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Verified by Business
Appliance repair
Vacuum repair
Review Highlights
“Imagine my joy when the gentleman who answered recognized my machine and said it was a good sewing machine!” in 7 reviews
“That was very classy of them, and I would have gotten a Miele if Tacony didn't make their vacuums in the USA.” in 5 reviews
“Dan has always helped me with cleaning or needing a new belt or with any kind of maintenance that I need.” in 3 reviews
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About the Business
Sales, service parts on all makes on Sewing machine and Vacuum machine. Sergers, Embroidery, sewing & Quilting machines and more
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Overall rating
75 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Angelee F.Downtown, San Jose, CA2309Mar 25, 2024
Great service
The owner is very helpful, knowledgeable, and attentive
I bought a used vacuum and a new carpet cleaner from Moonlite. Fairly priced. Very satisfied with my purchases
Would recommend MoonliteHelpful 1Thanks 0Love this 0Oh no 0 - Jan 19, 2023
You never know how much you need your vacuum until it stops working.
I called Dan on a Thursday afternoon and he said he had space for me to bring mine by.
It was an easy culprit- my mess of curls tangled in the spools and he dislodged it promptly for a mere $20. Always happy to support a small business for such an affordable price and prompt service.
Never thought I'd say this, but I can't wait to go home and clean!Helpful 6Thanks 1Love this 4Oh no 0 - Mari L.Santa Clara, CA0167Mar 26, 2023
Great service, his kind and respectful , located in a big plaza in Santa Clara, on el camino real, lots of parking available, a lot of vacuum /supplies sold as well as repair work
Helpful 1Thanks 0Love this 1Oh no 0 - Chris E.Menlo Park, CA12031Sep 9, 2022
You don't find too many of these around. I needed a vacuum filter in a pinch on Labor Day and he was in the shop. Had the part I needed (or close enough) and showed me how to clean the secret hidden filter. Great service.
Helpful 2Thanks 0Love this 1Oh no 0 - David M.Santa Clara, CA095May 3, 2023
My first time here. Completed repairs on budget and two days early. Asked us if we needed new bags and saved us a trip back.
Helpful 0Thanks 0Love this 0Oh no 0 - H T.Santa Clara, CA0325Mar 21, 2022
I love supporting locally family owned businesses!
And this one is a diamond in the rough!
Is there anything more frustrating than a vacuum that stops working?
I wish I would have known about this place sooner as I am the Queen of breaking vacuums! No more buying new ones! I will just get them repaired!Helpful 3Thanks 0Love this 1Oh no 0 - Martine J.Palo Alto, CA1146Jun 19, 2021
Dan, who owns this shop is a great guy. He is an expert on vacuums - refurbished ones, servicing, new ones. I like to give him my business and keep these local shops around. Dan is very knowledgeable about vacuum cleaners. This is so useful when you have a problem with your pricey vacuum you bought at Costco and need to fix it. Vacuum bags are also sold here, saving you the bother of searching for them online and risking the wrong bag purchase. I get all my vacuum bags here.
This store sells sewing machines too, and services some of them. What a joy to have this resource close to home with a knowledgeable service person and a variety of appliances to choose from including bags and sewing parts. Old fashioned, personalized customer service, easy access, fun to visit, great selection of appliances and parts, and very personable owner. What is not to like?Helpful 2Thanks 0Love this 0Oh no 0 - E V.San Rafael, CA068Jun 12, 2021
I'm very happy that I found Dan for the repair of my 15-year-old Dyson Animal vacuum. He is extremely knowledgeable, responsive, straight talking, and honest. He'll tell you exactly what he's going to do, when it will be done, and give you a good idea of what it will cost. Then he does exactly what he says. I only wish that every business person was just like Dan.
Helpful 0Thanks 0Love this 0Oh no 1 - Marty R.Sunnyvale, CA3354Aug 25, 2021
The best place for KIRBY vacuum sales and for KIRBY parts, they not only specialize in Kirby but they have many high quality vacuum and floor care machines... I was tired of spending money on Plastic Shark vacuums and I found that I was replacing my Vacuum almost every year, my Grandmother would come to this place for years so I thought I'd give it a try well this place does not disappoint! If you spend a little bit more on a steel metal vacuum then and if you take care of your machine then you don't have to continue wasting your money on cheap plastic shark or Dyson vacuums!! BUY KIRBY!! And buy the BEST!! THANK YOU
Helpful 0Thanks 0Love this 0Oh no 0 - Mary Ann M.San Jose, CA08210Oct 17, 2019
Visit-1: I take my Dyson upright in for a new cord plug because one prong is suddenly way shorter than the other.
Visit-2: I bring my Dyson home, after paying $89.50 for the repair. Moonlite also replaced some part they felt was broken, replaced my motor with a used one they had in the shop, and cleaned the filters and tank thoroughly, all at no additional charge.
Visit-3: I try vacuuming with my very fragrant-smelling Dyson. After about 3 rooms of vacuuming, it suddenly made a very different quality of air sound, like it had sucked up something it shouldn't have. It then quit moving forward. So, I took it back to Moonlite. The gentleman with whom I had been dealing discovered that the filter inside the roller ball was loose. He pushed it in until it clicked into place and sent me on my way.
Visit-4: I try vacuuming again. The motor cuts out a couple of times, but I manage to get the vacuum restarted and continue. Then, while vacuuming the fourth room, there is suddenly a very different quality of air sound, and it quits rolling forward again! I took the vacuum back to Moonlite AGAIN, and asked for either my money back OR them to repair and deliver it. The gentleman with whom I had been dealing gave me back my money and apologized for all the trouble I'd had. (Otherwise, this would have been a 1-star review!)
CONCLUSION: I've made FOUR trips to Moonlite Vacuum, from which I've achieved a new working plug and a couple much more serious problems that weren't present before! I'm guessing it will cost me a lot more than $89.50 to get some other shop to fix whatever Moonlite broke....Helpful 0Thanks 0Love this 0Oh no 0
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