is the only service that Mills Pest Management subcontracts. All other work is performed by our family-owned company. For the record, since you mentioned it, we make less profit when we subcontract, because we must pay a subcontractor plus all the other fees associated with doing business. This is not a ploy to make greater profit, it is a matter of offering the best solution to our customers’ termite problems.
A Mills PM representative performed the initial inspection of the property, (Andrew Mills) and three representatives from Mills PM (Kevin Mills, Brian Mills and Andrew Mills) organized a group meeting at the property in question, with all occupants from the 7-unit building in advance of the fumigation, where we explained we use a subcontractor for tent fumigation. We have listed on page one of the documents signed, in bold, and all caps with the subcontractor’s name and phone number right below ours. Our website, Yelp page and other social media platforms provide an accurate depiction of our small family-owned business. We are extremely transparent in all we say and do to avoid misunderstandings.
It was absolutely never communicated to anyone that the subcontractor or Mills PM was not responsible or had “zero probability.” We did, however, say to keep an open mind to other possibilities because other people were onsite throughout the process, as well as closing and locking issues with the property’s gate and front door. The customer was advised by us to contact the police immediately to report the missing items. We made it clear that we would help and cooperate with any investigation, which apparently was never fully conducted.
You did speak with me/Kevin by phone shortly after the incident, however, the conversation you refer to must have been with the owner of the fumigation subcontractor. He reported to me that he spoke with you as well. We/Kevin would have not said “zero probability; zero evidence; his boys; cause I know, etc.”
I was not offered much of an opportunity to speak when you called. You were hot out of the gate, accusing my company prior to any investigation and didn’t want to hear what I had to say, then hung up when you were finished speaking. I of course attempted to contact you and Mary Ann back to further discuss, and you both opted to ignore my calls and voicemails.
In closing, this is an unfortunate and upsetting situation for all involved. Your partner is at a loss and our business reputation is being questioned. We have had multiple conversations with the customer and others involved and are taking the situation very seriously. While this is still an ongoing investigation and there are several variables to consider and suspects involved, please know we are cooperating on our side, and we truly hope Mary Ann’s items are returned and the person(s) are dealt with accordingly.
We appreciate the opportunity to respond. - Gordon L.North Hollywood, CA8554Nov 20, 2023
Alyssa was professional and friendly on the phone.
Availability for appointments: Good
Time window for inspections and service is 2 hours rather than 4. Better than many other companies.
I'm pretty pleased with this first contact with the company--haven't had my appointment yet. But looking forward to good things....Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Kevin M.
Feb 2, 2024
Hello Gordon,
Thank you for taking the time to share your experience with us on Yelp! We appreciate your business!
-Kevin. - Rocky L.North Hollywood, CA3121Apr 23, 2024
Great service and great commication. Job done well and the price was excellent. All the folks are nice and helpful. Great office staff too. Timely replys.
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Kevin M.
May 9, 2024
Thank you for the kind review! We appreciate you!
- Alexis B.Burbank, CA04Jul 19, 2024
We loooove Mills. They are great communicators, friendly, professional, punctual and efficient. they go above and beyond to have happy customers. Once I called to have a wasp nest removed, they couldn't come right away, which I needed, and they offered to text me the number of another company to try. That is customer care! Mills is a warm family business and everyone who shows up is kind and cares about the company and the customers. 5 stars!
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Kevin M.
Jul 20, 2024
Hello Alexis,
Thank you so much for this amazing review. We truly appreciate you and thank you for your business! It really makes us happy to see great reviews like this. - 'Arlon G.Burbank, CA0339Apr 29, 2024Updated review
Mills has been servicing our home for a good five plus years now. Their field tech are professional, friendly and concise. The owners are sincere about their business and maintaining good relations with their customers which in these days one does not always experience in a world of NOT MY FAULT:) I have only good things to say about our local Burbank MILLS and their staff. They do a proper job and are always courteous. There have been times when they sent a tech back out and at no charge to help counter problems we had with local Burbank pests:) Again happy and pleased with the work and service that they provide and have so provided over the last four or five years.
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Kevin M.
Mar 22, 2022
Thank you for your continued loyalty and support. Your business and feedback is much appreciated!
Aug 10, 2023Previous reviewWhile we industry types are on strike (some willingly and others unwillingly) we are not working thus no income etc etc. I had the occasion yesterday morning to call and request Mills to send a tech back over to check our rodent traps and rebait them as I have noticed regular and nightly activity in the last week where prior there was none or atleast very little:) Their tech had only just completed my monthly service not 2 weeks ago, yet the rodents have been fairly brazen in the last week thus I wanted Mills to come back to double check the bait stations...
Mills Pest has been servicing my home years now and I sincerely appreciate how committing they have been any such request over the years. Just this morning they sent over a tech to check the traps and rebait them at no charge as they know I am not working and have been a faithful customer. In the past they have also sent over tech the help patch up holes (entry and exit) that wasps, bees and rodents have made in the garage and or guest house.
You dont often find or receive this level of service from a vendor today, where it's difficult enough to get through to speak to a live person from many a never ending transferred call with an automated message telling you in short that I'll have to go online to send in my query...
But not at Mills Pest, they answer and return calls promptly because they are dedicated to their customers and so value them that they are happy to go above and beyond to give comfort and ease to their customers. I so appreciate them, their employees and the owners as even they'll call to reassure their customers and provide that extra measure of service. A month ago the owner called me from his hospital bed as I had called with a complaint, the owner had other and more pressing matters being at St. Joes than to call me and listen to my gripe. This is the level of service that Mills to take to provide their customers with their truly monies worth and then some case in point with today where again a tech was dispatched at no charge to double check, move and rebait our five bait stations.
Bottom line and in conclusion for those still reading, Mills Pest provide a great service, they are sincere and truly value their costumers. You'd be hard pressed to find another such vendor that gives you that kind of service!Mar 22, 2022Previous reviewI cannot say enough good about the people at Mills Pest Control (Burbank). Today they sent over two techs to look into the Bee problem we've been having. Both gentlemen were polite and professional. They looked over the house and old entry points that the bees had made the year before (built two hives , one in the chimney and the other inbetween the walls of the utility room) and discovered that a recon or pre swarm had come last week and as the scouts did not come back to report on what they found (they met with bad endings) that the recon swarm moved on elsewhere:)
The field service techs offered to do a preventative measure but as there were no bees and no signs of them while the techs were here and we looked over the place throughly, the service was not pushed on me, they were simply happy to come over, assess and give me a solid report:) Anyone else might have tried to impress a costly service, but not Mills!!:)
I so appreciate the service I get from the people at MILLS (Burbank office) Pest Control, again always polite, happy to help and never do I get talked down to or disrespected. Glad they are our go to Pest Control service...
As is I think I've been using them for the last five or more years easily. The dispatcher is always good about calling back and promptly, always polite and respectful at a time when not everyone else out there is...