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Established in 1932
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Family-owned & operated
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Review Highlights
“Fortunate, Chris Ostrom came, he introduced himself, asked a few questions and started his diagnostic process.” in 34 reviews
“Kevin Speaker from Ongaro and Sons came to our house today to do the yearly maintenance on our air conditioner.” in 7 reviews
“David Weatherly was the employee who completed the job, and he was great.” in 6 reviews
About the Business
Hello friends, this is Ernie Ongaro. Along with my brother Paul and cousins Dean and Mitch we own and operate Ongaro & Sons plumbing heating cooling and electrical. We're a family business opened in 1932 by our grandfather. It's always been a big part of our lives. Just like our parents before us, we grew up around the shop, getting our hands dirty learning the value of hard work and giving our customers the very best. Whether you need maintenance, a repair, or want to update your system, remember Ongaro & sons, we're always here for you.
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Overall rating
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- Richard G.Novato, CA014Mar 27, 2012
From other reviews it appears that people like them when they do heating work and not when they do plumbing. We had them clean and fix leaks in our heating ducts. We were very satisfied with their work. They kept the premises clean and were very friendly and efficient. It was our impression that they are not the cheapest option, but they seemed to know what they are doing.
Helpful 1Thanks 0Love this 0Oh no 0 - Daidra J.San Francisco, CA01Aug 14, 2024
I've had Ongaro & Sons help with several electrical issues in my home. They are prompt communicators and their staff is always professional. They are tidy and respectful when they are in my home and I am always pleased with the work. I hope to have no more electrical issues in the future, but I know who to call if I did!
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Phouvanh N.
Aug 14, 2024
Daidra, thank you for your kind words and for trusting Ongaro & Sons with your electrical needs. We're glad to hear that our team has consistently met your expectations. We hope you won’t have any more electrical issues, but we're here for you if you do!
- May 15, 2024Updated review
We have used Ongaro and Sons in the past, when they installed a new furnace and air conditioning unit in 2019. We had three other quotes from competitors, and even though Ongaro came in at the top end of cost, the way the project was explained to us made it clear they knew what they were doing.
We had a competitor put in a hot water heater around the same time. We were trying to cut some cost; however, the old adage, "You get what you pay for," came back around on us. The junction for our hot water pump began to leak, causing minor flooding in our garage. I immediately turned off the water, and we contacted Ongaro. We were able to secure same day service, which was a godsend since there was no water coming into the house.
A couple of hours later, David showed up, assessed our problem, and proceeded to repair the leak. Apparently the plumber that installed the pump had not thoroughly cleaned the pipe fitting of the solder, which is acidic and corroded the copper pipe. Hence, a leak.
We are very grateful to have Ongaro and Sons at our disposal. Their staff are always professional and knowledgeable, and their work speaks for itself.Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Ernie O.
Sep 23, 2019
Thank you so much for the great review! We are grateful to have employees who represent our company as well as they do. Thank you for being a great customer!
Sep 22, 2019Previous reviewMy wife and I have lived in our current home for just over four years. There have been a handful of hot days during this time, and we always said we needed to have an air conditioner put in. This summer made the final decision for us. Let's just say we were miserable from about 2PM to 8PM on the hottest days. So the decision to move forward was a no-brained.
We did our due diligence and received three separate bid for the project. From the moment I met Tyler from Ongaro and Sons, I knew they did business in a completely different way. Tyler spent about an hour with me, answering all of my questions, and providing me with information so My wife and I could make an informed decision. I am not an expert in this area, but Tyler made it easy for me to understand the scope of the project we were getting ready to undertake.
Tyler expanded my knowledge, and it was incredibly useful when I received my other bids. His quote was so thorough and precise, that I came away at the end with no questions. There were aspects of this project I would not have considered, and when I received the other two quotes, I realized there would have issues, or additional costs associated with this project. Once Tyler left, the decision was easy.
The date was set, and the work crew arrived on time and ready to go. The crew: Jose, Brandon, Sal, Sunny and Cody were phenomenal. The total project took just over eight hours. The crew was professional and respectful of the intrusion into our home. We have two small dogs who bark at everything, and yet they did not bark all day with the work that was going on. It was almost there was no one here, and yet in eight hours we had cool, refreshing air circulating throughout our home. What a treat.
So, as summer wanes, I say give us your best shot. No more miserable afternoons or evenings thanks to Ongaro and Sons. There is one caveat. The quote from Ongaro and Sons was the most expensive; however, the overall experience of dealing with everyone associated with the company again made it an easy decision to use them. We also decided to replace our furnace at the same time.
There is something to be said for dealing with knowledgeable, professional staff. Ongaro and Sons show what old fashion customer service is all about.
