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BEST OF THE BAY AREA Heating & Air Provider 2024!
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BENEFIT YOUR HOME & OUR WOUNDED VETERANS!
Perfect Star will donate $10 to Semper Fi &… read more
Keeping Hearts and Homes Warm This Winter!
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Voted Best Heating & Air Company of the Year!
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BENEFIT YOUR HOME & HELP FEED FAMILIES IN NEED!
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Help a Deserving Neighbor Get a Free HVAC System
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BENEFIT YOUR HOME & OUR WOUNDED VETERANS!
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Review Highlights
“From our maintenance call with Gio to our install with Emmanuel and Danny this group of people is phenomenal!” in 56 reviews
“Gilbert, the rep they sent, provided us with all the necessary information we needed to make an informed decision.” in 38 reviews
“Juan and Ray fixed the broken furnace the next day and did not charge extra beyond the special tune up price.” in 38 reviews
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Chris D.
When it comes to AC Repair and Furnace Repair, Perfect Star Heating and Air Conditioning's motto is "We Keep You In Your Comfort Zone!" From the most difficult A/C Repair or Furnace Repair to simple maintenance (such as an AC Tuneup), Perfect Star specializes in repair, service and maintenance of your home's Central Heating & Cooling, Ductwork, or Indoor Air Quality / Filtration. Not to mention Perfect Star's unmatched equipment replacement and installations. Cities we service throughout Contra Costa and Alameda County include (but are not limited to): Alameda, Alamo, Antioch, Berkeley, Brentwood, Clayton, Clyde, Concord, Danville, Diablo, Discovery Bay, Dublin, El Cerrito, Hayward, Hercules, Kensington, Lafayette, Livermore, Martinez, Montclair, Moraga, Oakland, Oakley, Orinda, Piedmont, Pittsburg, Pleasant Hill, Pleasanton, Rossmoor, San Ramon, San Leandro and Walnut Creek.
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509 reviews
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- Roger H.San Mateo, CA012Jun 26, 2023
We had Jasper from Perfect Star Heating & Air Conditioning service our A/C and furnace today. Jasper was very helpful, professional and polite. After having dealt with a couple of HVAC servicers in the past, I was very happy to do business with Perfect Star today. I'm hoping that things will continue to be good going forward.
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Christina D.
Aug 17, 2023
Roger,
Thank you so much for the wonderful review. We value our awesome clients like you and look forward to working with you in the future.
Sincerely,
Christina Donzelli - Pavel K.Clayton, CA051Aug 10, 2024
After coming home from a 10 day camping trip and turning on our HVAC unit, our vents started to blow out insulation. About two months prior, Perfect Star replaced our neighbor's HVAC unit/ducts and we saw their vans parked outside so gave them a call (our neighbor also spoke highly of their work). Gio H. and Marcos H. came out to provided options (replacing ducting versus the whole system). Gio H. inspected our whole cramped crawlspace, found all the ducts on the ground with evidence of water damage, three disconnects and reviewed all the photos/videos with us (previous two companies did not put that much effort). Marcos H. came out and discussed replacing the whole system, was able to provide options and build us a custom package to meet our needs. We decided to swap our gas HVAC unit for an electric heat pump (anticipate transition to solar in the future). We also requested to move the unit from the crawlspace to the attic (explored previously by other HVAC companies and were told not possible). Marcos H. also provided reassurance to my wife of the cost to replace along with return on investment information (very knowledgeable and able to answer specifics/highly technical questions).
Martin J. was the captain assigned to lead our project. On day 1 we did a walk through and discussed the work needed to be done, expectations and concerns. Martin J. was very receptive and went beyond the scope of the work to assure customer satisfaction (pulling gas line from crawl space and previous unit electrical/hardware from crawlspace). Martin J. creatively built a hanging platform in the attic to increase room and movement as it was challenging to find a large enough flat space and still have a catwalk (see uploaded photo). Martin J. and his team (Bryan A., Martin H. and Wyatt S.) showed up on time, very professional and cleaned up at the end of the day. With the professionalism and attention to detail of Marcos H. and Martin J., we decided to also upgrade our whole house fan and attic fan. All work was completed in 3 days... Highly recommend Perfect Star and their team to anyone!Helpful 0Thanks 0Love this 0Oh no 1 - Sandra A.East Bay, CA11524Jul 25, 2024
I am extremely disappointed with Perfect Star. As a long-time customer, I've experienced both good and bad service, with the latter often involving attempts to upsell unnecessary services. However, recent events have prompted me to terminate my relationship with the company entirely.
Perfect Star charges a hefty $400 annual membership fee that supposedly guarantees priority service and maintenance. When it was time to renew this year, I requested additional time to schedule maintenance due to phone difficulties. I was assured this was fine. A week later, I called back only to be met with a series of errors: my account was missing, I was falsely accused of having an overdue balance, and the membership fee was suddenly marked as past due. As a result, my service was rescheduled for November, despite my attempts to explain that this was my regular annual maintenance.
