Pinnacle Pool
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Review Highlights
“Cooper not only found my leak quickly, but also squeezed me in to his busy schedule to complete the repairs.” in 34 reviews
“He identified the problem as the skimmer, which he promptly replaced and the leak stopped.” in 5 reviews
“The pool does not leak, and they are saving around $100 a month with the recent upgrade to the pool pump.” in 4 reviews
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About the Business
Business owner information
Cooper O.
Swimming pool contractors for residential and commercial pool and spa's specializing in pin-point swimming pool leak detection and associated repairs. Swimming pool renovation, resurfacing, tile, coping and complete pool plumbing and drain upgrades. Complete swimming pool system upgrades, installation and repairs. Competitive prices with friendly, reliable service that is professional. Leak Detection and Related Repairs: We specialize in advanced pool and spa leak diagnostic and detection for complex systems utilizing: *Dye testing of cracks and bonds *Underwater Leak Detection Capabilities *Pressure Test Plumbing *Pin Point Plumbing Leaks *Upgrading of Drain Covers *Detailed Diagnostic Reporting *Related Leak Repairs *Skimmer Replacement *Swimming Pool Plumbing Repairs *Complete Plumbing Upgrades Pool /Spa Repair and Services *Remodeling *Resurfacing *Crack Repair *Tile *Coping *Variable Speed Pumps *Booster Pumps (pool cleaner motor) *Pool/Spa Heaters *Pool/Spa Filters *Salt Generation *Ozone Sanitizer *LED pool/spa lights *Automatic Pool Cleaners *Computer Automation *Wireless Automation *Swimming Pool Solar *Full Swimming Pool System Install
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45 reviews
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- Alyssa T.Pleasanton, CA1326367Jan 13, 2018
Hands down the best pool service EVER! Love Love Love Cooper! He was responsive, friendly, knowledgeable and affordable. The cost for upgrading my pool heater and pool pump was WAY better than the other pool service I was referred to by my friend, by far. I am so glad I went with Pinnacle Pool and am going to recommend their weekly swimming pool service to clean my parents pool who live in Orinda and are looking to replace their current pool service.
Helpful 0Thanks 0Love this 0Oh no 0 - Matt J.Pleasant Hill, CA173Jan 30, 2023
Great experience with Cooper for my pool heater replacement. He quoted me a really good price and stood behind it. Even when there ended up being additional work needed he never altered the original quote. He did an excellent job and it was really nice to work with someone with such integrity and professionalism. I will definitely be using him in the future!
Helpful 0Thanks 0Love this 0Oh no 0 - Henry L.Concord, CA07Apr 23, 2023Updated review
My pool just developed a suction leak and was getting air bubbles into the returns. The pump was also sucking air, collecting air into the view chamber. I emailed Cooper and he suggested I replace the o-rings in the three way suction valve. Bingo ! a correct diagnosis and easy fix. Thank You Cooper. Definitely my Pool Guru. Highly, highly recommended!!!
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Lolita O.
Apr 23, 2023
Thank you Henry!
Sep 16, 2019Previous reviewI had a pool leak and was losing 2 inches of water daily, with or without the pool equipment running. Pinnacle Pool was able to give me the quickest appointment. Cooper was fantastic, diagnosing the not so easy to find problem quickly and suggesting further appropriate tests on my 38 year old pool. Watching him work was a good lesson on the art of pool leak detection. The leak was repaired quickly and done at a very reasonable cost. I now have a pool guru who I'll definitely do business with in the future.
- Vance H.Pleasant Hill, CA091Feb 14, 2023
Cooper is now my guy. Seriously! Better price than anyone else, but more importantly, he was really nice, professional and knew what he was doing. If you have a job, just call him. You will not be sorry.
Helpful 0Thanks 0Love this 0Oh no 0 - Fran K.San Francisco, CA041May 25, 2022
Cooper and his team did a beautiful pool remodel for me. I was losing water every day and I knew it was time to address my pool issues. Cooper is very knowledgeable, professional, and honest. He identified the problem as the skimmer, which he promptly replaced and the leak stopped. I then asked him what a remodel would cost. He was very interested in giving me several options that would fit in my budget, and at the same time, give me the aesthetic result I was looking for. I told him that I liked the classic tile that I had. He looked at it, thought it was in good shape, and offered to polish it for me rather than replace it. The polished classic tile looks beautiful with my new, replastered pool! Cooper was so pleasant to work with. I cannot be more pleased with every aspect of this job! I am already recommending him to my friends.
