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Trust Ontrack for Your Next Move
Choose Ontrack Moving & Storage for a stress-free… read more
We specialize in Out of State Moves - Interstate
Discover the unparalleled excellence of our Moving… read more
Do You Need Storage?
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We Provide Storage Services!
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Review Highlights
“Jerome and his crew, Gustavo, Santos, Ivan, Javier, Bruno and Joel were fast, extremely polite and good humored.” in 73 reviews
“Eduardo and Edgar are such a credit to their profession and I hope management realizes their value and dedication to their company.” in 48 reviews
“Mildly freaking out, I call dispatch at Ontrack (Sam) 5 minutes before their office closes for the day.” in 48 reviews
About the Business
Business owner information
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Paul H.
Ontrack is a Full service moving company that provides the best movers in Bay Area. Our full service movers can provide you with packing services & unpacking services. They are extensively trained to deliver the most efficient, trustworthy and awesome moving experience in the industry! whether you need office movers, commercial moving services, piano movers or the best interstate moving company we have your relocation needs covered.
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Ask the Community
Q:
Need to move a hot tub to 15 miles away? Is this something you do?
A:
Q:
Do you go to VA? I need to move from 94089 to 22314
A:
Hi Kiesha. Unfortunately, Virginia is outside of our current operating range. As of right now we only service as far as Texas.
Leo H., Business Customer Service
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Overall rating
742 reviews
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- Catherine B.San Francisco, CA063Apr 17, 2024
1000 Stars!
Hired Ontrack last minute after the movers I had scheduled failed to provide proof of insurance required by my building. Ontrack fit me in last minute (less than 1 week notice) and dispatch was very professional, well versed in SF condo building insurance requirements, and extremely responsive with the documentation my building required.
Scheduled an 8am-10am arrival window, movers arrived just after 8am ready to go. Wrapped all of our furniture with care, called out specific materials (like my marble tabletop and lamps) that would be extremely fragile - wrapping and labelling as such - they clearly knew what to be extra careful with though they were careful with everything.
Arrived at new building, unloaded ~10% of our belongings and then we realize the ELEVATOR HAS STOPPED WORKING (no fault of the movers - a freak occurrence due to a recurring faulty part, we learned afterwards). This was a 7th floor move-in. No idea if and when elevator repairperson will come (it's a Saturday afternoon) and what the timetable looks like for repair.
Mildly freaking out, I call dispatch at Ontrack (Sam) 5 minutes before their office closes for the day. He stays 30 min overtime on a Saturday and finds 3 extra guys last minute to send over to help us (we had 2 to begin with). He lets me know the group of 5 will start lugging our items up the stairs to FLOOR SEVEN until the elevator is fixed OR until all of our belongings have made it up to our condo. Though they also gave me the option of storing our belongings overnight in the truck, Ontrack was willing to do everything possible to get the job done that day. The movers were extremely professional, started trekking dressers, sectional pieces, boxes up the stairs with no complaints despite the fact that no one signed up for a 7th floor stairs-only move-in.
Above and beyond service and care from dispatch and the movers themselves. We are so appreciative and will be a lifelong customer - thank you again Sam (dispatch), Movers Sam & Carlos and rest of the team who came out at a moment's notice on a Saturday afternoon to help us out!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Apr 19, 2024
Wow! Thank you so much for your glowing review! We're so glad that we could step in last minute and provide you with the service you needed. It's wonderful to hear that our team went above and beyond to ensure your move went smoothly, even in unexpected circumstances. We truly appreciate your kind words and look forward to serving you again in the future!
- Claire G.San Francisco, CA347748Aug 16, 2024
I am so impressed with Ontrack Moving and Storage !
My parents were doing a big move (first one in 40 years) and hadn't planned to use movers initially. They had already done a lot of work, but we wanted to support them with professional help. The entire team was fantastic. They were able to get on site to help move within 24 hours of me reaching out.
Eduardo, victor, and Federico in particular were exceptional. They went above and beyond in their clear communication, making sure the right things were being packed and taken to the new home. They were efficient and kind, and we couldn't believe how much they were able to accomplish in one day.
Would recommend them for any move!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Aug 26, 2024
Thank you for your kind words about Ontrack Moving and Storage, your trusted Bay Area movers! We're delighted to hear that our team could assist your parents with their big move, especially on such short notice. It's not every day you move for the first time in 40 years, and we're glad we could make that experience smoother for them.
Eduardo, Victor, and Federico are indeed exceptional, and we're thrilled they went above and beyond in ensuring everything was packed and transported efficiently and with care. Clear communication and professionalism are our top priorities, and we're glad that came through during the move.
