Professional Eco Cleaning
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Review Highlights
“Within an hour of inquiring about a cleaning service for the next day (which is a diva request!) i had a message from anahi.” in 5 reviews
“We also appreciate that it is a woman-owned co-op and that they use non-toxic cleaning materials.” in 2 reviews
“Booking was super easy also with the help of Denisse, their Operations Manager.” in 2 reviews
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About the Business
Business owner information
![Photo of Anahi R.](https://s3-media0.fl.yelpcdn.com/buphoto/lWhR1pGncPfh-J9Sj6PIGw/90s.jpg)
Anahi R.
FREE disinfection service in high-touch areas! We offer a 100% Satisfaction Guarantee! We commit to good communication. You call, we schedule, and you're set! We provide regular services on the same day, same time, and with the same team - a routine you can count on. We provide everything: vacuum cleaners, liquids, equipment; everything ecological and of high quality! Your safety and that of our team is our priority! We look forward to working with you!
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Overall rating
46 reviews
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1 star
- Alexandria N.Oakland, CA128704Jul 12, 2023
I have used them twice. Very good customer service, easy to schedule. They show up on time, two at a time. They take Visa and MasterCard and stuff which is nice, as well as cash if you prefer. They do a good job but not amazing. I feel the price is a little high for the quality of the work. But they are my go-to if I need the house cleaned at the last minute - I like that they don't need a lot of notice, and they show up as scheduled and they do a decent job.
Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Anahi R.
Jul 20, 2023
Hi Alexandria! Thank you for your feedback. We are glad to hear that you enjoyed our cleaning services. Please share with us what we could do to improve our quality and elevate your experience in the future.
Thank you again for your feedback! Your opinion helps us grow and improve as a small business and we truly appreciate you! - Carol U.Richmond, CA15345Jun 6, 2024
I've used Professional Eco Cleaning a few times in the past for regular house deep clean when I've needed help. They have always been reliable and provided a great service for a great price. I initially reached out because I was in need of a company that uses toxic free products. I have bad allergies and cannot do any strong chemicals in the house. Their team come equipped each time with really great products that are strong enough to do the job that smell amazing!
Because of their work in the past when I needed to book a last minute move out deep clean I immediately reached out to them. I was under a tight deadline, reached out on a Saturday and got booked for that Wednesday. I was so happy and relieved that the team responded quickly and get me booked in time.
Early Wednesday Estela and Angela showed up on time and got right to work. They did such an amazing job! The house smelled so clean and fresh! They really dug into some grime to help the place look new and shiny for the next tenant!
I'd definitely book them again for the next cleaning I'll need.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Anahi R.
Jun 6, 2024
Hi Carol, thank you so much for your review! We're so happy that you trust us with the cleanliness of your home and look forward to many more years of service with you!
- M B.Oakland, CA05Jan 13, 2024
We have had Professional Eco Cleaning coming weekly for a few years now. They are AMAZING! I can't tell you what a godsend they have been to our household. Timely, incredible attention to detail, ultra responsive and affordable. You can't go wrong booking with them!
Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Anahi R.
Jan 19, 2024
Michelle, thank you so much for your review! We're so happy that you trust us with the cleanliness of your home and look forward to many more years of service with you!
- Hieu N.East Oakland, Oakland, CA01May 22, 2024
wow, so grateful for Professional Eco Cleaning!
the process was fantastic from beginning to end. their operations manager Tiffany responded FAST to my request for an estimate via email. quick responses to answer any questions. I requested unscented products - 90% of their products were already unscented, and they made an adjustment for us. they got us in for a deep clean THE NEXT AFTERNOON!
Santos & Gricelda cleaned our 1-bdrm apartment. there was trouble finding parking downtown (we all know how hard it is) - they did not hesitate to let us know right away they may be a bit late.
they worked extremely fast, much faster and cleaner than if we were to do it on our own. they even found storage spots for large items we had laying around because we couldn't get it to fit anywhere. my partner and I looked at the result and said it felt cleaner than when we first moved here!
10/10 will definitely work with them again in the future!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Anahi R.
