Review Highlights
“I would like to share my great wonderful experience that my husband and I had with OVR during a weekend trip.” in 11 reviews
“only bus that went to Vermont for a day trip on my husband's birthday after another company we booked cancelled due to low reservations.” in 13 reviews
“These trips are definitely important to me and in the time of Covid, they are essential and safety is key.” in 2 reviews
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About the Business
Business owner information
![Photo of Jamie K.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Jamie K.
The OvRride team helps adventure seekers escape from the concrete canyons of NYC to the pristine peaks and beautiful beaches of America's North East and beyond. Our goal in mind; to OvRride the Everyday!
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Overall rating
108 reviews
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- Richard M.Manhattan, New York, NY062Mar 21, 2023
Very organized and friendly team at this place.
The staff and bus drivers are excellent.
The trip feels professionally run but still casual and fun.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jamie K.
Apr 3, 2023
Thank you for the kind words and happy to hear you had a great trip! Hope you can join us again soon
- Amber S.Brooklyn, NY045Feb 28, 2024
I can't recommend this service enough! I brought along three friends for a day trip to Hunter. Wasn't quite sure what to expect but was pleasantly surprised by how convenient, professional, and friendly the staff were. The bus ride to the mountain was super comfortable and the trip itself was well organized. Looking forward to booking more trips next season- 100% worth it, especially if I can avoid having to drive up to the mountains myself.
Extra: free drinks provided at the end of the trip on the ride back to ManhattanHelpful 0Thanks 0Love this 0Oh no 0 - Jan 22, 2023
Don't get me wrong, I sincerely wanted to like this company. As a New England girl stuck in New York for the time being, I was beyond excited to find a company that would take me to the New England mountains. Unfortunately, the journey there was terrible. The bus pulled over due to an electrical system failure three times on what was supposed to be a six hour journey. After a four hour stop in Connecticut by the side of the highway and a 30 minute stop at a Hannaford in Maine, we ended up getting to Sunday River at 2:30 AM instead of 8 PM. We were not offered any sort of refund or financial compensation for this experience. I also don't feel great knowing that I traveled hundreds of miles on a defective bus. The staff members were also refusing to offer reimbursement to folks who wanted to take other modes of transportation, such as Uber, to get to the mountain safely and more quickly.
We were late leaving on the way back because a group of people were slow to leave the hotel bar. This was despite many warnings at the bus would leave at 4:30 PM sharp. Of course, since the staff members were among the bar patrons, this was not seen as a problem.
Of course, the skiing was wonderful, but that had nothing to do with Ovrride itself.
I understand that accidents and breakdowns happen and are part of the way things go but when they take so long to get resolved and the company shows minimal regard for the customer experience people get rightfully upset.
I had a wonderful weekend skiing due to the facilities and staff members at Sunday River. However, the parts of my weekend that were facilitated by Ovrride were disappointing because I felt that my time was not valued.
Edit: The bus broke down on the way back, too. This time we got a replacement bus in roughly 2.5 hours. I have no idea why they insisted on using the same bus for the way home if it's so likely to be ineffective. Very poor judgement call.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Jamie K.
Jan 25, 2023
Hey Emma,
I do apologize that the bus issues caused an unpleasant experience over the weekend.
Upon breaking down in Connecticut, all signs pointed to a faulty throttle sensor aka the sensor that attaches to the gas pedal. Industry standard would be to simply send out a mechanic with a new part as it is a quick and easy swap. We did this and also had a backup bus come up just incase. The mechanic and backup bus arrived one after the other. Once the part was swapped out, the bus was running smoothly again and we continued onwards while the backup bus continued to follow us for about another 30 miles incase there were any more issues at which point there were none so we released the backup bus.
Upon our next stop, the system needed a slight recalibration which was done remotely via wifi but delayed us another few minutes. As this is not atypical of complex vehicle computer systems after new part install, this was not concerning and we continued the trip.
