Services Offered
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Apartments
Review Highlights
“The tour was thorough, and we took the full hour and more with McNeil and he didn't rush us.” in 8 reviews
“When I first called Park Merced to inquire about leasing an apartment I spoke to John and he was so kind and helpful!” in 12 reviews
“And Floren has been a constant source of assistance and problem solving since we first moved in.” in 4 reviews
Location & Hours
Amenities and More
About the Business
Nestled among 152 acres of outdoor space and parkland, adjacent to beaches, coastal trails, lakes and golf course, Parkmerced is a unique and vibrant San Francisco community. Our apartment homes offer more living space, indoors and out, with a mix of styles, sizes, floor plans, views and unique locations - so there’s a perfect fit for the way you want to live.
Ask the Community
Q:
When was the last time the apartments/townhouses were renovated?
A:
Parkmerced always keep their building inside and outside looking good, I Can't give the answer for main structures and appliances replacing, The windows had been replaced, the floors and walls are clean like new. Course, the buildings are old. More… more
Albert C.Q:
Does rent include utilities?
A:
Hey Brenda! I am happy to assist with this. We currently are not running a promotion that includes utilities with renting an apartment at Parkmerced… more
Mark R., Business Owner
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Overall rating
322 reviews
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- Stephanie D.Austin, TX79452Aug 9, 2019
After 2 years in Parkmerced, I can't really recommend it unless it's your only option. For context, we lived on the bottom floor of one of the duplex apartments near SFSU. We chose the apartment because it was the only one we could afford that would allow us to have our 60lb dog.
The Good:
Dog friendly and pretty nice grounds. I loved taking walks with our pup around the neighborhood.
The times we had folks come fix issues in the apartment, they were super friendly. We never had a negative interaction with the staff here.
Inexpensive and large for SF standards. We lived in a 1 bedroom, it felt really big and the living room got a ton of light from the large back windows. The kitchen and bathroom were renovated very nicely, the kitchen in particular had a ton of storage for such a small kitchen. Overall, I loved the look and layout of our apartment.
The Bad:
The mold... so much mold. I can't speak for the high rises, but our apartment had a serious mold problem, especially in the closets. A lot of our stuff was ruined from mold. We made sure there was space and didn't overstuff the closets. We ended up getting a storage unit just so we wouldn't have to use the closets. We got dehumidifiers and had 2-3 DampRids in every closet but nothing would keep the mold at bay. I understand that the location is damp, this is a common issue in SF, but it was extra bad. Apparently ours wasn't even the worst, the inspector who came before we moved out said he has seen whole walls peeling off because of the mold.
They will rip you off when you move out. The only way you will get your entire security deposit back is if you barely live in the apartment because the slightest scuff on the wall they will charge you for repainting the apartment. Ours was in really good condition, we of course had some scuffs on the wall from furniture, but in past apartments I've rented I wasn't charged for repainting because it was standard for them to repaint before re-leasing. Not the case for Parkmerced, they will charge you for repainting the apartment unless the walls are in pristine condition when you move out.
No heat and the water took over 5 min to get hot. When I complained to parkmerced about this, they told me it was because our apartment was "at the end of the line" so there wasn't much we could do. Our apartment was pretty frigid during the winter and I hate to think the amount of water we wasted waiting for it to get warm. I imagine the lack of heat definitely contributed the the mold issue.
Parking near SFSU is miserable during the school year. Unless you are willing to pay for one of their sketchy "garage" parking spaces, you have to deal with the street parking. During the summer it's perfectly fine, but as soon as the kids start at SFSU, parking is a nightmare between 8am-9pm. It would be great if there were residential only sections of the street parking.
The SFSU kids are insane drivers. The number of times I was almost hit by a car is insane. A person was actually hit by a girl on her phone, not paying attention, right in front of our block. I saw half of it on our front door camera. You have to be super aware when crossing the street, trust no driver.Helpful 4Thanks 0Love this 1Oh no 0Business owner information
Sarah C.
Aug 12, 2019
Hi Stephanie,
Thank you for taking the time to share your experience. Regarding your concerns we would welcome the opportunity to set up a call to discuss each and every one of the issues outlined above. If you can please send through a direct message with your contact information we will reach out to set up a meeting.
Many Thanks,
Sarah Cohen
Parkmerced Assistant General Manager - Hoii C.San Francisco, CA01Aug 9, 2024
Have a tour with Jonathan, he is really helpful, easy to talk to, answers questions professionally and giving me a lot of insight of the place.
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Mark R.
Aug 12, 2024
Happy to help schedule any time with Jonathan should folks wish to - thanks for the amazing rec, Hoii!
- Catherine ..San Francisco, CA05Mar 19, 2024Updated review
I am a longterm resident at Park Merced. I would like to commend Celena Carvajal, Resident Services Agent, for her service when I called with inquiries. She listened to me patiently, understood my issue and took action on my request. I felt heard. I very much appreciated her understanding and her help.
\Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Stevie C.
Feb 7, 2023
Hi Catherine,
We really appreciate you taking the time to highlight our wonderful Resident Services & Maintenance teams. Their work does not go unnoticed and we are glad you feel the same way!Jan 30, 2023Previous reviewI am a longterm resident at Park Merced. I would like to highly commend the Maintenance Department. I have had to call on them for various reasons lately. Each and every time, they have come to expertly take care of my problem. Sometimes, they are very busy and cannot come immediately, but they always come as soon as they are able. I have been helped by so many in Resident Services and the Maintenance Department. I can't remember all the names, as I have been helped by so many... Nate, Otis, Zena, Frank the plumber, Gus, Zena, Frank Mc Menony, Trina, Oswaldo and others in the Office. I would also like to give a shout out to the Landscapers. They work so hard to keep things looking beautiful in the courtyards and all around the property. Thanks to all of you. I appreciate your service.
