Services Offered
Verified by Business
Personal training
Review Highlights
“And you can use the crowd meter to monitor when it's full, that's when you know the attention seekers are present.” in 2 reviews
“+ BART accessible for those using public transit - Matrix equipment - Unlike most of the Bay Area locations, they are using Matrix equipment.” in 2 reviews
“She motivated me more than I could motivate myself while also being mindful of some limitations I have because of a sore knee.” in 2 reviews
Location & Hours
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Amenities and More
About the Business
Feel good and get energized at Planet Fitness Get it all at one of our 2,500+ locations or on the free PF App!
Ask the Community
Q:
Hi. What are the holiday hours?
A:
Hey there! You can always find our holiday hours on the PF website under "Holiday Hours", so please stay tuned at: https://www.planetfitness.com/gyms/san-bruno-ca
Customer Service, Business ManagerQ:
Does this location work with Active & Fit Direct for memberships?
A:
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Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
57 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Apr 5, 2024
The start is soo cool here it's hard to complain. I work in customer service so I definitely know how tough it can be and also how on the customers behalf you represent the business, they definitely do it well as my first time at this gym. Unlike the other one I am familiar with they don't have a candy bucket but they do have a way better selection of energy drinks . The crowd and tv channel selection is great here. The place seems a lil compact but it works out great because everything you need is close . I saw a movie and decided to hit up the gym talk about a perfect location.
Helpful 0Thanks 1Love this 0Oh no 0 - Wasil K.South San Francisco, CA065May 29, 2024
If I were to give it 0 stars I would
The employees are no help and they have a really bad attitude they don't help you out on shit and they should learn how to do their job Properly (Brendie and Denice) have to learn how to really do their job they kicked us out for asking them for help (DO NOT GO TO THIS GYM Very bad service
Would not recommend this place
Find other gyms this club is really bad and the manager is no help at all they should be fired they are in there phone the whole time and don't like to help customers worst gym ever. GYM IS DIRTY AND OVERCHARGINGHelpful 0Thanks 0Love this 1Oh no 0 - T C.Redwood City, CA01910Aug 14, 2024
It's a hit or miss depending on what time and which day you come. I've been here when it's sparse and clean and on those days it's nice to have a gym in close proximity to go to....
Then there are the days when it's packed and dirty with smells of BO, sweat, and weed all over the place (in the massage chair room, in the locker rooms, as you walk by certain people in the gym floor...). The bathrooms are always wet (they don't offer paper towels in the bathroom so the countertops and floor are inevitably wet) and the some of the lockers are broken. And you're always looking for an open weight machine because there's so many people.
The equipment is for the most part ok. Some are worn or banged up or needing repair. Wish they had duplicates for some of the machines because the wait to use some can be tedious. Can't say much about the staff. They do seem understaffed though.
It's janky and kinda small and I'm sure there are better Planet Fitnesses around. Unfortunately I'm stuck with this one for now.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Aug 14, 2024
Hi, there! We are saddened to hear this, as it does not sound like the kind of experience that we strive for. For those times when you are aiming to skip the crowd, we recommend utilizing the crowd meter feature on our app, as this feature will show you what times of the day are less busy, so you can skip the crowd: https://planetfitness.app.link/download
For all of your other concerns, please share them with the club manager on your next visit, so they can be made aware and take any necessary actions. We want our club to be a clean and welcoming place for our members, and we appreciate your feedback! - John Paul S.Los Angeles, CA5736425Aug 6, 2024
There was cop right when I walked in asking for a member ship information customer service is lacking quality and quantity. Very small over packed lack of equipment broken amenities such as a lockers and up keep. police are they very frequently due to theft and lack of stuff lack of staff hiring to up keep every thing i would recommend honestly so not go to this gym at all wait for the San Bruno City recreational center to open up you can tell this gym is barely keeping everything together
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Customer Service
Aug 7, 2024
We regret to hear this, John Paul! At your convenience, please email us (including a copy of your review and any additional details) at social@planetfitness.com, so we can gather a few more details from you. Thanks!
- Ashuqollah S.CA, CA0139Dec 21, 2023
Great fitness I always recommend people to try this fitness, but only this the first time I see they have shower problem please fix this as soon as you guys can.
Thanks a lot.Helpful 1Thanks 0Love this 0Oh no 0 - Michael G.Old Toronto, Toronto, Canada01Jun 22, 2024
Despite a few reviewers stating they found the gym very clean. I discovered just the opposite on a couple of occasions. On one occasion I alerted the young manager to the problem, and he took care of it right away. I apologized for complaining but he told me "It was my gym."
On another day I found a couple of hand soap dispensers empty and alerted the very young man at the front desk. His response was telling me they were no doubt broken. I was about to suggest he could check them for me. Thankfully, another gentleman heard our conversation. He grabbed a hand soap refill package and had the so-called broken hand soap dispenser up and running in less than 30 seconds.
