Peninsula Irrigation
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Review Highlights
“Robert was quick and efficient; had a constant leak from a sprinkler head, which was diagnosed and fixed in 30 minutes.” in 13 reviews
“We discussed creative solutions for our planter beds and our lead tech, Junior, took time to explain our options.” in 4 reviews
“It was not an easy project since Nathan and his wonderful helpers had to trench up a hill to get to the house.” in 3 reviews
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About the Business
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![Photo of Robert P.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Robert P.
"Serving the SF Peninsula for over 45 years now! We specialize in residential landscape irrigation and custom lighting system installations and repairs. Our well-trained and courteous staff is happy to serve you."
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- Trevor N.Redwood City, CA02Jul 10, 2024
Brady and the rest of the team at Peninsula Irrigation are simply amazing.
They did a beautiful job designing a system that is right-sized for my yard, and completed the work with attention to detail. Pipes were painted to match the surfaces they ran over, and trenches were dug and filled such that you couldn't tell they had even been there. Each zone was properly outfitted to support the plants both existing and future, that we had discussed during the initial site visit.
When hot weather caused unexpected issues with joints in the system, they came out and repaired the system under warranty, no questions asked! Some of the best customer service I've ever experienced.
I cannot recommend them highly enough, if you're re-doing your landscaping, give them a call. You'll be happy you did.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Robert P.
Jul 10, 2024
Thank you Trevor- We appreciate working for you and it means the world to us that you’re enjoying your irrigation system!
- Robert L.San Carlos, CA21171Jul 14, 2024Updated review
I'm responding to the owners comment that:
"1. As is our custome, we fully disclosed our rates, service approach and the time needed to accomplish your project details ahead of all work done- and you agreed to them"
In fact, I was not given a quote and i did not agree upon the project details ahead of time, as far as cost. No way in heck i'd agree to $9,000 for irrigation work. here is my original review.
I needed a complete redo of my old irrigation, two separate systems, maybe 9 valves. All valves were replaced, and they replaced most of all of the irrigation lines. It was a lot of work. I have the following problems:
1. They didn't give me a quote for the work. So when the price was $9k, 3x what i was expecting, obviously it was shocking. It's also inexcusable. My wife yelled at me.
2. When they log 45 hours of labor at $160 hours, shouldn't they give you a break on the rate? I fully understand a 2 hour job with all the commute and stuff, but these guys were basically there all day.
3. They didn't bother adjusting the timers, even though some zones changed. Wasted a lot of water until i figured it out.
I could have paid a competent gardener for 2 months for the fee they charged me. I'm angry.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Robert P.
Jul 3, 2024
Dear Robert,
I'm sorry you feel this way and have to admit we are blind sided by this review when our private communications have been quite the opposite. Since you have taken this route, I feel an obligation to all of our customers to reply publicly.
1. As is our custome, we fully disclosed our rates, service approach and the time needed to accomplish your project details ahead of all work done- and you agreed to them.
2. We cannot give volume discounts on work due to the simple cost of doing business, not to mention that the work was professionally completed as agreed.
3. It is standard practice for us to adjust controller programming during all of our work.
I'm saddened we were not given the opportunity to make things right for you since we highly value each of our customers and work hard to establish and maintain good working relationships. We further hold ourselves to a very high standard of communication and workmanship on each project. We hope you will give us such an opportunity in the future.Jul 3, 2024Previous reviewI needed a complete redo of my old irrigation, two separate systems, maybe 9 valves. All valves were replaced, and they replaced most of all of the irrigation lines. It was a lot of work. I have the following problems:
1. They didn't give me a quote for the work. So when the price was $9k, 3x what i was expecting, obviously it was shocking. It's also inexcusable. My wife yelled at me.
2. When they log 45 hours of labor at $160 hours, shouldn't they give you a break on the rate? I fully understand a 2 hour job with all the commute and stuff, but these guys were basically there all day.
3. They didn't bother adjusting the timers, even though some zones changed. Wasted a lot of water until i figured it out.
I could have paid a competent gardener for 2 months for the fee they charged me. I'm angry. - DrinkMore W.CA, CA0181Aug 1, 2024
The crew was competent and fixed our irrigation problem with a malfunctioning valve. They are expensive ($165/hour per technician) but very well qualified
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Robert P.
Aug 1, 2024
Thank you for your review!
- Paul N.Sunnyvale, CA08Apr 3, 2024
Sorry but entered review for wrong company. Yelp sent me an email asking to post a review for this company and I thought it was the company that I actually used for work yesterday (name is similar). Sorry to all - but I used a different company yesterday to get the work done. Don't know why Yelp sent me an email for this company. Next time will check to make sure it is the right company before I post. Sorry again.
Helpful 0Thanks 0Love this 0Oh no 0 - Robert K.Los Altos, CA017Sep 27, 2023
After a days work and a sizable bill,They did not finish the job. It was suggested that we find a company to find our problem.
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Robert P.
