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Yelp confirmed a business or employee license.Highlights from the Business
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Offers customized solutions
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Established in 2008
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Locally owned & operated
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Kid friendly
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Pet friendly
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Committed to satisfaction
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Review Highlights
“Our HOA management uses them, they scheduled the inspection, I just went with their treatment and got it done.” in 140 reviews
“After I figured out why wood pellets were appearing on my counter, I called Planet Orange for a free inspection.” in 34 reviews
“After suspecting that we may have a termite problem at our home we contacted Planet Orange for an inspection.” in 27 reviews
About the Business
Business owner information
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Planet Orange T.
Free termite inspections. Pest control for ants, rats, spiders, cockroaches, bed bugs, rodents, silverfish, yellow jackets, etc. Insulation and rodent exclusion services. We service the greater Bay Area with multiple locations. Leaders in botanical plant-based treatments for dry wood and subterranean termites, including orange oil, with an unconditional 2-year warranty - our products are people and pet-friendly. We provide services for termites, spiders, ants, rodents, cockroaches, bed bugs, yellow jackets, silverfish, and other pests. We provide effective, eco-friendly solutions to your pest issues. Planet Orange was voted Small Business of the Year by the San Jose Silicon Valley Chamber of Commerce.
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Ask the Community
Q:
Safe for animals?
A:
Diane, Our products are botanical, do not produce vapor, or are low toxic ("Caution" label). In general, pets and others can enter the treated areas once a product has… more
Scott M., Business ManagerQ:
Planet orange vs mighty might?
A:
Can't speak to Mighty Might, but I used Planet Orange a couple months back and their service was excellent-from very knowledgeable, friendly and information sharing consultantion to speedy scheduling of the work which was done completely as… more
Jess W.8 people found this helpful
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Overall rating
846 reviews
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- Emily K.Oakland, CA01Jul 10, 2024
We've worked with Cameron several times as he has completed regular maintenance treatments in/around our older house. We appreciate he always calls to confirm the appointment and his arrival time beforehand, his promptness, and thorough level of service during every visit. Everything he has found (or not found), he communicates clearly and states his findings / service actions in the report. Appreciate he uses shoe covers indoors and let's us know where he places bait/traps, whenever they're needed. He even makes sure to place traps out of reach from our dog.
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Scott M.
Jul 15, 2024
Emily,
Thank you for trusting Planet Orange to complete your pest control services and for sharing your experience regarding Cameron' service.
Scott
408-792-6506 - Charlie C.Fremont, CA0146Jul 9, 2024
This company did a great job at my sunnyvale house. Indeed, this is the second company that I have them to do the inspection. Both the first one ( i don't want to mention their name ) and the second one (this planet orange ) did service to me before.
The first company (other company) miss the most important part of my house's termites at the center in the living room of my house.
David, the inepction man, fron planat orange is very careful and detail. He found out all the infection woods of the termites. Also, the teatment team from palant orange is very good and effectively.
Regards
CharlieHelpful 0Thanks 0Love this 0Oh no 1Business owner information
Scott M.
Jul 10, 2024
Charlie,
Thank you for sharing your Planet Orange experience and trusting us to help protect your home from Termites.
Scott
408-792-6506 - Sujoy S.London, United Kingdom18788May 21, 2024
Terrible service and support! Today was my first service day and the team did not do a thorough job in inspecting my home. They placed two rat traps at an arms distance in the attic and did not do any proper inspection about potential rat infestation at my property. The rat infestation was brought to my attention by a separate vendor who was working at my property and had to access the attic. I called the office to inquire about why was I charged a higher fee for the initial visit if a thorough inspection was not planned for. The response that I got was that "that's just the way it is" and that I would need to pay additional fee if I want to have additional inspections. What is the point of charging higher initial service fees if a proper and thorough inspection will not be done???
Also adding pictures of the sub par work that was done in other areas. They did not remove any cob webs from my patio even though this should've been included in the first visit. They did not remove cobwebs from patio and main gate. Have over 10 more pictures to share. Highly unprofessionalHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Scott M.
May 23, 2024
I am sad to read your review related to your Planet Orange experience. The pictures do explain much of your frustration - we address structural issues and deweb structures such as houses and garages, but we do not deweb your entire property (i.e., fences, posts, trellis/pergolas, gates, etc.). Our goal is to prevent pests from entering structures, not to landscape.
Regarding the 'inspection' you mentioned, it's important to note what you are asking for is more aligned with a home inspection, especially since you recently moved into this home. Our services, on the other hand, involve inspecting properties specifically for pest-related issues/concerns. We then develop treatment plans and recommendations and identify conducive conditions based on this inspection. Additional services such as attic service and crawlspace service are clearly outlined in the agreement and discussed during the initial consultation with our team.
Our technician was at your property for over TWO HOURS. We completed the work agreed upon. I am sorry you feel a two-hour service is insufficient, as your complaints are with issues outside the scope of a pest control service.
Lastly, if you are dissatisfied, it is very easy to simply call me to have a conversation, as my name and number are included in every YELP response. The only issues we cannot resolve are those that we do not know about.
Scott
408-792-6506 - Sam S.Menlo Park, CA03Jun 27, 2024
Planet Orange wrote a residential work authorization report for $2514.00. The estimator claimed it would take 3 or 4 guys a day to complete. Two guys showed up and left after an hour, claiming the work was complete. That is over $1000 per worker hour. I requested a partial discount claiming there was a discrepancy between the estimator and the field workers and WAS IGNORED. I feel swindled. Beware!
