Peninsula Pediatric Medical Group - Menlo Park

Five stars all around for this facility; it's too bad we never got one of those official clinic surveys. They have taken such great care of my two boys since we first brought them home as little 5 and 7 lb babies. They have helped us through the awful newborn phases and random daycare bugs, including a horrible round of RSV. Since I gave birth to my first son 2 years ago, I've met everyone at this clinic. No exaggeration: they are all wonderful. From the lactation consultant, Sheridan, to the triage nurse Ingrid, they have all made a positive impact on my experience as a new mom and beyond. They respond to messages quickly and in great detail; Ingrid will often call if needed to help guide you. I haven't met her in person, but she has been my guiding light for the past two years. MAs are also cool too; I feel bad for not catching their names but they've been so patient with scheduling and doing whichever procedures. Luckily I've had to only use the on-call number twice and I didn't have any issues. No one makes you feel like a dodo bird when you have a concern.

Dr. Kadon has a way of connecting with my rambunctious toddler that he actually doesn't hate going to the clinic. And Dr. Shahin must be one of the nicest people on the planet; she's like friggin' Mother Teresa. They have been our two primary doctors. I've had to book appointments last minute so I've also had Dr. Kaufman and Dr. Renschler; they're excellent so you don't have to worry if you can't catch your primary. Each doctor is awesome: not only do they take such great care of your kid, they also provide support and assurances to you as a parent.

Even with a screaming baby, you'll somehow leave this clinic feeling a little better than when you came in just because of how nice people are here. Your child is getting the best care available and the staff treats you with such grace and patience.

Both my boys have been registered with peninsula Pediatrics for the last three years.
Fortunately, we haven't needed too many doctor visits other than regular check ups.
We have had a few doctor changes and trouble getting appointments for the last few months but we let it go.

However my younger son had an asthma attack and we had to call emergency services (who were fantastic) we were asked to follow up with his regular doctor to check his wheezing and oxygen level as it was very low when he was in emergency.

I called at 8:30 (first caller according to the lady who answered) I asked for an appointment and was transferred to the nurse who heard me and refused to give me an appointment!
I was a bit taken aback and started explaining to her that it's very important that my son be seen.
She refused saying they had to keep appointments for other patients and it seemed like my son could wait.

Upon insisting I was further told that while I was arguing with her all emergency appointments had been filled up by other callers.
And eventually she said she double booked me with someone and maybe my son would be seen.

I am so glad I called other Stanford facilities in Menlo park and we changed our doctor and practice. My son was seen by his new doctor the same day and so thankful to the doctor as he was still wheezing a lot and they had to increase his medication

Would not recommend them. Very upsetting experience.
Radhika

Agree with the first reviewer. We have been with Dr Kaufman for almost 3 years and she is honest and empathetic. She understands parents POV and give useful and realistic suggestions. Nurser Ingrid is also one of my favs. They respond to emails fast. The weekend on call system seems sub-par though as it can take longer to respond and you won't get to talk to the staff/ped that you used to talked with.

Absolutely the worst (or nonexistent) after hours service. We tried to reach two times to speak with a nurse, one time it us 3 hours to get a call back--by that time we've already taken our daughter to urgent care, dropped off the specimen at the hospital and picked up the medication from the pharmacy. This time, I tried to call 4 times without any call back and the coordinator said we somehow got kicked out of the queue. Zero stars, do not recommend. We'll be looking for another primary pediatric care provider.