PODS Moving & Storage

Pod delivery was great, but don't use any other outside services. Terrible customer service. I had an issue with Pod Storage Boxes delivery. I didn't receive my boxes, and it was very difficult to get in contact with customer service to get resolved. Once I did get in contact they told me it wasn't there issue once packages had been shipped via Fed-x. I tried to get the issue resolved with Fed-x and they told me the address was incorrect and could not help me. I contacted Pod boxes again to no avail and finally canceled the order and filed a claim with my credit card company.

I would absolutely recommend PODS. I love the fact that they come to you and allow you to keep the pod in place in need be.

Martin Thomas both delivered our POD and picked it up today. He's a rockstar. Very proficient at working the truck and machine that drops off and picks up the POD. We had a little hiccup with needing to get a few vehicles out of the way so Martin would have enough room to safely pick it up but he was super patient which is always appreciated.

I'd come back to pods simply because of his costumer service skills. Thanks Martin

after speaking to dispute team they will not provide name or a phone number to call or call me. when asking to speak to a supervisor about rude treatment and lack of discussion was told no that I can not talk to supervisor.

haha I have never had such terrible
customer service in my life. no wonder this comparing is failing. be careful if they go bankrupt with your stuff in storage they will steal it all!

Once again PODS you've come to the rescue! After contacting nearly every moving company to move me and my husband from Napa to San Diego, it finally dawned on me. Who come through when we moved from Las Vegas to Napa? PODS! Geez! How could have I forgotten (maybe because 8 years had passed and too many bottles of wine to count, lol)?! Great customer service, on time delivery, pick and delivery again, plus service with a smile. Yep, that's PODS!

The process is super easy! Go online, fill out a form, contact details, credit card etc. From there someone from reservations will call you shortly. My call came within a few minutes, confirmed all the details and was set. From there everything was handled through the customer portal. I mean it was so easy and it all went off without a hitch.

My pod was delivered and picked up exactly as scheduled. Then once we got to San Diego, closed on our new place, our pod was delivered on time and picked up the same day (we live downtown so we only had a few hours to unload in front of our building). I had packed our pod really well so not a single item was broken or damaged.

Also, their delivery/pick up guys were amazing! They used a machine called PODZilla to move the pods into place (see video). We had some power lines, the guy was like a brain surgeon. He maneuvered with such skill and accuracy, very cool to watch albeit nail biting. Nailed it!

Moving is stressful enough, PODS really made our lives easier and for that, thank you from the bottom of our hearts.

Military and federal employees beware!

I am an Army veteran who was recently employed by the Defense Health Agency as a physician assistant, so I had to move from New York to Hawaii. I have used U-Haul moving containers in the past and had a great experience, but decided to consider PODS for this voyage as it was bit more affordable. Before committing to signing the contract, my girlfriend who made the arrangements, explained to the PODS representative that we were going to spend a couple of months in San Diego prior to flying to Hawaii. She made it clear that we would require access to our container in San Diego, and asked what was the most affordable course of action. The PODS representative responded that they could send the container from New York to Hawaii for a little over $7000, with storage in San Diego with a monthly fee of $500 until we decided to fly out to our final destination. The representative went on to say that we only needed to call them 48 hours in advance to have access the container in San Diego. This was the deciding factor to choose PODS over its competitors as it covered all of our needs for an acceptable price, so we agreed to sign a contract stating that our possessions would be moved from New York to Honolulu as the final destination. Four weeks ago, I requested the container to be transported to Hawaii and the new PODS representative told me that I would have to pay an additional $4000 if I wanted my belonging to be transported to the final destination of Honolulu. I explained the situation and the representative stated that the system made a mistake and changed the contract every time I requested access to it. He went on to say that he would open a pricing dispute, and that somebody from their staff would contact me within the next couple of days to resolve the issue. Five days later a miss Jaerren Harvey identifying herself as the PODS customer advocacy specialist sent an email stating that she tried to contacting us with no luck, and that the case was closed until we contacted her to re-open it. Since then, I have called her direct line (which she never answers) and have left multiple voicemails and emails over the course of 3 weeks but she has yet to respond by any media. Every time I call her and leave her a voicemail I also try my luck with PODS customer service only to have to explain the situation again and for them to tell me there is nothing they can do so keep trying to reach Miss Harvey. The last PODS representative I spoke with told me that they assigned another person to the case, and to wait for that person to reach out. It has been a week and I have yet to receive a call from anybody, but sure enough it is time to pay the $500 monthly fee. All I want is for PODS honor the original contract and for them to stop holding my belongings for ransom (especially after I have paid PODS somewhere in the vicinity of $8000 already). I have been in Hawaii for 3 weeks living out of my suitcase, and I am about to start my new job in a couple of weeks. I'm going to have to buy new uniforms and equipment to start working, as I doubt the container will make it in time even if I decided to pay their ridiculous extra fee. Needless to say, I will not be using PODS again.

