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Review Highlights
“John is a straight shooter and tells the fact the way it is despite if you want to hear it or not.” in 9 reviews
“N-Motion has grown well as a company mainly due to their good business practises and products.” in 3 reviews
“The technician took his time doing the install and I could tell he treated the job as if it was being done to his own vehicle.” in 3 reviews
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About the Business
Professional mobile services across Metro Vancouver. We offer the following products and services: -Window Tinting -Dash Cameras -Remote Car Starters -Car Alarms -LED Headlight Kits -Parking Sensors -Reverse Cameras
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Overall rating
28 reviews
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- Clumsy W.West Side, Vancouver, Canada16370Jun 24, 2022
One of the best places in the lower mainland to get aftermarket alarms, dashcam, clear bra and window tinting.
John and his crew do top notch installs and their prices are fair - I've gone to them for all my automotive and glass tinting needs for all my cars for over a decade now.
I'd recommend this shop to anybody looking for services - they are enthusiasts themselves and have attention to detail and precisionHelpful 0Thanks 0Love this 0Oh no 1Business owner information
John F.
Oct 24, 2022
Thank you very much!
- Jan A.Knight, Vancouver, Canada211Feb 10, 2023
It was an amazing experience for a first-time guest like myself to come into their shop. They finished my tints in 3 hours! Ella worked at the front desk/receptionist and was very friendly, professional, and welcoming. John and his team did an excellent job tinting my car. Getting to know John a little bit and his very kind hospitality simply enhanced my experience. If you are unsure always ask and they could help you as they helped me. It was nice working with them and I would come back in the future.
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John F.
Feb 11, 2023
Thank you Jan!
It’s always a pleasure to do work for nice people. - Nov 21, 2019
We needed to bring in our dash cam to figure out why it's not working
We had to email the staff a couple of times until we got a quote
But when we finally had our appointment the staff were helpful and friendly
They were able to diagnose the issue and give us a call right away and offer solutions for install a new dash cam in 1.5 hours
I would recommend NMotion to my friendsHelpful 0Thanks 0Love this 0Oh no 0Business owner information
John F.
Nov 30, 2019
Thank you Gloria!
- Jhon S.Vancouver, Canada0149Jun 7, 2022
The women sitting at the desk was rude and unprofessional. She quoted me one thing over the phone and when I got there the price changed. Then when she called her manager, he made her waive a charge. She got really defensive and rude after hearing the charge was waived. She did not hire a baby sitter and brought her 3 year old kid to work. Today, the shop owner called me for saying words to her about her performance. The owner sided up with his bad attitude employee and told me to bring my car in so he can take his parts off and offer me a full refund he used the f word and profanity This place needs to learn a thing or two about customer service and professionalism. This is definitely not a place to get work done on your car. STAY AWAY FROM THIS PLACE !
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John F.
Jun 7, 2022
Hey Paul,
Unfortunately we do not tolerate obnoxious and/or abusive behavior here. While we strive to provide excellent customer service, it is not unconditional.
While we were on the phone…
Was I supposed to apologize to you for inviting me to suck on your balls?
Was I supposed to apologize for having to charge more because you decided on more expensive parts for your vehicle?
Was I supposed to apologize for allowing Ella to give you discounts just to keep you happy? Because you wanted more expensive parts, but did not want to pay extra for them?
Was I supposed to apologize for Ella bringing her daughter to work, because she could not find child care that day?
Was I supposed to apologize for you calling Ella a c*nt, in front of her 7 year old daughter, after she tried her best to provide professional service and the best price to you? YOU MADE THE LITTLE GIRL CRY WITH YOUR FOUL MOUTH AND AGGRESSIVE BEHAVIOR! Now you’re going to whine that I used the f word with you?!
Anyhow, I will let the other reviews speak for us about how we conduct business here.
And you are right. If you are a jerk, stay away from this business. - Dennis C.Burnaby, Canada0132Oct 27, 2022
I have known John and Ella at NMotion Auto for a few years now. Since the day NMotion Auto was located on Lougheed Hwy. I have bought numerous auto electronics and had a couple of my vehicles serviced here. I am extremely satisfied and happy customer at NMotion Auto. John and his team are top notch and excellent individuals to deal with. There products and service are extremely competitive and very fair. If you ask me what is the one negative thing about NMotion Auto... John is a straight shooter and tells the fact the way it is despite if you want to hear it or not. In my opinion this honesty is rare and hard to come by. Wha's next... I'm getting a LED fog lamp installed on my 2015 Honda Accord Touring Hybrid! Gulp!! $600 + TAX. In essence a good price! Since other places charges so much higher! John saves customers the cost of parts by going directly to the manufacturer. What can I say? Thank you so very much John, Ella and Eric. I will certainly be bringing my car to NMotion Auto for a long time to come!! Much appreciated. :)
Helpful 2Thanks 0Love this 0Oh no 0 - Kenneth R.Arbutus Ridge, Vancouver, Canada03Jan 11, 2022
Just stopped by to check out headlight options (halogen to led). Was greeted warmly and promptly. Shown my options with no pressure tactics. Was able to fit me in right away. Drove away happy with the product and the price. Kudos all around.