May 23, 2024
¡Hola Hieu, Thank you so much for your review. It really means a lot to us that you took the time to compliment us with your honest opinion. We strive to make sure our booking and communication is quick and efficient throughout the whole process!
Thanks again and we hope to work with you again soon! - Anna B.San Jose, CA20988Sep 8, 2023
We have been using their services for a biweekly cleaning since May of this year and we are continually impressed. A team of two comes in and they work quickly and efficiently. They will provide a list of the areas they will clean and you can ask for additional services if needed. They are always responsive to feedback and go above and beyond to make sure your house feels like a home. They have even organized some of the items on countertops for me when I wasn't able to do a proper pickup. They seem to really care about their customers and take care of much more detail than I have seen from other services. 10/10 highly recommended.
Helpful 1Thanks 1Love this 3Oh no 0Business owner information
Anahi R.
Sep 19, 2023
Anna thank you so much for your comment! Working with you is always a pleasure and we are so happy that you’ve been enjoying our biweekly service.
Thank you very much for your continued support, we hope to be able to keep providing your service for many years to come! - 2742551906Sep 22, 2022
They were easy to book and extremely thorough! My bathroom was in need of a deep cleaning. Two employees showed up, ON TIME and did a beautiful job! The deep cleaning for 1st time was a little pricey but definitely worth it! Now I will try to book a monthly schedule for both bathroom s and my kitchen. The products they use are eco friendly and smell AMAZING!! I can't wait to have them back! THANK YOU!!
Helpful 6Thanks 1Love this 5Oh no 0Business owner information
Anahi R.
Oct 12, 2022
Hello Kimberly! Thank you so much for your review! We thank you for trusting us with the cleanliness of your home. We are excited to continue working with you!
- Dean S.Alameda, CA01Sep 27, 2022
Wow
The best choice I may have ever made. Your staff arrived today and boy can I say what a great job they did. The team was very polite and very professional. I talked with my daughter on the phone while the team was working and told her to keep this business for any cleaning she may need. Also talked to a friend and he said he would like the service but did not think they would accept all involved with his home. Told him to get an estimate. Bottom line please send me the details on bi monthly visits and pricing.
Thank you
Dean
DeanHelpful 1Thanks 1Love this 1Oh no 0Business owner information
Anahi R.
Oct 12, 2022
Hi Dean! Thank you very much for your review! It was a pleasure working with you. Thanks you also for trusting us with your cleaning service and for referring us to your friends! As a local business we appreciate this act of kindness as it helps us to continue to grow and reach more people!
Once again, thank you and we hope to continue working with you! - Apr 6, 2022
Reallllllllly wish I had done a full walkthrough of the house before the cleaning team left. There were spots that were NOT cleaned that we specifically asked be deep cleaned. The amount we paid to still see and feel dust is completely unacceptable. Door frames were still dusty, bathroom shelves weren't thoroughly cleaned and there was a complete lack of thoroughness. I can't believe I spent $350 on their deep clean that was definitely less than thorough.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Anahi R.
Apr 15, 2022
Hello Nitesh!
Thank you for your feedback. We’re happy we were able to connect with you yesterday to resolve this situation. If you decide to book with us in the future please remember that we have a 100% satisfaction guarantee and we are happy to return to the home to make sure the cleaning meets your expectations.
We will take this review as a lesson in communication and will make sure our clients are happy before the team leaves their home.
Thanks again and I hope you have a great day! - Amir K.San Francisco, CA42475Sep 22, 2020
They just left my house and there is literally dirt everywhere. They broke a $40 glass and I'm finding broken glass all over the floor! How do you not pick up broken glass?! It is laughable how bad of a job they did! They even walked in the house with their dirty shoes. I wiped the floor after they left and the paper towel was black. They don't deserve to be in business.
Update: The company sent a second team to rectify the situation. The second team came and still left a mess. They threw all the rugs, including the bathroom mats on our bed and pillows, gross. The pictures I posted were taken after the second team left and we still had so much debris still on the floor. Unbelievably terrible. How on earth are they in business, i seriously think they faked their 5 star reviews.Helpful 6Thanks 0Love this 0Oh no 1Business owner information
Anahi R.
