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Review Highlights
“James was very helpful in explaining all the functions of the car when we took it out for a test drive.” in 37 reviews
“We had a great experience of buying our first car - Honda Accord - at Ocean Honda of Burlingame with Joel Castro.” in 13 reviews
“Dorota gave excellent customer service - she was ready for my test drive and knew exactly where the cars were.” in 13 reviews
About the Business
Business owner information
![Photo of Anthony V.](https://s3-media0.fl.yelpcdn.com/buphoto/KWkWU9tX_HsO49TCzo0lQQ/90s.jpg)
Anthony V.
Ocean Honda of Burlingame is a leading Bay Area Honda Dealership near San Francisco (SF), California. We have a friendly, committed sales staff with many years of experience satisfying our customer's needs. See why our customers drive from all over the San Francisco (SF) Bay area, including the cities of Colma, Daly City, Redwood City, Palo Alto, South San Francisco, Hayward, San Mateo, Fremont, San Francisco, San Leandro, and Oakland, California to buy their cars here and to have them serviced as well.
Location & Hours
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Ask the Community
Q:
I got my battery replaced a couple months ago and never got my radio reset, how much would it cost and how long will it take?
A:
Hi Loren, I've spoken with Lisa, the Service Manager, and she says if you can bring your car by, we'll fix the radio at no charge. If you can call the Service Department at 650-579-6810, they can coordinate a time that will work for you.
Gene O., Business Owner
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Overall rating
368 reviews
5 stars
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1 star
- M O.San Francisco, CA5165Apr 13, 2024
This is specifically for Al at the service department.
Al's customer service is the main reason I keep coming back to this place since I bought my car from a sister dealership 4 years ago.
Thank you for being patient, considerate and understanding.
I appreciate your consistency to always giving a costumer a great customer service experience.Helpful 0Thanks 0Love this 0Oh no 0 - Vanessa Z.Redwood City, CA035Aug 6, 2024
Long overdue review. Giving it 1 star b/c I can't give it 0 - worst car buying experience! And the worst customer service! I bought a new '24 Civic from Daniel Pulido. A couple of reasons why I am giving this place 1/5:
1. Bad customer service
2. I was sold a "brand new" car with issues and scratches. When I turned the car to drive it off the lot it had a problem/warnings on the dashboard, see dealer. I told Daniel before leaving and he said it would go away in 10mins. 40 mins later still there, 2 days later still there. I had to take my "brand new" 2024 car to the shop to check out the issues, the car was in the shop for 1 week! Turns out the front camera was all broken.
3. The door panel was all scratched up. Daniel said he would ask his GM about getting this replaced. After weeks of not hearing from Daniel he finally replied and said the part was ordered. 3 months later no word from Daniel or his GM - calls and texts are ignored.
4. Both the finance dept guys gave me such an attitude and were super rude!
5. When I tried going into KBB to check the value of the car the plates that arrived were coming up as a 2013 VW -- how? According to finance and Daniel all is good.
I can go on and on into much more detail but just want to point out the reasons as to why I suggest one should stay away from this place and doing business here. The worst car buying experience. This was the first brand new car I bought and these people robbed me of the experience.Helpful 1Thanks 1Love this 1Oh no 1Business owner information
Scott C.
Aug 8, 2024
I’m really sorry to hear about the difficulties you faced during your car buying experience. It’s clear that we fell short in several areas, and your feedback is crucial for us to make improvements. Please reach out to our General Manager, Anthony, at anthony.vu@oceanhonda.com.
- Karina L.Downtown, South San Francisco, CA02Aug 26, 2024
10/10 experience and customer service was great from the minute I got the first call from Vicky to setting up an appointment with Niko. Niko was very professional but also very personable and really got to know what I was looking for and what the best option for me in the long run. He took his time explaining how to get me out of a bad financial decision I made with two previous cars ago (not a Honda). He helped me make a great decision for me and my family. If you are ever looking to go to Honda of Burlingame I suggest you ask for Niko. Everyone there is great but the attention to detail he had was great!
