Moeller Bros. Body Shop

The entire team at Moeller Bros was as impressive to me as was possible, and I have really high expectations where my $ and my car are involved. Brought my car in to have my roof repainted since the old clear coat and such were breaking down. From the initial discussion, estimate, plan for repairs I was a little hesitant because I have a sun/moon roof that would need to be removed for proper repainting and other labor that was stated as necessary to do this project the right way. Long story short, I didn't expect the project to result in 100% satisfaction with end result and all interactions of the staff. The paint matching was spot on, attention to detail was perfect, and my car detailed upon my arrival. And bonus, the estimate had a couple line items that turned out to not be necessary so the cost ended up being less than expected. My trusted mobile detailer recommend them and glad he did, I wont go anywhere else, should the need arise. This was an easy 5 star rating.

Outstanding customer service and incredibly knowledgeable employees. Brett and Nubia were both very responsive and always got back to me quickly with updates. Brett worked directly with my insurance company to estimate the repairs needed and provide them the information they needed to process the claim. He kept me in the loop and did a great job explaining the process. Great company to work with if you need body work.

About a month ago I was in an accident and a friend recommended I contact Moeller brothers to have them repair my vehicle. Todd contacted me immediately and got a tow truck out to me within a few hours on a busy Friday. He kept me updated every few days even though it was impossible to get ahold of my insurance adjuster. His customer service is beyond excellent. He definitely went above and beyond his job duties to help me get a hold of my insurance and to make sure everything was done properly. Unfortunately, my car was totaled, but even knowing this, he continued to help me without any benefit to himself. I highly recommend this body shop and I highly recommend seeing Todd if you do Need to have your car repaired!

Brought our car in for work, they repaired the car visibly well. However when the car entered the shop for repair it was noted by their estimator to have 962 miles LESS than it had coming out of the shop somehow. When contacted their explanation was (i'll paraphrase), 'we have 2 other cars of the same model and year and color with mileage within a 1000 miles of your car and we mistakenly entered the mileage of one of the other cars while writing the estimate'. This is all ACTUALLY what happened, now for my commentary. I worked in a body shop for 7 years, not a single time did I or any of the estimators ever confuse the mileage of one vehicle for the mileage of another, alike or not. This shows a lack of organization and care on their end that I can't overlook, and also raises the unnecessary question, where did those miles come from if in fact that was the correct reading on the odometer at the time of repair? I will NEVER take my car here again, based on this shops actual history with trucks (do a little googling) when their competitors are so much more organized and I won't have to worry about mishandling of critical insurance documentation or the wellbeing of my car mechanically while I repair the car cosmetically with said competitors. I hope this review saves someone.

Super nice guys. I definitely recommend coming here--went above and beyond on my cmax.

Moeller Bros Body Shop is super kind, professional, & trustworthy! I was sent their information from my insurance company when my catalytic converter was stolen but this was not my family's first time working with them. My dad used to also bring my sister's car here for repairs and we always had a positive experience.

They coordinated with my insurance company to review the work that needed to be done on my car and also all the fine details I honestly didn't really understand at first - but they were patient with me and always answered any questions I had. I always felt like I was well-informed on what was going on and if I felt like I needed to contact them I could always call. They can be super busy, however, so sometimes it might be hard to get a lot of information on the phone (but that's totally understandable).

When I came to sign the paperwork and also to pick up my car when repairs were finished they continued to be honest and direct about how often these thefts have been happening lately and the options I had, if I wanted to take them, to try to make reoccurrence less likely. They were also really honest and blunt with me about how much damage was done to my car and even though it wasn't great to hear, this information was truly valuable and I would rather work with someone who will tell it to me straight than sugarcoat the truth.

Anyways, TLDR; They're super kind, professional, honest, and trustworthy. I hope nothing happens again so I don't have to return, but if I do I would choose Moeller Bros Body Shop again and definitely recommend them.

I would NOT recommend this company. I was given an estimate and after 2 weeks had not heard back from this company about scheduling to get my car repaired. I called at least 6 times (7) probably) and asked to speak to the rep Brett, out of those times I actually spoke to him once and he was going to check on ordering the part to fix my car and call me back. I never heard from him. The other times I called a very pleasant woman answered the phone and put me on hold, all to come back to tell me she would get him the message that I had called. I am not sure why I was being handled like this but I was.

Would not recommend this place to anyone. My insurance recommended them, real close to my house. That's the only positive I can say about this place. Bad vibe upon walking in, not very personable. They looked at my vehicle and never called us back to give us a quote. Bad business and their loss.

VERY disappointed with this place. After hearing such nice things of Moeller Bros I thought I would bring my car in to have the bumper repaired after someone hit my car while backing up. I came in on December 17th.
An Estimator named Manny came to take a look at my vehicle when I first met him he seems like he really knew what he was doing he looked at it was great care and took photos. However, he mentioned to me that he was very busy and would not be able to get me a quote on the spot. I totally understood and I gave him my email address and said please email it over to me when you have a chance. He stated he would send it over to me on Monday... That never happened. I followed up two other times that week and never heard back. I left voicemails and I talk to another guy on the phone in which he was quick to pass me off. I explained the situation to the gentleman and stated that I was not getting help from Manny and yet he still decided not to help me.
Fast forward... I waited until the week of the 27th And called back. Still NOTHING! No call backs! No response! At this point I feel like I'm being purposely ignored. FINALLY I gave them the benefit of the doubt that the holidays were overwhelming, so I call back AGAIN January 3rd! Manny finally answered and apologized for not getting back to me. I was ready to forgive. He PROMISED to get me the quote that day. I even sent him an email... he responded (so I know he received my email). But still no estimate. I called on jan 4th to follow up. NOTHING. Emailed on jan 5th NOTHING. At this point I give up! They OBVIOUSLY don't want my business.

I definitely feel a big part of why I was not given the time of day was because the repair was not a large repair and not covered by insurance (as I was going to pay out of pocket). From what I have heard, they cannot tack on the extra fees to individuals paying out of pocket...

Or maybe they are sexist.. my husband did tell me most body shops don't like dealing with women.

All in all.. this shop is a HUGE PASS FOR ME! DO NOT GO!

I don't recommend anyone to go here for any type of service they are liars and unreliable!!!