Pacific Manor Hardware

Came here today to pick up an item and the older woman running the register was unexpectedly rude to me when I asked a question about a return. I wasn't even asking to do a specific return - just *if* it was possible to do one here if I bought an item at another location. In case you, the reader, want to know, only if she carries the same item and she is absolutely not going to give you a price higher than you paid or higher than she lists an item for. Clearly she has some baggage around this, but her rudeness to me about it was not warranted. Really it was just a question. Maybe the answer should be changed to "no, I'm sorry, you'll need to take it back to the location you purchased it at since we are independently owned." After she was rude to me, instead of apologizing, she tried to justify her response to me being "because some customers just don't understand".

In a small town where we have the choice of going to the Home Depot or the Hassett Ace across town, this woman would do well to focus on customer service with less harshness. I won't be back.

This is a classic hardware store. The staff is asked everything from how much bonemeal do I need for my roses, to how do I flare 3/8" copper tubing to operate my freezer's ice feature. It's a big kids toy store. Every key I've had copied works perfectly. They are willing to special order anything they don't have in stock, and they have rows and rows of specialty items, corks, specialty bolts and hangers that you can buy individually. The staff is professional and kind. It's what a small, community business is all about out. I'm five blocks away from a large box store chain, and I always drive the five miles to see these folks first. Support your local business, or you'll lose them. I appreciate Manor Drive, Pacifica Ace Hardware.

This is a very small hardware store. They have a pretty decent garden center and some beautiful house plants at better prices than most places around town. The staff members that I spoke to weren't very knowledgeable and couldn't answer basic questions about where things were.

If you're just looking to pick up the odd tool or garden supply this may be the place to go. If you need a fully stocked hardware store I would suggest going to the home Depot.

Pacific Manor Ace is 14 miles and 20 minutes from home and we pass numerous other hardware stores to get here but this is still "our" hardware store.

As small as it is, we always find what we need. Here's a partial list of the things we've picked up:

Plants
Plant containers
Potting soil
Watering can
Plant food
Moth traps
Batteries
Household light bulbs
Flashlight bulbs
Hand tools
Picture rail hooks
Picture hanging wire
Hand sanitizer
Hand soap
Extension cords
Furniture oil
Candles
Drain opener
Cleaning products
Candy!

Prices are not all that much more than the major hardware stores. You won't have to wander far to find help because there are always employees roaming the store, ready to provide service and guidance. My only complaint might be that the aisles are very tight and it can be a pain to get around if there are more than a few other customers in the store.

The three parking spaces directly in front turn over quickly. We've never had to fight for a space even on weekends, but when the school next door is out of session we've seen others park there (attempt at your own risk).

Long story short, it's worth a short drive for easy shopping with good service. No need to traverse the Home Depots of the world for everyday household maintenance needs...come here and get your shopping done quickly and painlessly.

For a small hardware store, this Ace has most things I need. Close to home and convenient for me. Friendly and knowledgeable staff are a real plus!

Sure, it's not Lowes or Home Depot and prices are a bit higher. That's okay for the convenience of getting things locally and quickly.

I just want to say that all of the employees that work at this hardware store are amazing. AMAZING!!Every single time I come into this place I am greeted by warmth and kindness and everybody just goes above and beyond to help me. It truly blows my mind to see that level of customer service because you rarely see it like this anymore. I just wanted to say thank you to all of you who've helped me make many, many copies of keys, find the perfect adhesive and fixtures for a Halloween costume, took the time to help me fix my clogged toilet, find a plant, a lightbulb, a grill.. I mean the list goes on and on. You are all are so wonderful and whenever I feel frustrated because I don't know how to take on a project I always know that my friends at the hardware store will help me.

A million thank yous and lots of love to all of you. I wanted to share this picture with you guys of the Halloween costumes I was able to make this year with your help. They came out so much better than I hoped and so much of that was because of you guys.

You're the best!

All the staff here are polite and super helpful. I've come in with a diy or fix-it problem and I walk out with useful and actual solutions. Not once did they ever try to sell me something I didn't need.

Don't be fooled, this store only looks small from the outside, they have just about everything you need and their hours are great.

This past weekend, I just picked up some paint supplies at a great price. Two young men answered all my questions, they were as polite and helpful as usual.

Even though I live in San Francisco, I come down to this ace location because the staff is always super helpful and the store is very organized and easy to find everything. I get my propane refills as well as normal household odds and ends here. Always a pleasant experience it's an extra two minute drive for me. However parking is much easier than with many other stores and I appreciate that convenience compared to the city when I have to take my car. I had a problem with a propane refill recently and the staff was able to exchange it without any hassle. Fast service and courteous as always. Thanks and happy holidays.

The staff here are all quite amazing and it looks like they have some new hires for the summer to help keep things running smoothly.

These people are paid to help us but for those of you arriving half an hour before closing time on a holiday, they are not paid to deal with your abusive behavior. I see you.

If you are having a bad day, don't take it out on these young folk. Some of them have only been there for a few weeks and your impatient anger is way out of proportion. Curb your expectations about what customer service is because it is not a therapy session nor is it a consultation or a chance for you, the customer, to hit on them.

The staff is there to help you find the section and product you need but you need to know a little bit about what it is you are looking for and how to use it.

Great place! Rather than head into the Sunset and fight parking meters and traffic I took a short drive into Pacifica.

This is a well stocked store with just about everything imaginable. I went onto the Ace website to verify stock, found street parking in front, and was in and out in minutes.

All store personnel were following Covid protocols and were helpful and very friendly. Will be going here instead of the Big Box stores!

It's right off Highway 1 with easy access.