Pacific Car Rental

HIGHLY FRUSTRATED!!!
Needed a last minute rental on a Saturday and had been calling places since 10:00am. Most rental places didn't have a car available and other places were closing...so I was really relieved when Pacific Car Rentals in Alameda told me they had a car and would wait for me to arrive, keeping in mind trading house are until 1pm on Saturdays. I ordered my Uber from SF and called them to tell them I was on my way and would be there 12:30, again he said he would wait for me. Uber was a little delayed, so I tried to call them(shortly after 12:30) again to let them know I was coming, NO ANSWER. I sprinted a couple blocks to Arrive at their LOCKED UP doors well before 1pm. To make things worse, my battery died!!
Thank you Pacific Car Rental for WASTING MY TIME & MONEY

It has been very easy to work with Oswaldo at Pacific Car Rental. He has consistently been helpful, responsive, and able to offer an affordable price for car rental. He clearly outlines all of the requirements and makes sure you are happy with your rental agreement. He is very personable and friendly and it is great to work with him. I would recommend this local business for your car rental needs.

Rented a car from this company for the holidays . $400 deposit plus rental fee off 35.99/day with insurance. Rented it for 4 days and kept it an extra day . I was told the car could be returned after hours no additional charge. I return the car after hours and next morning was charged almost $200 to my card ! No one called or gave me any notice it would be that much extra . In the end ended up spending over 300+ ! Never coming here again !

I was looking for a rental car for the weekend of thanksgiving due to our vehicle braking down at last min. Called this place and SERIOUSLY the customer service was terrible. I called just to confirm they were open on Thanksgiving and the man responds "I answered the phone right." And just more rude comments. To include they want a 400 deposit for a not so great car. It is very unreadonable. We did not go with them because of the rude service and the high deposit.

We are so happy with our experience with Pacific Car Rental. We needed to rent a minivan to take my daughter and her friends on her birthday overnight trip. They had exactly what we needed at the price we were looking for.

Oswaldo was very friendly and helpful and even let us pick which one of his minivans would work best for us. He made sure that we understood all of the policies beforehand so there were no surprises and made the entire transaction very easy.

I love supporting a small, local business. We have definitely found our new car rental spot! Thank you, Oswaldo!

I typically don't give blistering reviews but my experience at Pacific Car Rental in Alameda really deserves the lowest rating possible. I was willing to give this location a try in my effort to spend locally but the situation went downhill rather quickly.

After the manager, Oswaldo, asked me what type of car I would like to rent, he mentioned that he "would have to see" because some of the cars were being worked on. Not good. Then, he asked me about using my personal vehicle insurance. I declined and asked to purchase additional insurance through his company because I was wary of using my insurance to cover a HOOPTY. I imagined the engine falling out as I was driving and, then, having Oswaldo submit a claim via my personal policy. I am too much of a savvy businesswoman for that type of nonsense.

Finally, he asked to copy my license and credit card. I declined because a photocopy of the front and back of my credit card, essentially, will allow someone to make purchases even without having the card itself.

I would suggest that everyone avoid this DUMP and take public transit!!!

I have used Pacific Car Rental three times in the past few years. I have always dealt with Oswaldo, who is absolutely professional, courteous, and super helpful. Yes the cars are not brand new If you want that, go pay double at a national company. But they are clean and well maintained. Plus by renting her you are supporting a local business.

He worked with us when my dad was paying for the rental from out of state. He worked with us with a debit card.And now when BART is on strike and perhaps AC transit as well, he made sure we had a car so I could get my husband to work. They get 5 stars from me!

Super friendly, genuine and lowest price in car rental around the bay!!!

If you need to rent a cheap car around the bay area to drive around town then Olswaldo is your guy. If you are under 25 this place charges under $250 if u want to rent a car for a week for a really nice car.

I do not have any maintainence problem with the car like the other reviewers. They actually gave me a very nice and new car.

Give this place a try and you will not regret it.

Oswaldo was professional and organized. He very graciously drove me to and from the auto repair shop. Pacific Car Rental was also flexible when my auto repair shop made some changes to scheduling. The price was great and I enjoyed every aspect of the interaction. I wouldn't go anywhere else.

I've rented from here a few times, and living in Alameda makes the place very convenient.

What makes the good to adequate is they let me use a debit card without hassle and work with me on finding a car I can use.

Downsides is they don't have a huge fleet of cars, so sometimes they won't have my first choice in stock. Secondly, the cars are not as well maintained so they'll have issues like windshield wipers are old and won't fully clean the windshield. Or a missing dial on the radio.

All in all, a rental company that is friendly and I'll use again.