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“And we also know, as new "spool" owners, we can reach out to Wesley with any additional questions or concerns!!” in 96 reviews
“I initially hired them to get rid of black mold in my pool, then hired them for ongoing pool service.” in 16 reviews
“We had a persistent problem with algae in our pool that two companies prior just could not resolve.” in 3 reviews
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About the Business
Business owner information
![Photo of Wesley T.](https://s3-media0.fl.yelpcdn.com/buphoto/egxZioXvCUsxbwtuPZQSog/90s.jpg)
Wesley T.
Pool Whip Pros is licensed, bonded and insured. A company that began with one main goal in mind: to provide a tasteful experience that is built around excellence. While providing service throughout Contra Costa County, we are motivated by our values striving to execute the best customer service possible. We find great significance in raising the standard of our industry by truly putting the needs of our customers first. In an industry where reliability and trust are essential, these key ingredients help us consistently meet or exceed our commitments to every customer.
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Overall rating
146 reviews
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- Jessica A.Stillwater, MN158510Jun 21, 2019
My husband and I bought our first home in California and of course it came with a salt water pool. The chlorine system recently stopped working so I gave Pool Whip Pros a call to diagnose the issue.
Wesley came over and walked me through in great detail what each part of our pool system does and how it works. (Way over the top!)
He diagnosed that our salt system was a pretty old unit and we unfortunately had to replace it as it failed and would no longer turn on.
He worked with us to find the cheapest but highest quality unit to replace it with.
It was a super quick turn around from the day of diagnostic to install of our new unit.
He was very professional, knowledgeable and efficient with his work.
Would highly recommend this company for anyone looking for basic clean to an install of any new unit.
Thank you for a great experience!Helpful 0Thanks 0Love this 0Oh no 0 - Scott Y.San Mateo, CA194Jul 17, 2024
The pool service quality, responsiveness to our concerns, and overall value are all "5 out of 5 stars" for the team at Pool Whip Pros! Wes, the owner, is knowledgeable, kind, and very hands on both with his team and us, as newer clients. The office manager, Paulina, is very friendly, and she helps relay any specific needs we might have with exceptional speed and is always quick to follow-up; billing has been very easy, too, with emailed QuickBooks Invoices, quick online payment set-up, and straightforward line item descriptions for each month's service.
We had some particularly odd wifi and pool app connection issues (iAquaLink), and Wes and his team of technicians made knowledgeable and cost-friendly suggestions, and even helped with system troubleshooting within my home network - talk about going above and beyond for a client and quickly fixing a technical / somewhat complicated issue! Again, 5 out of 5 stars here.
We've had 2 other pool service companies in the past 5 years, and we gave Wes and his team a try because we just weren't happy with our latest provider and their inconsistency. The whole team at Pool Whip Pros is dependable, nice, and they truly help us understand what's going on with our pool week to week. If you're not happy with your current pool service, I'd highly recommend that you give Wes and his team at Pool Whip Pros a try, as I wish I'd have hired them sooner.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Wesley T.
Jul 18, 2024
Thank you Scott we very much appreciate all your feedback!
- Stephanie T.Concord, CA07Aug 25, 2024
After trying to work with another pool cleaning service that never showed up, we gave Pool Whip Pros a call and we are SO glad that we did. We have used Pool Whip Pros for seven years and they are AMAZING to work with. Wesley, Paulina and the entire Pool Whip Pros team are kind, courteous and professional. They show up every week and keep our pool looking better than it ever did when we maintained it ourselves and they are affordable. Whatever your pool maintenance needs are, they will exceed your expectations. Wesley, the owner, is always available and responsive when we have questions or need an extra service and Paulina, who runs their office, is a pleasure to work with. If we could give them 10 stars we would. I HIGHLY recommend Pool Whip Pros to anyone who needs a professional and reliable pool service. They are EXCELLENT!
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Wesley T.
Aug 25, 2024
Aww thank you so much Stephanie for the kind words. It’s been our pleasure over the years!
- Megan M.CA, CA057Jun 29, 2023
After recently purchasing a home with a "stock pool", my husband and I were absolutely lost on what steps to take to get it to a functioning level! It looked like someone had completely Jerry rigged a makeshift (too small) pump onto it and the water looked like a swampy science experiment I called multiple pool companies to get estimates/opinions/recommendations on what we could/should do to get it up and running and was only met with negative feedback on how "high maintenance" the stock pool would be. I haven't been met worse customer service than when calling about our above ground little pool.