We're honored to have earned your recommendation. If you or anyone you know in the Bay Area needs reliable movers, Ontrack Moving and Storage is here to help! - May 3, 2024
One word: awesome. Great communication all along the way. I interviewed 5 moving companies (courtesy of yelp), and I liked the way the handled the estimate, they met the best price I found, and were flexible for a last minute delivery date change with no charge.
* Very reliable (with quotes, and the pickup guys were exactly on-time).
* Professional and clean
* Handled with great care all pieces
* super nice
Hats of the entire team for their support (Sam, others), and to the amazing movers Antonio and Juan for a job well done.Helpful 10Thanks 2Love this 7Oh no 1Business owner information
Leo H.
May 5, 2024
Wow, thank you so much for this amazing review! We're thrilled to hear that you had such a positive experience with Ontrack Moving and Storage.
It's fantastic to know that our communication throughout the process was appreciated and that we were able to meet your needs, from providing a competitive estimate to being flexible with your delivery date.
We're incredibly proud of our reliable and punctual team, and we'll be sure to pass along your kind words to Sam, Antonio, Juan, and the rest of the crew. They work hard to ensure that every move goes smoothly and that your belongings are handled with the utmost care.
Thanks again for choosing Ontrack Moving and Storage for your move, and if you ever need our services in the future, we'll be here to help! - Mike D.Castro Valley, CA188517Aug 27, 2024
Excellent response time, service and followup! I would definitely use Ontrack the next time I might be moving!
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Leo H.
Aug 28, 2024
Thank you for choosing Ontrack Moving!
We are glad to hear you were satisfied with our services. We look forward to assisting with future needs.
Best regards,
The Ontrack moving Team - K B.Hayward, CA2431Aug 27, 2024
This company was excellent. The two movers were really professional and didn't damage anything they moved or ding anything at our new place. Will definitely hire again.
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Leo H.
Aug 28, 2024
Thank you for choosing Ontrack Moving!
Super glad to hear you were satisfied with our services. We look forward to assisting with future needs.
Best regards,
The Ontrack moving Team - Nicki KalantariSan Ramon, CA01Aug 26, 2024
From getting a quote to follow up with their agents to the actual move, everything was very smooth.
Tony, Javier and Cello were incredibly professional.
The move happened very fast. They packed everything very well. No damages whatsoever.
Great pricing.
Highly recommend!
Thank you guys.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Aug 28, 2024
Thank you for the feedback, Nicki
We are glad to hear you were satisfied with our services. We look forward to assisting with future needs.
Best regards,
The Ontrack moving Team - Nancy E.Monta Loma, Mountain View, CA09Aug 7, 2024
Great moving experience! They were efficient, fast and very nice to work with.
Made a stressful situation much easier!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Aug 8, 2024
Thanks you, Nancy! We're so glad to hear that you had a great moving experience with us. Efficiency, speed, and a friendly team are what we aim for, and we're glad we could make your move a little less stressful. If you ever need help again, we'll be happy to assist.
Best,
The Ontrack Moving & Storage Team - Gina D.San Francisco, CA03Aug 25, 2024
I cannot recommend this company highly enough! We hadn't moved in 22 years and from beginning to end OnTrack was terrific! Dylan and Leo in booking were professional, communicative, and knowledgeable. The 3 teams we used for each of the 3 moves we made this summer were careful and efficient. Mariela in Accounting was proficient and accurate.
We moved our 3Bd/2Ba home into storage for 3 months. We had packed everything ourselves but the OnTrack team finished the job with wardrobe boxes and heavy duty plastic wrap and blankets for the furniture. Several pieces were vintage and required extra care. No problem. The workers packed and wrapped with skill and obvious experience. After everything was moved and stored in OnTrack's very affordable vaults in Hayward we received timely billing.
Next, we had some outdoor heavy cast cement pieces which also had to be moved into storage after we finally were able to arrange with our building for them to be picked up. Again, no problem for OnTrack. Everything was packed with great care and expertise and then stored.
Three months later, OnTrack was easily scheduled for our final move. They delivered all our belongings in a timely manner. We also used their disposal service for several mattresses and chairs. That was extremely convenient and well priced! Even with all these different moves the company was right there with us with courtesy, no damage and efficiency. These 3 moves were handled quickly, efficiently, capably and skillfully. And given the complexity I was extremely happy with the price as it was 1/3 what the other 2 movers I contacted quoted me. OnTrack is a superbly run company and I can't imagine using anyone else now.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Aug 26, 2024
Thank you so much for your glowing review, Gina! We're so happy to hear about your positive experience, especially considering the complexity of your multiple moves over the summer.
