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Moore Home Services
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4.8 Star Rating on Google!
As a local, family-owned company backed by more than… read more
$88 Furnace Tune-up or $45 off Heating Repairs
Is your furnace more than 10 years old? It may cost… read more
Plumbing Services
Moore Home Services Plumbing offers diagnostics on… read more
Emergency Air Conditioner Repair!
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Review Highlights
“We have had several interactions with Moore Heating and Air, always great service and very trustworthy techs.” in 25 reviews
“The Tech, Chris Ostrom was prompt, took the time to evaluate the problem and got things back up and running.” in 6 reviews
“It's beyond refreshing to find a company who employees people who are passionate about their jobs and respectful.” in 8 reviews
About the Business
Business owner information
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Moore Home Services S.
Moore Home Services offers the highest quality energy-efficient heating and air conditioning systems in the industry, as well as an unmatched customer service. We partner with you to design a system that will offer cost-effective solutions to improve the comfort of your home or business while saving you time, energy and money. As a local, family-owned company backed by more than 100 years of HVAC leadership experience, we service ALL makes and models, and offer a 12-month satisfaction guarantee with a lifetime guarantee on workmanship. As always, our promise to you is that all of our services are 100% right... or 100% free!
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What happened to your solar service?
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Q:
How much does a diagnostic test cost and is it subject to change?
A:
I believe they charge $79 for the call and diagnosis.
Aisling F.2 people found this helpful
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Overall rating
548 reviews
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- David L.Spanish Flat, CA181Mar 23, 2019
You cannot go wrong with hiring this company! The technicians were very professional and friendly.
The FIRST appointment (3/18/19 8-10am) we had was for a furnace repair. The technician Jeff G. arrived on time and after a little trouble shooting knew exactly what the problem was and took pictures which he shared with us. He even changed our air filter. After the job was complete and he was about ready to leave, we mentioned that we might need to replace the water heater since we were advised by an home inspector when we bought the house. He said that he would take a quick look. I'm glad he did because it was leaking! He went over benefits of replacing the old water heater with a regular water heater or tankless. We went with the tankless option. We made the appointment then and there.
The SECOND appointment a couple days later (3/21/19 8:30am) for the water heater went pretty smoothly and was more complex since we were changing from a regular water heater system to a tankless system. The technicians Russell and Brandon were very professional and took the time to expertly install the new tankless water system which basically took all day. They did arrive a couple hours late but called earlier to explain that they had a meeting early that morning and would be arriving a little later.
We are very happy with the results and plan on making Moore our "Go To" company for future heating, cooling and plumbing maintenance and repair.Helpful 0Thanks 0Love this 1Oh no 0 - Maggie M.SoMa, San Francisco, CA01Jul 26, 2024Updated review
To the Moore Home Services manager,
I want to tell you about my experience with the technician who came to my house yesterday to do the AC check at 1647 Center Road, Novato.
Jeff Gregory is exemplary. Since my initial meeting with him several years back, his thoroughness, professionalism, kindness, attention to teaching me, and all-around helpfulness to me as an 80-year old widowed homeowner, has been a real gift to me.
He does not miss a single opportunity to be of service to me in doing the job he came to do. Since he was the person who compassionately notified me of the way my AC and heating ducts had been ravaged by rats, he checks to make sure all of that area, in the crawl space as well as the attic, are looking good. Moore replaced my ducts and did a wonderful job.
Jeff is warm and funny, and it truly feels like he is part of my family. My kids feel like they know Jeff though they have never met him. He seems to love his job, though I imagine he would probably capitalize on any job he might have in life as an opportunity to spread his generous spirit.
Thank you for sending him to my home for the AC check this month.
Sincerely, Maggie McDowell
415-730-6461Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Katherine B.
Jul 26, 2024
Thank you for sharing your wonderful experience with our technician, Jeff. We're incredibly proud of his dedication to providing thorough and professional service. It's heartening to hear how much you appreciate his kindness and helpfulness. We're also glad to know that our team did a great job replacing your ducts. We'll be sure to pass along your kind words to Jeff. Thank you for choosing us for your AC check!
