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“So happy to have found Novato Car Wash after a very disappointing and expensive experience at Matt & Jeff's.” in 36 reviews
“Highly exceeded my expectations and the best car wash I've been to in Marin.” in 21 reviews
“These guys totally made it spotless in and out which was something as it has been sitting in S F without any washing.” in 4 reviews
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About the Business
Complete detailing and drive-thru wash!
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266 reviews
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- Peter C.San Francisco, CA601227179Aug 23, 2024
Novato Car Wash is my go-to car wash in SF/Marin.
I live near the Presidio and don't have a solid car wash nearby. There are car washes in Sausalito/Corte Madera that are closer to home, but if I'm heading north anyway, I'm definitely heading to Novato Car Wash if I want anything more than a basic exterior wash.
Since we have 3 kids who make a HUGE mess in the backseat, getting a great interior wash and vacuum is vital. Check and check.
This crew has it dialed in. Reasonable prices, convenient location by 101, and friendly and reliable service. Thanks Novato Car Wash!!Helpful 0Thanks 0Love this 0Oh no 0 - Breana T.Novato, CA190307132Jun 17, 2024
Since the business owner decided to lie in his response I have attached one of my MANY attempts to reach this business when there has been problems. They have failed to reply to any attempt of contact.
The guys were fooling around in my car playing with the stereo and my cd. I watched them doing it all. Even the "manager" there went over and told them I was watching them but they didn't seem to care much and just kept laughing, goofing around in my car. They damaged both the speaker and cd which now has to be professionally removed. They should've spent more time focused on cleaning. I got to Costco and noticed the whole back of the car was still filthy. I tried calling them and emailing them several times. Absolutely no one answers. They'll have to get a letter from my attorney for them to wake up and make it right. I drive up 40 minutes to this car wash and used to really love their work. I'm very unhappy now.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
ostmar a.
Jun 17, 2024
There’s no reason to lie. But I also dislike customers who lie and not tell the whole story, but are quick to go to social media.
You were the one who I spoke to and scheduled a time for you to come by and you did not show up. Now we can confirm it was you. You never mentioned about the stereo, only about the car not being clean enough. You also threaten to post this on social media, because you were a “yelper”, and I told you we don’t play those games. You should’ve came back as we agreed and I would’ve gave you your money back. We don’t need customers like you. We don’t need people threatening to video tape. You can continue to post all you want. We will continue to provide the services to the customers who do appreciate the services.
Be well. - Joanna L.San Rafael, CA10124Jun 12, 2024
I've used this car wash before for a quick exterior wash and never had an issue until a few days ago.
The attendants use a pressure washer and the paint/sealant around the windows on one side of my car is completely damaged: it looks scratched and most of the paint has been removed. The other side is totally fine. Obviously, one of the two attendants working on my car had no idea what he was doing.
I didn't even bother trying to contact anyone at the business because of the abundance of "We're not responsible for any damage" signs posted. Guess what? You are responsible and you've lost my business.Helpful 1Thanks 0Love this 0Oh no 0 - Selena P.Novato, CA1176Aug 24, 2024
Please go to google to see my full review!
Trust me cheapest car wash around but watch out they know who tips and who doesn't and they will not clean your car correct if they know you don't tip.
Be my guest and go because prices but the quality of materials / service is negative rating if I could. I was going here for over a year. Once I start seeing younger faces I noticed my car wasn't being cleaned properly, as well as these boys popping they head in my car when they aren't even cleaning it and they are working in another row. Absolutely unprofessional, OMAR didn't even wanna hear or care about your experience he would rather you take your business somewhere else. Horrible owner. People like him why there's takers and greedy people.
All I wanted was for him to see my perspective and many train his employees to be more professional and understand they handling a car over $40,000. Imagine your car getting washed they people who ain't even working on it are kneeling inside , popping they head inside distracting the cleaners - cleaning your car. You would be beyond frustrated.
