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Review Highlights
“Kevin's professionalism and dedication to customer service ensure a top-notch experience every time.” in 182 reviews
“Pacific Car Wash is the only place I can bring my car that makes me feel I couldn't do a better job myself.” in 48 reviews
“But the interior was spotless, the mats put back properly and the dash has just the right amount of gleam to it.” in 18 reviews
About the Business
Business owner information
![Photo of Kevin T.](https://s3-media0.fl.yelpcdn.com/buphoto/gDWO00F-KktVHimKvXt52A/90s.jpg)
Kevin T.
If You've Got The Time.. We've Got The Shine! 100% Hand Car Wash Custom Auto Detailing WE DO IT ALL! *Double Wheels *Trucks & Vans *All Custom Cars *Motorcycles *Boats & RV's Quick Polish (Hand Wax) & Sealant Clay Bar Shampoo Carpets and Seats Shampoo Rugs and Mats Leather & Vinyl Cleaning and Conditioning Polish Rims Headlights Restoration! Complete Interior Detail Complete Vehicle Detail
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Ask the Community
Q:
What is the best time to arrive on weekdays to avoid a long wait? Right at opening time? Thank you!
A:
M-Thurs Mornings before 9am Hope this helps! Have a wonderful day Kevin Pacific Hand Car… more
Kevin T., Business Owner1 person found this helpfulQ:
How much is it to get a car wash (interior & exterior) for a minivan (not detail)?
A:
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Overall rating
1150 reviews
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1 star
- Aug 4, 2024
The best money I spent on car wash!
Their detailed cleaning was impeccable. I used to have a car wash plan at other place but canceled it as they always missed spots inside of my car.
With my furry baby, my car was covered with dog hair that vacuum was challenging.
But today it was cleaned! They did remove the floor mat and inside and out!
Thank you so much! Will definitely come back!Helpful 0Thanks 0Love this 0Oh no 0 - Edmond H.San Francisco, CA287222Jul 16, 2024
I drive down from Redwood City, 30 miles away, to get my car washed here. Enough said.
For me, just getting a good quality wash without paying a lot is key. No weird scratches or scuffs, just a good basic hand wash.
They also have more high-end services.Helpful 1Thanks 1Love this 0Oh no 2 - Trixxie T.San Jose, CA8111924Jul 5, 2024
Thank you Kevin and the team for making my baby beautiful again! I came on a hot Friday at around 2pm Kevin asked me what were my concerns. I told him my 9 years old daughter spilled slime all over the rug, I need help cleaning that out! Honestly, no other car wash I've been to had the owner asked what was my concern about my car. It shows me that Kevin cares about his customers and wants to deliver!
It was about an hour wait not as bad as other places which was 2hrs+. In the waiting room there was an African grey bird that can talk! It was so cute! It kept saying hello to me until I sat next to it!
I am very satisfied about how much hard work his employees put in cleaning my baby! Everything was spotless!I would highly recommend Pacific Hand Car Wash to everyone! You will not be disappointed!Helpful 0Thanks 0Love this 0Oh no 0 - Jul 25, 20241 check-in
I cannot recommend this place enough. I've been to multiple locations and their service and quality has been consistent. I've recommended Pacific Hand Car Wash to multiple friends and they were all satisfied with the service!
I especially love this location because there are so manh shops nearby you can walk to while you wait to pass the time. They also have plenty of seating inside and outside for you to get some work done as well. Highly recommend!!Helpful 0Thanks 0Love this 0Oh no 0 - Jul 15, 2024Updated review
Today I took my car to Pacific Hand Car Wash and was pleasantly surprised by the less than an hour wait on a Sunday. Despite it being six months since my last wash, Kevin and his team did an outstanding job, making my car look brand new once again. Their meticulous attention to detail always impresses me. Kevin's professionalism and dedication to customer service ensure a top-notch experience every time. For exceptional car care, Kevin and his team at Pacific Hand Car Wash are unbeatable!
Helpful 0Thanks 0Love this 0Oh no 0Jan 28, 2024Previous reviewI've consistently chosen Pacific Hand Car Wash for their outstanding service, but the recent complete detail with a clay bar and ceramic sealant treatment on my Audi Q5 was exceptional. Their meticulous work elevated my car to a level of luxury and shine that surpassed all expectations. It's evident they're passionate about what they do. The addition of the clay bar and ceramic sealant is a game-changer, indeed. I also must highlight Kevin--his professionalism, knowledge, and helpfulness truly make a difference. He ensures that every detail is attended to with care. For top-notch car care, Kevin's your guy!
