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Auto fluids and filters maintenance
Oil changes
Fuel system cleaning
Review Highlights
“By far (and I have met hundreds.) Will never go anywhere but oilstop again to do services on my car.” in 8 reviews
“This location is paired up with a car wash which you get a coupon for a free car wash after your oil change.” in 19 reviews
“I returned for transmission fluid change and Maya and Yvette stole the visit.” in 5 reviews
About the Business
Business owner information
![Photo of Larry D.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Larry D.
You don't need an appointment; just drive in and stay in the safety and comfort of your vehicle, and we'll have you back on the road in no time!
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Overall rating
148 reviews
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- Michael S.Irvine, CA196143Nov 27, 2013
I had the most amazing and inspiring experience at the Oilstop Drive Thru Oil Change on Lakeville Street in Petaluma.
Antonio "Tony" Ojeda-Lier, the young man who walked over to greet me as I parked my car really charmed me with his professional and courteous demeanor. I appreciated his enthusiasm for the job he was doing. Since my career requires that I work to motivate people who deal with struggle, or challenging situations, I'm always on the lookout for exceptional performance that I can use as an example. In Tony I saw the level of performance that every business owner would hope to see from those he employed.
Tony offered me soda, water, coffee, anything to ease the wait. As he began to tell me about the different services that were available, he made a point of clarifying that it wasn't a commission that motivated him. I could see that he valued the career he was building and Tony wanted to provide exceptional service.
Tony wasn't the only credit to the Oilstop establishment. I was so impressed with him that I started looking at everything there was to see. The establishment was first rate, with clean floors, everything neat and well organized. But I really admired the well-mannered workforce. I asked to see the manager and Tony introduced me to Leonardo Duran, who was another young man that treated me as if I were a guest at a five-star hotel. Then I met Brian Nauer, the Service Writer, who told me about each service that was available. While waiting through the process of changing the lubricants in my vehicle, I appreciated everything about the Oilstop business.
I drove into the Oilstop establishment expecting to purchase the minimal service for an oil change. But Tony and his colleagues took the time to show me precisely what my vehicle needed. By the time I drove away I spent $294, nearly eight times more than what I anticipated spending, and I felt happy to support the business.
I've never received better service--in any establishment--than I received from the Oilstop Drive Thru Oil Change at 2004 Lakeville Street in Petaluma. When I returned home, I looked up the company's website because I wanted to learn more and I found information about the founder, Larry Dahl. His phone number was listed. It was late on a Saturday afternoon and I expected to hear a voicemail. But instead of receiving a voicemail recording, Larry answered. It pleased me to tell him how impressed I was with his operation.
Those who wanted an example of exceptional customer service could find it at The OilStop Drive Thru Oil Change in Petaluma. I intend to use my experience at this business as a teaching tool for others who aspire to build great careers. Tony's on-the-job attitude will likely advance his career. He and his colleagues are a great credit to the company that Larry Dahl built.Helpful 0Thanks 0Love this 0Oh no 0 - Daniel S.Santa Rosa, CA211429Jun 15, 2024
This Oil Stop is a mixed bag. It has decent prices (about $100 for an oil change). Its service is fair. The workers a mostly polite although they do try to upsell products and services. I once came in here and had the same guy try and sell me four different services that I never asked for. The last time I came on a Saturday afternoon, I waited close to 40 minutes without anyone doing anything to the car. Some workers must have gone early. It's not anyone's fault, but it's also not good customer service. I may return but I'm not enthusiastically recommending this place. I'm sure there's a better business for oil changes.
Helpful 0Thanks 0Love this 0Oh no 0 - Nicole B.Petaluma, CA05Jul 12, 2024
Just had a fantastic experience here. I have never said that of an oil change service before. Service tech Nathan was awesome. 10/10. He handled my service from start to finish. Excellent customer service, engine knowledge, and the service was completed in less than 30min. I was very impressed.
Helpful 0Thanks 0Love this 0Oh no 0 - Stephen H.San Francisco, CA6124Mar 10, 2024
Took my truck here recently for an oil change. Started to hear a weird noise near the front of my vehicle when going over bumps after the oil change. The techs at this shop didn't install the skid plate correctly now I'm missing two bolts. This is fast and convenient but lacks reliability and attention to detail. My wife also had a similar issue when they didn't tighten the oil filter and it was leaking oil all over the engine bay. Will try my luck with a different shop. Do not recommend. As you can see the manager responded to my post below. The only communication I received was a coupon. Avoid this place if you care about your vehicle.
Helpful 1Thanks 1Love this 0Oh no 1Business owner information
Jay F.
Mar 15, 2024
Stephen, we apologize for any inconvenience your visit with us may have caused. Please email us at guestservices@oilstopinc.com and we'd like to find our more info about your visit.
