Music Exchange

We purchased our very first piano from here at the beginning of the pandemic. We figured that since we'd be staying home more often, why not purchase a real piano!?

We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano.

Overall, it was a great experience and we now have a beautiful piano!

Another five-star review for Music Exchange and Gary in particular! I recently had a wonderful end-to-end experience; Gary was patient and helpful and didn't try to sell me something we didn't need. The entire process was smooth and delightful. I am happy to recommend Music Exchange/Gary and we will certainly reach out to them again for our next purchase.

I just finished a conversation with Gary that was MOST HELPFUL! My family is looking for a new home for a vintage Steinway. He laid out the many factors that go into having a 100 year old piano be of value to someone else. He was candid in a way that was most helpful! Thank you!

Terrible customer service.
I'm scared to even walk by this place.
The guy literally harassed me ln the phone!

Years ago, I visited a piano store that had something called a Yamaha GranTouch. It was literally the keys and action from a grand piano, connected to what was, at the time, the best synthesizer Yamaha could make. I always wanted to buy something like that when I finally had my own house to put it in. So, after I finally purchased a home, I was delighted to learn that Yamaha has since made something they call the "AvantGrand" which is a much more modern version - high resolution spatial and vibration sampling of a 9 foot concert grand, which a 16 speaker sound system plays back... when you play on the keys which are literally identical to the keys and action on a real grand piano. (Not "weighted keys" - actual grand piano keys and action including hammers and felts.)

And lucky for me, there was a rather huge Yamaha showroom close by, Music Exchange on Van Ness, which had all 3 (at the time) models of the AvantGrand available to try. (There is now a 4th one available, the N3X.)

Gary, the sales manager, was very knowledgeable about the options (including how to buy player piano tracks, which I very much wanted to do since I also wanted the player piano feature) and transparent about pricing. It was easy to close the deal, which I did during a special sale event.

I should say that the first piano they sent me had a rather unusual malfunction within the first couple days and would not make any sound. Rather than try to fix it, Gary had them send me a brand new piano. This was the right thing to do, because I had no interest in trying to service a brand new piano! I'd happily do business with them again.

This review is long overdue. Late October of last year, we we're in the market to purchase a silent piano for our daughter. We looked around at a few places and circled back to Music Exchange. Once we decided that we were going to shop at Music Exchange, we called for an appointment.

We we're greeted by Gary. Gary introduced himself and gave a tour of all the pianos from baby grand to uprights. Gary explained all the differences that each piano had to offer. Though out this process, Gary was professional and patient!

We live in an apartment so , our focus was a silent piano. Gary showed our options for us to choose from. We knew that we wanted a Yamaha upright silent piano. Gary's experience and knowledge was remarkable. Gary shared with us his experience when he went to Japan where the pianos were made. As Gary traveled, he learned so much about pianos that we felt comfortable and confident to purchase our piano that same day. We we're so happy with Gary. To us, Gary went above and beyond to deliver the best customer service. It didn't stop there. He scheduled the piano around our schedule.

When the piano arrived, it was handled very carefully and with no issues. The piano was placed exactly where we wanted.

Our overall experience with Gary was memorable. Thank you Gary!!!

By far, we recommend Music Exchange. Look no further.

Sincerely,
Marc

Super happy with a new Yamaha B2. Was able to do everything over the phone with Ann Wu when store was closed for the stay at home order. Had a piano in my house in few days.

Thank you!

I had a great experience purchasing my first piano at this place. Ann gave me a lot of help during my visit there, and great advice and honest comparison between different models of Yamaha. I initially was thinking about buying a YUS 5, but ended up choosing YUS 5 silent after hearing Ann's advice, and couldn't be happier with that choice! I find the headphone feature very useful since most of my practice happens at night time.

Their price was also pretty good compared to other Yamaha dealers in the bay area. The delivery was smooth and I also tried a free tuning session that they gifted me with the purchase. Even after purchase, Ann is still very responsive with all the questions I have. I'm very satisfied with all the services they have been providing so far!

We just took delivery of our new piano and couldn't be more pleased with the experience.
Gary made the process so easy with his knowledge and no pressure approach.
We named her Norene, after a late aunt who was my piano inspiration.
Can't wait until she settles in and is ready for her first tuning. (which is gratis with your purchase)
Thanks Gary!!
Jim & Kevin

I recently purchased an NU1X Hybrid piano and my experience has been awesome.

I first visited the store a couple of months ago when I was greeted by Ann. She quickly showed me around the showroom and left me alone so I could take my time trying out all the different pianos. I was probably the only customer there for a good 20 minutes and at no point did she come bother me with a sales pitch of any kind, which I immensely appreciate.

I already had my eye on the NU1X then, but due to personal circumstances, I did not make the purchase that day. Ann was very understanding of my situation and took note of my contact info to follow up when I was ready. I finally sorted things out a couple of months later, during which I got 2 quick calls from Ann just to check how things were going.

I finally went back to the store, had another 15 (undisturbed) minutes play test session to see if I had changed my mind, and closed the deal. This has been a truly amazing experience and I would happily do business with them again!