When the delay at Hannaford in Maine occurred was when it became apparent that although the new sensor was working there was still a disconnect in the electrical system that was preventing the bus from getting into gear. As you can imagine, getting a replacement bus in Maine late on a Thursday evening is not easy, and our backup bus had already returned to dispatch in the NYC area meaning it was quite a ways away. As we were only a couple hours away from Sunday River at this point, it was decided the best plan of action was to keep rolling if we could get the bus into gear as the issue was not much of a factor once the bus was in motion.
Our ultimate goal was to get everyone up to and checked in at Sunday River to enjoy an awesome weekend while we figured out the next steps for our return transportation.
We fell 1.8 miles short of our goal when the bus had to pull over on the access road at Sunday River. We were able to get all guests off the bus into the Jordan Hotel via shuttles in a timely manner while I personally stayed behind and helped move luggage off the bus and up to the hotel until 4:30am.
Over the course of the next couple of days we had a local mechanic come and work on the bus. With the bus repaired, multiple test drives were performed and the bus appeared to be back to full operation.
Although we had full confidence in our bus making the journey back to NYC, we wanted a contingency plan in place. We had a standby bus roll out to Connecticut just incase it was needed. This is not an industry standard as anytime a secondary bus is called into action it adds a substantial cost. OvRride, as a small business, needs to be judicious when making these kinds of calls as we already pass on a lot of savings to our guests and the cost of lift tickets and lodging has been rising faster than we have increased our pricing. However, considering the guest experience on the way to Sunday River a couple of days prior, we didn't want to take any chances.
As you already know, the back up bus did have to get called into action and luckily the delay in returning to NYC was mitigated substantially on Sunday evening as a result of our contingency plan being in place.
I also want to address the delay in leaving the resort on Sunday afternoon. A few guests were grabbing a bite before heading out. At 4:15pm I instructed everyone to close out their tabs so we could get rolling on time. They obliged but by 4:30pm some were still waiting on the staff to get their bills sorted. Although there should have been better planning by our fellow guests, the waitstaff taking over 15 minutes to close out checks is pretty unreasonable even if we were on what I like to call "Maine time".
This ultimately only caused a delay of a few minutes passed our targeted 4:30pm departure. We were then further delayed by a local Sunday River shuttle bus blocking us in with the driver nowhere to be found. Once the local shuttle moved we got rolling ASAP.
We appreciate your thorough feedback and I hope you appreciate me taking the time to give the above full play by play with explanation to the reasoning behind the decisions made.
Although bus breakdowns do happen, they are pretty atypical and having a bus breakdown after being given the stamp of approval by a certified mechanic and reconfirmed by multiple test drives is unheard of.
I am happy to hear that outside of the transportation issues you had a great weekend and hope you can give us another chance to show you the 5-Star experience we strive to provide all of our guests with.
Sincerely,
Matt P - Feb 9, 2022
I use Ovrride all of the time when I am going Snowboarding. I have done the Vermont trips as well as all trips in New York.
The way it works is you meet them at a specific pickup point at a certain time. You can choose Bus Only if you have season Pass, Bus and lift ticket if you have your own gear, Bus/Lift Ticket and Rental if you are new. Depending on the trip, they may stop off at a Station for you to go to the bathroom.
Pre-Covid they had many locations you could book group lessons for, but now I think it is only one or 2 locations.
Once they drop you off at the mountain, you will meet up with them at a certain time in the afternoon once the day is over. It differs by location. They will usually have drinks for you if you want along with some videos they play. I just wish they had non alcoholic drinks for those of us who don't drink.
The staff is usually pretty cool and chilled out, it's also a good way to make friends. I've made a few through here.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jamie K.
Feb 16, 2022
Thank you for the kind words and happy to hear you had a great trip! Hope you can join us again soon!
- Craig A.Brooklyn, Brooklyn, NY052Jan 14, 2023Updated review
Ovrride East always gets me to to the mountains safely. And gets me back home safely.
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Jamie K.
Jan 10, 2022
Thank you for the kind words and happy to hear you had a great trip! Let's keep the good vibes rolling. We will certainly take your feedback into consideration when planning our routes for Winter 2023 Hope you can join us again soon!