- Jul 16, 2024
This review isn't for Park Merced, but for the lovely Director, Jessica Vathis. She has been so instrumental in answering all of our questions with such grace, professionalism and in timely manner. She makes sure to follow up and is consistent in her communication. PM is blessed to have her! Thank you Jessica!!
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Mark R.
Jul 19, 2024
Consider the amazing feedback relayed to Jessica, Nikki - thank you so much for your kind words! We are indeed lucky to have her here. :)
- jackie g.San Francisco, CA01Aug 29, 2024
Alvin was very helpful and gave me all the information I needed on my matter. It was a great experience and I enjoyed my visit , making it an easy and not stressful experience. Great environment and great person to be around. Ensured my needs were taken care of with his great customer service.
Helpful 0Thanks 0Love this 0Oh no 0 - Marina H.San Francisco, CA10169Jul 19, 2024
McNeil was amazing! Loved the pace of the tour, I loved the energy and expertise. Thank you!!!
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Mark R.
Jul 22, 2024
Happy to oblige, Marina! Thanks for your welcomed feedback and checking us out. Here for any other questions you have!
- Austin J.San Francisco, CA04Aug 19, 2024
Zoey, Chris, and Selena have been very helpful and friendly whenever I have needed help
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Mark R.
Aug 20, 2024
Happy to provide, Austin! Thank you for the great feedback - cannot wait to share with the team.
- Melissa L.El Monte, CA579Jul 3, 2024
Thank you Zoe for the resident service assistance today! Handled Uber credit needs and was quick!
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Mark R.
Jul 8, 2024
Happy to be of assistance, Melissa! Give us a call if there's any issues with the credits. :)
- Abdullah A.San Diego, CA591229Mar 24, 2024Updated review
THRY ARE SCAMMERS, you need to read about their old houses then decide. I really don't recommend this town houses or apartments (Parkmerced Apartments).
I signed a lease for a one year town house. Unfortunately, all houses have black mold everywhere.me My wife used to clean this mold every day, but it came back fast. I requested maintenance it takes them two months to show up. After they cleaned the mold, it came back again. I asked them to relocate me, and they refused.
It's like a scam they let you sign a one year lease. If you decide to break the lease, then you have to pay for one year rent.Helpful 8Thanks 4Love this 2Oh no 4Business owner information
Mark R.
Mar 21, 2024
Thank you for providing us with your feedback and experience, Abdullah. We always take any element of exposure seriously. Upon learning about the moisture present in your unit, we did have our team and vendors do a thorough cleaning. This does not guarantee it will never return as moisture in units causes growth to occur. Most residents do not have this recurring experience and had you seen it again, we would have learned more about the functionality of the habitat that may be bringing in more moisture (windows/doors opened all hours of the day, etc.). We always respond as quickly as possible for these and do not show record of a two-month turnaround time on this. If you'd like to speak with us more about it, please call our Resident Services dept or stop in the office this week. Thank you again.
Mar 20, 2024Previous reviewI really don't recommend this town houses or apartments (Parkmerced Apartments).
I signed a lease for a one year town house. Unfortunately, all houses have black mold everywhere.me My wife used to clean this mold every day, but it came back fast. I requested maintenance it takes them two months to show up. After they cleaned the mold, it came back again. I asked them to relocate me, but they refused.
It's like a scam they let you sign a one year lease, and then you have to pay for one year. - Halona S.San Francisco, CA01Jul 5, 2024
I'm the only income of a family of three. I got a hanging flier on my door to get paid $1000. for a referral. I got a couple who pay's market rate. I did not receive my payment. I didn't get to speak to anyone except the desk person, and someone named Karen called me to say I was ineligible. I tried to contact cooperate and never heard back. This is an awful experience. I want you to know and be aware of this. I hope it doesn't happen to others. I have a ten year old and her birthday is coming up in July. I wish these people would give me what is owed. It's on the forms that the couple I referred.
Halona and PaulHelpful 2Thanks 1Love this 0Oh no 2Business owner information
Mark R.
Jul 8, 2024
Good morning Halona - thank you for your review and expressing your concern for the referral program. We would love to speak with you about this today and see where information may have been conveyed inaccurately or perhaps a step in the program we needed you to complete to be eligible. We're here during all office hours his week and you're welcome to come by the leasing office or Resident Services, whichever is most convenient for you. We hope to see you very soon - thank you again, Halona.
- Jeanette B.Oakland, CA47Dec 7, 2023
This review is particular for Frank who works in the maintenance department.
I am pleased to acknowledge the exceptional leadership of Frank Manager in the maintenance department. His commitment to ensuring that my home was safe for my son and was his priority. He got the job done in a timely manner and has phenomenal customer service!!!!!!! Frank demonstrated profound understanding what needed to get done and got it done with in a week!!!!!! Thanks again Frank for your phenomenal approach, respect support, and great customer service. My son and I were impressed with how fast you got our carpet repaired! Great work! We need more workers like you.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mark R.
Dec 18, 2023
We will be certain to share this wonderful account with Frank today, Jeanette! Thank you for providing such amazing detail and expressing your gratitude for his hard work .:)