Services Offered
Verified by Business
Remodeling
Review Highlights
“The owner Dave is not only trustworthy, but he has great design sense and completes the job in a timely fashion.” in 2 reviews
“Catherine and Dave have gone above and beyond to provide us with outstanding customer service, high quality products and timely service.” in 2 reviews
“Once decisions were made and selections ordered, Dave provided a very competitive bid for completion of the project.” in 2 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
![Photo of David F.](https://s3-media0.fl.yelpcdn.com/buphoto/56ZDBg17vTYh2V35wjrVTg/90s.jpg)
David F.
We specialize in kitchen and bath designs, renovations and remodeling. A complete in-house team of design-build specialists ensures your project transitions seamlessly; we handle everything from the initial design to the completed project. Our 8,000 square foot showroom offers an impressive selection of high quality and artisan cabinets, tile, flooring, plumbing fixtures, hardware, shower doors and custom order furniture.
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Overall rating
41 reviews
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1 star
- r b.Petaluma, CA418Dec 20, 2020
Dave, (the owner?) is impossible to deal with, it took two years to resolve an improper installation of a fixture. They never resolved unsatisfactory installation of undercount sink (askew). They mis-measured one counter and had to re-do. Tile work contractor, on the other hand, was excellent. There are better and more reasonably priced alternatives
Helpful 1Thanks 0Love this 0Oh no 0 - Joseph A.Petaluma, CA02Aug 4, 2024
Dave has designed and built our kitchen and 3 bathrooms. Top grade materials and build quality. We had a great experience.
Helpful 0Thanks 0Love this 0Oh no 0 - Sharon G.Novato, CA2141Apr 28, 2023
I got what I needed. They have cute fixtures for the bathroom. The people working there allowed me to just browse and were available for questions. Didn't have my first choice item but I'm glad (it was much pricier). Second choice was great.
Helpful 0Thanks 0Love this 0Oh no 0 - C. W.San Rafael, CA011Sep 23, 2023
My husband and I visited their showroom today and the only greeting we received was from their dog! What kind of business has a "ring bell for service" when they have employees just sitting around? Wouldn't you at least acknowledge customers who enter your showroom? We are taking our business elsewhere. Zero stars if it was an option.
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David F.
May 6, 2024
Hello C.W. I'm sorry you had that experience in our new showroom. I have new sales staff now at the front when you walk in. I assure you if you give us another chance you will enjoy shopping with us! The ring bell is for our UPS folks. I appreciate your feedback. Dave
- Ellie R.WOODLAND HLS, CA0378Aug 5, 2022
I must say that my initial experience was rather poor, as I placed orders for blinds for my new home, and the person in charge of my order dropped the ball on several occasions. My order ended up being delayed by over 6 weeks and I was upset that I had to be chasing her to get updates instead of having her do her job.
I had a long discussion with Michelle, the owner. She heard my frustrations and validated my concerns, and advised me that they would be working on fixing this in the future by hiring personnel who take their job more seriously and are more responsive.
That means a lot to me. Mistakes happen, but taking ownership and responsibility and putting in the effort to make things better in the future is all I. An ask for. I will definitely be shipping their store again!Helpful 0Thanks 0Love this 0Oh no 1 - Madge F.Santa Rosa, CA022Jul 10, 2023
Should have read the reviews! Bought a floor model vanity. The salesperson, Jennifer was pleasant enough. For some reason I thought this was a high-end business with good customer service. The second after I made the purchase (non refundable) it was as if they lost all interest in me. I specifically asked that they wrap the vanity so that it wouldn't be damaged during delivery and also because I would be storing it in my garage for a month. I also asked salesperson to pick out some faucets for me within my budget. The next day when I called to let them know when I would pick up the vanity, I asked about the faucets. She said she hadn't had time to look at faucets for me. Okay, whatever, I will look myself. At that time, I reiterated that I wanted the vanity wrapped to protect it. She assured me that would happen. You know the end of the story: vanity arrived NOT wrapped. Somehow, I wasn't surprised, but I was angry. I called just to let them know and all they said was they thought I meant blankets for the move which they did not provide anyway, and "oh they also didn't have enough plastic wrap to cover the vanity". Really? All in all not a horror story like some but I'll still never go back, nor recommend them to family or friends.
Helpful 1Thanks 1Love this 0Oh no 1Business owner information
David F.