Sep 27, 2023
Dear Robert,
We appreciate your business but feel that this review doesn’t provide enough context. We came prepared to spend several hours with multiple Technicians to repair a leak of unknown origin or size and actually stayed far longer than anticipated (for the entire day) in order to locate and fix the leak. I was personally on the phone with you during this process, answered all of your questions and was given your approval to proceed with full knowledge of the anticipated cost.
After our repair was made, another leak presented itself that wasn’t apparent before (this happened because the original, larger leak was now repaired). In order to help you save cost we provided the option of calling a specialized leak locator company to pinpoint the leak- in our experience a more cost effective approach. All of our efforts were in your best interests. We’re glad to have finished the job we were contracted for and are sorry that your system simply needed more repair work than anyone could’ve foreseen. - Paige S.Redwood City, CA011Jul 8, 2023
Fabulous company! I was referred to them from NextDoor and from my first call I knew they were good.
I called and left a voicemail. Robert returned my call within 24 hrs. I explained what my issue was and he assured me they could help. He explained that they were pretty booked but that he could squeeze me in next Tuesday. The next day I received an email that they had a cancelation for today (Saturday) so I grabbed it. I then promptly received an email confirming my appt and what their fees were.
Today, they showed up and I explained my issue. Well, I'm embarrassed to say, it was user error. However, since I was being charged for an hour of time, they went throughout my property, ran various tests on my sprinkler system, checked everything including valves etc and gave a clean bill of health. What they ended up doing today was their bi-annual service that they offer. I will be having them back in fall/winter to do another service check.
I highly recommend Peninsula Irrigation.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Robert P.
Jul 8, 2023
We are happy to help and thank you for your business Paige!
- George C.San Jose, CA17177126Nov 4, 2022
I did not work with them because I felt their fees were prohibitive for the size of my project. However, they were not unique in that respect. All the irrigation companies were in the same ballpark as what they wanted to charge. We are currently facing the highest rate of inflation in 40 years which is going to be followed by a deep and long recession. However, despite this reality, they all want to charge $75-$100 per hour for labor rates. I am not willing to pay those rates to dig a ditch and glue the plastic pipe together.
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Robert P.
Nov 4, 2022
Hello George- I’m sorry we couldn’t provide better pricing for you. We’ve actually worked incredibly hard to keep our costs and our customer’s down- in fact our labor rate has remained unchanged for a year now despite higher costs for our business to operate. We’ve done this to extend as much help as possible to our highly valued customers. We wish you the best on your needed repairs and hope the same for everyone as we face potential economic downturn in the future.
- B. Tamara W.San Carlos, CA03May 6, 2022
These guys are good at fixing problems but they charge a lot ( more than a high-priced lawyer or doctor for a sprinkler technician!!). And they often send two guys so you pay twice as much for someone who spends most the time watching the lead guy and fetching and carrying. They act like it is a minor job until you see the bill and the hours that they racked up and the owner refuses to reduce the amount. They tell me that the technicians don't get a commission but I doubt that.
So I recommend that people only use them in emergencies- in that situation, you don't mind paying the high prices. But avoid them for adjustment and installation ( $ 1000s for laying drip irrigation in a small yard!).
And to add insult to injury, the 12-month warranty has a lot of caveats that you only discover after they return and do work that should have been covered by the so-called warranty.Helpful 0Thanks 0Love this 3Oh no 0Business owner information
Robert P.
May 6, 2022
I’m sorry we have to charge what we do simply as a part of doing business in California. However, we always disclose our rates and work needed before any customer agrees to work- there is never any pressure to use our company for service nor do any of our technicians operate on commission. We also appreciate your compliments about the quality of our work.
- Sam C.Belmont, CA1662Sep 16, 2019
TL;DR - Horrible and expensive.
Here's the deal, hour #1 of visit #1 is *really expensive* (like working with a lawyer expensive), then after that every hour is reduced to just *expensive*. They bill in 5 minute increments from the time the van pulls up to the time it goes away. So when the tech answers a phone call, forgets a tool, or make a wrong turn, it's on your dime.
In my case, they left me with a faulty repair / home water feature. I called twice at 3:30pm and they didn't get back to me until the next day. Had to turn the water off to the house and I'm not sure how many gallons of water was wasted.
What did I get in return? An overbilled invoice and an apology. In fairness, the tech was a nice guy but I don't think Peninsula Irrigation (the company) did me right.
I will never use their service again.Helpful 4Thanks 0Love this 0Oh no 0Business owner information
Robert P.
Apr 8, 2020
We are very sorry for the bad experience you had with us. Unfortunately, our labor rates are what they are due to the cost of doing business- we would lower them if we could! However, we always disclose our labor rates and business practices ahead of any scheduled appointment with full transparency out of fairness to our customers (i.e.- billing for legitimate working time on site and never for travel or getting materials). We also deeply apologize for the faulty repair caused by a very random failure of a repair part that was used. This is not common by any means and we completely understand the frustration and anxiety caused by this experience.
- Jay K.Los Altos Hills, CA4072914Mar 22, 2021
Quick and knowledgeable on fixing an issue I had with my sprinklers. Great job Joe and Dominic!
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