Feb 17, 2023Previous reviewI would like to report my high regard for Moore Home Services. Rats had decimated the ducts for my heat/AC system in the crawl space of my home. Because of that I was losing much of the heating and cooling benefit of my system. Every person who came to my home from Moore, from those who assessed the situation to those who removed the old ducts and installed the new ones, was kind, informative, patient with my questions, professional, and thorough. Not one of them left my home without asking if there was anything else they could do (Mario climbed a latter to retrieve something high in my garage that I needed). I felt respected and cared for with every step of the way. I'd like to specifically commend Jeff, Mario, Uri, Abel, Jason, and Sam.
- Adriana E.Downtown, San Diego, CA23312Jul 25, 2024
Excellent customer service, Alex and Vincent were super personable and communicative. I am busy with work during the day and it's hard to accommodate these kinds of visits...these guys did their assessment and were kind and respectful and even offered to change my light bulbs . Painless and I was able to work at the same time.
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Katherine B.
Jul 26, 2024
It's wonderful to hear that you had a positive experience with our team. We strive to provide excellent customer service and we're glad that Alex and Vincent were able to accommodate your busy schedule. Thank you for your kind words and for taking the time to share your experience.
- May 15, 2024Updated review
Another five star review for Moore Home Services.
Emanuel was professional, friendly and knowledgeable. As with all Moore techs, he donned booties before entering my home. Nice touch. In addition, he was polite and didn't mind my questions.
It turned out that the HVAC periodic inspection turned into something that he could not handle on the spot. He was gracious and explained everything thoroughly. It was not Emanuel's or Moore's fault that the situation could not be remedied immediately.
Since it is a new system, it is my contractor's responsibility to make the system be within spec. Once I get everything back to normal, Moore will be my first call for HVAC service. I hope Emanuel is the service tech.
I will call Moore again; you should too!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Melissa C.
Jul 27, 2016
Hi CJ!
Thank you for your fantastic 5 Star review!
We are very happy to hear that you are pleased with the service provided to you by our company, and thank you for taking the time to share your experience.
We appreciate your Business and Support of our Local Owned and Operated Service Company. By you trusting Moore Heating & Air Conditioning with your project you have allowed us to provide steady year around work for over 60 Families right here in your back yard!
We are honored to have you in our Family!
Sincerely,
Melissa Cheney
Contact Center ManagerAug 13, 2021Previous reviewYes, yet another 5-star review for Moore Home Services.
Moore is a first-class organization with great people -- from the reception staff to the technicians.
Kudos to Robert Rossi who came out to prepare an estimate for a new HVAC system. Professional, knowledgeable and polite, Robert is also a great guy. He arrived on time, got right down to business, got the information he needed and delivered multiple quotes for different HVAC options within a day. It doesn't get better than that. While the project is still some time in the future, Moore will be one of the top contenders for the business.
Way to go Robert and Moore Home Services.Jan 5, 2018Previous reviewAnother in a parade of 5-star reviews for Moore Solar / Heating / Cooling.
As always, the tech, Steve, was super-professional, nice and efficient. He was even early (!) for the appointment. How many times have you had a service provider be early? (I'm looking at you, Comcast.)
Within an hour or so, Steve replaced the furnace blower motor, buttoned up the unit, tested everything and cleaned up. Great job, Steve.
The Moore Solar / Heating / Cooling guys are all so good, and the company stands behind its work. For your HVAC needs, look no further than Moore Solar / Heating / Cooling.Jun 27, 2017Previous reviewYet another 5-star review for Moore Solar / Heating / Cooling.
As always, the technician, JP, was friendly, polite, knowledgeable and efficient. Further, as an organization, Moore is above and beyond professional. Call to confirm appointment? Check. Call to tell me the technician is on his way? Check. Excellent service? Check.
If you are looking for HVAC service, look no further than Moore.Oct 21, 2016Previous reviewAnother 5-star visit from Moore Solar, Heating and Cooling!!
The Moore technician, Jeff G., was early (!) for our scheduled visit. Name one other service provider that is early for a visit? Or that calls to confirm the appointment a couple of days prior? Or that calls to confirm when their tech is on the way? Well, Moore HVAC does!!
As always, Jeff G., was super- friendly and professional. Unbidden, he even donned "booties" before entering my house. He talked me through my furnace, even telling me some things I did not know. Within 45 minutes he had fully cleaned and checked out my heating system. He identified a startup capacitor that was below standard and replaced it in minutes. Now I know the house is ready for winter.
As always, Moore HVAC is awesome. No need to call anyone else but Moore HVAC for your furnace and AC service. Way to go!!Jun 24, 2016Previous reviewMoore Heating & Air Conditioning is a top notch service provider.