Nov 14, 2018Previous reviewI spilled some fish soup on the carpet and it soaked in. I was not able to get rid of the smell on my own. Kevin's team did a great job on the wash and was able to get rid of the smell. Great customer service and great service
- M L.Mountain View, CA032321Aug 12, 2024
Decided to come on a weekday so it wouldn't be the chaotic mess it appears on weekends. This was the wrong choice. There are only a few guys working so the basic service is quoted at an hour and fifteen minutes. I reluctantly agreed to wait, and chose the only comfortable-looking seat that isn't in the sun.
Within 10 minutes, a car gets parked within three feet from me and they start using some kind of extremely loud tool to clean it. This caused intense pain in my ears, so much that I had to rush away and find a seat on the (rather uncomfortable) wooden bench that lines the driveway. I've circled in red where my original seat was. Note that they had the entire rest of the parking lot in the photo they could have used instead...
Still ended up taking longer than quoted, and my ears are still ringing an hour later. Will not be returning. Note to management: if you take three times as long as other car washes, you need to provide a comfortable waiting area.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Kevin T.
Aug 13, 2024
Thank you for your feedback. We're sorry to hear about your experience. We’re reviewing our seating and service arrangements to make improvements. Your comments are important to us, and we appreciate you bringing this to our attention.
- Mar 19, 2024
Been going to these guys for years, usually pretty happy with the results.
This time I needed a deeper clean. Paid $310 for the full Deluxe Detail Wash ($60) plus the Pacific Detail Wash ($250) and left a cash tip. Process took nearly 4 hours.
The Pacific Detail Wash includes a full shampoo of the seats. I understand that the seats need to air-dry mostly and followed all instructions from the staff.
However, there were a ton of water spots and other residue left afterwards. I was hoping that these areas would have at least received a final wipe down with a dry cloth but the water spots were pretty stark afterwards.
Not sure if it's on me to clean those, but I did so. Just not sure if it's worth paying for the $250 extra wash in the future, so this is more a word of caution. Overall, the team here does good work besides that!Helpful 5Thanks 0Love this 0Oh no 1Business owner information
Kevin T.
Mar 19, 2024
Hey Eric,
Thank you for your continued support and for bringing this issue to our attention. I'm sorry to hear that your recent experience didn't meet your expectations due to the water spots and residue left on the seats. Our goal is always to provide a service that leaves your vehicle looking its best, and it sounds like we missed an important step in the detailing process this time.
I appreciate your understanding and efforts to address the issue yourself, but it certainly should have been taken care of by our team before you left. We'd like to make this right for you. Could you please contact me directly. We'd be happy to offer a complimentary touch-up service to ensure your seats and any other affected areas are properly cleaned and meet the high standards you've come to expect from us.
We value your feedback as it helps us improve our services. We hope to have the opportunity to demonstrate our commitment to quality and your satisfaction on your next visit.
Thank you,
Kevin
Pacific Hand Car Wash - Angela L.San Jose, CA1622910Aug 1, 2024
I just moved to SJ, and it's been a bit of a challenge to find a good, hand car wash, this place does an amazing job, a bit pricey and they took over a hour the last 2 times I went but so worth it! I usually run errands, have lunch nearby or go for a walk while I wait. Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Oct 17, 2023
Just came back from my first car wash at this place and I'm not impressed. $90 for a Tesla Model Y. I waited for an hour. They did clean the car but they didn't do a thorough job and for $90, you would think they would try harder. See photos of some of the disappointment. One of the windows was also still wet and I wiped it down myself, so i didn't take a photo. Some debris still on the car that I scratched off (not too big a deal for me), but the trim is really disappointing.
Update: Dropped another star because of the stain they made in the interior. I also noticed they didn't clean the center console, which only really needed a vacuum to it.Helpful 7Thanks 0Love this 0Oh no 0 - Daniel M.San Jose, CA10236Jun 13, 2024
I decided to bring my Carrera to this hand car wash on a Sunday afternoon, and the experience exceeded my expectations! Although there was a bit of a wait, it was understandable given the size of the business and the meticulous hand-washing service they provide. The quality of their work was outstanding, and they took excellent care of my car. I definitely will be returning.
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