Omni San Francisco Hotel

Every review about this hotel is true, except the loud noise part! It IS a little older, a little outdated, a little musky, but with exceptional customer service, free coffee, free fortune cookies, an expensive (but handy) breakfast, and a nice little bar. Picking this hotel based on the positive customer service reviews guided me to notify them at check-in that we are "light sleepers." They obliged us with the most quiet "big city" sleeping experience I've had in a while, SANS earplugs! We even had a little sliver view of a bay! All of the musky, oudated-ness faded within the first 15 min of the air-conditioner being turned down and us coming back "home" to a quiet comfy bed. Speaking of the bed, I have a horrible back: this bed has a great sleep-ability! It's a medium firm. So if I side sleep, I only needed 2 Ibuprofens, which is the best I can ask from any hotel! There are 2 long fluffy pillows that deflate under my head, but they seemed to fit my neck perfectly (no morning neck kinks or soreness), AND there is a firm pillow in the closet (in a plastic cover) if you need it (I used it for my knees to ward off back pain)!

Protips: there is an underground old-fashioned cable car that runs in front of the hotel! Get a clipper card (app) and take a $2-3 ride to Union Square or the wharf!

The Caltrain and Muni stops is 3 big city (ala Chicago not Madison) blocks away.

There is a Planet Fitness literally next door.

There is a large Walgreens one block away.

Chinatown, Little Italy, and Ferry Market are 3-4  (big and little) blocks away.

This area DOES close at 8pm, even "if (you) want a little drink."

Pros:
1. Service: The service at this hotel was great! The entire staff was very friendly and accommodating.
2. Beds: The mattress was very comfortable.

Cons:
1. Unpleasant scent: The lobby and other common areas reeked of ant/roach spray to me. It was a very strong and unpleasant scent for what's supposed to be a nice hotel.
2. Pillows: The default pillows were terrible. They were the kind that appeared nice and thick but as soon as you put your head on it the feathers spread to the edges and your head falls flat and gets no support. Luckily they provided some better foam pillows when I called housekeeping.
3. Room Service: While the service was fast and the meal was good, I did not appreciate not knowing about the $7 delivery fee. By the time I paid that, taxes and tip, my "$23" chicken sandwich was $43...ridiculous.

This hotel definitely deserves 5 stars! Dalton at the front desk was great. There was a discrepancy with our bill at checkout and he made the situation right and even sweeten the deal for us due to the inconvenience.

The staff at Omni are the best. I travel often for work and do not remember the last time I had this great of service. Their excellent service reminded me of the old days in Vegas.

Bonus points if you have an electric car because they will charge your car free of charge! What a joy it was returning to our car and seeing a fully charged battery.

Another surprise was the complimentary chocolate chip cookie and milk which was left for our daughter in the room. Great touch.

This is the place you should stay. Everyone was so nice helpful worth the price close to everything clean , beautiful views. From the moment you get there until you check out, everyone is so helpful, must stay ! will be returning again

Wonderful stat at the Omni! I had the pleasure to experience the luxuries of this hotel because of a company training. It's convenient in being 5 minutes away from the office.

The moment you walk in, you'll be wrapped in luxurious architecture from chandeliers, marbles floor, and classy furniture. My check in was easy and smooth without any issues. The hotel has a fitness room for active gym goers, a restaurant, and a bar. The cleaning staff are so kind and attentive. Every time a cleaning staff saw me, they greeted me and asked if my room needs anything. What great hospitality! From the bathroom, shower, beds, and work station, everything was immaculately tidy. I slept comfortably throughout the entire week.

I would gladly stay at this hotel again.

Stayed here for a business trip for 2 nights and overall it was a wonderful stay!

Location is perfect -- right in the financial district, walking distance to many places.

The staff was very friendly, from bellman to the front desk, I have zero complaints! I appreciate their warm and welcoming hospitality. Front desk even offered complimentary waters, upgraded WiFi, and even allowed me to check in earlier (which was super convenient given that I landed at 8am!).