Today Chaelo visited for tune up of my air conditioning system. From the outset, he was nice, knowledgeable and professional. He answered all my questions, tuned up my A/C and installed a "hard start kit" all in about an hour.
In a world of "fly by night" contractors or those whose only goal is to extract money from your wallet, Moore is a standout: from the women answering the phone in the office to the techs that visit your house, everyone is focused on delivering 5-star service, value and professional advice.
Highly recommended!! - Master Y.Rohnert Park, CAAug 9, 2024Updated review
My name is John Boyer and I'm shocked that I now have to compose a deeply revised review from my previous two 5 star reviews of Moore. I had previously always found them to be an incredibly reliable and honest company. However, as a regular monthly paying long time member I reached out to them to have the Honeywell Thermostat that they sold me and installed fixed. The unit was suddenly drastically off in reporting outdoor temperature.
I was shocked when the lady who took the call said my unit would absolutely not be addressed and there was no obligation on their part to do so! I told her that their own website guaranteed that products they install would be supported. Shockingly, she told me there's no such thing on their site! I asked her who was the current President/CEO of the company because I wanted to speak to him/her. She REFUSED to answer! I then said I would like for a supervisor to call me.
Well, one did and he was quite pleasant. He said he actually listened to my call with her and he was appalled at what he heard too! He said the call was not handled professionally by their standards at all. He apologized and assured me someone would call me later that day to arrange for a repair/replacement. Bottom line . . . absolutely no one ever called me back. I waited for days and still no call. I then wrote to them expressing my disappointment that my loyalty was so easily thrown away after all these years of me faithfully paying and told them I was done. Guess I'll now have to find another company.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Austin S.
Nov 24, 2020
Hello Master, thank you so much for taking the time to share your experience. We pride ourselves on building long lasting relationships with our customers based on trust and respect. We couldn't be happier to know Justin and Nick provided you with the level of service all our customers deserve. On behalf of our entire team, thank you for trusting us in your home during this time and thank you for choosing Moore Home Services.
Oct 13, 2022Previous reviewI think this may be my third review for this company. I just have to once again express praise for the excellent work that was done today. My old water heater finally sprung a leak. I usually have Nick & Justin service my heater and air conditioner, and Russhead does my plumbing. However, this time they dispatched a new employee "Raymond".
They were able to send him out the very next day after my call. He confirmed my water heater could not be repaired. He offered a top-of-the-line new 40 gal. water heater with 10 yr. warranty. I was a bit taken back by the quoted price, but I knew I wanted a professional upper-end unit that would be installed RIGHT.
So many of the models you buy from local big box stores (Home Depot. Lowes, etc.) seem to have so many reports of leaks and problems. However, the "better professional models" seem to be sold by professional companies like Moore, Cal Steam, Ferguson, etc. I was going to turn down the deal because it was a bit more than I wanted to spend, but I really wanted a higher-end unit and I've learned you get what you pay for alright.
Raymond got on the phone and was able to present my own counter-offer to the bosses and they accepted it! He was able to install an excellent higher-end model today and he spent much of the day paying attention to every detail imaginable. The work was stellar and I just want the company to know he will soon be one of your most asked-for installers. Great job Raymond!Nov 21, 2020Previous reviewThis is my second review for Moore Home Services. This fine company continues to amaze me. I was having a serious grinding noise coming from the blower on my TRANE air conditioner/heater unit. I called Moore and "JUSTIN WELLS" came out last night and began to perform surgery LOL! He literally took the entire unit apart . . . removed the blower and brought it back to life!
He worked for hours on it and it now works and sounds like a brand new unit again. Justin is a very friendly and hard working tech. He has an "old school" dedication to craftsmanship. You don't get work like this anymore. He and "NICK" are my best HVAC favorites at Moore! - Joel B.CA, CA011Jun 13, 2024
We needed a new toilet because of sewage backup in bathroom. Since we have a "membership discount" which we pay monthly for, we called Moore. They disconnected old toilet and left it with sewage hole exposed and poop around the flange. At my request, the old toilet was moved out, and it was put in bathtub (still with poop). We ordered new toilet. Moore was going to leave an open raw sewage hole in the bathroom, so I asked them to cover it so it was safe from our cats. Moore stuffed a dirty towel in the hole instead of sealing it.
