New Xcell Auto Repair

Typically go here for oil changes and state emissions check. Always give clear timing on when they will be complete. Everyone I have talked with there seems on the same same page. Service has always been excellent. Will continue using this shop.

Kind, thorough, and attentive. Prices are not insane, and they consistently do a great job

A mechanic that is friendly, fast, and reasonably priced? I didn't think they existed before I tried this place! Called to get routine car maintenance, got an appointment the next day, and it was done in under half an hour. Will definitely be using New Xcell for all our auto repair from now on. Thanks Eric!

My go-to mechanic. Trustworthy, reliable, reasonably-priced.

I had an issue with my Subaru that I had put off for a year involving replacing the stereo amp under the passenger seat. I called a few places that blew me off because I had a stripped bolt that might be an issue. But Xcell was willing to take a look at it. Once on-site, they estimated a couple of hours to install it. They did it in an hour and the cost was very reasonable. I was very pleased with the staff's friendliness and communication. My building super recommended Xcell from his experience with an insurance-related repair he needed. I will definitely consider calling Xcell if I need any repairs in the future. I don't know if my experience was unusual but they were swamped. It took me a week to get an appointment. Take that into account!

I put car maintenance up there with going to the dentist. And being a woman makes it even more fun to bring my car into the shop. Now I'm not one to write reviews for things other than food, but New Xcell is the kind of business you want to support. They make car work not miserable. I've been there a few times and they are quick, honest, and reliable. Making an appointment or talking to one of the guys is easy. Try doing that at the dealership.

I bought my used 2014 BMW X3 M sport from a used dealership in New Jersey. Our first long drive saw us broken down in the middle of Massachusetts. The dealership took six weeks to tow the car back and review at their service department, where they spent that time trying to figure out what was wrong with the car. They later decided to send it to BMW of Springfield where it stayed there for a further two weeks and had some work done. I picked up the car drove it for no more than 500 miles and it broke down again. So I took it to BMW of Brooklyn where they quoted me nearly $7000 to get the car back on the road. I Then took it to Pep Boys and explained the symptoms and they Confirmed almost the same symptoms and were charging me $4600 for the job. Luckily around the corner from where I live is New Xcell Auto Repairs .. Thank god !
Not only did they disqualify all the previous companies repair suggestions, but they also meticulously and by order of cost .. by one by one analyzing what is already been done with the car and what might need to be fixed to get it back on the road (keeping informed and informed of potential incremental potential cost - they carefully evaluated/diagnosed the car. Sadly --but thankfully, they realized the worst case scenario after charging me only $300 in testing as above. The problem was like cancer to a car in that the CPU was malfunctioning. None of the previous auto repair shops (including both BMW dealerships themselves) were able to diagnose the car in such a acute manner. While the CPU itself was expensive at $2000, the work and the duration of time these guys devoted themselves to my car I can never pay back. I think I paid these guys about $1000 in labor and parts (not including the $2,000 I had no choice to pay for an OEM computer direct from BMW) .. all in all and in some cases they removed replaced removed and replaced parts and did not charge me as part of the meticulous devotion to getting me back on the road. While I hope I never see them again ;) ..
I can't wait to see them next time. I hope this review helps those struggling to get to the root cause of the problems with their cars but (and) for everything in between ... please do not hesitate to give Eric or Ray a call because they will treat your car and your money like their own. Thank you guys!

Amazing work!! Super friendly service and willing to work within my budget for my auto repairs.

Generally, I've enjoyed taking my car here. The pricing has been fair and they've always been pleasant to work with. The quality of work, however, has been extremely inadequate lately. I was sold aftermarket headlights that failed after 3 months. My headlight covers were damaged. A faulty bolt in a front ball joint caused my wheel to fall off, luckily while driving 5mph--an issue that was left unresolved. I hate to say this, but I wouldn't recommend this mechanic. Take your car to someone far more thorough who will actually QC the work.

Honest mechanic who finishes the job on time and as stated. Nice to have a trustworthy, local mechanic that can deal with maintenance issues and repairs as they come up.