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Review Highlights
“I can say with absolute certainty that there would be no NEMA without Tino and Don.” in 78 reviews
“In particular, Raymond Jurado, has always gone above and beyond to help take care of residents.” in 35 reviews
“I toured Nema with an agent named Gerlynn on a day when I had just looked at 4 other properties in the area.” in 10 reviews
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About the Business
Tech-savvy and design-driven, NEMA is a next generation luxury residential community at the forefront of San Francisco's dynamic Mid-Market neighborhood renaissance. Every aspect of NEMA's design, from its angular glass façade that recalls the silvery tones of the Pacific Coastline to casually sophisticated interiors reminiscent of Napa Valley wineries, is inspired by the unique geography and inimitable style of Northern California. NEMA's residents will find themselves at the heart of the excitement in a trend-setting community that truly is "Made in San Francisco."
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How much is the parking monthly?
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How is the neighborhood? Is it safe to walk on Market Street or? Friends have warned me not to consider NEMA because of location, but it has such great amenities (except for no AC).
A:
Yes! It's super safe. Like any city, watch where you walk (to avoid stepping in poop) and be aware of your surroundings late at night as you would anywhere. NEMA has been my home for over 2 years and I feel so safe here and so cared for by the nema… more
Polly W.4 people found this helpful
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Overall rating
397 reviews
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- Brenna S.San Francisco, CA01114Dec 8, 2013
Update: 2/2/2013
I would recommend any new-comer to NEMA that is planning on getting a place, to get in the North Tower (Newer tower) because they fixed a lot of the problems we faced in the South Tower. Things like washer/dryer problems, electric stoves and etc. As of now, I CANNOT use my washer and dryer for anything because of its inconvenience as I described below in my previous review. It's pretty useless. So ALL my laundry needs are done in the main laundromat on the first floor. I thought of moving to the new tower but there is a $1,000 FEE and if there is any special discount during the lease signing, ($500), I would have to return it. So for me to move from South Tower to North Tower, I would have to pay $1,500 on top of the rent. With that cost I could just buy my own washer/dryer and a portable gas stove AND i could bring to my future house lol!
Bottom Line: Live in the North Tower, for your own sake LOL
NEMA deserves a 5 star rating BUT there are a few minor problems that keeps it from reaching it.
Background: I've lived here since October in a studio. NEMA has more features and options than most communities in the area. They strive to achieve everything and I LOVE living in NEMA, I would not stay anywhere else. And to be fair, they are not close to 100% completion and still have constructions going on. So I hope, they will address some of these issues that I've faced at this moment.
Pro:
Valet parking (Very convenient and I can text ahead of time to pick it up and even tell my work schedule and they will have the car ready.) AWESOME. Great staff as well.
Outdoor Pool: The heated pool is a great amenity. SF is rarely HOT, so it helps.
Outdoor backyard: The heated fireplaces and televisions.
Sky Terrace: This is an amazing feature because you have the view of majority of the CITY plus there are heater stands everywhere and plenty of lounge to sit... on top of that there is a BBQ grill (2 units for now) One of the best features!
Temp Gym: It's not the full size GYM yet but the current temp gym has top of line products and impressive selections already, looking forward to the full size gym. 24 hours OPEN. PLUS, there are free yoga class sessions and trainers available.
Hangout/Pool Room: A relaxing room with a pool table and a fireplace that can be rented out for events. There are complimentary coffee machine and breakfast in the morning.
Floor: I have a cement flooring (my unit) , which I love because it's low maintenance.
Concierge: The staff is very helpful and nice. I never have to worry about missing a delivery, (with your permission) they will allow access into your unit and have it delivered.
Phone App: There is a NEMA app, which I can use to check if I have deliveries, messages, maintenance requests, valet, and etc. Awesome app!
Community experience: There's been a NEMA party often, which brings the community together with wines/food/music and even the circus. They go all out and I love it. Thanks management/staff!
Need tools?: You can rent for free if you need any tools.
Rainy Days?: You can rent a complimentary umbrella with NEMA on it.
Need a bicycle?: You can rent a complimentary NEMA bicycle.
Options: There are too many options to list such as food deliveries, laundry serves, dry cleaning serves, dog washing/grooming stations and etc. Or go read it at "rentnema.com" LOL
***I will update as more amenities become available, when the other tower is open.
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Cons:
Garbage chute: Its rarely operating and I recall being able to use it 1 or 2 times since move in date. Its either non operational and trashes just pile up near the chute. And near the car garage entrance, there are bags piled up. What is the point of all the luxury and great amenities when basics things like this can't be maintained. ** UPDATE: It's getting better. I used it today! woohoo :D
Stove: *NOT all units are Gas stoves. I have a electric stove and it's killing me. It has forced me to only eat outside food because I cannot stand the wait. Don't get me wrong, I have used electric stoves before but this stove takes FOREVER to cook or even boil water.