My room was spacious, clean, a bit dated, but had an odd musty smell (I could have requested a different room but figured it wouldn't make much of a difference given it's an older hotel). The bed was very comfy, the water pressure and heat was spot on. You can also hear street noise and people closing their doors down the hall. But didn't bother me much!

In room dining service was fantastic! They said it'd be a 30-40 min wait, and they came by in 20.

Overall, would recommend if you don't mind a bit outdated hotel!

This is for anyone considering having their wedding here. It's very long, but I have a lot to say!



When we were looking for a wedding venue, the Omni made an incredible first impression on us. It's a beautiful and grand space, but there was something very comfortable about it at the same time. That's mainly due to Jano Paredes, our event coordinator. He was so welcoming and genuinely passionate about creating a special event for us. We toured two other venues, Julia Morgan and Webster Hall. While these two venues are undeniably beautiful, there weren't nearly as caring or appreciative of our business as the Omni. They made us feel like family by the end of the experience.

The Omni made the stressful planning process enjoyable (we planned it in about 3 months!) and they were understanding when we had last minute changes and requests. They were also very flexible throughout the wedding planning. They even swapped out some of the beer in their package so they could bring in brands we liked better.

Amanda Maggard is amazing. She managed the hotel room accommodations for all the guests. Many of our guests also commented on how incredible the check-in was. It was rainy that weekend, so the Omni was quick to offer guests complimentary umbrellas. They even gave each guest a free drink voucher at the hotel bar, Monte's! Amanda also made sure I had everything I needed to be comfortable in the Presidential Suite, complete with champagne, ice buckets, and several glasses for my visitors. It's a lovely space to take getting-ready pictures.

I was originally worried the grand ballroom was not going to fit our vision and was torn on using the same space for the ceremony and reception (they have another room available if you'd prefer not to do this), but it was gorgeous! The spaces felt totally unique between the ceremony and the reception. The grand ballroom really provides a blank slate to create something beautiful & it can be difficult to appreciate when it's completely empty. We used the florist/designer they use for the hotel, and he turned the space into an absolute dream. The mezzanine where the cocktail hour was held is beautiful and needs no additional decorations and the dim sum buffet was a huge hit.

Guests loved the reception dinner menu. We went with a plated dinner selection of sea bass, chicken, or oyster mushrooms. The crab soup was delicious and by far the most popular. The passion fruit cheesecake was exceptional, but we also offered our guests a lovely Marjolaine cake slice.

Later that evening, the Presidential suite where I initially got ready was transformed into our honeymoon suite. We were greeted with chocolate covered strawberries, champagne, and two custom Omni robes with our initials embroidered on them (my new initials since I was changing my name). It was so touching that it brought tears to our eyes.

Financial District was the optimal neighborhood to host our wedding. It felt very clean, safe, and picturesque. We had a several family members nervous about coming to San Francisco because of the negative media coverage, but they all fell in love with the city by the end of the weekend.

I know Webster Hall wouldn't have given us the treatment the Omni did (they didn't seem to care if they had our business or not). Julia Morgan was wonderful, but with the Omni, we just had a feeling we'd be in the best possible hands by people who genuinely cared, and we were right. Now, we love the Omni so much that we had Valentine's Day at Monte's two weeks after our wedding and the hotel surprised us with dessert and free drinks, as well as a card signed by their staff congratulating us on our wedding. It's a bar we now frequent because of the quality of service, food/drinks, and of course, our wonderful memories there. The Omni was the absolute best decision of our entire wedding.

Top notch service. Every team member I encountered was friendly, helpful, willing to go above and beyond. It is a nice hotel with comfortable beds appropriate things you would expect in a nice hotel. But what really set them apart from other hotels I've stayed in were the people.

This is one of my favorite hotels in the city hands down.

The staff is kind, they always remember your name and the car always comes super quickly.

From the minute we arrived Daryl greeted us with a smile. Daryl took care of our whole family that was there for a wedding. The hotel was beautiful, clean and so comfortable. Beds were so comfortable. The room was clean and decorated so nicely. Westley in Monte's restaurant took care of our every need. Front desk was informative and helpful. This was our first Omni experience and we will look for other locations. Highly recommended this hotel.