Feb 27, 2022Previous reviewI always get to and from any of the Mountains I go to safely. I just wish they would move the bus stop location from 484 Union Avenue. This is for the trips to Okemo Mountain in Ludlow, Vermont. And Stratton Mountain in Stratton, Vermont. And move to the corner of Atlantic Avenue and 4th Avenue by the Barclay Center. I believe the address used is 589 Atlantic Avenue, if I'm not mistaken.
I live in Sheepshead Bay - Brooklyn, New York. It would be so much easier for me. But at least the other mountains I go to they use the Barclay Center bus stop.
But they did accommodate me and another passenger last night, and dropped us off at the Barclay Center bus stop. That was so much easier for me. I'm old people.
Signed,
Craig Apelbaum.Jan 9, 2022Previous reviewOvRride East Coast the best as always. I`ve always gotten to and from all my destinations safely with them. Never a problem ever.
- Francisco R.New York, NY03Jan 14, 2024
Been on 3 trips with Ovrride (2 in 2023 and 1 in 2024). All terrific, and exactly as described! Friendly, chill staff. Great, easy way to get out of the city for a day trip. I'll be back again soon!
Helpful 0Thanks 0Love this 0Oh no 0 - Jan 16, 2022
Ovrride is relative comfortable and convenient for skiing and snowboarding day trips--especially for longer trips from NY--VT where it would be tiring to do the drives back and forth. I've been to Mountain Creek and Killington with the bus service and the best deals are in the rentals and lessons packages. You could bring your own equipment, but the price for the ride itself is a little pricey.
Overall, it's quite casual and the staff are generally great. The bus has mostly been on time for pickups and dropoffs, maybe a delay here or there because of traffic but usually reliable. The bus on my most recently trip could've been a little cleaner though--there were very noticeable crumbs on multiple chairs and parts of the seats that was a little icky. There were a few faults with the bus as well (bathroom stopped working, PA system not working well, chair seat didn't recline, etc) but the staff did their best to accommodate and made rest stops along the way.
There were snow sports movies playing during the ride and back but I personally wanted to just rest since it was very early morning + late night. The screens are sometimes a bit bright so having an eye mask if you have light sensitivity might be worth bringing just in case.. After Killington, some alcoholic beverages and just about 1 non-alcoholic beverage (wish there were more non-alcoholic options!) was given out to everyone along with some small swag. Would definitely look to booking with Ovrride again, hopefully there will be additional improvements made in the near future!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jamie K.
Jan 31, 2022
Thanks for your review - Hope you can join us again soon!
- Emory S.San Antonio, TX01Jan 9, 2024
Such great vibes, and so easy! I spontaneously booked and OVRRIDE ski trip. I felt as though it was super reasonably priced and incredibly easy to do. The crew was super friendly, and Aiden was a great lead. 10/10 am doing again
Helpful 0Thanks 0Love this 0Oh no 0 - Paavan B.Cambridge, MA13Mar 6, 2023
What a deal! Used OvRride for the first time on a trip to Catamount and everything went smoothly. It was really nice not having to worry about getting there or handling the tickets, rentals, and lessons. On top of that, the guides went the extra mile to get us cold drinks for the way back! Highly recommend, the folks that run it are clearly super passionate about skiing, super friendly, and their enthusiasm is infectious. You won't regret it!
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Jamie K.
Apr 3, 2023
Thank you for the kind words and happy to hear you had a great trip! You're right, we love getting out to the mountains as much as you guys do and we are happy to share that passion with out guests. Hope you can join us again soon!
- J S.Douglaston, Queens, NY03Jan 28, 2023
Took the bus to Belleayre. Nice, clean bus, safe driver and 2 fantastic guides AKA Ron and Dana. This was my first time going with Ovride, already planning the next one.
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Jamie K.
Feb 7, 2023
Thank you for the kind words and happy to hear you had a great trip! Hope you can join us again soon!
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