To make matters worse, I was charged the membership fee without authorization or service provided. Despite multiple requests for a refund, the process has been unnecessarily drawn out.
The final straw was the complete lack of customer care. I was promised a call from a manager to resolve the situation, but never received one. It's clear that Perfect Star has no interest in retaining long-term customers or addressing their concerns.
*** I haven't yet received the promise reimbursement, but fingers crossed.
7/26: A manager contacted me today after reading the review and is working to fix the situation.
8/13: Updating my review. A manager gave me a great tech and he came out quickly and did the service. It was a bumpy road, however I do feel like they took responsibility and provided me with a good technician who quickly serviced our units. Thank you.Helpful 0Thanks 0Love this 1Oh no 0 - Jeff S.Pleasanton, CA3191Jul 8, 2024
My AC died after 25 years in the last heat wave. I had a couple estimates and went with Perfect Star based a recommendation from a family member. It was very easy to work with the salesman. His estimate ended up being lower than the others I received and was very willing to work with me on a few issues and help with pricing.
I manage quality assurance for home improvement contractors for a living so there are things I look at by nature when having work done on my house. I was very impressed with the quality of work. The Crew was friendly, clean and super professional. Installation of the new system took less than a day. It could not have gone any smoother. They cleaned up everything and answered all questions after walking through the work they performed.
Overall very happy with work done and I Definitely would recommend them.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Christina D.
Jul 19, 2024
Jeff,
Your recommendation means so much to us. Thank you so much for taking the time to review our company. We are so grateful for you and your awesome family member for recommending us.
Stay cool,
Christina Donzelli - Christine D.Danville, CA011Aug 21, 2024
Our AC went out last month. Keon Garcia, a representative at Perfect Star HVAC, provided excellent customer service for the Heat Pump replacement. He is knowledgeable, patient, and responsive to our requests/questions.
Anthony and his crew finished installing the Heat Pump flawlessly within a day. They finished the job, stayed late to test the system, and walked us through how to use the new system with the most energy efficiency.
The Heat Pump works smoothly without any problems.
We are very happy with their work and service. Highly recommended!Helpful 0Thanks 0Love this 0Oh no 0 - John R.Tracy, CA129247Aug 6, 2024
Fast, thorough and friendly. Explained everything very well. We signed up for their membership and will have them come out 2x/year for tune ups
Helpful 0Thanks 0Love this 0Oh no 1 - Jun 14, 2024
My parents had their AC and furnace updated and Marcos came out to assist. He was very efficient, thorough, and easy to work with. They're very happy everything went smoothly, and just in time for the heat wave! They'll definitely be recommending him to their friends.
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Christina D.
Jul 19, 2024
Angela,
Thank you so much for the awesome review. We are so grateful for our awesome clients like you.
Your recommendations are so appreciated . Have a wonderful weekend.
sincerely,
Christina Donzelli. - Jean K.Oakland, CA6488359May 30, 2024Updated review
Perfect Star has been very responsive and we remain extremely pleased that we selected them in 2019 for new furnace and 2021 for added AC. We have a maintenance contract so they come out twice a year and service both units, including swapping out the filters (ours are not easy to reach, unfortunately) and testing the systems prior to the advent of summer heat/winter cold.
The technicians arrive on time, are courteous and skilled. We especially commend Emanuel Villarreal, who did the Super Tune-up on our HVAC in spring 2024. It turned out that altho both systems worked fine, there was a connection that was not properly installed, so the HVAC was not working at its highest efficiency.
He spent several hours fine-tuning both systems, and the house does seem even more comfortable than before. Many thanks to Emanuel and we highly recommend Perfect Star!
I'm only sorry now we didn't spring for the heat pump system, in view of PG&E's actions. However, this is not our 'forever' home, so we didn't feel the additional expense was justified.Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Christina D.
Dec 10, 2019
Jean,
Wow! Thank you so much for your kind words! It is our goal to provide the best possible service to our customers! We are so happy that Daniel was able to provide you with a great service. Thank you for choosing Perfect Star!
Sincerely,
Christina DonzelliMar 18, 2021Previous review2021 Update: Gil C. came out March 11th to discuss purchase of whole house A/C. He gave us our options and looked over the exterior and electrical panel to be certain the install would not need anything special. He said everything was fine, except for needing a slightly longer exterior conduit for the wiring/tubing. We signed the contract that day and agreed to the install date. We wanted to install it before the 'summer rush'.
Perfect Star installed a Lennox A/C on March 16th. This was a quick five days after signing for Vinny and Juan T. to do the full-day install for us. Won't be able to fully test it until we get another of those awful hot spells, but are not anticipating any problems - system tested okay before they left.