Helpful 1Thanks 0Love this 0Oh no 0 - Ric U.Walnut, CA0303Jan 3, 2022
Can't say enough good things... I broke a filter unit on Sunday, reached out via yelp and they responded Sunday night. He was here Monday afternoon and in a couple hours had a new filter unit piped in and working. That's awesome.
Helpful 0Thanks 0Love this 0Oh no 0 - J M.Walnut Creek, CA06Sep 5, 2017
I called a few pool companies in the greater Walnut Creek / Concord / Pleasant Hill area. Many went to voicemail, some said they weren't accepting new customers (without even screening the nature of the call), yet Cooper not only took my call, he came out that day in order to take a look at a loud noise coming from my equipment.
Cooper was kind enough to push to make it to my house despite a busy schedule and while temps were over 100 degrees. Not only did he take a look he saved me money by finding an aftermarket pump that matched the rest of my equipment.
He was honest, fixed the problem quickly later that week, and saved me money. His cleaning service is actually more affordable than mine too, and with twice the visits. I am going to call him for all repair matters and weekly cleaning moving forward.
Thanks Cooper!Helpful 1Thanks 0Love this 1Oh no 0 - Oct 26, 2015
Cooper is the man. Hooked me up with a new pump at a very fair price and did an A+ job hooking it all up. I don't know a lot about pool equipment and cooper took his time explaining to me the pros and cons of my options and in the end got me up and running at a price I'm happy with.
Give him a call - you won't regret it.Helpful 1Thanks 0Love this 0Oh no 0 - Jim B.Orinda, CA1181Nov 10, 2017
We have used Pinnacle Pool to service our pool for the past couple of years. Everything was good until recently when Cooper started using other people servicing our pool. Although we still pay $95 dollars a month for service every week it looks like we don't even come close to that. Since June 23rd his company has only been out 7 times when it should have been 20 times. Not to mention that the guy he sends out spends 25 minutes sitting in his car doing who knows what before spending 3 minutes "taking care" of our pool. Today broke the camels back. Instead of putting the pump on top of the pool cover to pump the water off he just left. This is the service you use to take care of your pool! The pump is literally sitting next to the pool equipment!
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Lolita O.
Nov 10, 2017
We are sad to see you go, however, Pinnacle Pool and Spa Services strives to create a company culture where our employees can work in an environment that is free from internal or external bias or discrimination - online or otherwise. We take great pride in our diverse workforce and that shows! We provide meaningful, on the job industry training; offer paid health insurance and competitive salaries to each of our qualified employees. Our technician made the right decision by not performing work that is out of the scope of a customer's weekly pool cleaning service and could cause damage to a customer's property- such as removing a pool cover that contain a large amount of rain water on it or applying an unmonitored sump pump to a pool cover in order to evacuate water to an unknown draining area. We also have GPS monitoring wired into each of our service trucks that allow us to track all of our technicians stops, rate of speed and receive messages that alert us even if they idle too long! This allows us to manage our carbon footprint as well as successfully provide our customers with real time logistics data related to the service to their account. We can assure you that we will be working to validate and respond to each of your statements, with vigor and all the due diligence it deserves.
- Steve G.Walnut Creek, CA027Feb 9, 2017
Called Cooper and explained my booster pump was not working. He first checked breakers and circuits to make sure the pump was the problem.
He ended up replacing the pump and checking the sweep function. Great speedy service on a rainy dayHelpful 1Thanks 0Love this 1Oh no 0 - S B.San Francisco, CA049May 15, 2021
We are in the middle of a yard renovation and the pool company we had hired was not responding to repairs needed quickly as we had contracted them for. So, I called Cooper. He called back within two hours and though he was very busy offered to come help with temporary repairs till he had time to come back to keep our yard renovation going. Appreciated his help, gave me some hope! The pool company did respond finally and we did not need his help but will definitely keep him on file for future needs. Thanks Cooper!!
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