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John F.
Jan 12, 2022
Thank you Kenneth!
We hope you can see better now with the new lights! - George A.Surrey, Canada38Sep 30, 2021
Excellent and prompt service. I forgot to mention reliable. I had a drone mobile installation couple of years ago. From time to time I had to ask for their assistance to perform regular maintenance. Their response and scheduling was immediate. Their work ethics is impeccable.
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John F.
Jan 12, 2022
Thank you for your feedback George!
- Tim P.Burnaby, Canada01Jan 22, 2019
I received a set of LED lights for my 2017 F-150 from my brother for Christmas. He mentioned he had bought them at NMotion, so I figured why not have them installed there as well?
I booked an appointment, dropped off my truck and 30 minutes later I receive a call from them stating that LED's won't work in my truck because apparently there isn't enough clearance for them to fit. My brother told them the exact make and model of my truck before purchasing the LED's and was assured they were the correct ones for my VERY common 2017 F-150. I mentioned this to the guy who called and he said that there is never a guarntee that their products will be compatible with certain vehicles. Really? Then why are you selling products that you can't guarantee will work? Imagine if Lordco did that!
So next he proceeds to tell me that LED's are not compatiable with my truck at all and that I have no choice but to go with HID lights. I asked him how much that would cost compared to the $120 I was prepared to spend to have the LED's installed. He quotes me $360 all in minus the refund of approximately $117 for the LED's that were already purchased. I reluctantly agree at this point because of my frustration and just wanting to get this whole situation over with.
I go to pick up my truck and when it comes time to pay, he tells me that I owe $290. Now, I'm no math wizard but the quoted price of $360 all in minus the refund for the LED's at $117 equals $243. At this point he tells me that he said $360 not including tax which was complete bull because I specifically asked that on the phone before deciding to move forward with the HID's. Anyhow, I reluctantly pay the bill and drive home. After getting home I look at the invoice and the refund that was applied towards the owing balance was only $99. So basically he did not include the extra $17 or so that my brother initially paid in tax when he bought the LED's.
The whole experience was a nightmare. I felt as if I was being taken for a ride. I highly recommend NOT having any work done to your vehicle here. Terrible customer service and shady business practices. I'd give zero stars if i could.
Tim
UPDATE:
The owner immediately contacted me and offered a full refund if I was willing to bring in my truck and have everything un-installed. I declined.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
John F.
Jan 22, 2019
Hi Tim,
I’m sorry to hear that you did not have a good experience with us.
Please be assured that we run a honest business and try to be as transparent as possible. We would never intentionally misinform or cheat anybody.
We would be more than happy to offer you a full refund and will be contacting you.
Thanks,
John - Roman M.Vancouver, Canada1448Mar 26, 2019
I had a great experience. All of my questions were thoroughly answered. The people were friendly and knowledgeable. The tint I got on my windows looks like the manufacturer performed the work. I will definitely go back for more work in the future.
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John F.
Mar 26, 2019
Thank you Roman! Glad you like your tint.
- Che N.Vancouver, Canada67Feb 22, 2020Updated review
These guys are phenom! I had a backup camera installed a year ago and it was under warranty when the camera failed. I brought it back to them and they happily replaced the camera at no cost and with zero complaints. Just because you have a warranty doesn't mean the company will honour it or be professional in doing so. It all comes down to the character of the people you're dealing with and at NMotion they are the stellar. If I could give them 6 stars, I would. Ella and John's service is the best I've seen. I'll be back and will recommend them to everyone I know. Thank you!
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John F.
Feb 22, 2020
Thank you Che!
Feb 12, 2019Previous reviewThis is an excellent shop. I had a backup camera installed today and my experience from start to finish was excellent. Ella was on it and made sure I was aware of the pricing and exactly what I was paying for by sending me an email with links to the products. When they found that the camera didn't fit my mirror, they called and let me know before installing a very similar product. Again Ella emailed me with a link so I could see exactly what was going to be installed. When I went to pick it up, they walked me through how the camera worked in an upbeat, professional way. I was really happy with the installation and the service. It really doesn't get better than this!
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