- Mark J.Petaluma, CA03Jan 14, 2024
This place did an oil change for me and when serving my vehicle , they took off the gravel shield and did not screw it back on. Hence to say, the shield was dragging on the street. I brought my car to the dealer , who told me that the last place that did my oil change (Oil Stop), did not screw it back on. I contacted the owner (Jordan), and explained my situation. All I wanted was for him to pay the $65 fee I was charged by the dealer to fix my car.
He didn't feel it was Oil Stops fault.
I will not be going back to this place.Helpful 1Thanks 1Love this 0Oh no 1 - Rick J.Petaluma, CA01Nov 22, 2023
First yelp review ever, but just irritated enough to take the time to post this.
Upselling interruptions and long wait times I can deal with (I know the drill) but for the third time in a row they slopped oil when changing the filter or draining/adding oil, which then drips onto my otherwise nice driveway at home. Attempts to scrub the stains out are only partially successful. I have asked them the last two times to be more careful, but if that is too difficult at least wipe down spills if they occur. Each time they earnestly promise to be more careful (or at least the guy I'm dealing with through my window...not sure the guy in the service bay underneath my truck is getting the word) but today was worse than the previous two times.
I am forced to implement my three strike policy, and won't be going back.Helpful 1Thanks 1Love this 1Oh no 1 - Brian H.CA, CA026Aug 28, 2022
Hi,
I wanted to reach out as I had a very disappointing Oil stop experience on 8/20/22 at the Petaluma location.
I went in for a normal oil change and unfortunately left there with more issues than I arrived with. Immediately after leaving, I got a check engine light and my car starting running very poorly. I spent the next half of my day checking for codes and found multiple failures by the Oil Stop staff, please see below.
1. They left my oil fill cap very loose and not tightened down properly, until it clicks. I had to spin it two times fully around to tighten it completely.
2. They checked and replaced my engines air filter (which was needed) but left the air intake hose partially disconnected allowing dirty unfiltered air into my car's engine. This also caused a check engine code and very rough idle due to the MAF sensor reading incorrect air volume.
3. The Oil stop staff also replaced my vehicle's cabin air filter (which was needed) but left dirt and a ton of leaves in the air box before installing the new filter, which makes no sense because your just dirtying up the new filter as soon as it was installed.
4. They did not tighten the screws properly on anything they touched. The air box bolts were very loose and the rubber bushings were left out and were just sitting under the hood. They also over tightened the cabin air filter screw causing them to strip the plastic threads out. They should be using a screw driver and not a impact drill on these small screws.
5. Overall, I had a terrible experience at Oil Stop. They never mentioned they would be pulling my engines airbox out of the vehicle and also they carelessly put everything back together causing multiple check engine codes and causing my BMW to run poorly with a very rough idle. My entire day was spent trying to figure out what was wrong with my car. Luckily I was able to put everything back on my own and thankfully the check engine light immediately went away after spinning the oil fill cap on all the way and after putting my car's air intake hose back on the air box.
To conclude, the only thing I wanted was an oil change and instead I left with a very poor running car with a check engine light and a $260 bill. Luckily for me, I'm mechanically inclined and was able to fix my car myself, but I'm worried about this happening to someone who would have had to take their car to the dealership or independent mechanic and be stuck with a huge repair bill just because oil stop employees can't put things back on correctly and the way they were before they touched them.
I would really appreciate if your team would be able to honor a refund for this unfortunate experience I had. The lack of professionalism and general care for cars by the Petaluma staff was extremely disappointing.
Thanks,
BrianHelpful 2Thanks 0Love this 0Oh no 0 - Greg G.San Francisco, CA6512Dec 26, 2022
Absolutely amazing. Great attitudes and communication. Very organized. Fair prices.
I work for a dealer and could get it cheaper but this is worth it.Helpful 1Thanks 0Love this 0Oh no 0 - Anthony R.Point Reyes Station, CA065Sep 7, 2023
Stopped by for a quick oil change. Waited around 45 minutes due to short staffing.
The person who waited on me was polite and knowledgeable. However he tried endlessly to up sell expensive oil. I told him what oil I wanted in my engine and he finally agreed after 10 minutes of arguing. I was also charged extra for an oil filter because it wasn't a spin on filter. I then asked if it was an OEM filter and he said yes. In the end it wasn't an OEM and was told it was the same quality as the manufacturer suggests. So now I have a cheap filter in my car.
The oil change ended up costing around $117 including a $10 military discount.
The hard selling of different products was relentless. All I wanted was my oil changed.
Can't imagine the cost if I hadn't been firm.
So the overall experience was one of stress and the feeling of being manipulated. I honestly cannot recommend this place.Helpful 0Thanks 0Love this 0Oh no 0 - Heather F.Novato, CA018Mar 4, 2024
The employees here are hard working, polite and respectful. They went above and beyond what I expected. Thank you for making this oil change experience stress free!
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Jay F.
Mar 15, 2024
Heather, we are glad we could make your oil change experience stress free! Thanks for the review!