Potrero Cleaner Alterations

I'm not someone who typically takes the time to leave a review, but after going to Potrero Cleaner Alterations, I felt compelled to take a moment to appreciate and recognize the outstanding service I've been provided. It was my first visit and they were very friendly and willing to help with everything I brought in. I've had clothes laundered, dry cleaned and altered before I moved to SF, but I have never experienced such warm and helpful service. They truly took the time to assess my needs in fixing a broken zipper on my leather jacket. The pricing and results of the fix were amazing! Not to mention... I picked up the 6 items I had dry cleaned and they looked brand new! I am so grateful to have such a wonderful dry cleaning and alterations location so close to home. There's something about that feeling when you spend money somewhere and it feels good... that's Potrero Cleaner Alterations! I highly recommend them!

Decided to give this place a shot exclusively because of the proximity to my house. I read the reviews about the poorly done alterations but for some reason thought otherwise.

Unfortunately, I brought a jacket here for alterations and when I returned to pick it up, it was obvious that they took too much off and did not bring it in like I requested. Jacket looks worse than when I brought along with my wallet because of the absurd prices.

Overall, poor value and poor experience. I'd highly recommend going elsewhere. I do try to support small businesses but when they focus on quantity rather than quality, it's hard to justify and support

To be honest, I've never gotten anything dry cleaned before coming to Potrero Cleaners. I brought a pretty hefty wool coat here to get dry cleaned and was quoted $20, which was super reasonable to me!

The owner was so friendly and helpful, and he got his work done fast -- the coat was ready for pickup within three business days, covered nicely in plastic for me to pick up.

Would 100% come back to get items dry cleaned by him again!

I've dry cleaned many things here (silk, wool, weird sequined stuff, etc.) and everything's been done well, quickly, and at a good price (cheaper than the app-based dry cleaning services). Both my husband and I have had pants altered here too and they're great! Highly recommend.

I was hoping to have a new place I could take repairs to, right by my work. My coworker said she takes things here all the time and they are "so cheap and fast" so I took a pair of slacks here to get a center back zipper replaced (no fly or placket). They said it would be $50! More than twice what they charged other people I know.

Negative stars - lost my suit and could not have been more rude. While waiting, a man asked if he could be measured for. Suit and offered to pay. Again, refused and could not have been more rude. Now I am out a suit, and they have no intention of paying for it. Avoid at all costs. It is also clear they launder off site, so the odds of losing items are high. Try Vermont street cleaners a few blocks away.

They lost a dress shirt of mine that was sent for dry cleaning (it said 12 items were received in the receipt, but they only had 11 items when I went to pick up), and when I asked for a refund, the owner told me to sue him because he has done nothing wrong. I would not go here ever again and don't recommend it.

I come here for both dry cleaning and tailoring, as I live nearby. The prices for dry cleaning are a bit higher than the dry cleaner I go to by my office; however, Potrero Cleaner does a much better job. They've removed old stains from silk blouses that the other dry cleaner couldn't and their attention to detail is superior. Anytime I spill something on one of my dry clean only items (which is pretty often), I take it here and get it back in pristine condition.

I've also had fairly basic tailoring done here and everything has turned out great -- jeans and pants hemmed (original hem for the jeans), trousers taken in at the waist, the sleeves of a blazer shortened, and a tear mended in a silk dress. The prices seem fairly reasonable. There are less expense options but this place is so convenient (proximity and ample parking). Plus, everyone who works here is friendly and I'm always greeted with a smile.

2 starts instead of 1 star bc I've had good experiences in the past with dry cleaning and one alteration. He's always been friendly in the past which is why this incident was so perplexing.

Took a jumpsuit in to be hemmed ~3 inches. When I tried it on afterwards, I noticed that the length of one leg was different than the other. I brought it back and was treated rudely from the get-go. The main guy who works there gaslighted me for the first 5 min of our interaction, telling me that the legs were the "same same" over and over. Eventually, the woman who works there (maybe his wife?) admitted that she did see the difference. We argued for another 10 min with him continuing to not acknowledge the difference. I even had the man who was waiting to get pants hemmed weigh-in and he immediately agreed and said he noticed a difference as well.

The main guy was incredibly rude during this entire interchange, refusing to acknowledge the length differences for the entire 15 min despite two others pointing out the difference. He refused to fix the leg lengths so eventually I left.

I will definitely be finding a different place for future alterations and dry cleaning.

They repaired the big thigh holes in my favorite pair of jeans which are no longer made. I didn't think they were salvageable and almost threw them away! So glad I came here. Super quick and friendly service.

This is a wonderful business, with excellent customer service. Very skilled with alterations , they have worked magic. I highly recommend these guys for all your dry cleaning, alterations and clothing repairs!