I really appreciate all the hard workers here tho who come to do the job the best they can. Of course it's all the older folks , Providing world class service. Thank you, and knowing multiple people who work here. I was confirmed by them they have a way of going about tips and finding out who tips or not.Helpful 0Thanks 0Love this 0Oh no 0 - William L.San Francisco, CA24010Jun 19, 2024
DO NOT COME HERE! If I could give zero stars I would!
We got the #4 earlier today. During the initial phase of soaping up, the guy on the passenger side dragged the hose up and hit the ridgeline somewhere on the side/top of car. It was a noticeable bump that we could feel and hear. My wife and child were witness to it too. He continued working as if nothing happened. When the wash was done and the car was wiped down, I took a quick look at the side ridgeline of the car but didn't see anything so we went home. But when we got home, we inspected it a little more carefully and noticed a small nick right above the windshield (passenger side) he gave us. It's minor but you don't go into a car wash coming out worse than you came in.
Very disappointed at this $20 car wash we paid for. The guy on the passenger side was very sloppy. DO NOT COME HERE! They will not take care of you. I repeat DO NOT COME HERE! Unless you want them to abuse your car with their careless attitude.Helpful 0Thanks 0Love this 0Oh no 0 - Teresa S.San Rafael, CA246864May 28, 2024
I really like Novato Car Wash. They are fast and efficient. I literally drive out of my way to come here instead of going to Matt and Jeff car wash which less than a mile away from my house because they do a great job without the pushy hard sell tactics at Matt and Jeff's. It is so refreshing to tell someone what you want without a 5 minute negotiation on the upsell.
Helpful 2Thanks 1Love this 1Oh no 1 - 22124206Jun 3, 2023
They always have the best customer service and the workers do their best to leave you with a thoroughly cleaned car. I have been coming here for 3 years now and I am always willing to make the drive here because of their service and how well they do! Def recommend to anyone who needs a good interior and exterior clean
Helpful 1Thanks 0Love this 1Oh no 1 - Sep 17, 2022Updated review
these guys always do a great job with our new cars
Love coming here to get a car wash! Much better than going to the competition which charges less but does a poor jobHelpful 1Thanks 0Love this 1Oh no 1Sep 15, 2021Previous reviewNovato Car Wash is my favorite in the area. We used to go to one in Bellam, and that one's not so great, too many leftover streaks, and water spots. I have taken several new cars here to be washed, big ones, small ones, nice ones, and regular ones. They do a great job each time.
They have even hand washed my own personal car, Porsche Boxster. We have also had them wash a couple nicer cars than mine, Mercedes C63s with Matte Paint, and a gigantic Mercedes Sprinter Cargo Van.
Their process is quick, worth the wait, and they do a phenomenal job. Sometimes reconditioning a used car with a bunch of trash, pet hair, and crumbs is difficult, but these guys pretty much make a car that's been sitting collecting dust, look new again.
Thanks for the consistency, and making my car, and my company's cars look new and fresh! - Sebas A.CA, CA03Apr 27, 2024
Never going back to this place again, bad costumer service, they don't clean the cars correct do it all in a hurry and don't even clean the inside windows if I could give them a 0 I would. We need better car wash in Novato.
Everything is all facts, you can make stuff to protect your business but really bad service not worth paying that much money for a trashy clean.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
ostmar a.
Apr 28, 2024
Thank for posting as you said you would when you called about the tire dressing getting on your vehicle. I asked you to bring it by to clean the tire dressing off your vehicle, but you said you were far away. I also said you can bring it the next day. At no time you mentioned your windows, nor anything else wrong. It’s easy to hide behind a post. Make sure when posting, you are posting facts. Thank you for not returning.
- Brian G.San Francisco, CA5370Aug 6, 2023
Superb level of detail for the price, it takes me 2 hours to get my car this clean myself, money well spent. I would pay more for full hand wash
And skip the tunnel, but they do an excellent job of a hand pre-wash and hand dry. Rarely do I need to point out any areas they missed, they get all the brake dust, windows are streak free, and the use compressed air to tame the side view mirror dribbles! Solid operation, tip these folks well, they earn it!Helpful 1Thanks 0Love this 0Oh no 1
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