The pod was delivered to the incorrect address. I got no phonecall, as promised and the customer service agent was not even remotely helpful. She only indicated that there would be a charge for repositioning. How? It was dropped in the wrong place! The individual I spoke to not only did not care but told me even if I called I would get the same answer and promptly ended the conversation.
I'm unsure how they are still in business. There are too many other better companies out there.

Would give zero stars if I could. Worst customer service I've experienced. Nobody helped solve the problem everyone just told me what I wanted to hear so they could hang up and never call back. Took my money then delivered over a month late. They confirmed my delivery on email and text but nothing showed up. I called back everyday for 4 days and was guaranteed a call back everyday. No one ever called me. When I asked about my call the previous day, *poof* my case file had been closed. When my delivery became over a month late, they charged me $800 rent for having it still. Get a real moving service, PODS will take your money and your stuff!

Edit: zero stars for the broader company for all the reasons outlined below.

Five stars for local branch. Once I was able to find a local number they were able to move a few things around and get my pod delivered before my movers arrived. They were very flexible, accommodating, and easy to communicate with. It's unfortunate that pods as a larger company gate keeps the local companies information because the local company was great the larger corporation is trash.

Well I wish I read the reviews here before booking.
Issue 1: I booked my POD to be delivered on a Friday and picked up Monday. I was called Thursday afternoon and told that I couldn't leave the POD on the street overnight. Because of this they were going to drop off Saturday and pick up Saturday. My movers were scheduled for Sunday so I had to switch days at the last moment. Thankfully my movers were excellent and made it work. My issue is that my neighbor also had a pod delivered on Saturday and he kept his for DAYS. WTF???? I jumped through hoops to switch days and clearly it was not necessary.
Issue 2: I needed to confirm with my movers delivery time for them to unpack so I called PODS and asked for my delivery window for the following day and they said, 730 - 1030. Great I confirmed with my movers only to get a notification at 6:00 pm the night before delivery that my window is between 1-4. WTF. I called the 877 line which is a useless call center and they refuse to give local contact information. So new I am screwed. My movers arrive at 1030 am and they are paid hourly so I will be out hundreds of dollars because of PODS. Terrible terrible terrible. Worst moving experience of my life. I will never use this company or any other company that doesn't have a local contact.

I was in desperate need of storage after I had a slab leak at my house. I looked online for container storage to be delivered to my house within a few days. The ONLY service available was PODS. They aren't the cheapest but if you're in a pinch and need a container quick this should be your go to place.
Getting a quote and scheduling a container delivery is all done online. You type in your zip code and email and date of delivery and then choose the size of the container you want. Then book. Simple as that. Other providers can do cheaper monthly rentals but they need 1-3 month notice. NO OTHER SERVICE can drop a storage container on your driveway the next day like PODS can.
The actual containers are really nice. They are fully enclosed with a full face roll up door. In the ordering module they ask how you want the pod oriented prior to delivery. The top is made of a white heavy duty plastic that allows the container to be lit by sunlight. The sides are constructed of the same material. The material is sturdy and resists breaking. Inside there are hooks and loops so you can secure your belongings quite easily.
When done just go online and schedule a pickup. I wasn't even there for it and it was handled no problem and all done within the appointment window.

Overall great service, good product and awesome employees. Price could be better but you definitely get what you pay for here.

We booked pods for a cross country move and are highly disappointed with how our situation was handled. Knowing we have a steep driveway, during the booking process we asked the rep to pull up our house on google maps to make sure we would be eligible for the service. The rep looked at multiple views of our house and said the drivers would have no problem at all delivering to our house since the driveway entrance is steep but the actual driveway is flat. With that confirmation we booked two pods. On delivery day the driver got there and simply refused to deliver our pods. He stated that he didn't think he would be able to get the pods out once we loaded them. We had moving trucks and deliveries in and out of our driveway with no problem (including the pod driver who was able to drive in and out of our driveway that day). The driver left without leaving the pods . After about two hours on the phone with pods they really offered nothing to make up for their miss. If the rep hadn't confirmed multiple times that our driveway would be no problem maybe I would understand but instead we were stuck with wasted time and money. Luckily uhauls pod service was able to deliver to us with no problem at all and are less expensive!