In unit Washer/Dryer: OMG... it sucks. It barely fits that much clothes ( 6 regular size clothes?)YET, it will take up to 3 -4 hour to complete washing & drying.... Atleast they offer a on-site washer/dryer that can fit and finish in a reasonable time. The "text-when its completed" option is not available yet so I can't comment on that.
Heater: currently it's not working (been 3 days) ,and the weather has been freezing cold lately! hopefully it gets fixed soon or I will be frozen soon. *** Update: They came by to fix it but they couldn't so they gave me a portable heater for now. :) ****UPDATE: FIXED after 2 days. Thanks maintenance.
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Overall, a great community and staff with awesome amenities. Hope to see you at NEHelpful 7Thanks 0Love this 2Oh no 0 - John S.Marina/Cow Hollow, San Francisco, CA01Feb 16, 2024
Beautiful place to live in. Fantastic Staff all over the building. Every department does an amazing job, completely impressed with their professionalism and customer service.
Thank you Aiden and James for helping us to pick the perfect fitting apartment based on our needs. We are grateful to call it home and that's only thanks to you. Also thanks to Giovanny from the Leasing office and Fred from the Packaging Department for always being on top of things.
GiovanniHelpful 0Thanks 0Love this 0Oh no 0 - 521180176Aug 27, 2024Updated review
Latest issue: terrible ventilation has meant awful odors from my neighbor every time they cook. The smell is overwhelming late at night and in the morning. It gives me a headache and makes me nauseous no excuse for an apartment this expensive to have skimped on proper ventilation. Can't open my (one) window because it's poorly designed where it rattles in the wind and I'll hear noise from the dog area all hours of the night as selfish owner's let their dogs bark while staring at their phones before slamming the gate.
Do not move in here! MiserableHelpful 2Thanks 1Love this 0Oh no 1Jul 1, 2024Previous reviewNoise all day long at the pool which carries throughout the entire property. I've sent requests for management to please enforce the no music policy and constant screaming from children but they don't.
The windows are faulty and do not close properly. Have had to have them fixed 4x in a few months. They also don't have AC and so you rely on open windows for cool air but they're poorly installed and rattle with the wind so badly you have to close them.
Also have experienced non stop noise from the dog walk and clanking of the gate 24 hours a day. Poorly trained dogs bark at all hours and owners don't do anything as most are just staring at their phone and don't care it's 6 am and it could wake people up. They treat the pee chute as a park for loud play and training with their dogs.There's no respect for other tenants and their right to quiet in their apartments.
Both the dog walk and pool are located in the central part of both buildings on the third floor so the noise carries to all apartments and has been constant since I moved in. Selfish tenants and zero enforcement.
I pay over $3k in rent and it is not worth it. Elevator is constantly broken. Had to walk down 14 flights of stairs last week because the elevator wasn't open. There are better buildings with better layouts and less expensive. I won't be renewing my lease.
Note: front desk and valet are very helpful. Fun events and nice amenities, but only a few positives compared to multiple negatives. Ty - Maya V.San Francisco, CA066Jul 29, 2024Updated review
Weevil infestation in some of the apartments. Building has not been able to get rid of the bugs!
Helpful 1Thanks 0Love this 0Oh no 1Jan 27, 2024Previous reviewThe desk staff here is wonderful, but the apartment itself has some major cons. Not necessarily worth the expensive rent, at least in South Tower.
1. Extremely reduced airflow (only one window opens only a few inches) and no air conditioning. It's impossible to stay cool and is makes it hard to breathe overnight on stuffy days.
2. Very noisy overnight. The South tower is located directly over a dumpster (Recology pickups are extremely loud) -- they occur at 11 pm, 1 am and 3 am. Not a great location if you are a light sleeper. The dumpster was also recently set on fire which led to a lot of air pollution indoors if you have your window open.
3. In-unit laundry is quite bad. The combined washer/dryer in South Tower is extremely tiny (9 lbs capacity tops for dry), so it is very hard to do laundry even though it is technically in-unit. I have to dry blankets/towels/sheets on drying racks because the dry never really seems to work.
4. The laundry room shared machines are extremely dirty, many are full of dog hair. I don't think they get cleaned very regularly. This apartment has many many dogs and it is hard not to get animal hair on your clothes when washing/drying in these conditions.
5. Lots of dogs that aren't always super well-behaved. There can be a lot of barking in hallways/at nights. - 200202324Apr 5, 2023Updated review
Adding another review again because I'm bowled over by their hospitality and concern. This review is especially for the mail room at NEMA SF. My work authorization card got delivered here after we had moved out. Marshall, who manages the mails, emailed me to say there's a USPS package that seems to be important. As it was! I dropped in to collect it and thanked him for his service! He handed the letter to me and said, "I understand how long the government takes to deliver these cards and I didn't want to send the letter back". He deserves a raise and more for his forethought and concern!!!
