Pacific Service Credit Union

This bank /credit union has always been fair to me. The loan officers Rand and sonjiin are the best. Call them if you need help

I came here last week for the first time ever to have a document notarized. This service is free for members with certain accounts. I have no complaints, and it was a pleasure coming here.

I had to come here because the other Pacific Service Credit Union I normally use, in Pleasant Hill, had their notary in training, so a nice teller there directed me to this location, which was only a few miles away. He said that all the managers here were notaries, so there should not be a problem at this location.

This first thing to note is it is in a corporate center off of Diamond Boulevard on Willow Way, which is a convenient location (near retail and the freeway). The grounds are well manicured, and it was like walking through a beautifully forested garden to get to the front door. There were things like bridges that crossed creek beds, tables with umbrellas, stone pillars, wood railings, and an assortment of plants! I loved smelling the freshly cut grass. There was also plenty of parking.

Inside, the location is different than most banks or credit unions. There are no barricaded windows. Everything is open, and the space is more quaint, smaller than what banks used to be.

The teller quickly saw me, and directed to wait for the manager, who was with another customer. I sat in a plush waiting area with four seats. I forget to check if they have wifi, but I'm pretty sure they do.

I noticed a free coin counter (think Coinstar) on the wall, as well as free shredding (limit one box). I used it in the past when it was a Coinstar at the old Pleasant Hill location.

After waiting a while for the manager, she came and greeted me and apologized for taking so long. She verified my ID, added a California notary form to my provided New York State one since she had to do that to meet her legal requirements, and took my thumb print at the end. It was a quick and painless process.

I was very happy how everything went, despite the wait.

The only thing I would recommend is a little bigger signage directing customers to the branch location. It is confusing, because they also have the Pacific Service Credit Union corporate headquarters here, but in another part of the building. But at the same time, larger signage would make the grounds look gaudier, and there was probably a lot of user error on my part, lol. The branch is located in the rear. I parked in the front, but it was actually fun walking through the beautiful landscaping to get to the entrance. The nearby retail locations on Diamond Boulevard have become known for crime (think The Veranda), but this location felt very safe, as it was a corporate area.

I want to come to this location again, as I loved it here!

I've been a member of PSCU for 44 years and they are without a doubt the best "bank" I've ever dealt with. I ve been going to the Concord branch for the past 3 years and they are the best. Frances Maurer is especially kind and helpful. I now have my checking, money market, and savings accounts with PSCU.

Best experience for Banking ever! Been using PSCU for fourty years. Checking, Savings, Loans and Investments. The best bar none. Personable employees and impeccable service.

I have had nothing but the best service at the Concord Branch. I have found the staff to be kind and eager to help. I want to recognize Frances and Cecilia for going the extra mile, greeting me by name and a smile. It's a pleasure to go into the branch knowing I will be taken care of with the best customer service.

I have been with a higher rated credit union in the area since 1994 and have had one too many unsatisfactory experiences there. I chose PSCU because they take zelle and are in my area.

So far opening an account at the concord branch was really fast and east. I started my application online and they were able to pull it up and complete it in the branch.

They've streamlined the process on their website for refinancing your auto loan with them, and even show you the products and rates you qualify for while you explore the website. They offered 5% less interest refinancing my auto loan than Patelco did.

Having a fresh start with a new credit union just feels great too.

Unacceptable customer service.

There is no immediate way to report a lost or stolen debit card and no immediate way to talk to anyone about a merchant problem.

I have been on hold for more than 10 minutes twice during business hours to report my debit card lost, still no luck.

I sent a message about the problem hours ago. Also no response.

And apparently they can't take responsibility. This employee has other complaints, maybe stop making excuses and address the issue?

They were my lender for I car I got more than 10 years ago and it was an ok company, now I decided to go with them again and I have regretted every single minute of it. Complicated, slow, misplaced checks, not clear, etc etc... company in general is bad. Safe yourself a headache and get something better

Stinks sucks they let me open an account and then when I put money into the account they close my account told me I had to wait 10 business days for them to send me a cashier's check and then five additional business days for it to arrive would not tell me why they close my account would not give me any information or reason for doing so and left me stranded with no money for 2 weeks still haven't got it actually