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Review Highlights
“Rick (the owner) is so incredibly responsive and everyone I've interacted with has been great.” in 11 reviews
“This company has been prompt, super responsive, and always returns my dry cleaning in great condition.” in 4 reviews
“I was hesitant to use any wash and fold service but when the washer/dryer in my building broke I knew this was the time.” in 8 reviews
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About the Business
$10 off your first order with code: OTGYELP (residential only) .... On the Go Cleaners is Manhattan's most reliable laundry delivery and dry cleaning delivery service. With no added premiums, same day or next day delivery, eco-friendly dry cleaning and efficient customer service, you're left with no other option than On the Go Cleaners. We strive be timely and trustworthy while being the most affordable delivery service on the market. We won't stop until our customers are 100% satisfied. Clothes will be returned promptly, clean and laundry crisply folded. Never carry those heavy bags out of your building again! On the Go Cleaners does all the heavy lifting, so our customers don't have to. See you soon!
Location & Hours
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Ask the Community
Q:
Do they have 24 hour turnaround?
A:
I have used them twice now and get my clothes same day. I have an early morning pickup and I have received laundry AND dry cleaning in the evening.
T E.
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Overall rating
59 reviews
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- William F.Jackson Heights, New York, NY021Mar 31, 2024
They do a fantastic job with my laundry -- including using the exact products I request. Fast and easy service -- pick up & delivery. Have made my life so much easier.
Helpful 1Thanks 0Love this 0Oh no 0 - 41181160Jan 16, 2024
Excellent service and highly recommended. I was visiting NYC and didn't want to use my valuable time doing laundry. For $20 my clothes were washed, dried, and folded in less than eight hours. This gave me time to explore more sites and have plenty of clean clothes.
Helpful 0Thanks 0Love this 0Oh no 0 - Joe L.New York, NY02Apr 11, 2024
I gave this company one star because they do not believe in responding to inquiries. When you phone them, you get a recording that tells you to go to the website. E-mails to them via the website go unanswered. If that is typical of their customer service, I don't want them to do my laundry.
Revised rating. Although it took more than a day, Rick did get back to me and answered all my questions.Helpful 0Thanks 0Love this 0Oh no 0 - Noor M.Beverly Hills, CA01Jan 17, 2024
I cannot say enough good things. Being able to schedule using their app is a game changer for me, they have multiple time slots to choose from and allow you to make comments/ directions. They are always timely and super responsive. Everything also smells great and is folded well, and specifications (when made) are followed perfectly. A huge thank you to the very kind man who has on several occasions picked up and delivered over 50 pounds of laundry to my fourth floor walk up--you are a saint!
Helpful 0Thanks 0Love this 0Oh no 0 - Kim R.Manhattan, NY0195Oct 10, 2023
Great wash & fold service. Laundry always comes back smelling fresh, clean, and DRY - which is exactly what you want! Nothing worse than paying to have your laundry done only to open it and things are still damp. And everything always looks like it does when I do it, which I so appreciate. Nothing has ever come back looking worn out because it's been overheated. Just fresh, nicely folded laundry. Super easy to schedule online, and you can add in requests, like if you want to provide your own detergent. Same day option available. Always quick turnaround. I've had a couple questions and always get a quick response. A+ customer service all around!
Helpful 0Thanks 0Love this 0Oh no 0 - Mayana Herzbrun ..San Francisco, CA05Sep 25, 2023
My laundry was washed and folded well. The pick up and drop off services came on time and communication with staff was polite and friendly.
I had initially wrote a negative review that turned out to actually just be a huge misunderstanding on my part. I would like to thank the owner for contacting me and making everything clear in a respectful and professional manner!Helpful 1Thanks 0Love this 0Oh no 0 - D D.New York, NY2425Jun 12, 2023
I truly cannot say enough great things about on the go cleaners. The experience is so seamless you forget about it completely. Schedule pick up, set out your bags, and forget it. There's also a ton of options to customize your wash with, like low heat dry and free&clear detergent for people with sensitive skin. Rick (the owner) is so incredibly responsive and everyone I've interacted with has been great. I found them when my last laundry delivery service LOST MY LAUNDRY for 24 hours so OTG has been a true breath of fresh air.
Helpful 0Thanks 0Love this 0Oh no 0 - Christina S.New York, NY76173427May 3, 2021
Fastest and most reliable in the city! Same day pick up and delivery available. They are super punctual, which is fantastic for anyone who does not reside in a doorman building.
I used Liox Cleaners before and unfortunately won't be using them anymore as they mixed up my bags with someone else's - it took them two weeks to find where they were misplaced...
Luckily, this has not happened with "on the go" - super important to note! It's not a great feeling to experience... on the go has been reliable and fast, organized, and neat!!! Thank you.Helpful 2Thanks 0Love this 0Oh no 0 - Dec 23, 2019
I have never used a laundry service in NYC but was recently recommended to try it out by a few friends. A quick Yelp search for a place which services Murray Hill brought me to On The Go, and I have no regrets checking it out.
I tried the Wash & Fold service which charges by weight (currently $1.25/LB). A quick comparison to other local services showed this to be very reasonably priced. Their website is very easy/simple to use. I quickly created an account and then arranged for pick-up in the afternoon via my doorman. The next day, my clothing was delivered to me folded neatly in a nice laundry bag.
Of note, there is a $20 minimum per order and a 10 pound minimum for the laundry service.
Best thing is that you get $10 off your first order!
Overall I was quite impressed and will definitely be using them again in the future.Helpful 2Thanks 0Love this 1Oh no 0 - Andrea E.Houston, TX63763Aug 1, 2019
As a first time client, I spent over $325 on "dry cleaning" from this business. Instead I was returned a full bag of clothing folded--with deodorant marks, and exact stains that should not have been difficult to remove. I trusted this company because of the almost 5 star yelp review and convenience to my area. It does not matter how inexpensive your services are IF YOU ARE PAYING FOR NOTHING. I don't believe my clothing was dry cleaned.
As a stylist who works with hundreds of clients in this city I will never recommend your services. I will make sure everyone I work with knows how your establishment operates.
Poor attention to detail. Charging for services that haven't been completed. Reported to the BBB--Let this be a lesson to you. Beware if you are a prospective client looking for a trustworthy dry cleaning service, this is not it.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Rick D.
Aug 1, 2019
To all current or prospective customers:
We pride ourselves on our attention to detail and customer service, and have worked tirelessly to attain unanimous 5-Star reviews from all customers other than Andrea. Therefore, we take false and misleading reviews like Andrea's extremely seriously. We have never had an issue like the one Andrea is describing. Our laundry and dry cleaning go to our separate establishments (laundromat and dry cleaner), and therefore it is important for customers to separate laundry from dry-cleaning when submitting their orders. This is standard practice across all laundry and dry cleaning services across the world. The bulk of Andrea's order - which was correctly placed in the dry cleaning bag - was brought to the dry cleaner and cleaned to perfection. However, Andrea put additional dry cleaning items into her laundry bag, instead of the dry-cleaning bag. This is the only reason why certain items were folded in a bag and washed with the laundry. Had the dry-cleaning items been put in the correct dry cleaning bag, they would have been taken to the correct establishment (dry cleaner). Despite this, we still tried to rectify the situation and offered to rewash or fix anything with issues as a courtesy for free, and Andrea refused and made threats to our company. I hope this clears things up and others are able to see past this erroneous review and base us on our track record with all customers other than Andrea - that of providing an excellent customer experience at great affordable prices.
Best,
Rick @ On the Go Laundry
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