Phaedrus BMW

TL:DR, this is an honest shop that does high quality work you can trust.

Took our 2015 X1 into the Phaedrus. The brake wear sensor had triggered. The car has 95k miles and never had the brakes replaced. I figured it was time. Called a few shops to get quotes. Phaedrus wasn't the cheapest quote, but (1) the cheaper quotes were't using OE parts, and (2) the other shops seemed careless even over the phone. By comparison, John at Phaedrus was thoughtful and careful from our very first interaction. Those two reasons are worth a little extra money.

Anyway, took the car in. A few hours later, I got a call from John. Brakes were still fine - just a faulty sensor. The total bill for the repair (diagnostic + parts + labor) was what a BMW dealership would charge just to diagnose the problem! John could have easily up-sold me and replaced all four brakes/rotors/sensors. Instead, he gave me an honest assessment, and saved me a ton of money.

I'll be bringing the care back. They have earned a new loyal customer.

P.S. If you know about the book Zen and the Art of Motorcycle Maintenance, the good folks at Phaedrus live up to Pirsig's idea(ideal?) of quality.

Asked simple question about service provided. got a "you may not know what you're talking about certainly can't help with that" was the response I got inquiring on my car as if I don't work on my own car, since it has many bmw parts including and i6 engine I wondered if this shop could be of use

Came in for an "in between" oil change before the car's computer called for one, which will be familiar to those looking to own a BMW long term. This shop ended up resetting not only my oil life interval in the computer, but *all* of the intervals, causing any subsequent dealer visits to not cover service that should have been included, such as the car's first brake fluid flush. I would forgive this rookie mistake if it wasn't for the shop's incredibly dismissive attitude when I raised this issue, saying "OMG it's $200", "we've already been talking about this for way too long" (2 minutes into a phone call), and "we've been in business for way too long to be dealing with this" (yes, exact quotes). Guess they've been in business for too to care about doing work properly, owning up to mistakes, and caring about money except when it comes time to take it from customers. Steer clear if you want a shop you can trust.

This is a GREAT shop! Dale and team are top notch BMW mechanics. I've lived in San Francisco for 15+ years and I am so sad that I didn't find the shop sooner. I highly recommend this business. If you're looking for a BMW mechanic to service your car after warranty this is one of the best if not the best shops in the bay area. They are very fair! Which is difficult to come by when servicing European vehicles. Give them a call you will be happy you did so. And Angus the shop dog is definite bonus

So we were in San Francisco one day when our car stalled and became temporarily disabled. Phaedrus BMW to the rescue!! They took care of us like family and got us going again. We were impressed with their honesty, skill, and professionalism! The owner really knows his stuff and is reliable and trustworthy on top of that. I highly recommend this place!

Service here is wonderful. I completely trusty my BMW to Phadrus and their competent and friendly people!

I brought my car here for several repairs and so far it has nothing but completely great experience! It runs smoothly and I don't have any service warnings. I don't know anything about cars and I'm glad that I can go to Gigi and will receive an honest fair pricing. Never been to any car services and have no plans going to anywhere.

Phaedrus and it's staff are honest and treat your car like it's their own. They usually assess with an economic eye. And always with a smile.

I have a 2014 328iGT that has a gremlin that likes to eat light bulbs (I've had more bulbs go out or malfunction in this car in 7 years than all other cars combined for 35!). They were able to squeeze me in, do the job quickly, and for a fair price.

Some of the rudest and condescending people I have interacted with in the US, work here.

My girlfriend & I went here to get our car checked out as a pre-sale check up. We recommendded the buyer to do so as well as wanted to learn ourselves about the professional evaluation of the car. This was the first time we have sold a car much less in the US.

We drove to this to place ourselves on a work day to get the evaluation. The buyers were already waiting for us when we reached there, so without signing or speaking to anyone, we handed our keys.

After waiting an hour, the mechanic finally got the evaluation sheets for the car.

He then started his 15 minutes rant on how my girlfriend and I are thugs to be cheating on the poor innocent buyers. How we are hiding things from them. How they should not trust us. And how rotten the state of the car is internally - a 10 year old car.

He would look at us, ask us a question about the car, and then tell the buyers with air quotes motion - 'so they say'.
Meanwhile we haven't spoken a word during this entire process unless it was to answer a question being asked.

Both of us were so humiliated throughout this experience, that we simply asked for the keys and left. We asked the buyers that if they were still interested they can contact us and that they should only do so if they are comfortable, but this entire experience was uncalled for.

First hand experienced what an asshole looks like when its spitting diarrhea on your face.

Would never recommend this place to anyone.