Papé Kenworth
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Bumper repair
Auto steering and suspension repair
Commercial truck repair
Auto frame testing
Rear-end damage
Commercial truck dealers
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About the Business
San Leandro Papé Kenworth is your bay area source for new and used semi trucks including, heavy duty trucks, medium duty trucks, sleeper trucks, and vocational trucks. As a full-service Kenworth dealer, we offer truck repair and truck maintenance. We also offer an extensive inventory of TRP trucks parts and offer on hand, stocked popular parts to maximize your uptime. Looking to lease a semi truck, rent a semi truck, or finance a semi truck? Let us help. Call or stop by our dealership location in San Leandro, CA today!
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- Joe G.Petaluma, CA2910088Jun 15, 2021
Dropped my brand new 2021 truck off to this location 3 and a half weeks ago for a battery drain warranty work. It's been sitting there and nothing has happened, no update I call every day and get they are short on staff, asked if I can move to a different KW service as it's a brand new 2021 under warranty and they want me to pay for it... I'm loosing money having it sit.
Helpful 0Thanks 0Love this 0Oh no 0 - Marcelo L.Orinda, CA08Apr 4, 2021
First they charged me $500 for a diagnostic and then $3,000 to fix the truck, than they sent me three change orders for the work in a total of $13,000. When i said no for the last change order, they sent my truck back with out fixing the problem or putting all the parts back that they have removed.
I felt that they were doing "try and error ", not very professional.
I paid close to $8,000 basically for nothing.Helpful 2Thanks 0Love this 0Oh no 0 - Jan 18, 2012First to Review
As we all know California is adopting Stricter Diesel emission laws. So the company I work is retiring all of there old Diesel Trucks . I have had my previous Work Whip a Freight liner since it was new and it has served me well. My Freight liner was retired at the end of 2011.
The Company I work for is replacing the old fleet of Freight liners with 3 different brands Freight liner, Volvo and Kenworth. The reason that the company didn't go all Freight liner is that they couldn't meet the deadline set . Of all 3 brands ordered 10 are Kenworth T660 .
The Kenworth are the most expensive of the 3 ordered $10,000 more than the other 2.
I was lucky to be assigned a Glacier White 2012 T660 Kenworth as my new Work Whip. Its like driving the Lexus of the Truck world.
The T660 Features a Set Back Front Axle for an Excellent and Tighter turning radius, Huckbolted Cab for a super strong Cab , HID Headlights, 3 Hole Gusseted Cross members for added Frame Strength, Piano Hinged Cab doors. Aerodynamic Steel Fairings , AM/FM/CD/MP3 Stereo, 40 Channel CB, Anti Collision Sonar, Air Ride Seats,Electric 5th Wheel Lock and a Digital Dash.
I received my new Work Whip with 99 Miles on it . It just turned 3000 Miles and I am quite happy with my new Whip.Helpful 8Thanks 0Love this 7Oh no 0 - Benjamin G.HILLTOP MALL, CA01May 15, 2019
Worst Kenworth service dealer you can take your truck to it's way better to take your truck to San Jose or Sacramento KW this guys are slackers and don't know how to work at all bad service took my truck to get serviced , A/c fixed and fix a leak I had , and also my fuel gauge didn't work ,truck was there for over 2 weeks came to pick it up paid $5000 for the the repairs and labor came back to my Yard and realized my Fuel tank was hanging by 1 bolt and then my transmission was leaking and then I had a big Coolant leak that my truck never had then my fuel gauge still didn't work had to take my truck back 3 times for stuff they forgot to install or put back I highly recommend not to go to this Kenworth dealer not the first time they have made one of my trucks worse but this is the last time they get my business.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Harry M.
May 16, 2019
Hello Antonio, we apologize for any inconveniences you may have experienced while at our San Leandro branch. Please contact our customer support team at customerservice@norcalkw.com. We would like to get more details regarding your experience so that we can address the situation. We look forward to hearing back from you. Thank you
- Dylan J.Patterson, CA1671Jan 4, 2018
Kenworth was great. Got me in and out quick.madison called me immediately good service
Helpful 0Thanks 0Love this 0Oh no 0 - Matt M.Sonoma, CA7521Feb 6, 2018
Not happy with this company. DON'T be their next victim.
I took my T2000 in to have a clutch issue looked at. Also, my electronic dash was not working and two knobs were missing off my dash. I got an estimate for $4,492 for a new clutch, which I probably could live with. However my estimate just to diagnose the dash was near $900. I decided to contact Twin Oaks Garage In Penngrove. Their estimate for a new clutch was $2,200, and they reasonably suggested that they would charge one hour to troubleshoot the dash, and simply order a new one and install it if it went beyond that.
When I went to Norcal kenworth to retrieve my truck, i was given a "discounted" bill of $556 which included $400.20 charge to "test for power at the dash and oem connector" and load test the batteries
I have a pretty solid mechanical background, and I now know this company is a rip off.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Harry M.
Feb 16, 2018
Greetings Matt,
Thank you for sharing your thoughts on Yelp. On behalf of NorCal Kenworth - Bay Area, we would like to apologize for any inconvenience that you may have experienced.
Our team focuses on providing great quality work with thorough inspections that can help provide the best feedback to our customers. After reviewing all the details of your repair order, our technicians felt it was necessary to further inspect the electrical wiring of the vehicle before replacing the dash on your T2000. In order to ensure safety and efficiency, before your truck left our facility, we felt we required more time to diagnose the extent of the issue.
If you would like to share further details on this matter, please feel free to email our customer support team at customerservice@norcalkw.com.
Thank you for your time and we look forward to hearing from you Matt. - Kyle C.Benicia, CA235611Sep 25, 2014
Norcal Kenworth is as good as it gets. Talk to Dave if you need a new truck! The service department is honest and they get 'er done.
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