Services Offered
Verified by Business
Personal training
Review Highlights
“A few cool perks if you get the black card you can tan and use the hydro massage chairs, I do not tan but after a work out 10 minutes I the chair is nice.” in 3 reviews
“I have been using planet fitness as my go to workout place, for about three years now.” in 2 reviews
“More dumbbells would be nice and another leg press machine.” in 2 reviews
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About the Business
Feel good and get energized at Planet Fitness Get it all at one of our 2,500+ locations or on the free PF App!
Ask the Community
Q:
I heard the it takes quite a while to get hot water out of the Mens shower, is that true?
A:
The hot water sometimes is MIA. Probably unrelated, but twice I've found showers running with no one in them, weirdly (obnoxiously). I get the impression that this… more
John H.
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Overall rating
43 reviews
5 stars
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1 star
- John H.Petaluma, CA611525Feb 20, 2024Updated review
This is a clean, well run, yet under-attended location. In the mid-morning hours I work out, you rarely need wait to use a piece of equipment. The staff is responsive: I mentioned a broken strap on a rower; it was fixed when I worked out again two days later.
I especially appreciate this: the polite staff runs from Petaluma friendly to understatedly friendly and courteous-superefficient, like front desk guy Michael, who is great.
Because some of the equipment is older, and sometimes mildly hinky, I don't have a full five-star feeling for the place, but three-stars feels way too low, especially when you factor in the quality of the staff (high) and monthly cost (LOW...)!Helpful 0Thanks 0Love this 2Oh no 0Oct 22, 2019Previous reviewA huge improvement over 24 Hour Fitness, where I used to work out down in SF.
Here the people at the front desk are a bit friendlier, a bit more professional, and more than courteous.
But even more important to me is that the whole ethos of the place is geared toward cooperation rather than big-city macho. The customers are conscientious about cleaning the equipment and re-racking the (fairly few) free weights. The staff sustains that culture. E.g., I forgot my phone on a machine, and instantly, a fellow client had found it and turned it into the front desk. The guy there said with pride that that was the kind of customer they had.
And the value matters a lot to me. It's a whole lot gym --and very clean gym--for the money. In the hours I go, it's not even too busy. - Jamie L.Santa Rosa, CA0207Jun 4, 2024
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This definitely shows the business practices of this gym.Helpful 0Thanks 0Love this 0Oh no 0 - Sienna H.Petaluma, CA01May 3, 2024
Absolutely love this gym. The employees are so kind and inviting. the Manager Jill is so sweet and helpful and Maddy they are always there to greet with a smile and are super helpful if I have questions.
My husband just recently had an accident and being able to take him to the gym to get his muscles moving, has been so beneficial. Not to mention using the hydro chairs! Added plus? The locker rooms/bathrooms and the gym are super clean!
Thanks everyone at petaluma planet fitness!Helpful 1Thanks 0Love this 1Oh no 0 - r. f.San Rafael, CA3030910Nov 29, 2023
Place is clean, staff is friendly, and there's very few people working out. It's nice and quiet.
Helpful 0Thanks 1Love this 0Oh no 0 - Alicia A.Petaluma, CA338126471Oct 8, 2023
Cool place cheap clean easy loads parking staff is helpful. Just the basics but you can work out and get your gym on lol
Helpful 0Thanks 0Love this 0Oh no 0 - Nancy P.Petaluma, CA45023Oct 20, 2023
All in all, great clean gym with great friendly staff!!! Giving 4 stars because they could use more equipment. More dumbbells would be nice and another leg press machine. The smith machine racks aren't the best either. They seem like they desperately need some WD-40. I've been to a lot of planet fitnesses and this one has the most stiff and worst smith machine racks. Would be a lot better to use if they were more smooth with less resistance!
Helpful 0Thanks 0Love this 0Oh no 0 - Thera F.Petaluma, CA192206Aug 28, 2023
I love this place. I'm not sure about the bad reviews, but my experience has been nothing but pleasant...especially for the price! It has everything I need and it truly is a judgement free zone. I've been to many gyms over the years, and even though this gym is pretty basic, it has what I need to stay strong, flexible and healthy. I attend another gym for yoga, but get what I need out of this PF. Staff is welcoming and kind as well. Customer service goes a long way!
Helpful 0Thanks 0Love this 0Oh no 0 - Maya G.Woodacre, CA031Jun 19, 2023Updated review
My husband is a Black Card member of Planet Fitness in Petaluma. I usually go with him to exercise as his guest.
A couple of months ago I complained on Yelp that three of the seven TV channels were not functioning and that the staff at the front desk were unable to reset them.
When we were at PF today, I went to use one of my favorite machines. Someone have left their headphones on it. I didn't want to touch another member's belongings, so I went to the front desk for assistance. The young staffer finished helping another person and then came over and removed the headphones. I then started to use the equipment. Within a few minutes, my husband came over and said that a senior staffer complained to him that I was just a guest and needed to stop harassing the staff.
It turns out that the young staffer at the front desk was the same person who was unable to reset the TVs previously.
This feels like retaliation! Whatever happened to "The customer is always right"?Helpful 0Thanks 0Love this 2Oh no 0Business owner information
Customer Service
May 21, 2023
Hi Maya,
We appreciate you taking the time to share your feedback with us. Our televisions are typically managed by our upper management, therefore we kindly recommend speaking with the club manager, as they would be the best point of contact to make any possible changes. Thanks for choosing us to get fit with!May 21, 2023Previous reviewToo many times the staff is incompetent. For example, this afternoon the two youngsters at the desk are unable to reset multiple televisions.
- Earline A.San Francisco, CA192606May 18, 2023
I love Petaluma Planet Fitness. I've found the staff to be unfailingly friendly, helpful, and engaged, and I'm really impressed by the size of the facility and the number and variety of machines. The women's locker room is very spacious, with nice showers and many toilet stalls. I've always found both the locker room and the workout areas to be clean and free of clutter. For ten bucks a month with a modest additional annual fee, it can't be beat. I also love that it's in a big shopping area with plenty of parking and near Safeway.
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Customer Service
May 18, 2023
Hey Earline! Thank you for your kind words! Our staff strives to provide a legendary experience for our members by creating an environment that is welcoming, friendly, and clean to help them feel comfortable along their fitness journey. We are delighted to see you are having a great time on our Planet with everything we offer including our variety of equipment. It is our goal to go above and beyond for members, and we love that we have been able to help you along your journey. Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!
If you’d like to share the experience with a friend, send them this link for a Day Pass that includes a spin on the HydroMassage—a Black Card exclusive: pla.fit/dphm! And finally, to make check-ins smoother, try out our app if you haven’t already: https://planetfitness.app.link/download - MaryAnn H.CA, CA01Nov 10, 2023
I've been a member for a while. I called the Petaluma club a couple of months ago to see if someone could show me around the equipment for the 1st time. I don't want a personal trainer - just someone that can show me the equipment. I was told there was no personal trainer there and to read the QR codes on the equipment. I recently called again. Got the same answer. The website says there would be someone available to get you started. This isn't doing me any good - no matter what the cost is.
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