Thank you Ongaro and Sons for delivering us from the wretched heat of summer. - Jeff S.Santa Rosa, CA033Apr 30, 2024
I have had a faulty, Takagi tankless water heater for far too long. The company technical support was terrible and the company certified technician was clueless.
I finally opted to replace it with a Navien NPE-240A2. I called on Ongaro to do that work knowing, from my history with them, that they know what they're doing. The service person, Jeff Graham, was brilliant. The install went smoothly, Jeff took steps to minimize any noise and vibrations from the water heater motor, and checked all our faucets to make sure the recirculation system worked as designed.
A day later, and now, finally, it takes only a few seconds for hot water to flow from all our faucets.
Thank you Jeff and thank you Ongaro.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Ernie O.
Apr 30, 2024
Thank you for sharing your experience with us! We're thrilled to hear that Jeff provided you with exceptional service during the installation of your new Navien NPE-240A2 water heater. It's fantastic to know that Jeff's expertise ensured a smooth installation process and that your hot water flow has been significantly improved. We'll be sure to pass along your kind words to Jeff and the rest of our team. If you ever need further assistance or have any questions, don't hesitate to reach out. Thanks again for choosing Ongaro!
- Richard K.Novato, CA11201Apr 27, 2024
There good a bad plumbers.
And there is Juan Donan Barragan, honest, polite and responsible.
Make sure to ask for him.Helpful 0Thanks 0Love this 0Oh no 0 - Steven C.CA, CA03Aug 29, 2024
So very overpriced, so misleading. Received a bid of 8300.00 for
plumbing, had another local do the same work for 760.00. also
sold me some equipment I didn't need, when installing my ac
during covid. Run these people are rip offs.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Phouvanh N.
Aug 30, 2024
Steven, I’m sorry to hear about your experience. At Ongaro and Sons, with nearly 100 years of serving our community, we take pride in providing honest and high-quality service and aim to offer competitive pricing. We understand that price comparisons are important, and we strive to ensure our estimates reflect the value of the work we perform.
If you have concerns about the services provided or if there's anything we can do to address your issues, please reach out directly. We appreciate your feedback and are committed to improving our service - Peg R.San Jose, CA08Jul 30, 2024Updated review
Ongaro & Sons are my go to company for Plumbing, HVAC and Electrical problem solving. Their staff are well trained professionals that know what to do and how to do it! Are they the cheapest provider in town? Heck, no. But when they leave your house your problem will be fixed correctly and completely in a timely and professional manner. Try them out... you won't be sorry... better yet, your problem will be resolved!
Peg RHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Ernie O.
Aug 25, 2020
Thank you so much for the great review! We are grateful to have employees like Amanda who represent our company as well as they do. Thank you for being a great customer!
Jul 28, 2020Previous reviewAmanda at Ongaro& Sons is very professional, informative and efficient. Her explanations are clear and concise and she listens to the customer very well. I was pleased with the entire experience and won't hesitate to call Ongaro and Sons for additional services in the future.
- Marinmom R.Larkspur, CA0602Aug 8, 2024
Chris from Ongaro was efficient, knowledgeable and professional. I will definitely use Ongaro again for HVAC!
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Phouvanh N.
Aug 14, 2024
Thank you for the positive feedback! We're glad to hear that Chris was efficient, knowledgeable, and professional. We’ll make sure to pass your compliments along to him. We look forward to helping you with your HVAC needs again in the future!
- Larry B.Santa Rosa, CA444Jul 31, 2024
Excellent service, honest evaluations, no pressure placed to buy, work performed on time as agreed, workers very respectful, kept work area clean, finished on time, very impressed with the professionalism all workers exhibited. A potentially painful experience went smooth!
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Phouvanh N.
Aug 1, 2024
Thank you, Larry, for your fantastic review. We are delighted to hear that you had an excellent experience with our team. Ensuring customer satisfaction is our top priority, and we're glad we met your expectations. If you need anything else in the future, please don't hesitate to reach out.
- Monica J.Novato, CA05Jul 20, 2024
Excellent service, they have been helping with quite a few issues in my new house. Outstanding prompt, reliable and I really can say they have put me at ease fixing many issues I did not foresee. I really rely on them they are great,
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Phouvanh N.
Jul 22, 2024
Thank you Monica for the kind words! We're thrilled to hear that our team has been able to assist you with the issues in your new home. Your satisfaction and trust mean a lot to us. If you have any other issues, please reach out, we're here to help.
- David L.Novato, CA911Jul 19, 2024
Pointed out issues another plumber missed in a prior water heater estimate. Recommended a 40 gal vs 50 because of our usage and offered discounts and a comp membership.
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Phouvanh N.
Jul 19, 2024
David, we are happy to hear that our technician was able assist you with your water heater needs. We appreciate your feedback and are here if you need any further assistance in the future.