NYC Floor Pro

John and his team installed luxury vinyl flooring in our apt in January and everything about the experience was top notch. John was hyper responsive and his team worked so quickly to get our apt ready ahead of painting and moving. Great value and excellent customer service. Thank you!

I highly recommend John and his team for your hardwood floor needs. My pre-war studio came with old, dark, extremely uneven, and damaged floors that needed to be completely ripped out and replaced. John's team was able to strip out the old floors, level the sub-floor, install the underlay, install new solid hardwood, and install the baseboards in just 3 days! The Mirage hardwood that John uses as a supplier is a high quality wood, and I'm very happy with the final look of the floors.
My apartment is so much brighter now that I have to dim my lights!

In terms of process, from the first point of contact when he came to do the initial quote to the final payment, John was very professional, informative, and responsive throughout the whole project. My building made us go through an unusually lengthy and challenging approval process, and John did everything in his power to ensure we got approval in a timely manner. Other contractors probably would have quit on me halfway through! I'm very grateful he stuck it out.

I'd use this company again. The 3 men who came to lay the new floor were extremely professional, fast & efficient. they also did a great clean-up job when they were finished.
I couldn't believe how quickly they finished an entire apartment. And I was very happy with the finished product.
But all of this came at a high cost. They were definitely not the lowest priced service.

I recently had a floor repair and refinishing done in my apartment and would recommend NYC Floor Pro without hesitation.

As you go through your selection process for contractors, you will come across several personality types. Some seem too casual, others snooty and some others just too busy or too eager. After talking to a few in the trade, it was clear that I should pick John Danino. He came across as trustworthy, sincere and knowledgeable, and seemed to care. On a side note, his was one of the two highest quotes I received.

John deployed a crew of three, including the foreman--one specialized in sanding, the second seemed to focus on the easy fixes while the foreman was working on the non-trivial parts and also overseeing the work. John would come in for a few minutes each day to check on the work. Overall I am pleased with how the work turned out. John and his team were dealing with a floor that was not laid out well in the first place, so there were limitations in how much they could improve it. Within those constraints, they did a nice job.

A couple of lessons I learnt from this work:
- clear the space and do not rely on the flooring team to move any furniture around. John had told me about this. They are not professional movers, so you are better off clearing the workspace with the help of movers. I had just one piece of furniture I could not move--my closet. It couldn't be easily disassembled and ended up causing issues during the work
- check the work actively and closely along the way. John's profitability is predicated on finishing the work quickly. That speed I discovered comes at the cost of attention to detail. The team returned for touch-ups twice, but I wish I had been more observant and flagged the issues real time since it is harder to fix imperfections in flooring work after the fact

All said, I would go back to John when I need any more work done on my floor, a bit wiser from this recent experience. He aims to meet your expectations and is a pleasure to work with.

We recently moved into a new home and needed to match 3 bedrooms with the rest of the house. We were able to plan ahead and they turned around the place on a tight schedule.

This was a low to medium quote from the few we received. The floors look very nice. There was some stain on the trim but I have been told that is very normal and you should expect to repaint part of the baseboard. There was one interaction where a door stopper had been broken and we were told in an aggresive way it was not their fault. The companion quickly picked up the door stopper (where he knew it was) and replaced it. The customer isn't always right but don't come at me bro! I know when I break things. They caulked the hole and sanded it. We'll paint it.

I previously hired NYC Floor pros in 2018 for our office floors and they did a stellar job. We just purchased a 3 bedroom condo with scratched and stained floors, I immediately decided to retain their services again -- I am so glad I did. NYC Floor Pros came today and left us with brand new looking wood floors. I can highly recommend this company, and John Danino is great to work with - always answers the phone and was very patient with my many questions. Go for it - you won't regret it!!

I would not recommend this company. They did not tell me that my floors were uneven and would warp after a 10 months. I felt taken advantage of since key information was omitted. Another contractor told me I was grossly overcharged and John was quick to respond but said he could not help me.

From the first quote to the finished floor, these guys are as good as it gets! They have specialized crews for leveling and installation, sanding and finishing and each of them are at the top of their game. Attentive and quick to react to any unforeseen problem. I can highly recommend John and his crew!

Immediate response from John regarding pricing and time frame. Always transparent and professional. Due to scheduling conflict we were not able to book this project but we continue to be impressed with John's patience and commitment to excellence. Look forward to future projects.

They couldn't have been any more professional and 10000% on top of everything start to finish, prompt, good pricing, and happy to explain anything to you. You won't be disappointed. You feel like their not only interested in your business, but more interested in your satisfaction.