Premium Appliance Installs
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Verified by Business
Appliance Installation in 12 reviews
Electric Appliance Repair in 1 review
Cooktop Repair
Faucet Installation
Review Highlights
“I was hoping to have my new oven/microwave wall unit installed by Christmas and Jason made it happen.” in 20 reviews
“He and his team came to install my dishwasher, he called first and confirmed his arrival and I what I was to expect.” in 6 reviews
“He did a great job with installing over the range microwave in our new home.” in 2 reviews
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About the Business
Our business specializes in Appliance installation, Prefabricated equipment such as Plumbing fixtures and gym equipment.
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Overall rating
26 reviews
5 stars
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- Veronica B.San Francisco, CA01Dec 8, 2020
Exceptionally great service from Jason!! He and Donavan were very professional, knowledgeable and courteous during the whole process. They adhered to all Covid measures and did an excellent job. I was very impressed with how they went above and beyond to get the work done. The installation was done very well with their meticulous work attitude. No short cuts nor rip-offs. Just genuine service with great skillful quality work. They are definitely going to be my first choice for future services! What a great find :D
Helpful 1Thanks 0Love this 0Oh no 0 - Deborah H.Martinez, CA069May 16, 2024
Range Hood Installation
I called three companies regarding installing my new range hood. Premium Appliance responded quickly and they had the lowest fee.
The company confirmed my appointment the day before the visit was scheduled. Before the visit the they sent a list of what was included in the visit and what wasn't. Very transparent and helpful.
The company texted me 1/2 hour before the installers arrived.
J.R. and Junior were experienced, professional, and quick. They explained everything and answered all of our questions.
I definitely recommend Premium Appliance Installation.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jason O.
May 17, 2024
Thank you for your review. We're delighted to hear that our quick response, transparent communication, and professional service met your expectations. J.R. and Junior are indeed valuable members of our team, and we're glad they provided the level of service you deserve.
Your recommendation means a lot to us. If you have any future appliance needs, don't hesitate to reach out. We look forward to serving you again! - misty c.CA, CA25Aug 23, 2024
I'm giving 5 stars because there's not an option for 10 stars! I spoke with Jessica and Jason about an over the range microwave install. Both wonderful people! Jessica kept me informed on everything right up till my installation date. My appliance installation technician, Ivan, was very prompt, friendly and professional. If you need an appliance installed this is the place for you! They are AWESOME!
Helpful 0Thanks 0Love this 0Oh no 0 - Breanna T.Stockton, CA81714Jun 27, 2023
This review is super late but Premium Appliance did a great job installing my double oven! Thank you so much! Would definitely recommend.
Helpful 0Thanks 0Love this 0Oh no 0 - Carolyn R.Huntington Beach, CA0306Feb 22, 2023
Jason and Izzelle where Fantastic!!!!
Originally I was going to use another company until Jason called me back and took the time to explain to me all my options and how the dishwasher is installed. These two where extremely fast, knowledgeable, honest and professional. Thank you for your Excellence!!!!Helpful 0Thanks 0Love this 0Oh no 0 - Shalini P.Modesto, CA6217Dec 11, 2023
Hired this company for an oven and hood install. The guys were professional and on time. Installation went smoothly.
Helpful 0Thanks 0Love this 0Oh no 0 - Deborah B.Rancho Cordova, CA01Jan 15, 2024
Beware of this company! I would definitely never use this company again, as they did not deliver the service that was scheduled. Jason arrived without a complete work order with the details and would not complete the job. He refused to remove the old appliance and it haul away as previously arranged by their staff. He did nothing to resolve the situation with his company or call his supervisor. He just told me he could not do it and that his helper was too old to help him carry it out. I was left to deal with finding another company which ca used me undue stress that could have be avoided if he had done what was arranged for the installation. I made several attempts to call Premium Appliance Installation to speak with the owner or a supervisor, to see if they could resolve this by sending someone back or offer a solution and never received a call back.
I would give them a ZERO for very poor customer satisfaction and relations! Steer clear of this company because they cannot deliver on a promise and are not concerned enough to offer a resolution or even return a call.Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Jason O.
Jan 16, 2024
Dear Deborah,
We genuinely apologize for the inconvenience you encountered during our installation. We recognize the frustration caused by the unforeseen challenge of 14 interior stairs, which unfortunately wasn't disclosed initially. Our adherence to the No Stair company policy became a factor, particularly considering the substantial weight of the double wall oven.
Your feedback is crucial, and we are actively investigating the matter with Jason to prevent such occurrences in the future. To address your concerns and work towards a satisfactory resolution, please reach out to our customer service team. We remain dedicated to rectifying the situation and sincerely appreciate your understanding.
Sincerely,
Premium Appliance Installs Inc Team - R B.Folsom, CA01Dec 2, 2023
If you are thinking of hiring this company Premium Appliance DON'T DO IT! Unethical and unprofessional. They pull a bate and switch. Quote one price and once your appliance is out and all over the floor charge another triple price. Made a mess and left a mess did not complete a construction clean when leaving. Do not put yourself thru the agony of this company walking thru your door. They are a husband and wife ownership with no answerability.
Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Jason O.
Jan 16, 2024
Dear R.B,
We sincerely apologize for the negative experience you had with us. Your concerns, especially regarding pricing and cleanliness, do not reflect the high standard of service we aim to provide. We want to address the unforeseen tile countertop cuts needed for the larger cooktop, clarifying that it is not included in our basic installation. We apologize for any confusion.
While we typically use a shop vac during cuts and make efforts to vacuum thoroughly around the workspace, please understand that tile and grout create significant dust. It's important to note that we are not a house cleaning service, and cleaning every speck of dust may not fall within our scope.
Your feedback is invaluable, and Your satisfaction remains our top priority.
Sincerely, Premium Appliance Installs Inc Team - Lucy C.Tracy, CA40281Aug 11, 2023
This company is great! I called and scheduled an install g go or my new stove two weeks ago. They sent a reminder the night before and texted a 30 minutes on the way text. Today was the install day. They showed up on time and professional. Install complete and all good. They did a great job.
Helpful 0Thanks 0Love this 0Oh no 0 - Rhodel D.Stockton, CA1211230Sep 7, 2020
I called Jason on a Saturday, and he offered to come same day but my schedule didn't allow. We agreed on a Monday and he came out on Labor Day to install my microwave. He showed up on time and even called and texted in advance to let me know he was 15 minutes out. For Covid-19 concerned customers, he wore a face mask while in my home, even though I never requested him to do so. Very responsible and considerate of Jason.
He is very professional, reasonable in price, and kept a very clean working area. He even covered my stove top with a blanket to eliminate cleanup. He takes various payments including credit card, which is a plus convenience!
I really appreciate his workmanship and professionalism. Good guy supporting his family through this business. A+++++Helpful 0Thanks 0Love this 0Oh no 0
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