NAPA TIRE

We were in Napa and needed to get run flat tire replaced. One simple phone call to Napa Tire and Jay Sr. committed to order the tire and get it to the store the next day. That was impressive since I have waited 2 or 3 days for the BMW dealer in Los Angeles to get the tire. I got a call from Jay Jr. the next day informing me the tire was received and they completed the repairs with in 30 mins. But more than that, the handled the claim on my BMW tire warranty and got me on the road back to Los Angeles.

It is really nice to find a business that operates efficiently and does what ever is necessary to help the customer. I do not live in NAPA, but visit the area two or three times a year and will fully recommend NAPA Tire to everyone. But also, Jay Jr. and Jay Sr. a great people and pleasure to work with. You can tell that by the comments in all the reviews.

Great job guys.

I had a bad situation turned around to the "positive" thanks to NAPA TIRE. We had spent a few days in Napa (Silverado) and got up to return home. As we headed out, the tire pressure gauge came on indicating low pressure in the back passenger side tire. This was not OK with over an hour of freeway driving ahead of us. We also had a commitment back home in 3 hours. After Googling tire shops, we found Napa Tire less than 3 miles away.

These gentlemen were fantastic. After we explained our situation, they juggled their work around and started on our car immediately. Within 30 minutes they patched our tire and had us on our way. The cost was less than half of what I was expecting.

Jeff Perry took great care of us and we appreciated it. Thank you sir!

I received a coupon in the mail from Napa Tire for a "free" oil change. As per the coupon, an oil change for vehicles that use "up to 5 quarts 5w-20/5w-30 synthetic blend oil with spin-on filter", a $71.50 value, is "completely free". The friendly letter attached goes on to state that there are "no hidden strings, no add-ons, no kidding".

So, I gave them a call to schedule the oil change, as one of my vehicles is due for an oil change. I usually do them myself but hey, free is free! Plus, if this went well, I need tires and alignment on the same vehicle, and I would have likely given them this business.

The vehicle in question is a 1997 GMC Yukon, which specifies 5 quarts of your typical 5W-30 motor oil and uses a common spin-on oil filter. Plus, it's super easy to change oil on, with no underbody shields or other stuff modern cars might have that increases labor time.

Anyway, I'm giving you all this mostly useless information for a simple reason... I was informed over the phone by Napa Tire that my "free" oil change, that met all the requirements of their coupon, would cost me an additional $29 out of pocket. The only explanation I was given as to why the free oil change as not, well, free, was because "a single quart of oil costs like $8.50 these days." That's funny, because you can order a 55-gallon drum of API-certified 5W-30 synthetic blend on Home Depot's website for $714 with free shipping. That's about $3.25/quart. And it's not the oil filter that's expensive either... you can buy a case of Wix Protec 51036 filters for about $2/each.

So, I'm posting this review for a simple reason - if the coupon had said the oil change was $29, I probably would have given it a try, as that's a good deal for an oil change at a shop and not having to do it yourself. But if you are going to offer a free oil change, it should actually be free for qualifying vehicles. Anything different is simply false advertising. And false advertising = scam. Far from the honest "AAA-certified" and "NAPA AutoCare professional" "customer service" and "technical competence" they claim to have.

Two days ago I brought in my 2017 Chevy Colorado for a tire rotation and previous to that, they had replaced all the tires on our 2008 Smart. As always, service is fast and done when promised with no b.s. Jay Sr. and Jay Jr and Jeff have done all the tire-related work on our vehicles over that past 10 or more years after ANOTHER tire shop made a mess of what should have been a simple job. These folks are pleasant to deal with and accommodating to what I need. Thanks a lot.
Brian in Napa

they are scammers that will only charge you for something and never back it up. total rip offs. Jay is the worst. please go anywhere else- I trusted them for too long only to be told that they would not back up their brake work on my car after 6 months...they will walk in your diagnostics like a cancer result- do not trust it- get a second opinion -they will fleece you.
shame on them for making car repair so shady.

Reliable and precise. Nice friendly staff.
Fair prices. Gave a loaner car as well.
Will use again.

The Jay's are above and beyond fantastic. My mom has been going there for 20 years and they are always honest and helpful. The last time she went for an oil change, Jay Sr. told her she didn't need it and would just be wasting her money. When her oil light finally did go on, Jay Jr. put in a quart of oil my mom had in the trunk and did not charge her anything. This is indicative of all of her experiences with them over the past 20 years. 10 STARS!!

I can give them 10
My car was stopped during delivery for work during holidays in 2023.
AAA towed my car to Napa tire.
I was thinking to rent a car for rest of the delivery.
They let us rent their car for free.
And repair fee was very reasonable.
I appreciate for their staff, AAA driver and people tried to push our car to tow truck in the rain.
Thank you! Thank you! Thank you

I just dropped by Napa Tire because the tire light came on in my car
The young man told me to pull into the first stall and then he checked all my tires adding air where needed. The tire light went out and there was no charge. That's great service. You can bet when I need any type of tire work I will go back to Napa Tire

WOMEN BEWARE!!!

If I could rate 0 stars, trust me I would. Had my cars check engine light come on during my commute down Silverado Trail, so I pulled over and had it towed to the only Triple A recommended mechanic, which was this place. Got a courtesy call after it had been towed, and that's where the decency ends. I was told they wouldn't be able to look at the car til Monday morning (a few days later), which was fine since I had already gotten a rental car. Got a call at 845 the next morning (Saturday) saying that my car was experiencing engine & transmission failure and it would cost $9-15k to fix, but they'd have more information for me on Monday when they could actually look at the car. Complete engine & transmission failure. On a Subaru. With 115k miles on it. With all routine maintenance performed, and no other mechanic mentioning any sort of issues. With no issues, EVER, since owning the car.

Monday comes, I get a cryptic email from Jay Sr with NO explanations or indicator of anything being actually checked, with a quote for $14k plus tax. I responded back with a request for an itemized invoice including all checks that were done that lead to this diagnosis for my car. No response. I call Tuesday morning and Jay Jr let's me know he saw my email and that his dad was finishing up with a client and would call me back. Three hours later, I get a call from Sr who is rudely telling me he emailed me the invoice, which I told him I didn't receive anything. He immediately begins cutting me off whenever I try to say anything, and he says to me "well since you're on the phone, I'll just tell you right now" and I ask that he still email me the information I requested as well. He gets angry, and says "I'll just email it to you again, goodbye" and hangs up on me. No email is received.

Triple A is contacted again that day, to have my car towed and taken to the Subaru dealership because I refuse to be disrespected and hung up on, especially when I'm being told my car is going to take $15k to supposedly fix. Triple A gets to the shop and Jay Sr refuses to release the car without being paid for services (which he never even told me what was actually done), so fine, here's your $185 to get my car out of this place.

I go to Subaru the next day (Wednesday) and my car is nowhere to be found. Come to find out, Jay Sr never released my vehicle to be towed, in spite of being paid, and I was given NO call of any kind to be told that my vehicle was still at this shop. After FINALLY receiving an itemized invoice after calling Triple A to have it towed away again, it was proven that the oil dipstick had been checked, and codes had been run. That was IT.

I have never been treated so poorly by a business, been spoken to so disrespectfully, and surely have never been hung up on. After reading previous reviews by other women, it's obvious this place is opportunistic and has no issue with taking advantage of women.

Reliable,positive, always do the best for your tire needs. My family has used them for more than 30 years.