Do note one needs a two-stage furnace, adequate ductwork/vents, and a spare electrical circuit for installing whole house A/C. When we had Perfect Star replace our furnace in 2019, we chose a furnace that would allow us to add A/C without too much trouble. Last year our neighbor purchased A/C from another company but did not realize they needed to upgrade their entire electrical panel first, which delayed their install for almost three months due to the lockdown!
We are extremely happy we went with Perfect Star. Their customer service is excellent and having the maintenance contracts ensures these two expensive house systems will function as trouble-free as possible without our having to worry about them.Oct 30, 2020Previous reviewPerfect Star installed our new furnace last year and did a great job detailing the many options available to us. They helped us pick a system that is easily expandable to include A/C. This was our annual maintenance visit. Perfect Star emailed and texted me confirmations for our appt time/date, which was appreciated.
We had an issue with being able to change our old furnace filter, and Gil made the extra effort to take the old one out and repair the track so that we can put in new filters (that are easier to find/install).
We also had a short discussion with Gil to make sure we understood our options for A/C vs heat pump. We plan to install a cooling system in 1Q2021 before we get more of those awful heat spells.
We highly recommend Perfect Star and were very pleased with Gil Caceres' knowledge and customer service.Dec 9, 2019Previous reviewOur 30-yr old gas furnace died and of course it's just as near-freezing weather happens. And worse, it was 2 days before Thanksgiving! I picked PSH from the Diamond Certified List and was shocked to receive an appt the very next day (Thanksgiving Eve)! 6 yrs ago the igniter went out and it took two weeks to get an appt with a different company (at that time I called 3 companies but none of them could get to us sooner than 2 wks).
So Daniel arrived on time the very next day, examined the furnace and gave us our options. These were many - we discussed adding air conditioning, installing a supplemental heat pump, and the various types of furnaces now available. He did offer to fix the old furnace (igniter again) but warned us certain critical parts are no longer available for it, and that sooner or later some of those components would eventually fail as well.
We decided it was best to 'bite the bullet' and get a more efficient furnace. This gives us the option of adding air conditioning in a second phase, when budget permits. Our old furnace was too inefficient to be able to do this.
We really appreciated the comprehensive rundown of repair/replacement options, and the thorough explanation of heatpump/furnace/AC options. Daniel spent over an hour with us, making sure what we were buying was the right decision for us.
Even better, they were able to install the new furnace the very next Monday, so we only lacked heat for a few days (we ran portable elec. heaters). The install was fast and efficient, and the old furnace whisked away.
The new Lennox furnace (92% efficient) is WONDERFUL - the heat is so much more even than our old gas-hog furnace. Both sales and install from Perfect Star far exceeded our expectations. We highly recommend you call them for your heating needs! - Monica N.Concord, CA82306Jul 9, 2024
Professional, courteous, hardworking. Very impressed with how the crew carried themselves, I would recommend them to anyone. It's great to see young men taking pride in their craft, GREAT WORK!
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Christina D.
Jul 19, 2024
Monica,
Thank you so much for reviewing our company. We know you have a lot of choices when choosing an HVAC company and we are so grateful for our awesome clients like you have a wonderful weekend.
Sincerely,
Christina Donzelli - Vong M.Milpitas, CA0197Mar 19, 2024
Juan, the tech, was more into selling me a new unit. Knowing that my air conditioner unit was old. He said that the unit needed r22 refrigerant and that they no longer produced. He said it best to just replace the unit. Luckily, I had a different company come out to check Perfect Star work. I do not recommend this place to anyone!
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Perfect Star H.
May 16, 2024
Vong,
We recently noticed your glowing 5-star review for our service technician here on Yelp, and we're genuinely concerned about the sudden shift in your opinion. We understand that your system is over 25 years old and relies on R22, which is no longer produced due to legal regulations. Our team member's recommendation for replacement is rooted in ensuring your long-term comfort and cost savings, rather than merely applying temporary fixes.
We've attempted to reach out to you via voice messages and direct messages on this platform, but unfortunately haven't received a response yet. We're eager to understand your concerns directly and address them promptly. Our goal is to provide exceptional service and lasting solutions for our clients.
Please don't hesitate to get in touch with us so we can work together to resolve any issues you may have.
Warm regards,
Perfect Star Heating & Air - Arlene B.Concord, CA128May 21, 2024
I highly recommend this company. I interviewed 4others, and they are the best in East Bay. Their technicians are very knowledgeable and professional, and they take their time to explain my issues and offered great products. Price wise, they're the most reasonable price of all.
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Christina D.
May 22, 2024
Arlene,
Thank you so much for taking the time to review our company and for choosing Perfect Star we are glad to be your HVAC company
sincerely,
Christina Donzelli