Sep 23, 2020
Thank you for your very strong and clear comments. We are very bummed out and disappointed about this series of events. We are immigrant women and are very proud of the work we do. Therefore, your comments are very important to us and this experience has taught us some very important lessons.
No, we do not fake our reviews :)
Respectfully, we will give our version of the situation. This review was posted as soon as the team left your home, without first letting the team know about your dissatisfaction, and without speaking with the office staff to come up with a solution. As soon as we saw your review, we contacted you, you then referred us to your girlfriend. She let us know that this review would be edited only if we provided a completely free service. Since we are a small business in the middle of the pandemic, this was not an option for us. We were able to come up with a mutual agreement where we would refund your glass, offer you a 20% discount on your initial service and then another free service with a different team to rectify your dissatisfaction of the initial service. The second team arrived at your home at 3pm and put their best effort into improving the previous service. Initially, we confirmed the cleaning of 1 bedroom and 2 bathrooms along with the kitchen and common areas of your home. When the second team arrived, you instructed them to clean 3 bedrooms and 3 bathrooms along with the rest of your home, including an outdoor area which was never mentioned prior. We understand that we did not meet your expectations and we are apologetic for not providing you with the service you expected. After 2 hours of work by the second team, your girlfriend was raising her voice and being very hard on the team, to the point where they had to call us to ask us to remove them from your home as they did not feel comfortable or safe. We called both you and your girlfriend to notify you both so that we could understand the situation but we could not reach you so we decided to pull our team away from the home so as to not keep exposing them. We let you know of the situation via email as well as voicemail. As we've mentioned, we are sorry that you did not receive the service that you expected. We have not received any payment for the 6 hours of work at your home and at this moment we sincerely want to continue working with our other clients. Please feel free to pay us for the amount you think is fair for all the effort we put into making your experience with us as pleasant as possible.
Blessings, - Callis Y.Fremont, CA19113Oct 6, 2021
This is a late review as I didn't get my internet setup in my new place until recently. But the extra week gave me more time to find out how undetailed their work is. I chose this cleaning company purely because of the good review on Yelp, but they really could have done better in many aspects.
Firstly, they are late for an hour without early notice. I didn't get email or message until I called them after a 30-min wait. Secondly, the two ladies seem to work hard, but really not detailed nor productive at all. My house is fairly clean as our contractor already did a simple cleaning and we had no furniture moved in yet. So the whole house is basically empty and all the appliances, kitchen cabinets, and bathroom vanities are brand new. I left to do some erronds and came back in an hour, they were still vacuuming my wood floor and cleaning my two brand new vanities...... I trusted them that they might have their own pace, but they proved me wrong. At the end of my 2.5 hours cleaning service, I randomly checked a few spots before I paid them and only one spot was clean. Of course they cleaned it up for me before I made the payment.
As I moved in and started to put my stuff in place, I found
1) None of window sill in the bedroom was clean.
2) A half window screen was clean and the rest screens are not touched by them at all
3) The entire kitchen pantry shelves were dusty and no touched.
4) All the closet shelves in the bedrooms were dusty and no touched.
I don't leave comments often, but they really disappointed me and I highly recommend those whom is reading their positive reviews to take it with a grain of salt.
At the end I have to point out that I do very appreciate they offered me a discount because my contractor already did a simple cleaning after the remodeling and there were no furniture or dirty appliances or dirty bathrooms to clean. The lady I spoke to for appointment scheduling was nice and patient. She even gave me an additional 10% discount because I wanted them to clean the place I am moving out from when it is ready. Apprently, this is not happening.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Anahi R.
Oct 7, 2021
Hello Callis!
Thank you very much for your feedback. We appreciate your review and the time you took to speak with us today. We would like to apologize once again that this service did not meet your expectations. We are a 5 woman business and although we try our best to give an amazing service, some times we do fall short. We do have a 100% satisfaction guarantee where if you call us we can bring the team back and redo areas where a higher level of cleanliness is required.
Regardless of this, we do accept responsibility and will use this as a learning experience so that we can improve our service.
Thanks again for your time and honesty.
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