Today I brought to the attention of the front desk a large amount of dust on a section of the gym floor. I offered to show a staff member the location of the dust. The response of a young women to that statement was one of those "If looks could kill" moments. She never thanked me for bringing the issue to the attention of the staff. This highlighted to me the comment I read in another review that the front desk staff needs training on customer service.awayHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Jun 24, 2024
Hi, Michael! We appreciate you taking the time to bring this to our attention. We always strive to keep our Planet clean for the safety and satisfaction of our members. Please know you can always reach out to our club manager directly to alert them of your cleanliness concerns and any staff-related concerns you may have. Our club manager is the best point of contact to address your concerns in a timely manner and ensure the appropriate actions are taken moving forward. Thank you for this important feedback!
- Rick M.San Bruno, CA06Jul 21, 2024
Very clean. Friendly staff. And the crowd meter is accurate. Im a guest and this is my first time going to a gym where u only hear music and clanking. No huffing and screams which are so annoying.But definitely recommend to those who are looking for a nice peaceful workout place. Not for the attention seekers. And you can use the crowd meter to monitor when it's full, that's when you know the attention seekers are present. I like to go when the meter is at 1 sometimes 2 if I really need to pump something. But it's nice.
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Customer Service
Jul 22, 2024
We're glad to hear that our Planet left such a great impression on you, Rick! Thanks again for paying us a visit!
- A T.San Francisco Bay Area, CA13May 20, 2024
For a "judgment-free zone" it sure is a judgmental place. Would not recommend if you actually lift heavy because you get people harassing you for the way you workout, particularly if you're a young small woman like me, having men twice my size and age harass me for working out. Embarrassing, childish, and ridiculous of not only them and their lack of upbringing, but the gym for not doing anything about it.
I've trained at 5+ gyms (real gyms), began coming to this location out of convenience as opposed to my usual gym where I am working towards a 300-pound deadlift, currently at 250+ pounds. While there are no barbells here, I am still able to complete other compound exercises to aid my hypertrophy and strength goals. In doing so, I've been harassed by several men twice my size, abruptly interrupting not only my workout but everyone else's to criticize my workout and resting (which, has only happened here at Planet, not any other real gym I've been to). Guess what, when you lift heavy, like 1.5-2x your body weight, you get tired and need to rest. Not rocket science, but apparently it is.
Not everyone trains the same and not everyone has the same goals; working out is not one-size-fits-all. Their hostility and harassment for perpetuating these notions isn't something gyms should tolerate.
Sure, I'm probably not the target audience; that doesn't excuse creating a hostile workout environment going against the entire intent of Planet Fitness, so I'll be canceling.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Customer Service
May 21, 2024
We appreciate your feedback, A, although we never want any of our members or guests to have a negative impression of our club. Here at PF, we strive to be a gym that is open for anyone: beginners, intermediates, & experts. Our goal here in our Judgement Free Zone® is to create an environment where you can relax, go at your own pace, and do your own thing without ever having to worry about being judged. We'd appreciate it if you could take the time to reach out to our staff or management team, so your concerns can be addressed accordingly. Thank you!
- Mo K.South San Francisco, CA051May 27, 2024
Worst service from Brandie and Denise.
Didn't want to help us with anything.
Absolutely terrible service.
Worst GYM
FILTHY.Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Customer Service
May 28, 2024
We never want our visitors or members to have a less-than-stellar experience at our club, Mo. We would like the opportunity to make this right and would appreciate it if you could take the time to reach out to our management team, so we can hear more about your experience. Our club manager can be reached Monday-Friday 9:30 AM-4 PM at (650) 870-2700. Thank you for bringing this to our attention!
- Dan U.Redwood City, CA4292Jul 10, 2024Updated review
I like that this gym is across the street from me. That's the only reason I go here. But, overall, it's a terrible gym due to lazy employees and poor leadership. There is garbage all over the floors, random weights not where they should be, water faucets that don't work, equipment that's always broken, I could go on forever. Employees don't give a shit about this place. They gather at the front desk and are on their phones instead of sprucing up the place. They even watch videos with the volume way up. Overall, this is the worst PF I have ever been to. Hands down.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Jul 10, 2024
We're concerned to hear about that, Dan! If you haven't already done so, please never hesitate to contact management to bring any issues to their attention. The safety and satisfaction of our PF family are most important to us! Thank you for bringing this to our attention! We look forward to providing you with a better experience on your next visit!
Jan 28, 2024Previous reviewHave been a PF member for 2 years. Every location I've been to is impressive. Not this one. 2nd day here and here's what I got:
1. Only 1 drinking fountain works
2. Men's room has 3 showers, only 2 were working. A line to shower? C'mon!
3. Men's room has 3 sinks, only 1 was working.
4. Unracked weights all over the place.
5. Front desk person is watching videos on his phone so loud that it drowns out the club's music.
Management needs to understand that it is implied in the membership that we get what we were sold like working drinking fountains, showers and sinks. Easily the most awful PF I have ever been to. Easily.
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