After doing more searching online, I came across Pool Whip Pros and came into contact with Wesley. IMMEDIATELY he was willing to come out to our home and check out our mini pool situation. Wesley assessed the stock pool and instantly knew that the connected pump was way too small for the amount of water and gave us a couple options on what we could do. We decided to go through the Pool Whips Pros and paid for parts and labor to have a proper pump and filter installed. The work was exceptional and efficient! We are absolutely thrilled to have our stock pool clean and up and running! And we also know, as new "spool" owners, we can reach out to Wesley with any additional questions or concerns!!
We highly recommend Pool Whip Pros for any pool services! Extremely personable, friendly, efficient and affordable!Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Wesley T.
Jun 29, 2023
It was our pleasure, and thank you for taking time writing such a great review!
- Debra B.Clayton, CA021160Mar 6, 2023
I was having issues with my new Polaris skimmer. Andre came out and did his magic, replaced some parts and now my skimmer is cleaning the pool again! Yay!
Andre was very responsive and kept me informed.
Will def use these guys again!
Thank you!Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Wesley T.
Mar 15, 2023
Thank you so much for your feedback!!! We’re here anytime for you.
- Debbie C.Concord, CA02Jun 21, 2024
Wesley is the absolute best! His honesty and integrity are second to none. I have been using his service for almost a year and have been very happy with everything. He also, very kindly, worked with me to get my pool ready to put my house on the market. If I wasn't moving we would have had a long relationship. His employees are professional and very knowledgeable. Special shoutout to Mitchell. Thank you, Wesley for everything.
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Wesley T.
Jun 22, 2024
Thank you so much, Debbie! You also have been a great client and we appreciate the review.
- Apr 26, 2023
We bought a 1950s house with a 1950s pool - needless to say the pool pump was hanging on by a thread! When it finally kicked the bucket, Wesley was there to help us. He replaced the noisy, inefficient, power-guzzling pump with a quiet, powerful, modern pump (brand: Pentair) that uses a fraction of the electricity - we've noticed an 80% drop in our electricity usage just down to the pump alone. We save about $4/day in energy cost (a $124 reduction in our monthly PGE bill, aka $1,460/year). And we've gone from twice-weekly filter cleaning to twice-yearly filter cleaning! Not to mention that our pool is now sparkling like we've never seen since we bought the place. I'm extremely happy with Pool Whip Pros and with Wesley, who was a dream to work with. Not related at all - but he also helped me attach a basket to my bike because he saw me struggling with it ;-) What a guy!
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Wesley T.
May 5, 2023
Thank you for such a great review! You and your husband were great to work with as well!
- Rebecca H.Concord, CA04Apr 23, 2024
This company is awesome, the owner is great. I think that we might be their "problem child" as our pool is aging and we are in need of updating much of it. I am also a nightmare customer and they are always very patient and kind. They try to save us money and always come up with creative solutions, things sometimes that we didn't know were an option. They are responsive, professional, extremely dependable and worth the cost. This is the 5th pool company that we have used in 16 years and by far the best. You can count on this company and their employees to do what they say and do it right. If there are ever issues the owner responds in a very timely manner and seems to be able to fix anything. I strongly recommend.
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Wesley T.
Apr 23, 2024
Thank you for all the kind words and rating Rebecca! We all appreciate this more than you know.
- Colin B.Walnut Creek, CA24123Aug 23, 2023
The team is great and very professional. They are always on time and reliable. I have been a customer for the past year and very happy. We had a terrible experience with another company and super happy we found Wes and The Pool Whip Pro team!!!!!
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Wesley T.
Aug 30, 2023
Thanks Colin for taking the time to give us a shout out! It’s been our pleasure serving you.
- gita b.Moraga, CA03Apr 25, 2024
After cleaning my pool filter, Mitchell has made the water crystal clear. Thank you for your quick response.
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Wesley T.
Apr 25, 2024
Glad to hear your experience with us was so great. We’ll be sure to pass this on to Mitchell!
- Danielle E.Concord, CA02Aug 29, 2023
We've been working with Wesley and his team for a year now and couldn't be happier! Our pool is always ready to enjoy and we use it a lot. We Pool Whip Pros!
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