That was exactly two weeks ago today. New toilet never came in while they stood me up for twice for two hour windows without calling us. They did apologize and comped the toilet. Today, a new toilet was delivered but without a toilet seat. Then Moore told us it had what they thought was a small crack in it, but turned out to be bigger. Apparently, Moore was going to install a new toilet with a small crack in it. TWO WEEKS and five scheduled 2-hour windows of time later ... no toilet.Helpful 0Thanks 0Love this 0Oh no 1 - Rich E.Oakland, CA179Aug 30, 2024
Our annual propane gas-powered forced air furnace was serviced by Sean C, who was very professional, knowledgeable and courteous. He did an 18-point inspection and only found one issue with our 12-year old furnace. He recommended that we consider replacing the igniter which was still working but below spec and would need replacement in the future. Given our remote location on the Central Coast (near Gualala, CA), we opted for replacement and he had the needed component on his truck. At the end of his visit we were provided with a very detailed report of the inspection, with many color photographs, which they will keep on file for the next technician to review before our next annual inspection. Very highly recommended -- both Sean and Moore Home Services.
Helpful 0Thanks 0Love this 0Oh no 0 - Kate T.Sonoma, CA06Aug 14, 2024Updated review
i have been a Club Member for a few years and found Moore adequate for routine maintenance, but when I really needed help with an ac problem , they were unable to figure it out.
After paying for 2 ineffective visits ---in addition to paying the monthly membership for many months---i called and spoke to them to cancel my membership. I also requested the refund of the visits in which they were unable to solve the problem.
The cost of one visit was refunded but I have been trying for weeks to get the second promised refund. Phone calls and emails go unanswered. I cannot recommend this company !!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Katherine B.
Jul 17, 2024
Hi Kate, thank you for taking the time to express your concerns to our HVAC Service Manager, Cody Betts. At Moore Home Services, we take client feedback seriously, as it constantly helps us improve the quality of service we are offering. It looks like a refund has been issued and you should be receiving it shortly. We do apologize for any frustration caused and will be here should you need anything in the future. Sincerely, Moore Home Services.
Jul 13, 2024Previous reviewI've found the repair people to be polite and thorough, but they've been out twice now and have not been able to fix the problem with the AC unit in my house. Last Thursday, I asked to speak to a Supervisor and I have not had a return called that day or Friday. I am about to move on to contact another company.
- Jaime M.Petaluma, CA03Aug 9, 2024
Sam and Shane serviced our heat pump did a great job very cordial and professional. will always call Moore for all my plumbing and heating issues.
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Katherine B.
Aug 11, 2024
It's fantastic to hear that Sam and Shane provided you with excellent service for your heat pump. We're committed to professionalism and quality work, so your feedback is much appreciated. We look forward to assisting with any future plumbing and heating needs. Thank you!
- Baba Al W.Santa Cruz, CA692317Jul 12, 2024
Two technicians, Wyatt and Kody, came out today from Moore Home Services to fix an AC problem we were having as part of Northern California's current heatwave. They had to go into our crawl space, the entrance to which is in a packed closet. I'm about to have two days of major spine surgery and can't bend or lift, and they very willingly unpacked the closet, did the job then packed everything back in there. They were both exceptionally nice and friendly and it was a pleasure having them around. They fixed the AC problem and were extremely thorough and professional. It was great meeting them and wonderful to have truly reliable, friendly service.
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Katherine B.
Jul 14, 2024
We're thrilled to hear about your positive experience with our technicians, Wyatt and Kody. Their dedication to providing exceptional service, even in challenging conditions, is a testament to our commitment to our customers. We're glad they were able to resolve your AC issue during this heatwave and we appreciate your kind words. Wishing you a speedy recovery from your upcoming surgery. Thank you for choosing our services!
- Oct 29, 2023
Wow! And not a good Wow!
I have two rental units without heat for past two days. Can't find problem. Kind of an emergency at this point.
Called my realtor who recommended Moore Home Services. I spoke to Devin this morning. She told me "same day". Then took 15 min to collect all my info. Credit card, address, email, etc...THEN she tells me they can't come until NEXT FRIDAY.
I get it. The old bait-n-switch. If this is how they train their employees to take advantage of clients, I want nothing to do with them.
Shame on you Devon md Shane on you Moore Home Services.Helpful 3Thanks 0Love this 0Oh no 0