It’s fantastic to know that Dylan, Leo, and Mariela provided you with professional and knowledgeable service from start to finish. We’re glad our teams handled your belongings, especially those vintage pieces, with the care and expertise you deserve. It's great that the storage and final move went smoothly, and that our disposal service added convenience to your experience.
We’re especially proud that we could provide such a high level of service at a competitive price. Your satisfaction is our top priority, and we’re delighted to have met your expectations across all three moves.
Thank you for trusting us with your move after 22 years, and for your kind words. We’re honored to have earned your recommendation, and we look forward to serving you again in the future! - L J.Alameda, CA170Aug 21, 2024
Ontrack got it done! When I made the arrangements, the gentleman I spoke with was very thorough in disclosing everything I needed to know. I knew going in the estimate was low because I knew how long it would take them to drive between old and new location, so I factored that in and it ended up being about what I expected. They followed up with me via e-mail and text in the days before the move.
This morning, my crew of two showed up promptly at 8 AM, we were rolling in under two hours, and unloaded a little before 1 PM. They were careful with my things, very courteous and professional I could not have asked for a better experience.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Aug 26, 2024
Thank you so much for sharing your positive experience with Ontrack Moving! We're thrilled to hear that everything went smoothly and that you felt well-informed and prepared throughout the process.
It's great to know that our team was thorough in disclosing all the necessary details upfront, and that the final cost aligned with your expectations. We're glad the communication leading up to the move was helpful and that our crew arrived promptly and worked efficiently to get you settled into your new location.
We're especially pleased to hear that our team handled your belongings with care and maintained a high level of professionalism throughout the move. Your satisfaction is our top priority, and we're delighted that we could provide you with the service you deserved.
Thank you again for choosing Ontrack Moving! Should you need our services in the future or know someone who does, we'd be more than happy to assist! - Julie M.San Jose, CA610Aug 8, 2024
Can't say enough good things about Ontrack. The booking process was easy. They sent someone for an in-person estimate and detailed out all the expenses ahead of time so I felt comfortable there wouldn't be surprise charges. They sent reminders ahead of the day of the move and the day of letting me know the movers were on the way. The 4 movers (Leonel, Carlos, Domingo and Frank) were very courteous and professional. They handled everything with care and were so efficient they actually came in under the estimated hours. Definitely worth the price- much easier and ultimately less expensive for me than one of those do-it- yourself pod services. I highly recommend.
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Leo H.
Aug 8, 2024
Wow, thanks for the amazing review! We're so glad to hear you had such a positive experience with Ontrack. It's awesome that our team, from the booking process to the movers Leonel, Carlos, Domingo, and Frank, made your move smooth and stress-free. We appreciate the recommendation and are so glad we could offer you a better solution than the DIY pod services.
Best,
The Ontrack Moving & Storage Team - R K.San Francisco, CA01Aug 16, 2024Purchased a Yelp Deal
My experience with OnTrack Moving was not good and was more like OffTrack Moving. The move was going fine for the most part. What did not go well was the final billing and exit experience; we did find minor damages to our furnishings (small tear in sofa and small scratch in our new love seat). What was inflated was the charge for one-time use moving / packing material. Originally we received a quote for $80 and the final cost was $280 (more than 3X higher). I did contact office before paying but the personnel simply said these estimates are a shot in the dark. Understandably estimates may be rough here but this was 3X off and I did provide an upfront list of items to be moved. I do believe this was not a shot in the dark; the estimate is expected to be much closer to actual amount. In any case, I do not plan to be a repeat customer and would not recommend to anyone in my circle.
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Leo H.
Aug 26, 2024
Thank you for sharing your feedback regarding your recent experience with Ontrack Moving. We sincerely apologize for any inconvenience you encountered during your move. Your concerns are important to us, and we want to address them directly.
We are sorry to hear about the minor damages to your furnishings. While we take every precaution to ensure your belongings are handled with care, accidents can happen, and we regret that this occurred. We encourage you respond to the private message we sent you so that we can work towards a resolution.
Regarding the discrepancy in the cost of the moving/packing materials, we understand your frustration. Our goal is to provide accurate estimates, and while they are based on the information provided, there can be variations. However, we apologize for the $139 difference and we understand that is not ideal. We will review our estimating process to improve accuracy and transparency in the future.
We apologize that our response to your concerns was not more satisfactory. We strive to provide excellent service, and it's clear we fell short in your case. Your feedback will help us make the necessary adjustments to better serve our customers.
We regret that we were unable to meet your expectations and understand your decision not to use our services again. Should you reconsider in the future, we would be eager to demonstrate the improvements we’ve made based on your valuable feedback.
Sincerely,
The Ontrack moving team