Responding to Scott - two men were only there one hour. We were present, Scott was not. Maybe they padded their time cards. There was a statement made to me that the job required 3 or 4 men when the estimate was made. why would I sign off on something that required no labor? I can't believe I actually tipped the estimator! I am in the construction business and get bids all the time. They did essentially nothing but spray with garden sprayers. Scott's warranty is only good if you call within a limited time. It is their promise, so it is essentially worthless. $2500 for 2 hours work! If he were a fair businessman he would offer some kind of refund.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Scott M.
Jun 27, 2024
Sam,
I want to clarify a couple of things in order to provide some context to this situation.
First, there was never a claim of 3 to 4 guys for a whole day.
Second, to be clear, our team was there from 9AM to 1120AM (not the single hour you mentioned in your review).
Third, before signing the Work Authorization, you sent an email to ensure $2514.00 was all-inclusive; thereafter, you placed a deposit to schedule the treatment. This indicates your awareness of the value of our service, which goes beyond the time of the treatment. It includes a 2-year full structural warranty that includes follow-up inspections, free service calls, and supplemental treatments if necessary.
Lastly, you were not ignored. The entire office heard you yelling on the phone, and when our team member asked if we could speak to explain, you yelled even louder. We tried to be rational (we were even trying to offer a resolution that involved a “discount”), but to no avail, since there was no opportunity to have a conversation with you.
Sincerely and apologetically,
Scott
408-792-6506 - Hector F.Monterey, CA0421Jul 12, 2024
We used these folks for several years but have started to see their service slide and inspections become sketchy. Understand it's a long way from San Jose down to Monterey area, but need accurate info and someone willing to show us video/photo evidence of termite activity before plunking down $$thousands. Shifting to another company after a disappointing engagement with them this year.
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Scott M.
Jul 15, 2024
Hector,
Thank you for sharing your feedback and experience. I will certainly take your request for video/picture into consideration for future services.
Scott
408-792-6506 - Mark C.San Jose, CA08May 13, 2024
Service: They were great, easy to communicate with and answered my questions. They were on time, tech explained what they were going to do, they were in and out in an hour. Actual treatment took about 30 minutes. Tech suggested to call in a year to re-inspect the treated area. Work came with a two year warranty.
Cost: I did zero research on this so if I paid too much, then its on me. Our HOA management uses them, they scheduled the inspection, I just went with their treatment and got it done. I had drywood termites on one of the ceiling beams inside the room (not attic) and fungus/dry rot under the house. Quoted 1700 dollars, I asked for a discount and I got 75 off to take the next available appointment. Total cost came out to 1698 out the door, not sure how the tax was calculated. Hopefully that price is more or less average.Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Scott M.
May 15, 2024
Mark,
Thank you for sharing your experience with Planet Orange. I am honored that you placed your trust in Planet Orange to be your vendor of choice to rid your home of termites.
Scott
408-792-6506 - Brett F.San Francisco, CA131Apr 12, 2024
We were very happy with our most recent Planet Orange treatment for ants. We're on a bi-monthly schedule with them, but this is the first time Juan was our service technician. Juan was very knowledgeable and did a great job detecting where we had ant nests in our backyard. He treated those areas, and after just 2 days we're already seeing much lower activity. He also explained ant behavior, and was very patient with our questions. We'll be requesting Juan for future visits (though the company tells us they can't guarantee the technician will be available).
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Scott M.
Apr 24, 2024
Brett,
Thank you for recognizing Juan and trusting Planet Orange to complete your pest control services.
Should you have any questions in the future, please do not hesitate to contact me.
Scott
408-792-6506 - Janet T.Belmont, CA14Sep 6, 2023
I don't normally write a review unless the service is excellent and this review is no exception. I currently have 2 Planet Orange monthly service contracts for general pest control at a primary residence and a vacation home located in the North Bay. This review is for the outstanding service Jonathan Smith provides at the North Bay location.
Jonathan is thorough, knowledgeable, and helpful! He identified a wasp issue last year and eliminated the problem. Jonathan is friendly, pays close attention when inspecting the house and surrounding area, and very conscience of appointment time constraints. (The service is scheduled a week or 2 in advance so I can be on-site.) He always calls or texts to confirm his estimated time of arrival on the scheduled appointment day. Jonathan's impeccable service has ensured the property remains pest-free.Helpful 0Thanks 0Love this 0Oh no 0 - Rakesh S.Union City, CA04Jun 10, 2024
Great service by Kevin S at our home today. He was very pleasant, explained things clearly and went above and beyond in performing the pest control service at our home.
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Scott M.
Jun 17, 2024
Rakesh,
Thank you for trusting Planet Orange to complete your pest control services and for recognizing Kevin's service. I will share this feedback with Kevin and the rest of the team.
Scott
408-792-6506 - S M.San Leandro, CA07Oct 2, 2023
Planet Orange does our monthly ant spray. We have a lot of ant hills around our property and a lot of construction happening in our area. This has caused an uproar of ant activity. Sophia is so diligent and thorough in tracking down nests. She listens to our concerns and directions and handles everything like a pro.
Side note, we have lots of animals. Dogs, cats, and chickens. She is always careful to not contaminate their areas. We really appreciate that because we have had issues with past companies.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Scott M.
Oct 5, 2023
Thank you for the review and for trusting Planet Orange to complete your pest control services.
I will share this feedback with Sophia and the team.
Scott
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