Helpful 3Thanks 0Love this 2Oh no 0Feb 21, 2023Previous reviewNEMA offers you an unmatchable lifestyle. From the time we entered NEMA last year to today, I strongly believe that this is probably the best apartment I've lived at, closely following my childhood homes! If you're moving to the city for the first time, I wouldn't think twice before settling on NEMA. Check out the tips section on the NEMA page to learn more about how to make your decision to sign the lease easier!
I understand customer first attitudes in most companies but NEMA has leveled up to "customers = family", and that sets them apart. Here are some things that NEMA does differently:
1. Humility and friendliness. We visited The Avery for example when we were looking for apartments, and the agent showing us the house was so full of herself that we decided within 5 mins we are never looking at the Avery ever again. However from the second we walked into NEMA to our way out, Aidan and Gerlynn both made us feel so special and already at home that it was almost felt like breaking up to say no to NEMA after the first showing!
2. Did I say friendliness? The concierge and valet services are great, but the people managing those services make it even better! Biiiiig shout-out to the OGs Tony, Don, Ray, Melvin, Alvin, Carlos, Jimmel!!! I apologize if I'm forgetting some names but y'all have made our lives at NEMA so easy and epic. So grateful for you.
3. Community building: if it wasn't apparent above, community building is a skill that comes naturally to NEMA. The number of events, classes, trips they arrange for the residents is insane, and of course incredible especially if you're new to the city. And by default the residents are also very friendly. We have formed friendships here that we would otherwise take years to cultivate or maybe never even have. It's like being back in a fun university again!
NEMA, cheers to you!!! - Yeha R.San Francisco, CA01Jul 2, 2024
The front desk staff are lovely here. Especially the tall skinny East African guy I always forget his name but great personality. He spots me from long and opens the door immediately. Always smiling . Great face to come home to. Dogs are mostly problematic here in the building owners pay no attention to them. Laundry has been a challenge, leasing office are hard to reach consistently ignores emails and are always in meetings. Weekends are very difficult because of noisy neighbors. Place is overall Overpriced.
Helpful 1Thanks 0Love this 0Oh no 0 - Zixin C.Ann Arbor, MI01Aug 3, 2023
I had an amazing experience at NEMA apartments during my apartment hunt in San Francisco. Its location is perfect, with many good restaurants, concert halls, and offices within walking distance. The apartment is brand new, beautifully furnished, and offers an excellent view. The amenities are outstanding, with a beautiful swimming pool and a well-equipped gym that's always clean. The valet parking and doorstep delivery service are also top-notch.
Abby Bergman, the leasing agent, and Justin Bell, the leasing manager, were incredibly helpful throughout the entire process. Abby was very professional and attentive to my needs, showing me multiple apartments that were tailored to my interests. Justin was a considerate manager who made the process stress-free and enjoyable. Working with them was a fantastic experience.
Overall, I am thrilled to move into this apartment next year!Helpful 0Thanks 0Love this 0Oh no 0 - Oxana M.Los Angeles, CA2710385Aug 2, 2023
Great building with awesome amenities. Front desk guys are very friendly.
The maintenance team is superb. Maintenance Manager and Maintenance Coordinator are extremely responsive, any repair/ fixing request have been addressed very quickly and professionally. The building overall is very clean and pleasant to live in.Helpful 0Thanks 0Love this 0Oh no 0 - Alexis C.Modesto, CA0161Feb 5, 2024
After living at this residence for over a year now, I have experienced the worst experience during the leasing process. They have new leasing management that will ignore emails and calls. My leasing experience was far less than sub par. The building itself with amenities will be rated as a five star but If your looking for hassle-free experience please look elsewhere.
Helpful 0Thanks 0Love this 0Oh no 0 - Peter C.Pacific Palisades, Los Angeles, CA02Feb 4, 2024
My best apartment hunting experience at NEMA. I was greeted by Michael. He was very helpful because I had a limited budget and I needed some rent concession incentives to make the student budget. Michael showed me exactly the units that would fit my budget. We closed the "deal" within a week. He helped with the "on boarding" move quickly so that my student could get settled into her bright and cheerful studio within 10 days.
I truly feel safe by leaving my student at NEMA because of the friendly and 24/7 security system. The mail and package collection service is perfect. The public community space is wonderful and clean. Most of all, the valet staff members for dropping off furniture and heavy items were very tolerant.
Thanks to Michael and NEMA.
Peter C.Helpful 0Thanks 0Love this 0Oh no 0 - Jimmy C.New York, NY82008Apr 28, 2024
Signed a lease and I'm thrown away by the customer service here. The elevators are slow and crowded. I'm having massive regrets
Helpful 2Thanks 0Love this 0Oh no 0