Services Offered
Verified by Business
Electric Appliance Repair in 19 reviews
Washer Repair in 4 reviews
Dishwasher Repair in 2 reviews
Garbage Disposal Repair in 1 review
Dryer Repair in 6 reviews
Appliance Installation in 2 reviews
Refrigerator Repair in 2 reviews
Oven Repair in 1 review
Review Highlights
“My fridge fan went out and Victor was able to come out the same day and the part was replaced within 24 hours.” in 14 reviews
“Our refrigerator stopped working as we began sheltering in place due to the Covid 19 virus.” in 2 reviews
“Edgar was out today to fix my dryer which Danny had diagnosed last week, and really went the extra mile for me.” in 3 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
![Photo of Victor M.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Victor M.
appliance sales new washer new dryer new Refrigerator new range stoves appliance repair appliance parts used appliances in home service in shop service appliance service washer repair dryer repair refrigerator repair stove repair oven repair microwave repair dishwasher repair kenmore whirlpool maytag GE Samsung LG Hot point We are a family orientated company and we take care of and treat our customers like family!
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Overall rating
66 reviews
5 stars
4 stars
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1 star
- Mukesh S.Springfield, OR02May 2, 2024
I called to get information on the drive belt for my washer. The person was
professinal and called me back with details on the drive belt that will fit in
my washer. They were out of it and she gave me names of two other
appliance repair companies who may have in stock. One had it. Thanks!Helpful 0Thanks 0Love this 0Oh no 0 - Babette P.Madera, CA289237Aug 16, 2024
Pro Appliance always timely, great repair experience. Dispatch always does their best to schedule to accommodate the consumer.
Helpful 0Thanks 0Love this 0Oh no 0 - Anita M.San Francisco, CA05Aug 10, 2024
I recommend Pro Appliance in Merced. They were sent to me by AMS to install my dishwasher. The Customer Service Person from Pro who coirdinated the service went above and beyond to help me. I recommend them to friends and family living in Central Valley California.
Helpful 0Thanks 0Love this 0Oh no 0 - Susan S.Turlock, CA03Jul 18, 2024
I can recommend Pro Appliance without hesitation based on our experience with washer repair. We are happy that we followed other reviewers to try Pro Appliance, since we had no local knowledge.
Helpful 0Thanks 0Love this 0Oh no 0 - Kuta C.Merced, CA03Aug 7, 2024
I had someone come out to do diagnostic on my stove which is vintage. 2 burners were not working and 1 only works if you turn it on along with the other burner. The electrician told me only 1 needed to be replaced and he would call the next day after researching parts. Over a week later I received a call and informed them that indeed 3 are not working and I was told they would send out another repair man to do a diagnostic free of charge and would call back later that day. 5 days passed and they finally called to close out the work order and informed me I would need to pay another $140 for diagnostic even though it was not properly done the first time. I do not recommend this company at all.
Helpful 0Thanks 0Love this 0Oh no 0 - Marjorie S.San Francisco, CA02Jul 13, 2024
The technician John was very thorough and found the problem with my 13 month old washer. Unfortunately the insurer of the product is delinquent in resolving the issue but John was very professional and honest!
Helpful 0Thanks 0Love this 0Oh no 0 - Maxwell N.Atwater, CA763Jun 26, 2024
Excellent service and Cody was a great technician. He explained everything and took the time to get it right. They tried to come right out and we did not have to wait very long at all.
Helpful 0Thanks 0Love this 0Oh no 0 - Janet T.Merced, CA6893Jul 6, 2023
Thank you for fixing my fridge today - Danny came & was very pleasant, professional & knowledgeable. I would recommend this place!( as they were highly recommended by someone but moved to Nevada)
Helpful 1Thanks 0Love this 0Oh no 0 - Marcia K.Merced, CA76435Oct 16, 2022
They fixed our washer on the second visit. Their company policy is to charge you for the first visit and they reiterate that policy on the phone before they send their mechanic out.
Personally, it felt that we were getting gauged for that first visit. A reputable company would have credited the amount paid to our bill. After all, the JOB was not completed. Secondly, I asked the two mechanics if I could clean under the washer before they reassembled the dryer back on top. We are senior citizens and doing that for ourselves is difficult. The one mechanic said he couldn't because it was too heavy. A little kindness goes a long way.Helpful 0Thanks 0Love this 1Oh no 0 - Richard G.Merced, CA03Sep 8, 2023Updated review
Hello Victor. This is Richard, the customer who left a negative review recently about being charged $75 for a service call, that my handyman already remedied. To the best of my memory, this was on either June 2nd or the 9th. Pro appliance was contacted by River Drive Properties to inspect a refrigerator at 1799 Glen Ave. The technician arrived maybe 3 or 4 hours later and was told by the tenant, it was fixed. We made several attempts to cancel the service call but were only able to leave messages on the voicemail. The property manager deducted $75 dollars from the rent they collected and claimed that the cancellation was denied. I'm at 209-756-7184, if you wish to discuss this. Call or text.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Victor M.
Aug 9, 2023
Hello Richard, My name is Victor and i am the owner. I've tried looking up your work order and Im not seeing one. Our customers are our priority and want to see them satisfied with our services. I would NOT be ok charging someone without providing any kind of value. Our service fee is also not $75 which is concerning of who you paid it to. I would be more then happy to refund you the $75, MY customers mean so much more to me. I'm messaging you my personal cell number. I would greatly appreciate it if you would reach out to me to get this straightened out. Thanks for bringing this to my attention. Sincerely Victor M.
Jul 14, 2023Previous reviewRarely do I ever leave negative reviews but I cannot ignore what Pro Appliance did. They were contacted by our newly assigned Property Manager, to inspect a refrigerator at our rental. Their approximate arrival time was 2 or more hours out, so I contacted my personal handyman to check it out, not wanting everything I to start defrosting in the freezer or fridge. We immediately tried several times to contact our property manager to cancel their service call, since our handy resolved the issue. Apparently Pro Appliance never got the cancellation and arrived. They were told the refrigerator had been fixed. Despite only being exactly 1 minute away from their shop and doing no more than ringing the doorbell, they charged me $75. I just retired as a 40 year owner of a service type business. NEVER ONCE, would I have EVER considered charging someone in a situation like this. The address is 1 minute exactly from their shop. They did NOTHING but thanks to them, I paid my handyman as well as Pro Appliance. I'm still stunned. I built relationships with my 40 years of fairness and trust with hundreds of customers. If I had treated them like Pro Appliance apparently does business, I would have gone under long ago.
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