Planet Fitness

This is a clean, well run, yet under-attended location. In the mid-morning hours I work out, you rarely need wait to use a piece of equipment. The staff is responsive: I mentioned a broken strap on a rower; it was fixed when I worked out again two days later.

I especially appreciate this: the polite staff runs from Petaluma friendly to understatedly friendly and courteous-superefficient, like front desk guy Michael, who is great.

Because some of the equipment is older, and sometimes mildly hinky, I don't have a full five-star feeling for the place, but three-stars feels way too low, especially when you factor in the quality of the staff (high) and monthly cost (LOW...)!

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This definitely shows the business practices of this gym.

Absolutely love this gym. The employees are so kind and inviting. the Manager Jill is so sweet and helpful and Maddy they are always there to greet with a smile and are super helpful if I have questions.
My husband just recently had an accident and being able to take him to the gym to get his muscles moving, has been so beneficial. Not to mention using the hydro chairs! Added plus? The locker rooms/bathrooms and the gym are super clean!

Thanks everyone at petaluma planet fitness!

Place is clean, staff is friendly, and there's very few people working out. It's nice and quiet.

Cool place cheap clean easy loads parking staff is helpful. Just the basics but you can work out and get your gym on lol

All in all, great clean gym with great friendly staff!!! Giving 4 stars because they could use more equipment. More dumbbells would be nice and another leg press machine. The smith machine racks aren't the best either. They seem like they desperately need some WD-40. I've been to a lot of planet fitnesses and this one has the most stiff and worst smith machine racks. Would be a lot better to use if they were more smooth with less resistance!

I love this place. I'm not sure about the bad reviews, but my experience has been nothing but pleasant...especially for the price! It has everything I need and it truly is a judgement free zone. I've been to many gyms over the years, and even though this gym is pretty basic, it has what I need to stay strong, flexible and healthy. I attend another gym for yoga, but get what I need out of this PF. Staff is welcoming and kind as well. Customer service goes a long way!

My husband is a Black Card member of Planet Fitness in Petaluma. I usually go with him to exercise as his guest.

A couple of months ago I complained on Yelp that three of the seven TV channels were not functioning and that the staff at the front desk were unable to reset them.

When we were at PF today, I went to use one of my favorite machines. Someone have left their headphones on it. I didn't want to touch another member's belongings, so I went to the front desk for assistance. The young staffer finished helping another person and then came over and removed the headphones. I then started to use the equipment. Within a few minutes, my husband came over and said that a senior staffer complained to him that I was just a guest and needed to stop harassing the staff.

It turns out that the young staffer at the front desk was the same person who was unable to reset the TVs previously.

This feels like retaliation! Whatever happened to "The customer is always right"?

I love Petaluma Planet Fitness. I've found the staff to be unfailingly friendly, helpful, and engaged, and I'm really impressed by the size of the facility and the number and variety of machines. The women's locker room is very spacious, with nice showers and many toilet stalls. I've always found both the locker room and the workout areas to be clean and free of clutter. For ten bucks a month with a modest additional annual fee, it can't be beat. I also love that it's in a big shopping area with plenty of parking and near Safeway.

I've been a member for a while. I called the Petaluma club a couple of months ago to see if someone could show me around the equipment for the 1st time. I don't want a personal trainer - just someone that can show me the equipment. I was told there was no personal trainer there and to read the QR codes on the equipment. I recently called again. Got the same answer. The website says there would be someone available to get you started. This isn't doing me any good - no matter what the cost is.