Aug 8, 2023
I am sorry you had a bad experience in our showroom. We refer our customers to Lugg all the time and never have had a complaint, we now will be checking that Lugg wraps the items leaving our store with clear wrap and providing blankets which are part of their service. I spoke with Jennifer, she informed me she did try to help you find a faucet and was working on getting you some pricing that would fit your budget, please know that sometimes this process takes time. I find this complaint surprising since Jennifer is our Top sales designer and clients have been very happy with her customer service over the years. I apologize we did not meet your expectations.
David-Owner
Northbay Kitchen & Bath Design Center - Kathy E.Petaluma, CA785811Jul 28, 2019
I wish there was an option for ZERO stars but unfortunately there isn't! Do not waste your money or time with these people. They by far have THE WORST customer service I have ever encountered. They took my $$$ back in October 2018 and I still have not received my complete vanity...they have ridiculous excuses, don't return calls or emails for weeks on end and have refused to compensate me or refund any of my money.
Plain and simple DO NOT USE them for anything!Helpful 5Thanks 0Love this 0Oh no 0Business owner information
David F.
Mar 25, 2020
Hello,
We are sorry you are experiencing issues with receiving your vanity; was this possibly with another company? We have checked all of our records, and we do not have any clients under the name Kathy E, or any vanity orders that we have not accounted for and completed. Please give our showroom manager, Kristina, a call so we can resolve this issue.
Thank you,
Sincerely,
The Northbay Kitchen & Bath Team - Debra R.Petaluma, CA053Oct 4, 2019
Northbay kitchen and Bath is one of the best places around to find what you need when you do when you need to do a bath remodel when we walked into the store I got some great ideas and I change my mind about our design after I found out that beautiful shower I fell in love with as well as a vanity that I have been looking for for sometime. Christina Casazza helped us tremendously in the process and we ended up with our the bathroom of our dreams
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
David F.
May 19, 2020
Hi Debra,
Thanks for writing us a review! We love to hear that our showroom selection helped to inspire you and lead you to achieve your dream bathroom. We pride ourselves on having a quality array of products and helping clients to choose those that will work best for them.
Sincerely,
The Northbay Showroom Team - Lynn O.Santa Rosa, CA03Aug 19, 2019
We lost our home in the 2017 Sonoma County Wildfires. We decided to rebuild. Although we found a contractor we were totally lost as to how to proceed and where to go for all of our interior needs from floors, to cabinets to lighting. Our contractor was of no help. He kept referring us to places like Lowes and Home Depot. They were of no help to people like us who were totally ignorant regarding interior design. In fact I had a stress related heart attack. Then we found NorthBay Kitchen and Bath in Petaluma. They saved us. Catherine and Dave have gone above and beyond to provide us with outstanding customer service, high quality products and timely service. Their floor, cabinet and tile installers have done a more than perfect job.
We are building a home worth close to 2 million dollars---North Bays products and labor are certainly of a quality befitting a high end home.
I am quite befuddled by the negative reviews on this site. We have never been more please with a product or service than we have with North Bay!!!!
Lynn OHelpful 0Thanks 0Love this 0Oh no 0Business owner information
David F.
Mar 25, 2020
Hi Lynn,
It was an honor to work with you and your husband during such a difficult time, helping you through the very personal process of designing your new home. Your perseverance in light of the circumstances was inspiring to our team, and we especially appreciate having kind, strong, and grateful clients like yourselves to remind us of the value of our business and its ability to change lives for the better. Hope you are doing well and enjoying your new home with all of your family and friends.
Thank you,
Sincerely,
The Northbay Showroom Team - Gigi H.Petaluma, CA11214May 23, 2021
No communication with the owner at all. Tried a few times to set up a time to meet him to pick out stone but the times were always when I told Kristina I couldn't do it due to my husband and I working. Kristina no longer works there and. I one followed up with us to set up a time. I had to call and someone said they would give Dave the owner my number. Still no phone call. I guess we will take our business elsewhere where they want our money.
Helpful 0Thanks 0Love this 0Oh no 0 - Chris C.San Francisco, CA01Sep 28, 2019
Incredibly disappointed in this outfit. I strongly recommend against using them.
These folks clearly didn't want my business. It took 3 months to get a final estimate for a bathroom remodel (after I paid for a design effort that didn't meet expectations) which ended up being well more than double what I told them my budget was - $25 to $30K.
Why would they do this? Their labor estimate alone was more than my stated budget. And they added on a profit item on top of the labor and materials that was over half of my stated budget. Multiple times they failed to get back to me with information, they postponed meetings and once was 25 minutes late for a meeting at their store.
If they were honest from the start and simply told me they were unable to meet my budget I could have saved a lot of time and frustration.Helpful 0Thanks 0Love this 0Oh no 0
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