Review Highlights
“We are grateful to PTC for their service and we consider Alex and Julia to be professional friends.” in 5 reviews
“We have been using Pacific Towncar since 2000.” in 2 reviews
“The booking process was very easy and the price was very reasonable in my opinion.” in 3 reviews
Location & Hours
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About the Business
Business owner information
![Photo of Alex M.](https://s3-media0.fl.yelpcdn.com/buphoto/6_ot8Hjt0BTyQusIgSX-vg/90s.jpg)
Alex M.
Pacific Town Car is a family owned company that specializes in luxury personal and business black sedan transportation. We are licensed to operate in San Francisco and all of the surrounding Bay Area cities. Pacific Town Car prides itself in the fact that it provides high quality professional personnel and excellent economic rates. We use only the latest model Town Cars, which are always spotlessly clean and ready to serve you.
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Overall rating
32 reviews
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- Jason B.San Francisco, CA434775May 5, 2014
What a ride.
Thanks Armin: https://www.youtube.com/watch?v=yOiZxVwrxcc
Thanks Alex: Safe and quick ride back to San Francisco after the show. Driver was early and texted to let me know he had arrived and proceeded to wait right outside the venue.
It was a five star experience all night long.Helpful 2Thanks 0Love this 0Oh no 0 - Judy K.San Francisco, CA1210Jun 24, 2023
I have used this company for about 15 years. Their cars and servive is outstanding, I trust and depend on their flexibility and on-time service.
Judy KimballHelpful 0Thanks 0Love this 0Oh no 0 - Wayne C.San Anselmo, CA06Aug 31, 2023
We had used Pacific Town Car for many years without issues. However, most recently we spoke with "Michael" there to reserve a ride from Marin County to SFO and return, for flights to and from Hawaii. "Michael' pulled our file and confirmed our address and cellphone number and confirmed that their driver would pick us at 6:45 am on the agreed date for a 9:00 am flight.
At exactly 6:45 am on flight day I received a phone call from the driver, asking whether 21st street was our cross street because he couldn't find our address. I asked him where he was, because there is no 21st street here (oof anywhere in Marin as far as I know}. He replied that he was in Oakland, not in Marin County. I then had to get all of our things into our car and head to SFO in rush hour traffic and fog. Fortunately we made the flight, barely. En route I called "Michael" and told him what had happened. He was unapologetic, saying that he hadn't been told by the driver and that the driver must have been confused or been given the wrong address. When I told him to cancel our return pickup since we obviously had our own car at SFO, he just mumbled "yes, I guess I should cancel."
In the past both Pacific's dispatchers and its drivers seems to be Russian, but spoke perfect English, and were excellent in all respects. Neither Michael nor the driver this time were either Russian or remotely alert. I don't know if the company has changed hands, but it certainly has changed its performance. Never again.Helpful 0Thanks 0Love this 0Oh no 0 - Jeffrey P.Burlingame, CA064Jun 3, 2022Updated review
Made a reservation on May 26 for June 3. Received a confirmation. On June 3, no driver. So we are running late for our evening event. Inexcusable. It is one thing to provide poor service. It is much worse to provide no service at all.
Helpful 1Thanks 0Love this 0Oh no 0Feb 15, 2020Previous reviewWe have been searching for a limo service that does not have the hideous Escalades or even worse the Chevy equivalent, with a driver that knows something other than what Google tells them. Pacific Town Car has exceeded our expectations and their prices are more than fair. We have ditched the other services we used to use. This one is by FAR the best.
- Anna F.Kentfield, CA90849Aug 1, 2018
We have been using Pacific Town Car for over 20 years. We have enjoyed watching them grow and become the successful and fabulous company they are today. They are always on time (or early) and their cars are meticulous and updated continuously. Their rates are more than competitive and their service excellent. We are grateful to PTC for their service and we consider Alex and Julia to be professional friends. We are delighted to use the services of their company whenever we can.
Helpful 2Thanks 0Love this 0Oh no 0 - Dhanya C.San Francisco, CA02Apr 6, 2021
Was able to book a car with a car seat within an hour of pickup - a total savior!!! Quick, easy, professional service with driver who didn't need to constantly look at his phone to get from point a to point b! Would definitely use again.
Helpful 0Thanks 0Love this 0Oh no 0 - Cole G.Brentwood, CA0198Mar 10, 2019
Max was helpful via e-mail for planning our trip. The driver was early and helped us load luggage. Only downside was I was charged $6 tolls despite travelling in the non-toll direction on the bridge and the vehicle was slightly dirty (there was a baby bottle top sitting in clear view on the floor below me, etc.).
Thanks for the trip!Helpful 1Thanks 0Love this 0Oh no 0 - Phil G.Brooklyn, NY0326Aug 11, 2017
These guys are great - easy to book online, courteous on the phone, and a fleet of new, immaculately clean cars. I mean you could do surgery in these things, although I assume that's frowned upon. The drivers are ideal - safe, polite, efficient, and happy to adjust anything, even very nit picky requests about AC which I generally have. Mine even had a shade set up on the appropriate side given the long ride from San Jose to SF. It's not the kind of service you call when you need a car in 5 minutes, but it's definitely the place to call when you want someone to show up on time in a spotless vehicle and peacefully take you to wherever you're going.
Helpful 1Thanks 0Love this 1Oh no 0 - Michael R.Twickenham, United Kingdom120Mar 1, 2009
These guys are great. I have been looking for a town car service in san francisco and could not find one which was reliable enough. Whilst the booking process is a bit clunky, the service on the day is great. Pick up at the door was 5 minutes early. Car was immaculate. Driver was clean and well presented. And the drive was smooth.
Price - same as a cab.
Why not I say!?Helpful 3Thanks 0Love this 1Oh no 0 - Lisa L.San Francisco, CA09Oct 30, 2019Updated review
I've used PTC for at least 20 years, and consider them to be the best. Always prompt, always courteous, always immaculate cars and competitive pricing. Even with messed-up travel plans, Max (the owner) and his crew are unfailingly on top of things, patient and pleasant. How lucky I was to find one of their flyers on my front doorstep years ago!
Helpful 0Thanks 0Love this 0Oh no 0Mar 22, 2013Previous reviewI have used Pacific Town Car service for over ten years. They are always prompt (usually arrive early), courteous and professional. I use them primarily for airport transit but have had them provide service as far away as Stinson Beach, and have been unfailingly pleased. I would agree with some other reviewers that email booking is sometimes easier than phone, but that is a small quibble. Clean, comfortable, reliable service at a very reasonable cost.
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