Ontrack Moving & Storage

I can't stress this review enough.

All of the other times I had moved, I did with my husband. We had moved from a 2 story house in Hayward, to a 3 story apartment in Newark. Then a year later to another 3 story apartment in the same building. Last week, we packed our items to move from a 3 story apartment in Newark to a 1 story house in Newark. This time around, I am currently 8 months pregnant. There was absolutely no way I would be able to move any of these items like I did in the past.

I reached out for a quote from Ontrack. They were very quick to respond. I spoke with both Sam and Luke. Both guys had an amazing customer service and understood my needs of this move. I booked them for February 16, 2020. A week before on February 9, 2020, the landlord gave me the keys early to the new place to move in. So I reached out to the guys again Monday morning on February 10, 2020 for any last minute appointments they had available to move in sooner. Thankfully, they had a Wednesday morning on February 12, 2020 available. So I packed the rest of my items on the 10th and the 11th.

While packing, I decided to make OnTracks job a lot easier. I labeled each box to the room it was going to on a bright sticky note. For example, "Office Room" "Bedroom" "Baby Room" "Kitchen" "Garage" "Living Room". If the box contained any glass, I made sure to write "FRAGILE" under the labeled room.

Note: To save any extra cost, use clothing and towels to make sure items aren't moving in your boxes. Please secure your items! Or else do not complain if anything breaks!

Extra: OnTrack also provided FREE wardrobe boxes for my move. Super awesome, I was able to hang all my clothes on their boxes and didn't have to remove any hangers.

OnTrack was so fast. On the morning of the move, Alejandro and Miguel assisted us with the move. Let me tell you, they showed up at 8:25am the morning of the move. Started loading at 8:30am. They texted me they were on their way to the new place at 11:30am, and got to the new house by 11:37am. And took them 1.5 hours to unload all items into the room it belonged to. These two were so fast. Alejandro and Miguel were very professional, handled everything with care and made sure everything was ok before they left. I definitely would RECOMMEND this company and these two guys to do your move! I was impressed and never again will I move without movers.

In total, the move took 4.5 hours. I heard no complaints, from NO ONE. Alejandro and Miguel did their jobs just right. They deserve a raise for having to move up and down those stairs with all the heavy items (sofas, dining tables, heavy boxes that I over packed, etc.). Thank you again OnTrack and thank you Alejandro and Miguel for changing my perspective on hiring movers.

It was worth every penny.

I am so impressed with Ontrack Moving and Storage !

My parents were doing a big move (first one in 40 years) and hadn't planned to use movers initially. They had already done a lot of work, but we wanted to support them with professional help. The entire team was fantastic. They were able to get on site to help move within 24 hours of me reaching out.

Eduardo, victor, and Federico in particular were exceptional. They went above and beyond in their clear communication, making sure the right things were being packed and taken to the new home. They were efficient and kind, and we couldn't believe how much they were able to accomplish in one day.

Would recommend them for any move!

One word: awesome. Great communication all along the way. I interviewed 5 moving companies (courtesy of yelp), and I liked the way the handled the estimate, they met the best price I found, and were flexible for a last minute delivery date change with no charge.

* Very reliable (with quotes, and the pickup guys were exactly on-time).
* Professional and clean
* Handled with great care all pieces
* super nice

Hats of the entire team for their support (Sam, others), and to the amazing movers Antonio and Juan for a job well done.

Excellent response time, service and followup! I would definitely use Ontrack the next time I might be moving!

This company was excellent. The two movers were really professional and didn't damage anything they moved or ding anything at our new place. Will definitely hire again.

From getting a quote to follow up with their agents to the actual move, everything was very smooth.

Tony, Javier and Cello were incredibly professional.
The move happened very fast. They packed everything very well. No damages whatsoever.
Great pricing.
Highly recommend!
Thank you guys.

Great moving experience! They were efficient, fast and very nice to work with.
Made a stressful situation much easier!

I cannot recommend this company highly enough! We hadn't moved in 22 years and from beginning to end OnTrack was terrific! Dylan and Leo in booking were professional, communicative, and knowledgeable. The 3 teams we used for each of the 3 moves we made this summer were careful and efficient. Mariela in Accounting was proficient and accurate.

We moved our 3Bd/2Ba home into storage for 3 months. We had packed everything ourselves but the OnTrack team finished the job with wardrobe boxes and heavy duty plastic wrap and blankets for the furniture. Several pieces were vintage and required extra care. No problem. The workers packed and wrapped with skill and obvious experience. After everything was moved and stored in OnTrack's very affordable vaults in Hayward we received timely billing.

Next, we had some outdoor heavy cast cement pieces which also had to be moved into storage after we finally were able to arrange with our building for them to be picked up. Again, no problem for OnTrack. Everything was packed with great care and expertise and then stored.

Three months later, OnTrack was easily scheduled for our final move. They delivered all our belongings in a timely manner. We also used their disposal service for several mattresses and chairs. That was extremely convenient and well priced! Even with all these different moves the company was right there with us with courtesy, no damage and efficiency. These 3 moves were handled quickly, efficiently, capably and skillfully. And given the complexity I was extremely happy with the price as it was 1/3 what the other 2 movers I contacted quoted me. OnTrack is a superbly run company and I can't imagine using anyone else now.

Ontrack got it done! When I made the arrangements, the gentleman I spoke with was very thorough in disclosing everything I needed to know. I knew going in the estimate was low because I knew how long it would take them to drive between old and new location, so I factored that in and it ended up being about what I expected. They followed up with me via e-mail and text in the days before the move.

This morning, my crew of two showed up promptly at 8 AM, we were rolling in under two hours, and unloaded a little before 1 PM. They were careful with my things, very courteous and professional I could not have asked for a better experience.

Can't say enough good things about Ontrack. The booking process was easy. They sent someone for an in-person estimate and detailed out all the expenses ahead of time so I felt comfortable there wouldn't be surprise charges. They sent reminders ahead of the day of the move and the day of letting me know the movers were on the way. The 4 movers (Leonel, Carlos, Domingo and Frank) were very courteous and professional. They handled everything with care and were so efficient they actually came in under the estimated hours. Definitely worth the price- much easier and ultimately less expensive for me than one of those do-it- yourself pod services. I highly recommend.

My experience with OnTrack Moving was not good and was more like OffTrack Moving. The move was going fine for the most part. What did not go well was the final billing and exit experience; we did find minor damages to our furnishings (small tear in sofa and small scratch in our new love seat). What was inflated was the charge for one-time use moving / packing material. Originally we received a quote for $80 and the final cost was $280 (more than 3X higher). I did contact office before paying but the personnel simply said these estimates are a shot in the dark. Understandably estimates may be rough here but this was 3X off and I did provide an upfront list of items to be moved. I do believe this was not a shot in the dark; the estimate is expected to be much closer to actual amount. In any case, I do not plan to be a repeat customer and would not recommend to anyone in my circle.