Helpful 0Thanks 0Love this 0Oh no 0 - Kendra P.SoMa, San Francisco, CA047Jul 31, 2024
Start to finish, this place was top notch! I plan to come back in 7 years and by my kid his first car here too. I came in with 3 kids needing a mini van. Nikko was the absolute best, the finance team is our people, management is amazing. I couldn't have had a better faster experience anywhere. I am so grateful for Nikko and the team at Ocean Honda. Nikko even texted wish me a happy birthday today, he is funny, friendly, professional and a life long ally
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Scott C.
Jul 31, 2024
Thank you for the fantastic review! We’re thrilled to hear that Nikko and the entire team at Ocean Honda provided a top-notch experience and that you’re so satisfied with your new minivan. It’s wonderful to know that Nikko’s personal touch and professionalism made such a positive impact. We look forward to helping with your future car needs and appreciate your support!
- Tom Y.San Francisco, CA056Jul 1, 2024
Parts department - just inquiring and needed a small part and the guy was kind of rude for such a short call. I asked for the part # and he wouldn't provide it. I'd called this department many times over the years and they always gave me the part #.
I called another dealership and of course got it from them instead. This has always been my go to dealership for service. Weird.Helpful 0Thanks 0Love this 0Oh no 0 - A Reviewer You Can Trust O.Santa Cruz, CA017645Jul 6, 2024
A very dishonest dealership. They may advertise specials via mail that are false and some employees may impersonate the general manager on site. Don't believe any too good to be true deal they throw at you.
Helpful 3Thanks 1Love this 1Oh no 1 - Ryan E.San Francisco, CA03Aug 18, 2024
So much regret about making the decision to purchase a car here, if you do the same do yourself a favor and read the contract with a fine tooth comb. What they have you sign may well not be what was discussed previously. I am trying to be nice and leave out the swindlers portion of how I feel. Yes I trusted them and did not go over the contract well enough and that is on me as I trusted they would be honest with me. Honesty is not a thing at this dealership.
Helpful 0Thanks 0Love this 0Oh no 0 - Craig N.Scotts Valley, CA43Aug 17, 2024Updated review
Every thing very upset with my treatment there from start to finish lied about having what I wanted said drove 2 hours was sold
Helpful 0Thanks 0Love this 0Oh no 0Aug 16, 2024Previous reviewLied to me about having the truck I wanted drove 1.5 hours to find out it was sold did this just to get me in would not trust them very bad experience with them
- Elizabeth S.San Francisco, CA76620Apr 13, 2024
This place is the best!!! After buying a car here that lasted 20 years, we expected to just a normal, basic, boring car-shopping experience. Boy, were we surprised.... from the moment we walked in, we were warmly welcomed and treated like family. Our salesman, Niko Loza, was incredibly helpful, kind, patient and hilarious!!! We spent almost 4 hours in the dealership, but the time flew by and soon we were driving away in the car of our dreams! If you ever are looking for a car, make your first stop to Ocean Honda in Burlingame and ask for Niko! You won't be disappointed. :-).
Helpful 0Thanks 0Love this 0Oh no 0 - Bridget V.Millbrae, CA16678Jul 2, 2024
I had an outstanding experience at Honda of Burlingame. The service was exceptionally friendly and fast. The service department was efficient and accommodating. A special shoutout to Lincoln, who went above and beyond to ensure everything was taken care of promptly and professionally. Highly recommend this dealership for top-notch service!
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Scott C.
Jul 3, 2024
Thank you for sharing your outstanding experience at Ocean Honda of Burlingame! We're delighted to hear that our service team provided friendly and efficient service. A special thank you for recognizing Lincoln's efforts in ensuring everything was taken care of promptly and professionally. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Ocean Honda of Burlingame!