Review Highlights
“He ever so kindly corrected our fundamental "drill" error and offered his intellectual ingenuity for getting that shit off.” in 3 reviews
“But a young guy there, Noah, just decided to keep helping me until we got the right information.” in 2 reviews
“I've been to many a kragen in my time, but this is one has the most helpful staff I've ever encountered.” in 13 reviews
Location & Hours
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About the Business
Get the job done right and save money on your repairs with parts, tools, and accessories from your local O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!
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Overall rating
83 reviews
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- H C.San Francisco, CA03Feb 24, 2013
Went in today with a friend to buy a new car battery and replace it ourselves. We had a lot of questions about the battery, tools for the job, etc etc., and took a lot of time. Grace provided excellent customer service, as did Jimmy, who went above and beyond the call of duty. He was more than generous with his time, patience, effort, and considerable expertise, both before and after we made our purchase. This was especially appreciated because the store was very busy at the time, and we occupied him for over half an hour. Superior service all around. Plus, they loan tools, which came in very handy. Even got $12 for giving them my old car battery.
Helpful 0Thanks 0Love this 0Oh no 0 - Jun 1, 2023
It's my first time to come here because I needed a car battery and the gentleman Henry was really accommodating and recommended the only tools I needed to change it, and nothing else.
I was able to change it myself and I'm happy my car works again.
He went above and beyond and so if you come here for anything, ask for Mr. Henry. He'll definitely be able to help you out.Helpful 0Thanks 0Love this 0Oh no 0 - Katina D.San Francisco, CA012Jul 21, 2024
I needed a new battery I was going to purchase the battery so I asked them if they could put it in but they told me they don't do that anymore. So today I was up by the store why I seen them help a lady put in her battery after she purchased it
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
O'Reilly Auto Parts
Jul 25, 2024
We’re sorry to hear about your experience, Katina. We strive to deliver the best customer service to all of our customers, and we hope you’ll give us another chance to meet your needs in the future. - O'Reilly Auto Parts
- Bert K.Mountain View, CA8014611Jul 2, 2023
Good selection of parts and good customer service.
Tip: only park upstairs or on the street. Try not to park on the lower level.Helpful 0Thanks 0Love this 0Oh no 0 - Xiu L.San Francisco, CA2928355Oct 9, 2023
I'm rarely interested in writing reviews for big corporate chains but I have to write some thing about this place. Every store and every service person I deal with here are super nice. It actually feels like a small business store. Some even helped me install my windshield wipers. Windshield wipers are probably the only thing I try to get at this place and am dare to install by myself. I doubt these people get paid very much, and they are all super friendly and laid back. I really hope they stay in business and don't get run out by Amazon.
Helpful 0Thanks 0Love this 0Oh no 0 - Bill R.Westminster, CO07Jul 21, 2023
I went to the O'Reilly Auto parts on 72nd and Federal in Colorado. I asked for a brake light bulb for a 2000 Lincoln LS sedan.
"Front or Back," the lady asked me.
"It's a brake light," I said.
"Cars have both," she said wearily.
Now I don't know about you, but I've never heard of front brake lights and there certainly are no front brake lights on a 2000 Lincoln LS.
"Have a nice day," I said and left.
In this culture it's more imporant to be right than to be accurate. Don't go to this store and tell anyone looking for parts to go elsewhere.
Good Grief.Helpful 0Thanks 0Love this 0Oh no 0 - Lynette F.San Francisco, CA981Jan 3, 2024
I'll go back for no other reason than they didnt treat me like I was a dumb female.The whole staff is freindly & helpful.Thx.
Helpful 0Thanks 0Love this 0Oh no 0 - Omar M.Houston, TX22Jun 16, 2023
Service is fast. I could get a better rates at other place but I felt comfortable with the staff here.
Helpful 0Thanks 0Love this 0Oh no 0 - Michael S.Washington, DC019Oct 24, 2021Updated review
The employee name JESUS was very rude and unprofessional when I asked him a quick question how to install the windshield whipper.
He replied "oh you take out the old one and put the new one" with a mocking way.. I felt embarrassed in-front of customers and he thru the recipient on table without saying thank you or nothing.. it was a bad experience in this location, no customer service of whats so ever. Plus you try to ask for something and they tell you "oh i am not sure, go look for it"Helpful 0Thanks 0Love this 1Oh no 0Mar 18, 2016Previous reviewThe two ladies that work night shift did not provide the customer service. I had an emergency by asking them question after i bought my stuff and they would not help but instead they "we dont know have a good night" it made me feel bad
- May 13, 2021
I needed a new motorcycle battery. I called first and were helpful with information. When I got to the store they didn't have the one I needed in stock but said they could get it and would be 2 hour wait. I went back a couple hours later and was ready to go for me. They took my old battery to dispose of safely. I got it home and installed and works great so far. Quick and friendly service and would come back again.
Helpful 2Thanks 0Love this 1Oh no 0 - Don E.Oakland, CA08310May 10, 2022
Good guys and gals here, lines not too long but wish the prices were a bit lower. Overall not bad spot to go.
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